My salesman Drew did an outstanding job from start to finish. I am an out of state buyer and had…read moreplaced an order for my vehicle back in late 2022. Drew put up with all my pestering and came through with the vehicle being delivered from the factory within 30 minutes of my plane landing in Columbus, Ohio A little drama over the finances, but we were able to resolve the very next day when I took delivery. I left town around 1 pm and drove it all the way home to the west coast. This is a small town dealership in Galion, OH. I would highly recommend Drew & Donley Ford of Galion, OH for your next vehicle purchase.

I'm on a cross country road trip and our new Expedition decided the drivers door didn't want to…read morelock. I will handle the primary issue when I get back home, but needed a key cut as it was delivered to me by the selling dealer as a blank. Dropped by Donley at the recommendation of family. This is a small dealer so they were unable to cut the key, however, the folks in service and parts were super helpful and friendly. Got me the code needed to get it cut, and provided recommendations of where to get it cut.

Deplorable dealership and management to the core. Absolutely avoid at all costs. The attached video…read moreis how the general manager speaks to customers when called out in his own lies.

The management team is pure greedy and careless. They offered LOW offer for my 2023 Prius XLE with…read morelow mileage. They do not care your human being, but THE MONEY.

These people take advantage of the elderly . They took advantage of my mom when she bought a car. I…read morewasn't there to help her. Later, my Aunt had bought a car there. A few months later, they call her to buy it back and give her a 'deal' on this other car. She didn't know any better. She got a cheaper car and higher monthly payments. Severely underwater on the value of he car compared to what she owes. They are predators at Craig Smith, don't go there.

Came in here and spoke with Chris. We let him know up front our situation and exactly what we…read morewanted, we were only interested in leasing we did not want our credit ran a million times. He assured us he understood and went to speak to finance. He returned saying this and that and needing our signatures to run credit checks.... I was a little confused and asked about the leasing process and he responded "Oh, yeah we can't do leasing so we are just going to try financing". Not acceptable at all!! Turns out that they did run our credit after we left I guess because we had 3 inquiries on each of us. I will not be returning, very very pushy salemen.

Paid $1500 down on a 2014 dark gray GMC Terrain had it 3 days and let him know it was leaking oil…read morehe claimed it wasn't even after seeing my video of the Alternator being covered in oil his buddy even agreed it needed fixed then he dodged me for 2 weeks and made it out to be me lying I didn't try to get ahold of him he then did nothing but yell at me when I wanted it fixed before paying the other 3k for it and he then goes to tell me hes just gonna resale it and I will not get my $1500 back BUYERS BEWARE DO NOT BUY OFF HIM