Michelle is nice however, when dealing with our anxious pup, I unfortunately had to discontinue…read moreservice with her. The last grooming experience, she attempted to express my pups' anal glands but stopped before fully expressing, stating she felt she was hurting him; we ended up having to take him to the vet afterwards. This was a service she offered, not one I requested, free of charge. Our pup came back in with "choppy" looking fur. In addition, she was unable to clip or dremel his nails but still charged full price for each of his services. Understanding he can be anxious during grooming, which was discussed with her prior to scheduling, she followed-up with a very detailed text afterwards giving me an ESTIMATE (she typed in capitals) for our next appointment that could be changed after his appointment based on his behavior. If she was uncomfortable or unable to perform the services she was offering, I would have preferred she declined grooming our pup. I felt this could have been handled in a more professional manner. Not all pups are calm when being groomed.

Christine is the best! She has been grooming my soon to be 16-year-old Maltese since I brought her…read morehome. She is one of the best in the grooming biz and should not go unnoticed! Thank you, Christine for years of hard work!

I just took my black and yellow labs to Custom Canines for the first time today. I can't say enough…read morehow happy I am with how they now look, feel, smell. My black lab is 10 and my retired service dog. He has had many baths over his life by people and various professional groomers. Custom Canines made his coat softer and fluffier than I've ever seen it. The staff was so nice and accommodating to both me and my pups. If you're looking for a groomer who does a fantastic job and treats your dog(s) very well, I highly recommend Custom Canines!

Neffsville Veterinary Clinic is expensive, especially on follow-up after surgery…read more October 2024 Surgery on my pet dog miniature poodle $2,500 (approx cost) July 2025 Same Surgery another $2,500 (approx cost) Follow up visits between surgeries cost were $ 5,711. All of this was for urinary infection and bladder stones that are made up of mostly calcium. I am not sure if this will re-occur or not and neither does Neffsville. $10,711 for urinary infection and bladder stones, including follow-up visits seems like a money machine in and out and pay high costs, at least to me.

Top-rate service, every time, and my pup - a picky young Shiba Inu - is always so excited to come…read moreand see both his two-legged and four-legged friends at Neffsville. We started going for their puppy socializing program when he was just five or six months old. He was introduced to new people, sounds, smells, and other typical vet stuff in addition to getting good play time with other pups his age and size. It was invaluable exposure for a breed that's known for both their general aloofness and aversion to being touched/groomed. Our pup is over a year old now and has outgrown the puppy program, but we continue to take him for daycare once a week and he still loves it. Nick and the resort team are fantastic to work with - easy scheduling, good communication, reasonable rates, and they are always just as happy to see my boy as he is to see them on his daycare days. It's convenient to get his shots/boosters scheduled while he's there for the days as well as the occasional nail trimming. We haven't taken advantage of the groomers yet, or the trainers, but those are two more convenient services they offer. We have boarded him for a couple overnights and one longer weekend and he has been comfortable and comes home happy and tired every time. Since the pandemic started, they have offered curbside service as an option, and they use the PetDesk app, which makes tracking Billings and loyalty points a snap (the more services you pay for, the more perks you earn - like a free nail clipping or free night boarding, etc.). But for those less tech savvy, or just not interested in downloading another app, they're also excellent at picking up the phone when you call and quickly and professionally taking care of whatever you need with email or printed bills for your records. My pup and I really cannot recommend the Neffsville team enough. And I know they have a great vet staff who specialize in the common domestic pets as well as some surprising ones like tarantulas, snakes, and rodents. Follow them on social and you'll see what a wonderful staff they have and all the great services they offer. You won't be disappointed!

Decent pricing for just a shave job. My Doodle gets too hot with all the hair. And they know how…read moreshe is so it is getting easier for them. They do a good job. She's not in dog shows

Laverne is nervous by nature and both are spit fires for grooming. The groomers here are patient,…read morekind and loving. Laverne gets excited to go and both girls always look and feel fantastic when they leave!

Yes. Very patient with my shy dog. They know how to introduce him to the other dogs. I also get…read morehim groomed her and just love it! The manager is awesome and trainer Kristina is excellent! This is my second dog that has gone her.

I took my 2 dogs today for grooming. They have been groomed every 8 weeks. One is 15 lbs and the…read moreother is less than 5 lbs. Oscar's website gives a fee of $50-55 for dogs 5-20 lbs. when I picked them up they said one was $60 and the other $65. They rep said it was up to the groomer. Well of course the groomer is going to charge a higher price. I feel this is false advertisement. Maybe the owner needs to set pricing and stand behind the pricing they advertise. Very disappointed.

Milo has been with the previous owners (wet your whiskers) for about 4 years. The business was sold…read moreand this week was my first appt with them, as Milo's groomer Sue is no longer there. I was skeptical about using a different groomer as Milo has only had 2 groomers his entire life, I drop Milo off and was greeted by one of the owners, he was welcoming and greeted me right away, the other lady at the desk didn't even smile, not very comforting at all. I was told previously that all Milo's records would remain in his chart including the details of his grooms, I was asked at drop off if there was anything special I wanted for today, I advised to do just his normal cut, nothing else was asked. Typically Sue would come out talk to me and take Milo back but with new ownership the owner took him back, I asked via the app several times who his groomer was and didn't find out until 2 days after his cut. After receiving a text that Milo was ready he was picked up, I was sent a picture of his cut and I had to take a double take, he was completely shaved! Never in his 6 years of life has he ever been shaved so low, I was shocked, even questioned if he was even my dog. I messaged the company very nicely and asked if the groomer ran into complications that I was not aware of and that's when I was told "he was matted all over" and the next sentence was "we were under the impression you wanted a fresh summer look since his last groom was February", (which was it?) again Milo has never been shaved that low his entire life, Sue always praised me on how amazing Milo's coat was. Also, Milo had to be taken to his previous groomer in April due to a scheduling conflict with wet your whiskers and his last groom was not February, but goes to show that they do have Milo's records from the previous owner and would see his previous groomers notes. At that time I asked again who was his groomer, as I was so I didn't book with that groomer again, this was my second time requesting that information. I was not informed of who it was until this morning. I made a review on Facebook and the owners responding on their personal Facebook page insinuating I was bashing their family and company. That was not my intention nor purpose of my post, I was posting my experience. We are entitled to our review so others are aware and decide how to proceed. Even if Milo would have been "matted all over" a simple message would have been nice, not me reaching out to see what happened! Granted Milo did need a spa day, he was due, but that is typical for him, and not once has he ever needed to be completely shaved. His hair will grow back, I know this, I just wish communication was better. I have attached pictures of his past grooms with Sue and his most recent one with a different groomer at Suds n biscuits. I do not have any pictures prior to his most recent groom but I will say his hair was longer as a mentioned before and he was due for a cut. My main concern is, communication is key, if he was matted give the owners a heads up if your doing such a drastic change, send pictures through the portal of the findings, also don't give two different reasons as to why he was shaved! Milo's poor eyes don't even look cleaned and his feet weren't even trimmed correctly.

A breath of fresh air...literally! The new owners are absolutely fabulous! Our little guy has a…read moretendency to be anxious when going to the salon...the new owner was super friendly ...took things slowly and it was evident that "Mavy" was at a spa. The spa smelled great and so did he! Autumn listened to my instructions and gave him the cutest little teddy bear cut! The hair between his paw pads were meticulously cut! As a perfectionist myself I couldn't be more satisfied! Overall experience A++++! Mavy did great and we will most definitely be repeat customers!

best groomer we have EVER had....she does such a consistently great grooming every time. we are so…read morehappy to have found her!!

Anne-Marie is the best and the only person I trust to groom my dog. She never disappoints.read more

My dear sister passed away last July and I inherited her dog, Jax. At the age of 53, I had never…read moreowned a dog and had no idea what I was doing. My sister had been taking him to Diane before she passed and I continued to do the same. Diane was a doll! Highly competent, sweet, full of life and just a wonderful help to me and my newly adopted pet. I highly recommend her services!!!

We have been taking our dog to Diane for many years and she has always done a beautiful job of…read moregrooming our dear dog. In addition, our dog is much happier than when she went to other groomers. She is a true dog lover and treats all of her dog clients as if they are her own. She spends a lot of time with each dog making sure their cut is just right. We would never go anywhere else!