Avoid Huntington Bank on 8300 Golden Link Blvd Macedonia OH…read more They are noted for giving egregious MISINFORMATION to customers. I called to obtain info on a auto loan refinance and spoke to a rude woman named Barb who argued with me about refinancing my car loan. I had correct information already obtained from loan officer in corporate location in Columbus Ohio, but wanted to make appointment locally to introduce required paperwork. Barb stated that Huntington will absolutely NOT refinance any car loan they carried. This is totally incorrect & verified by corporate loan dept that will will gladly refinance an auto loan. "Barb" should be fired!

This bank is very deceiving. I'm an online banker and had a loan that came out like clockwork…read more The amount on you're online screen that is owed doesn't match what is truly owed. Also even if you have the amount automatically deducted monthly, u have to personally come in and pay the last payment with with coupon they gave you years before. Just take it out like you've been doing! And your online services is a complete lie. Keep it accurate. FYI the money was there for them to take, I just expected an honest service, not getting charged a late fee because they didn't take out the final payment, like they have for the last two years. And they didn't reverse the fee even tho the money was there. Yeah, they are polite jerks on the phone.

Really have lost the art of customer service at this branch…read moreGot my debit card hacked and had to put a block on it. I use that card everyday. I needed it replaced asap. No dice. If I wanted it replaced right away it would cost me $30 to have it in a day or two. If not I have to wait a week. Did I mention I am a customer of 25 years personal and business. I told Darryl that I would close my accounts if I had to pay the $30. He didn't seem to care and told me It would be $30. Goodbye fifth third bank, the art of keeping a customer happy and relationships are gone at this branch, all over $30

A month ago I withdrew $100 from the Streetsboro OH Fifth Third bank, but the ATM ate the $100. So…read moreI went inside and the teller gave me the $100 and made a disputed claim. I thought all was well till I checked the account today, and the bank claims that the ATM machine balanced, so I do not get the $100 the machine took back. To get another claim, I have to write a letter saying why I don't agree and fax it to Fifth Third. The onus is on me, not Fifth Third Bank!!! I am furious. As of now, I am out $100 because I could not grab the ATM's cash quickly enough and it drew it back in. Now I suppose someone in the bank has stolen $100 out of the machine that should have been mine to make the ATM balance. When I called today, I got someone in the Philippines who was adamant that I took that $100, and the same with the person I finally got to speak with in the US...she was just plain rude.

Pam was extremely helpful and great to work with. Made sure all my requests happened in a timely…read morefashion and called after each visit to confirm and give updates.

I just worked with Lewis G. Tsenekos for a Credit card transfer…read morehe was wonderful. Very Helpful He kept me in the loop on the process. I would highly Recommend using him for any loan. I have been a member for Years and would continue to use Ohio Catholic Federal credit union. Cathyz

Knowing that this location is a private client without bank tellers or cashiers I had a great…read moreexperience here. I made an appt and got right in. The banker was super friendly and helpful. I'd go out on a limb to say the negative reviews are due to user error in not understanding that this branch is for private clients - not randos trying to deposit loose change.

The chase that opened in the plaza in Northfield is wonderful!!! They have helped us more than…read moreonce !!!!

Teller a 10! Problem is there is only one. There are five or six people in suits all standing in…read moreone office telling jokes on a Friday afternoon. Six people in line with one teller. Not a good look Chase bank.

Usually quick inside is always closes which sucks I really like this bank and I always go hereread more

Terrible customer service. Being an account holder, you would think that they would care. They…read morewill not do anything for you without an appointment. They will not work 5 mins past 5pm to take care of you. Steer clear of this branch!

Wish I could give a 0. They lost a whole family of customers for life. We opened my daughter's…read morevery first account so she could direct deposit her paychecks. She is a minor with her mom and I also on the account so it was very clear she needed an account with a low minimum and not a lot of transactions. They clearly set up my daughter's account incorrectly, then corporate closed her account due to non-compliance and "stole" her initial deposit with a promise of check's in the mail from customer service. We will be closing our remaining accounts and finding another bank with competent employees focused on customer experience. On the day her first check was supposed to be deposited she logged in and her account was no longer visible. After 20 minutes on hold, I was told they sent a letter 4 days ago and sent a cashiers check by mail yesterday. They could not provide any details on why the account was closed, what amount was being refunded or when that check would arrive (regular mail - no tracking).

I have banked at US Bank for 10+ yrs. I went in to do a very basic money transfer to someone and…read morenot only did they not complete my transfer but they gave me the third degree, asked me some very intrusive questions. Had I simply done this online it would have been easy and straightforward. This had nothing to do with KYC or the security of my money - and everything about exerting control. If you want to have management over your own money then I do not recommend banking at this branch. I am closing my account here.