We had some concerns about cracks in the basement walls and called on OSW for a warranty…read moreinspection. Ron was great and flagged 5 specific areas his team would come out to repair. Service was scheduled a few months later and they came out on Oct. 21st to do the work. I was surprised there wasn't an excavator, but the four man crew dug out the ground with hand shovels. Didn't matter much, they installed their barriers, topped with their tar compound and filled the holes back up. They showed me what was going on and explained the what/why as they went and left me very pleased. It's been less than a month, but haven't had an issue yet. So far, happy to report I don't expect that to change much either. We would absolutely recommend them to our neighbors, friends and family.

My review is make sure you ask more questions. I got my crawlspace encapsulated. We talked about…read morean added benefit is radon not getting in if there is any. Also, that it would prevent the mold stuff getting into my furnace in the crawlspace. But, I did not hear that they don't encapsulate the interior walls and more importantly that they leave the inside part of the floor uncovered. Common sense is that if the entire floor is not covered there can still be mold and radon. I'm just disappointed in the service and a supervisor did come out and that this is how they do it.

I recently bought a house that had a place for a sump pump but no pump. Ray Ward came over and…read moreevaluated the situation and coordinated with my radon mitigation team to get me set up properly. He also made me aware of a possible future issue with a yard drain and told me what I need to do in the future and gave me a quote on site. So professional, polite and an expert in his field. I highly recommend.

I have been having some drainage issues on a corner of my house. Ray came out on a Sunday morning…read moreto assess some water that I had in the basement. Him and his crew were able to come out that same Tuesday to run a new drainage line. He was even able to get it done while I was at work. Ray was very professional and reasonably priced. Thank you for your service Ray!

We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles

Set up a time and date to get a quote and the person who was supposed to come to by completely…read morestood me up and I have had no further contact with them. No explanation given.

From the owner: We Offer Finance For Up To 0% For Up To 18 Months!…read more Kingdom Renovations is now happy to cover your Septic needs. NO WAITING!

Top notch. They did a great job explaining the process to my wife and I. Got the job done quickly…read morewith attention to detail. We couldn't be happier! Consider these guys friends after the job and will use them for any of my construction needs.

From the owner: D&M Modern Contracting is a Locally owned and operated contracting company. We pride ourselves on…read morequality work with reasonable prices. Give us a call to schedule a hassle free estimate!

Had Mike repoint and build new crown about 3yrs ago he did amazing job and chimney still looks…read morebrand new. He had fair price, was polite and professional.

From the owner: Mills Masonry Chimney Repair is an insured company which specializes in crown repair,…read moretuck-pointing, parging, brick work and brick repairs, stone rebuilds and repairs, as well as waterproofing. I serve the Tri-County Area as well as Cleveland Metro. Mills Masonry Chimney Repair is a company committed to professionalism which entails knowledge of common brick masonry techniques, safety on the work site, and leaving the job site as clean as possible after the work is completed. Our number one goal is customer satisfaction which we deliver by providing cost effective, friendly, and reliable services. We are a company that pays attention to detail, doesn’t compromise on quality and only consider our job to be done when the client is satisfied. If you want to restore your property back to its original beauty and you live in the Tri-County or Cleveland Metro call us for your free inspection and quote and you will not be disappointed.

Work was good . Was a lot of playing around. Workers got complacent. Did not check the working…read morecapabilities of the sump pumps in the crocks they put in. I got up the morning after and was water in my basement again. Spent 13000.00 they finished and I have water in my basement again . I called complain. Get a call 3 hours after they open and say we will come out and fix it. I said you should have done your job when you were here. You don't have a check list ? I said I fixed your screw up already wasn't waiting for more water in my basement. They added drain pipes into the crocks and reinstalled my sump pumps without checking to see it everything worked. The drain pipes they added held my floats down and not letting the pumps to turn on . Was not happy .

I just had yearly maintenance done today on my pumps by pioneer basement/geek…read moreservice techs Fredo and Rick. Awesome job guys. They were very professional and courteous. I highly recommend Pioneer Basement and their techs.