Customer service was amazing. I was first greeted by the gentleman that grabbed my hay bale for me…read moreand also greeted by the cashier that was helping someone and then helped me. This was my first time getting a hay bale for my pet rabbits. I've been paying nearly $50 for a 20lb box of orchard hay online for the past few years. Ventura Hay Co. sold me a bale of orchard hay for ~$41. I am guessing the hay bale is anywhere from 80-100 lbs. The gentleman that grabbed my bale was nice enough to load it into a hay bale bag I had so that I could lug it upstairs into my apartment. The hay looks really green and fresh. Thank you, Erin for the recommendation.

Great family. Lil expensive, but they always have what I needed .if they were closer, they would…read morehave my consent business

Angie is awesome! I have an 11 year old German shepherd that was in much need of a groom. She was…read moreable to fit me in within a week and she did a fabulous job! After a much needed bath, deshedding, and nail trimming my girl is back to her former glory with a new handkerchief! 10/10 would recommend. I wish I had a better picture but she would not sit still

Angie is the best!! She is the only groomer that can handle my older dog. My dog has a problem…read morewith biting. But she loves Angie, and allows her to bath and groom her, without a fuss. I definitely recommend her.

I would not go here, call somewhere else. Bad vibes. My dog has never been more stressed out. Could…read moreeasily make a dog reactive.

I've tried this place twice in three years; every time they mess up / hurt my little dog. The first…read moretime, we went for JUST A CLAW TRIM; and he came back, shaking and with his tail curled in & with a weirdly swollen bottom. Within five hours, that turned into an anal gland abscess that WAS NOT THERE before; he had never had this issue and never has suffered from it since. So I chalked this experience up to "maybe they thought he needed it done because he is little/or maybe it's a coincidence."...and didn't come back till today, about two years later. Fast forward to today; I came in, explaining that a) my dog is not mean or bite-y, but is TERRIBLE at getting his nails trimmed, FULL disclosure. I normally do it, but it's a goat rodeo. I remind them NOT to squeeze his butt, and say, if you can't do it, it's ok. I have to step out because if he can see me, he will cry. No worries if they CAN'T do it. My dog has been with me all day and night, as usual, and is in fine spirits. 15 minutes later, I walk in, he is tied to a railing and crying (ok, he's a Dramatic Little Dog) and I come to pay and collect him, expecting to pay, apologize for his shrieks and tip heavily. The woman who I entrusted my dog to was COMPLETELY HOSTILE and says "Your dog CANNOT BE TRIMMED" and I said, "that's ok, did you get any of them done?" And she said, "-AND! His DEW CLAW IS BROKEN." As though *I* had done something to him. Ummmm...FIFTEEN MINUTES AGO he had been FINE. Now a streak of blood is on his chest, his foot is bleeding! his nail is BROKEN and he is clearly very sad, trembling and hurt. Not only does this woman NOT EVEN APOLOGIZE, she goes on to say "well, I don't KNOW, but it's broken NOW." Seriously? Had she even trimmed ONE SINGLE NAIL without BREAKING it and then trying to blame ME, I would have paid full price. Deductive reasoning says; I won't be going back here. Beware! 2 stars as it is clean and I have seen that they do a nice job grooming the fluffy haired pups.

Serena is the best there is. Hands down, the only place I'd go for my babies. Serena is caring,…read moretalented and the dogs are clearly happy to go and have a great time with her.

I brought in a newly-rescued 3 yo male pitty with really long nails hoping he wouldn't need to be…read moremuzzled (I had only had this dog for 3 days) and to my total delight, Serena was able to trim Frank's nails without a muzzle despite his near total lack of cooperation. She takes nail clippings as walk-ins which is great, she just really knows what she is doing, especially with the fussy little bullies. Great local business.

Great pet shop in Ojai. his well-stocked shop caters to both cats and dogs with an impressive…read moreselection of premium food options - from high-end kibble to raw and frozen food. Their extensive treat and toy collection keeps dogs and cats happy, while their quality chews have earned our dog's enthusiastic approval. The perfect one-stop destination for discerning pet parents seeking top-tier products for their furry family members.

From the owner: Our small pet store in Ojai, California specializes in offering holistic and all-natural pet…read moresupplies for a variety of furry friends. We provide a carefully curated selection of products that are free from harmful chemicals and additives, ensuring that your pets receive only the best quality care. From organic food and treats to natural remedies and supplements, we have everything you need to keep your pets healthy and happy. Visit our store in Ojai to experience our personalized service and find the perfect products for your beloved pets.

This pet store is the heart of Ojai. The family owners truly care, and it shows in everything they…read moredo. The employees are incredibly helpful and genuinely knowledgeable about all kinds of pets--you can ask real questions and get real answers. We've purchased birds, lizards, and all of our dog food here, and the care is always top-notch. It feels like a family experience every time you walk in. Small-town vibes, honest people, and way better than supporting big corporate pet stores.

TLDR; this place profits off of living animals that are actively hurting each other due to too…read moresmall cages! See photos I never leave yelp reviews but I was completely disgusted about the welfare of the animals being kept in this store. They have WAY too many chickens being kept in tiny cages. I noticed some of the chickens pecking on one particular chicken's back / rear. Then I noticed blood on the chickens beaks and looked closer and the poor chicken is bleeding all over and is basically being eaten by the other chickens. I let the person behind the counter know and she looked horrified. I told her I think there are way too many chickens in the cage to which she agreed. She promptly removed the chicken and another employee told her to put the chicken in another cage that had a single chicken. I asked if they had anything to apply to the wounds and the guy looked confused and said yeah and disappeared to the back. I once again noticed the other chicken start pecking at the chickens bloody rear and told the guy once he came back that it should be by itself. He moved the chicken and sprayed something on its wound. I wish I could've taken the chicken but I don't have the means or space. To the owners - you absolutely shouldn't be selling chickens / other live animals. You clearly don't have the space / enclosures needed to house that many chickens and you clearly don't care about the animals you're selling. Your employees seem to have a lack of knowledge on animal care and should be trained to know what to do to care of injured animals. This is clearly an animals-for-profit type of pet store that anyone who loves animals should absolutely avoid. I usually avoid this place because the birds already sadden me, and I've heard of the poor care given to the live animals. I'll absolutely never return and I really hope the owners think hard about keeping these living animals. At the very least, keep a smaller amount. It doesn't seem like they're even selling much of these animals. It's just cruel. I'd like to know what happens with their chickens once they're too large for these tiny cages!

I feel it is my responsibility to share my experience with Jessica and Anthony at Puff N Fluff Pet…read moreGrooming because it is truly shocking: When we took our two small poodles (ages 15 and 2) in for grooming, we informed Jessica and Anthony that our 15 year old has very saggy skin around her neck, and that a few months prior she had been cut by the groomer and had needed stitches. About an hour after we dropped them off we received a call from Anthony saying that he believed our dog's previous wound had reopened, and they had no idea how it happened. They made it clear that it must be her old wound, and that it looked like a scab ripped off. They claimed they hadn't even noticed the cut "reopening" until later on, and that she hadn't cried, and it wasn't bleeding. They asked that we come pick her up, and they suggested taking her to the vet. They had not started on our 2 year old, but we gave them permission since we were under the impression that our 15 year old had just reopened her cut, and we did not believe they were at fault at the time. Unfortunately we received a completely different story from the vet. Per her veterinary examination, the cut she incurred at Puff N Fluff was on the OPPOSITE side of her neck and was in fact deeper (full thickness) and longer than her previous cut, so it was a completely fresh, new wound. The vet wanted to sedate her and give her stitches because it was so long and deep, but they gave her staples instead because they didn't want to put a dog of her age and size under anesthesia. Even if they were unaware of cutting her, like they claimed, I would find it even more concerning that they didn't notice inflicting a wound of that caliber. I understand that our 15 year old is very difficult to groom, and I understand that mistakes happen. I understand that any experienced groomer would have issues grooming my dog because of her skin, and this could have happened to anyone. My issue is not with the cut that she incurred from the groom. My issue is that they did not take responsibility for the cut, and had clearly fabricated a story about her injury so we wouldn't know they were at fault. We called to inform them of this discovery, and Jessica offered to pay for the vet visit, which is what we were hoping for. However, then I requested a reimbursement for my 2 year old, and I was incredibly disappointed by their response. We asked for a reimbursement because we no longer felt comfortable having paid them for their service when we were so unclear about what happened to our dog in their care. We felt like they blatantly lied to us after the vet's assessment and insight into the wound. We received quite a bit of pushback on getting our money back for the groom, which I feel shows a complete lack of understanding and accountability for their actions. I was obviously missing a lot of information, and I would NEVER have let them groom her if I knew what had truly happened. We had every right to ask for a refund after the experience we had. Additionally, our 2 year old was incredibly stressed after we picked her up, and her trachea collapsed on and off all day, which has never happened before. Furthermore, Jessica requested that WE write out and sign a statement that declared they reimbursed us for the vet visit and grooming appointment, which we did, but it was honestly insulting after what they did. AlI I was looking for was an apology and for them to be accountable for the cut, but instead they were dishonest, did not take responsibility for anything, deflected blame, and honestly lacked compassion and remorse for the whole incident. I understand this is an incredibly difficult time due to the pandemic, but we felt like they cared more about making money off us than the health of our dog or making amends for what they had done. It is important to note that they did end up reimbursing us for the vet visit and groom; however, they did initially try to shortchange us when we picked up the money, and we did Not receive any form of an apology for Anything. I hope no one has to experience something like this because it is truly heartbreaking for everyone.

Excellent service. We brought in my mom's 13 year old poodle for a cut and they did a superb job -…read moreeven throwing in free teeth cleaning since we were new customers. I'll definitely recommend Puff n Fluff to friends in the Ojai area.

Ojai is lucky to have Dr Bottoms. What an amazing experience. All the office staff and technicians…read moreare super friendly and kind. Shanice took extra time to discuss acupuncture and pain management with us. Dr Bottoms was exceptional! He is experienced, kind, patient and skilled. My dog was super relaxed and compliant. I highly recommend this facility.

Unprofessional the veterinarian guy wouldn't even talk to me after they knocked my dog out to trim…read moreher nails. My dog has never been the same sense like they torture her or something. You have an animal stay away from this place they're terrible.

We dropped by Wachter Hay & Grain as their open and airy lot that we walked by in Ojai was so…read morepretty and cozy. I enjoyed how there was an outdoor browsing section (on both sides of the main building) and confirm the staff all were wearing masks and abided by the 6 ft distancing stickers on the ground. Everyone we met there was friendly ("let me know if you need anything!"), and I also appreciated that we were allowed to browse at our own pace. We also enjoyed spotting two snoozing kitties in the back area near the plants and birds section! There's a small succulent selection back there too. Doors are open to allow for airflow, and you can walk in to buy supplies for your pets - dogs, cats, hamsters, horse section also, etc. The outdoor section sells home goods like pots and planters (ceramic, glazed, terra cotta), chairs, outdoor trash cans, plant stands, outdoor furniture, etc. There was also an indoor section with seasonal home goods (lots of pumpkin decor now!). We made our socially distanced purchase and were on our way on a beautiful sunny day in Ojai.

Always fun place to visit. They have such great holiday displays with fun household items. If you…read moreneed supplies for your own animals, they have sufficient stock too. The outdoor furniture and supplies are wonderful as well.

I felt an urge to go into the store and I'm not much of a shopper. It intrigued me and I'm glad I…read morewent in. I sent the serenity of the space. It was extremely well organized and uncluttered. I was greeted by the nicest employee ever, Kae. She answered all my questions about everything in the store and she was extremely knowledgeable about each item. We even compared notes on our favorite soaps and agreed on many of them and had a few good laughs. She pointed out that there was an article about the owner and the shop in the most recent "Edible " magazine. I took the magazine home and read all about the business and her passion for the environment and for her future legacy that she will leave to her two daughters and the planet. That concern is reflected greatly in her shop. She also has a store in Topanga It's important to know that, even though the items seem more expensive, you only need a tablespoon of liquid for a load of laundry. The quality of the products in the store is much higher therefore things are not watered down and the potency is not diluted so that you can use a lot less and get a big bang for your buck. It's kinda like the analogy of eating Whole Foods that may seem like they cost more, but you feel much fuller, and your body benefits much more than if you had eaten processed foods that cost a fraction of the price which offer you no benefit at all other than a fake feeling of fullness. And you get the added bonus of an unhealthy diet thrown in for your money. So you might want to rethink how you're spending your money and you might want to spend the money that you have in a smarter way both for yourself and the environment.

I'm so happy I discovered this gem! It smells so good as soon you walk in. I would never expect…read moretheir selection of personal care items to be refillable. Living Libations! OSEA! They carry my favorite brands of face oils, scrubs, pure shea butter, hair masques! Happy to support a small business that's solution-oriented and willing to go the extra mile--even convincing makers to reuse bulk containers! the owner has already done the research ensuring the store has no synthetic fragrances and cleaning supplies are biodegradable. It is an honor to pay a little extra to opt out of the extremely sad and misleading trash economy and can trust that my plastic dish/hand/etc soap bottles aren't ending up getting shipped to developing countries/ end up in the oceans of Southeast Asia and beyond, where they break down into microplastics and cycle back through our food systems as endocrine disruptors for future generations. Care is the secret ingredient here--and it shows.