Tammy works the store, same with miracle & Lam! Thank you…read moreall for the amazing service!

I was there today to mail something and the staff was absolutely amazing. Went above and beyond ,…read morethe branch manager was there also and helped me what great people and wonderful personalities. FedEx has a five star location at Ridge Park Square. I wish I would've got the ladies's name. She was unbelievable. Her tag said she's been there since 2014. What a great employee FedEx has.

Amazed at the quick, knowledgeable employees, so fast. Riley & the others nothing but 5 star…read moreservice, been going there weekly for past 5 months, Very Happy. Though do wish there were more actual UPS stores, not the useless CVS & Walgreens.

Extremely rude employees. I was hung up on. They were extremely unhelpful. I had a lost package…read morefor two weeks and they did nothing! If you are wise you will not do business with UPS nor the Parmatown store!!! An employee named Patel was the rudest. Do not do business with UPS.I was supposed to receive my package by 9/23. It finally came by 10/6. i have been disappointed by the whole UPS system, but mostly by the local store at Parmatown Mall

Staff is always friendly and helpful. Easy parking and usually in and out - especially during the…read moreweek!

Friendly staff makes shipping easy. They helped me with a package that needed better packaging…read more Good hours including Sundays.

Make sure you give them a call before bringing stuff up there to donate even between the donation…read morehours got up there and the guy acted like he didn't want to take my stuff because he said he had no room?? Weird luckily the lady told him to take it I still had another low so I guess I'm going to go somewhere else

Very nice store and large selection! Lots of parking, always try to go here the first week of the…read moremonth! You never know what you will find!

This is the second time in a month that Fed Ex has taken two…read moreweeks or more to deliver my packages. Their service delivery is terrible and if I had a choice I wouldn't use them. The package sits for many many days in the local distrib ution outlet. They should take a lesson from Amazon.

What a breath of fresh air this FedEx place is! I've been here a few times to ship packages and…read morethe lovely ladies that work the front desk are genuinely nice and helpful! They work very quickly and efficiently, so I've always been in and out in a matter of minutes! The last few large shipments I've made have been significantly cheaper to ship via FedEx than UPS, so lately brown hasn't been receiving my business. If you have large, heavy packages to send out, definitely come to this FedEx! They'll have you in and out in a jiffy! The cute girl with the glasses is especially nice and helpful. :)

Very helpful to new customers and great prices. I would would recommend this business to someone in…read morethe area.

Beware! They may lose your clothes if you do their wash and fold pickup service…read more They mixed my clothes another person's up so I have some of theirs and some of mine is apparently still missing? I feel like it should be an easy problem to fix. If two different people both call and say I am missing clothes, it should be that hard to return them to the rightful owner. Wash House CLE has made no attempt to pick up these other clothes. I have tried to return them, but I refuse to drive them there myself. This also makes me believe they are not doing much to find my missing clothes. I will not risk anymore of my clothes with their "convenient service".

UPS is the single worst delivery service I know of. If the shipment isn't late it's damaged. In…read morethis case both occurred. According to their tracking, my package arrived at their Middleburg Hts location on June 6 at 3:18pm. It was scheduled for delivery on July1, didn't arrive. Their tracking said it was rescheduled for July2, didn't arrive. Tracking then said rescheduled for July 3. I checked tracking one more time to see if anything has changed again. Sure enough it said it was rescheduled for July 6. Within an hour after the reschedule email stating July 6 the package arrived damaged on July 3. Does anyone know what they're doing at UPS? I quit using UPS for deliveries many years ago because of these types of problems. Unfortunately Walmart still uses them. Now I have to go through a return/claim process which is another nightmare with UPS

UPS sucks ! Lazy was home and they left the door tag on the outside of the building .Went to the…read moreaccess point listed on the tag it was a Staples by me .They had no idea where it was .There is a UPS store right by me but as far as I can tell they wound up taking it to one as far away as possible which was closed on Saturday and Sunday .I will have to go there now after work which is a gianormous hassle and hope it is there .Fed Ex is just as bad .

As a business owner in geological and oil and gas industry, I ship and receive mail and packages…read morevery often throughout the United States. I am always extremely pleased with the knowledgeable, friendly and extremely prompt staff at this UPS - Parma, Ohio location. Keep up the great work! Best in 2018 and beyond, Jeffrey C. Bulsa JCB Downhole Vision (owner)

I have never experienced worse customer service at a UPS location than I have here…read more The individual with the sunglasses has consistently provided some of the worst customer service I've experienced at any business. Of the three times I've come here to ship items, I've either been talked down to or had something made unnecessarily complicated. The second time, I thought maybe it was a fluke. But the third time was what really set me off. I accidentally brought in a FedEx package, and before I was even three steps through the door, I was immediately told, "Go to Walgreens with that," in an extremely demeaning tone. I understand that UPS can't accept FedEx packages, but there was absolutely no reason to speak to a customer that way. A simple, polite explanation would have been enough. It's really disappointing and unprofessional. I would strongly recommend retraining some individuals on basic customer service. The location itself is incredibly convenient, and the other employees I've interacted with have been smooth, helpful, and easy to work with, which makes the experience with this particular employee even more frustrating. Unfortunately, after three negative experiences, I will not be returning to this location.

In store The store offers a decent enough shopping…read moreexperience. It wasn't too difficult to find an employee to ask the location of an item. There was no follow through though on the employee's part; I was just pointed in a direction of the store. I didn't see what I wanted so I had to find a second employee. They ended up not having the model of what I needed, but the second employee offered to order it online. The store was neat and clean though slightly empty and picked over. There were only a few other customers so shopping was a quiet and uninterrupted experience. Check out was fast. The computers are finally updated so the cashier can scan your rewards card and any coupons you have right off your phone. An e-receipt completes the process completely paper free. Order online pick-up in store I tried the order online and pick-up in store feature the other day. I ordered something at 7p and had an email that I could go pick it up by 8p so the promise of ready in an hour was kept. Once in store though, the cashier checked the shelves where online orders are stored and didn't see my order. The manager and an employee checking in the back later it was found the cashier just didn't look well enough the first time. Therefore, unless you have an online only promo, are worried the item you want will sell out, or need a ton of items, it may be faster to just go into the store and get what you want off the shelf yourself...

Staples W117. VERY VERY POOR SERVICES. If you call in to the…read morestore they take about 30 minutes just to transfer your call to the right department. You bought a brand new Laptop just to bring the Laptop back every month for problems you have on it. Inside the store also, everyone look busy, busy doing nothing. And even if you ask for a Manager, there is no one available. The only department in this store that is function well is the side were you doing your copies. They are at least professional. But the rest, No thank you.