I've purchased many cars, but I can count on one hand the number of car salesmen who treat their…read morecustomers the way these guys do. My husband and I are expecting a little boy and we needed to get out of our mustang convertible, these guys got the job done! Thanks to Mr. Robinson and Tom! You guys are awesome and your customer service is second to none.

SLIMY, DISHONEST, UNCARING SALESMEN! I don't know where to…read morestart with this place. My husband and I were shopping for a car..dual military so we had our ducks in a row with money and credit, etc. We didn't want to deal with big dealerships and didn't want to travel far out of the town to find somewhere else (which is what we should have done!!) the salesmen are vultures here! I'm giving them two stars only because the cars they were selling were the only decent thing there! I was pregnant, and we needed a new car. They financed us, we signed, they signed and we drove off the lot, some what happy and exhausted after dealing with them. Two days later, they call us and say "there was a problem financing you guys you have to bring the car back" ARE YOU FUCKING KIDDING ME?! Who does that?! I've never heard of a car dealership doing that! Ever. Then they say "ok we will try to figure it out but if we don't you have to bring it back" so two days late after the first phone call they say "oh it's fine, we got it" then the bank calls us personally and says "no there's another problem" what the actual fuck?! I would never go back or recommend this place. They also screwed us on money! What jerks! They should be ashamed of themselves for screwing a family over and making such a damn hassle out of it. I also reduced the review to one star because that's how much this place pissed me off now that I've had to think of the story again. I also forgot to mention earlier in the review that during the financing situation I talked about above, they mocked and made fun of us! I remember clearly telling them face I face when we were so conveniently called back (during work!) to the office they said "you guys have to come by today! No exceptions." Excuse me? I work, my husband works full time-don't talk to me like that you guys made the mistake. Well when we got there I said "this has become a very stressful situation for us. How could this happen?" And my husband chimed in about it too saying roughly the same thing, they responded literally with a mocking smile and said "it's just a car guys, geez! Relax!" And laughed it off. Ok so now this situation is funny to you?! Me buying a car off your lot is hilarious now? And your "little" mistake with our money and credit, we are supposed to "relax"?! They just laughed it off. YOU COULD HAVE TAKEN SOME DOLLARS OFF THE PRICE FOR YOUR STUPIDITY! Seriously, DO NOT BUY HERE! Oh, and that's not it! The car we purchased had a cracked windshield and they gave us a letter from them stating they would have the windshield replaced on their dime within 60 days of purchase. No problem. Well of course, we just got our car and needed it badly so we didn't schedule it right away, then the next month my husband and I both had unexpected military engagements and missed the deadline (our fault since we had 60 days I guess) well I called them and explained what happened and asked if we could get it in for the replacement still (this was like on day 90) they said "No, we can't do that. We expect you to stick to the days we allowed no exceptions. They pay for it in advance." Oh really? If they pay for it in advance then what's the problem?? That doesn't even make sense! These guys are SLIMY, DISHONEST, UNCARING SALESMEN.

The complete process from beginning to end was absolutely seamless and perfection. Tony Murray was…read morethe absolute best in showing us and explaining the difference in rhe vehicles and features. Best Salesman Ever!!!

After 4 tries I finally got Flow to give me a written estimate to replace my tail light assembly…read more It was $577 for parts and $186 freight, not including labor. Whoa, same assembly on Amazon $56, $0 freight and local mechanic is $50. You need to have your head checked if you use Flow.

We HAPPILY purchased from Cross Creek Subaru in Fayetteville and are super happy with our purchase…read more18 months in! The process was simple! The price they gave us was the out the door price and car was exactly delivered as pictured. We loved the simplicity of the whole process, no games, great pricing from the start and free delivery to our home! We gave the necessary information over the phone/email to Cross Creek and the two veterans who delivered our car brought the paperwork for us to sign with them. The vets even wanted to show us some of their favorite features of the car which was adorable! We would recommend anyone who is in the market for a Subaru reach out to Cross Creek Subaru in Fayetteville as we sincerely enjoyed working with them. We live 2+ hours away and were able to complete the whole purchase from our home. I would not hesitate to buy from them again or recommend them to friends/family.

Horrible , we were dropping off my car for no ac so we drove in 95 degree weather for two hours ,…read morethey told us to drop off my car Sunday before we have it serviced on Monday . We live an hour from it and took us a couple hours to get everything prepared. We leave get there , and every gate was locked no one answered the phones and we looked around and called 20 times , left voicemails and nothing we heard nothing . Whoever the lady was that told us to do drop it off doesn't know what she is doing this is just embarrassing .

I don't think I can even explain the amount of frustration that Lafayette Ford has caused. They…read morehad my truck for 67 days and never diagnosed the cause of a parasitic draw. I contacted the Ford customer service center to resolve my issue and the service managers solution was to have us come pickup the vehicle. The manager wouldn't speak to me or return a call even with Ford calling them directly. I wouldn't be so upset except, instead of being honest "we didn't fix it" they put on the paperwork that it mysteriously disappeared on its own (not exactly in those words). So it has been in my possession for 30 hours sitting in the driveway and it's being towed again because the draw drained the battery. (hopefully it's not going to another worthless mechanic) On a side note the sales department tried to be helpful. Julie the loaner coordinator was very friendly throughout the whole process. She tried very hard to accommodate and keep us informed. Mark, the service advisor, tried his best but he was the middle man between an incompetent tech and unsatisfactory management. They were trying to blame the power drainage on our Apple tag keychain or accusing us of a 3rd party application. 2022 Ford F250 Lariat diesel with nothing aftermarket. Completely unacceptable

Thank you so much to Deisy for her help in buying our F-150! She is super friendly and very helpful…read morethroughout the entire process. She was able to give us some great recommendations that helped us though this stressful time of buying a vehicle which made it that much easier. If you're in the market of buying a vehicle I highly recommend going to see Deisy !

They are very patient and will take the time and the effort to work with you and get you set and…read moreready to go so I definitely recommend going and buying a car here

Nykale is amazing! He helped us today when looking for a vehicle! He answered all of our questions…read moreand took his time getting to know what we wanted and needed!

The good, the bad, and the fixable. **if you are selling,…read morethey don't take POAs.** Buckle up, this will be a long one. By the end of it you might think I should have given a lower rating. Well. The good was just that good. The GOOD: Jenni. Saleswoman that greeted me when my appointment was running late. She got me started on selling my car. Pictures. Information. All the technical stuff. Here is how she became the star of her dealership. Even though I wasn't here job, she freely made time for me. Small talk. Shared tales of past car buys. How she had come to Mazda. Customers she had sold to, waiting for oil changes, came up to her to catch up. Wish her well. If I need a vehicle in NC, I'd buy from her. Ladies. Tired of being treated a certain way when buying a car. You've got an advocate in Jenni. Everyone else- she's a straight shooter. The BAD: called the night before and talked to Jordan. Told him my situation and said it would be a POA sale about 5 times on a 4 min call. Asked how early I could bring it in for an appraisal the following morning and he said 0900. Ask for Rob or Jordan. I showed up at 0855. Sat with Jenni for an hour. Rob was in a scheduled begging of the month managers meeting. (No sign of Jordan) So I was scheduled to come in when a meeting was already in place. Then. Rob picked up all the information Jenni had gathered and left to another office. 20 mins later he was back, where he then introduced himself. He stated that they [dealership] doesn't accept Power of Attorney buys. He was so sorry. And by the way they wouldn't have been able to match an offer I had come in with from another car buying source. They were 2k lower. Jenni said she was sorry for not knowing about the POA. WASTE of 3 hours. The Fixable: Train everyone in the building that you don't take POAs. Have no issue with you having a policy. Just better training. Second. Train people to take better appointments. I may not be in a hurry or have a full schedule, but some customers might not enjoy waiting an hour.

We recently purchased a 2026 Honda Passport from Bryan Honda in Fayetteville, and while we…read moreultimately completed the purchase, the overall experience left us disappointed. First, I want to recognize Aaron McNeil, our sales representative. Aaron was patient, professional, and never made us feel pressured. He took the time to answer our questions, accompanied us on multiple test drives, and worked with us as we explored several vehicle options, including the possibility of purchasing two vehicles. He was easily the highlight of our experience. As with most car purchases, there was plenty of back-and-forth negotiating. We understood that the dealership needed to make a profit while we worked to stay within our budget. After several rounds of discussions, we were able to reach an agreement on a 2026 Passport that worked for both sides. Unfortunately, once the deal was finalized, the atmosphere completely changed. Instead of feeling like valued customers who had just made a major purchase, we felt like an inconvenience. No manager came over to congratulate us, shake our hands, thank us for our business, or make us feel appreciated after spending over $55,000 on a vehicle. The finance portion of the process was even more disappointing. The finance manager appeared unaware of terms that had already been agreed upon and immediately began pushing additional warranty products. When we politely declined, his response felt dismissive and condescending. Rather than respecting our decision, he questioned it in a way that made us feel talked down to. We understand that additional products must be offered, but customers should never be made to feel foolish for declining them. The interaction ended without so much as a congratulations, a handshake, or even a thank you. To add to our frustration, we were very interested in purchasing all-weather floor mats for the vehicle. We were told pricing was being printed for us, but we never received it. We were later told the parts department was closed. While we understand departments have operating hours, it's hard to understand why a dealership cannot provide pricing information on one of the most common accessories customers ask about when purchasing a new vehicle. It felt like another example of a lack of communication and follow-through. After purchasing and paying off more than 10 vehicles during our 24 years of marriage, this was one of the least welcoming dealership experiences we've had. Aaron provided excellent service and is the reason this review is not lower. Unfortunately, the lack of professionalism, customer appreciation, and follow-through from management and finance left us questioning whether we would ever return or recommend the dealership to others.

I love the service department! Every time I come in for…read moreservice they immediately welcome me and get my car in and out in a timely manner. I recommend everyone give them a try

Stay clear of this car dealership, shady business practices. A family friend from another Honduras…read morecame to the U.S for work with her 6 year old daughter and needed a car. They settled on Enterprise Car Sales on Raeford Road and purchased a vehicle and have had it for a week. She was telling me that there was a bad smell in the car and they have to go to school/work with the windows down because it's so bad. I check out the vehicle and I couldn't believe they sold her the vehicle like that. It appears the vehicle was heavily heavily smoked in. She also told me she asked if they cleaned the car and they said they did and the seats were still wet from the "cleaning." Well I used my carpet cleaner and man I couldn't believe what I pulled from the carpet and seats. The water being sucked up looked darker than coffee. It's just unfortunate because it seems she was taken advantage of. Why would you let this car off the lot in this condition? According to their job posting, there is supposed to be a carpet cleaning and upholstery cleaning done. I guess just getting the seats wet was good enough. Makes me wonder what else they skimp out on just to get a sale.

My car was in the shop and while it was being repaired we were designed to this location for a…read morerental. They only two options and one of them was a no go because the car was smoked in so it would take longer to get our car. Our experience wasn't the greatest. There was only one person attending clients and answering the phones. Once she competed the phone call she proceeded to help the clients in front of us/ we were already there 20 mins. I was in a time crunch as I had a doctor appointment. We did our check in and reservation completion to speed the process but we ended us leaving an hour after our arrival. Someone came in that was working outside to help us with getting our rental car. His customer service wasn't the greatest either. His attention was on his personal phone.... I returned the car in a day early- and they called me a week later to say everything has been competed and that i would receive my deposit. Will never return back.