Ryan was our sales guy he assured us for 2 days that we would get 5-6 interest rate. My husband…read morebought his new truck. His credit score was 840. The interest rate he got was almost 10%. The finance person said that is what everyone is getting and the sales person shouldn't be telling customers this. They told us they work with 40 banks but they made us use GM finance. I would never recommend this place. It's BS. And then they just made a bunch of excuses and didn't just admit they were liars

I was in the market for a new vehicle and as a previous Cadillac owner thought I'd look here…read more Walked in... two men to the right sitting at their desks talking to each other, didn't even look at us. Cesar comes from the back to meet us after no one else even spoke to us. Red Flag. There was a beautiful XT5 I liked, it was affordable less that $35,000 and good condition. Cesar was so close to closing the deal until..... We were using USAA for our financing and we wanted to make sure they were familiar. First they said we could take the vehicle.. ugh wrong. Cesar goes and gets some guy, Jim, Brian, I don't recall his name. We will call him Richard. Richard walks over, massive attitude, arguing with me over financing. My husband is outside looking at this vehicle mind you, and this guy is literally bullying me about how my financing paperwork was delivered to me. I calmly walk outside, get in my car, tell my husband what just happened. He walks in, takes back our financing paperwork and tells Cesar that Richard being a Richard just cost his a sale. He tried to talk about it and safe the deal, too little too late. Went to Lexus a week later, spent $50k, dealt with much better people, and got a beautiful car. Their loss. Certainly wasn't mine.

Headlight out and air conditioning blower making sound. I went to Autozone and purchased the right…read moreheadlight bulb. TM Car Care charged me $52.75 to replace the bulb. (The bulb I provided!). It cost me $105.50 for them to look at the "A/C system blower" which turned out to be a MISSING AIR FILTER. They charged $26.36 for a new air filter. Total bill: $184.61. I know I was ripped off but they are on my way to work. BEWARE!

My car is a bit older and needed to be looked at. I had them do an inspection to find out where the…read morenoises and issues were coming from. They took me into the back and showed me exactly what was going on and throughly explained what was needed. 10/10 for explaining the what and why of my issues. Solid repairs and they were able to complete everything quickly. Definite peace of mind after going to this father and son duo. They provided an accurate quote and did great work!

I moved to Hartford from living in Milwaukee for four years. While I was in Milwaukee, I was…read moreovercharged and manipulated by many mechanics simply because I am a woman. When I moved to Hartford, I expected the same situation as it's a widespread issue. However, I have nothing but kudos to give to D and D. They've always given me a fair price for the work on my vehicle. They always do what is asked and never more. Words cannot express how much I appreciate that I can get what I needed taken care of, and no one tries to upsell me when I pick it up. Too many times is a new issue presented when one just got fixed, but I've never had that problem at D and D. Even the owner had reached out to ensure my service was satisfactory. If my vehicle weren't a diesel, I'd say I'd never go anywhere else. But for all non-diesel related issues, I'll always go to D and D.

The staff at D & D is an amazing team of professionals who are the best at what they do. They are…read morehelpful on the phone, understanding to those who may need an answer, and courteous to all of their customers, returning and brand new ones. Their work is second to none, they do it right and get it done in time. I am a returning customer and it is because they have earned my business.

I had a tire that was leaking. They got me right in. They repaired it and I was out of there in a…read morehalf hour. Great people!

Excellent customer services. I appreciate that the mechanics are skilled professionals that can…read morequickly identify problems and clearly explain the options. There is no overselling. I have taken both new and older vehicles there and have received the same great service. I have also asked their opinion before purchasing a new vehicle.

the 4 appointments I had there, always a problem with not having the right parts. They never…read moreapologized and took accountability, they just blamed my car brand that it's "so difficult to work on". So I found a new mechanic who did more intricate work than Joe's and he's had zero issues with parts....hmmmmm I don't drive anything fancy either. The new mechanic works on all brands of cars. Similar to Joe's.

Had an issue during a road trip and pulled in here with no warning. We were greeted warmly and…read moreimmediately helped with our issue. Excellent customer service that went above and beyond to ensure we didn't have any other issues. So grateful for this place, thank you.

Really respectable business. I had my car taken here,…read morealthough nothing turned out to be wrong with it, they checked it out made sure everything was fine, test drove it multiple times and they didnt charge me anything.

They do great work at reasonable prices. Consistently solid and gives good advice. We get our…read moreroutine maintenance done here and any repair needs that pop up. Highly recommended.

Bruce and his team are a cut above the rest. I actually started going to them as a fluke. My car…read morebroke down on the side of the road and triple A was affiliated with them, that was 6 years ago and I have been a happy customer ever since. One of my big motivators in life is convenience. I work in Hartford and they come pick my car up from work and drop it back off before my day is done. I have gotten quotes from them, and when the work is done it is never a dime more than what they had quoted me. I trust the whole team there and would recommend them to anyone that was looking for a trusted mechanic.

I work for a leasing company and we were delivering a car in the area and the low pressure tire…read morelight came on. We stopped at Western and told them the problem. They grabbed the keys and brought it in right away and fixed the problem. Turned out all the tires were low. Within 10 minutes it was brought back out fixed. I asked how much? They said air is free and no charge. This is the sign of an honest business. Very friendly and helpful. Unfortunately I don't live in the area but if I did, this would be the place I would take my car to be fixed.

I love this car wash. I live about 15 mins away from this place but will ALWAYS make the drive to…read moreget my car washed here. I usually get the platinum one or whichever one is the most expensive ($27) which includes everything. I really love that there are people there to guide you into the car wash and they offer you free air fresheners that you can place under your seats or in your door pockets. They also usually use a mop to scrub down the back of your car before you start the wash. My only complaint would be the dryers being really weak or just way too short because it never ever dries my car, it always come out dripping wet. But they do offer clean towels to wipe your car down with if you care about the droplet marks. They also have great vacuums to use afterwards. In the warm summer months they also usually offer glass cleaner for your mirrors, windows, windshields, etc. AND a floor mat washer that you can feed your floor mats into and it's about a 5 min cycle that washes your floor mats real good.

I get the Monthly basic package. Well worth it. Go through numerous times more than the regular…read moreprice especially in the winter. No charge on the vacuum cleaners, towels available, dash wipes and they give you a token air freshener. The employees are friendly and on the ball well above other establishments I go to. Never had a problem but I would imagine there can be with the system and depending on who's there and their newness /experience..could be a toss up. But as to the wash/cost and ease, it's great . I did use their headlight restore with an appointment on an older car of mine and it turned out well.