TERRIBLE!! I…read morescheduled a grooming appointment for my dog and was originally quoted $55. There were communication issues from the start. I was first told to come in on Friday, then later told the appointment was actually for Saturday. On the day of the appointment, no one showed up and I received no communication. I even sent a message that morning asking whether I should bring my dog at a different time and never received a response. After waiting most of the day, I finally reached out expressing my disappointment. Several hours later, I received an apology stating that I had been left off the schedule and that the groomer had experienced a migraine that morning. While I understand emergencies happen, a simple text or call would have prevented a lot of frustration. To make up for the inconvenience, I was initially offered $20 off a service that I was told normally costs $70, bringing the total to $50. However, I reminded them that I had originally been quoted $55, which would make the discounted price $35. After I pointed this out, I never received a response. Everyone makes mistakes, but the lack of communication, scheduling confusion, no-show appointment, and failure to follow up afterward left me with a very disappointing experience. Definitely DO NOT recommend.

I had a really bad experience here. The service was disappointing from start to finish. I showed…read morethe groomer a picture of exactly how I wanted my dog to look, and the result was completely different. it looked nothing like my dog. When I picked my dog up, he was extremely scared and not acting like himself, which was very concerning to me as a pet owner. You can tell when something isn't right, and this didn't sit well at all. I will not be coming back. Please be careful if you're considering bringing your pet here.

This store has almost everything you could possibly need for your pets (for me-our dog) very clean…read morestore! Great location with lots of parking and while customer service has seriously declined these days, there was a very helpful young man on the floor, went out of his way to find an item I was looking for and I totally appreciate that! Highly recommend!

The worst customer service I've ever experienced. When I asked for help, the staff seemed annoyed…read moreand bothered by the request. Eventually, they said someone would assist me, but after waiting over 7 minutes with no help, I decided to leave. The store itself could also use improvement -- the smell and overall organization inside were unpleasant and gave a poor impression. Staff training and better attention to the customer experience would go a long way in improving the overall atmosphere and service.

It is nice to have a local pet store to stop in a grab some items. Small enough to get what you…read moreneed, not overwhelming like the larger stores. Staff is very friendly and helpful. As a dog owner, is the full bath bar they have available. Buster loves to come in for a bath and cleaning. Reasonable price and they have all the extras you may need: soap, towels, blow dryer. Easy location to access. Happy Hound, Happy Life!

For the Self dog wash. I don't recommend…read more $20 for water extremely low water pressure. the soap is dispensed through the water hose so it's watered down. the air dryer also low, doesn't even dry your dog Very disappointed

The place is a disaster. The staff is not professional. I left my dog for hours and all she did was…read moresit in cage too small for her, I felt horrible for leaving her in a torture chamber. This was the second appointment they blew off.

Allow people to cancel the contract at the end of the term instead of automatically adding another…read moreyear on your plan! I'm learning this is very common here!

I love this store. The owner is very helpful and knowledgeable. He helped me pick out a new food…read moretopper (which my girl loves so I came back to stock up), a new harness (told me to bring back if it doesn't fit (it fits) and sold me some foot balm for my girls dry foot pads. He sells a good variety of high quality food (Badlands Ranch, Dr Marty and more). I feel good spending my $ here because I'm supporting a local business. New toy for Pearl today, too.

Friendly and helpful. It's a small store so they don't have as many kitty litter tray options as a…read morebig box store but the customer service and convenience more than make up for it. Plus I would rather support this place.

The customer service is amazing. Jessica remembered me after three weeks and my Cats favorite…read moretoy!!! She understands that our pets are family. Jessica also helped me select grooming clippers. I will definately keep coming back

Horrible customer service and an extremely disappointing overall experience. I will not be…read morereturning to this store. I signed up as a first-time customer specifically because of the advertised 20% off promotion for vaccine clinic services. I was told the coupon would be emailed to me after booking, but I never received anything. I checked my inbox, spam folder, and junk mail multiple times with no success. When I arrived for the appointment and mentioned the missing coupon, the veterinary technician advised me that customer service at the front would be able to assist me with applying the discount. However, upon checkout, I was told there was nothing they could do without the coupon code. The store manager, Jacob, was then called over and was equally unhelpful. Instead of resolving the issue, I was simply told to call another phone number myself. The only reason I chose this clinic was because of the advertised promotion, which ultimately was never honored. To make matters worse, the pricing was outrageously high. I was charged $43 for a rabies vaccine and $56 for Bordetella, while my regular veterinarian charges approximately $20 for each. Had I known the promotion would not be honored and the customer service would be this poor, I would have gone to my regular vet instead. This entire experience felt misleading, unprofessional, and poorly handled from start to finish. Management, especially the general manager, would benefit greatly from customer service training.

We had an outstanding experience at Bermuda Aquatics thanks to Dylan! As complete beginners setting…read moreup our first 13-gallon nano reef tank, we had a lot of questions, and Dylan took the time to walk us through everything with incredible patience, knowledge, and honesty. He helped us choose the perfect cleanup crew and guided us in finding our beautiful bonded pair of mocha clownfish. It was obvious he genuinely cared about making sure we were set up for success rather than just making a sale. His passion for the hobby and willingness to share his expertise made the entire experience enjoyable and gave us the confidence to get started the right way. If you're new to saltwater aquariums or even an experienced reefer, we highly recommend asking for Dylan. We'll definitely be back for future additions to our reef tank. Thank you for making our first reef tank experience such a great one!

Good selection of freshwater fish. Had amanos and cherry shrimp as well. I don't know salt water…read moresetups very well, but the selection for that also looked good. Prices were fair, for sure beats ordering online. No brainer if you live anywhere close by.

Wow! This place is amazing. Went in for some plumbers putty and left with armfuls of goodies. It's…read morenot a big box store, but it's big enough, and they've got an interesting assortment of stuff, from the hardware and hand tools you might expect, to a number of things you might not, including some home decor items, clothing, pet food, watering troughs (err... possible outdoor bathtub) and even some pretty fancy "golf" carts. Thay even have a do-it-yourself pet Wash station, and is one of the few places you can fill an existing propane tank. Super helpful and friendly staff. A must visit for Ranchers, Farmers and suburbanites alike. Glad I popped in, and I'll be back!

GETTING HERE:…read more Located in the old Toys R Us off Johnson in Ventura. (Across from where Mission Church --RIP Century 16-- is now) MOOD: Looking forward to checking this out! Let's shop. REVIEW: This was a good time and I can't wait to go back. I didn't have anything specific in mind for this first visit, but I can always find myself a new Yeti or something of that nature. They carry so much and it's a huge footprint inside. The service was nice and much appreciated! I came in after July 4th and was looking to see if they had any items on sale. I found a couple of America 250 shirts and was pleased. When I was at the register the employee they were only on sale for a "Flash Sale" for the holiday and were back to full price (which didn't reflect the prices on the posted signs near the clothing.) Alas. When she rang them up they were still on sale. So, we got them! #Winning! Thanks!

I wanted a grooming location where my dogs were not caged and the groomer really loved animals and…read moretheir vocation. For the past couple of years, Meaghan, at Petropolis, has groomed my female chocolate lab. My girl is always treated well and pampered. She loves Meaghan and Meaghan loves her. The entire staff at Petropolis are friendly, knowledgeable, and engaging. I would highly recommend Petropolis for your dogs and cats.

I've been coming here for YEARS! It's my favorite local pet store in Camarillo, the owner and all…read moreof the employees are incredibly friendly. My pups love the special events! It's wonderful having this little pet store in our town.

My brother has been taking their dog here for the past few years every now & then. They offer…read moredaycare for 1/2 days, full days, overnights & extended days. Their dog seems happy when he's picked up. The employees seemed nice when I went with, to go pick up their dog. They have dog food/treats & more for purchase... Just don't be late to pick up your dog. Otherwise they close the gates to get in & you'll have to pay extra.

Best experience we've had a a dog boarding place! Staff is friendly, flexible and takes great care…read moreof my dog. Having a senior aged pitbull I always prepare for dog boarding places to be discriminating against him...NOT THIS PLACE! They welcomed him and his medical needs with open arms. I think her name is Janae? She's great ッ