Lew was awesome, got all my dog stains out. My area rug looks awesome and he cleaned 3 upholstery…read morechairs that look brand new. Highly recommend!

This review is purely on customer service - unfortunately, a result of which is that we did not end…read moreup continuing with the cleaning. Initially, when I reached out (a week in advance of needing the clean), the team seemed responsive and professional - sending confirmation the next day, and following up multiple times over the week to verify the service window. At the time I didn't notice the lack of questioning about: how many rooms I needed carpet cleaning for, the general size of the rooms, what the state of the carpets were, or what my budget was. They also did not give any advance indication of their price range. And, they never shared whether they would call or text in advance when a tech was on their way to us (for the record, they do, and that would have given us 5 hours back to our day had we known.) They have fantastic reviews, and appear to do great work, and I haven't needed carpet cleaning in quite some time, so I assumed they needed to get the dimensions and assess in person (this was verbally confirmed by the tech when they arrived - and the tech was very kind, thorough, and tried his best -- but we'll get back to that in a minute). Our service window confirmed via text and phone call at least three times, including the day before the planned service by the schedulers was 2-6. By 5:30, I had not received any indication of whether our service was going forward. I called to check in, knowing we had 30 minutes left in the window, but just wanting to verify the plan. Only then was I told the service was running late, now estimated to be a 6:30 arrival because "the property before you keeps requesting add ons." We opted to continue forward, now being told for the first time we would get a call when they were on the way. At this point, I was mildly frustrated, but understood work can run late. However, I was also confused why this prior property was not asked to schedule a follow up service rather than pushing everyone else back. By 6:25, we had not received a call, and I had a message drafted to follow up when I DID receive a call. A call to let me know the tech was on the way - but would be about 35-40 minutes. At this time, we had been waiting for 4.5 hours, having not been told we would have a 30 minute heads up to be back, and taking valuable time away from work, and additional necessary tasks. They offered to reschedule, but could not guarantee we would be first on the list, and leaving us to wonder if we would be waiting for 5 hours again. We proceeded, having asked how long the service would take - it was estimated to be an hour and we should be done by 8-8:30. This was the first time through all interactions I was asked how many rooms would be serviced. I expressed concern for the timeline, and disappointment at the lack of communication on the actual service date. No apology was offered, no solution other than continuing to wait, or to reschedule for another window, being offered. When he arrived, the tech was kind, fast, and professional. He answered my questions, and assisted me in looking at several service combinations. He was also able to verify that their policy for pricing is to evaluate the floors in person, and get the exact dimensions. Which is understandable, but would have been appreciated in advance. The first quote we were given, as was shared by another reviewer previously, was over $800 for 3 rooms with their closets, and 2, very short, hallways. One room has significant pet smells, but the rest do not. There was no furniture nor items to be moved, nor maneuvered around. The second quote, with highest tier treatments removed was still above $600. When I pushed for standard treatments, we were quoted around $400. I shared that was well above the cost I had anticipated, and was asked my budget. I said $300 max (which is still above average), and was eventually quoted $375, I asked to remove another option and it was reduced to $348. I asked if there were any coupons or specials, and THEN was informed of an option that would be close to that $350 including after environmental fees (not included in the original quotes). And finally, I inquired if it would be possible to do just an incredibly standard steam clean for the majority of the spaces, and only focusing on the more intense treatments for the one room that needed them. I was told that was not an option. Unfortunately, we were not able to proceed with the service. When I looked at our quote page, it was indicated we were originally scheduled to be seen at 4pm, and we did not have a tech until after 7. TL;DR we waited 5 hours for a tech to arrive, just to be given an aggregious quote of over $800, magically reduced to $348, and with poor communication starting when it mattered most.

They arrived in time and did an excellent job in clearing and refreshing my king size mattress…read more Will continue to use this company.

They do not do grout replacement. They did contact me ASAP to tell me this, which I appreciated.read more

They did a great job. They were courteous, professional and on time…read more I highly recommend them.

I hired this company to come out and wash the carpets and tile in my new home. They were very…read moreprofessional over the phone as well as upon arrival. Once the gentlemen he did his job which roughly took 4 hours or so. I paid the ticket $1,800 and he left. The next day I noticed water damage to the bottom of the trim of my walls. I contacted the company and they informed me they would get me in touch with the owner. After a few days of calling, I finally spoke with the owner. After explaining the issues he responded "I don't want to deal with this so I'm going to refund your money and hung up" This took me by surprise to say the least, after we got off the phone I contacted a contractor to come out and inspect the damage. The total cost for damage is roughly $2,800 and no one will acknowledge or respond to my calls. I am now in the process of speaking with my attorney to unfortunately take matters to the next level. I would highly recommend against using this company, what you get when they are selling their brand vs what you get and the quality professionalism once they receive their money is on two different ends of the spectrum. Disappointing to say the least. ***** responding to the "owner" I spoke to her husband not with her so not sure how she's going to take details and provide them as if she was on any communication. #1) Pet stains was in the middle of the living room, not against the walls, clearly there was a need to clean and reduce smell however NOT to provide damage in doing so. #2) I never called multiple times, I called 1 time and the 1 time I called I never asked for a refund, the owner said we can come out and fix it, I said no becuase you guys are going to do more damage. He said okay well I don't want to deal with this so I'm going to give you a refund so I can be done with it, I informed him I will have a contractor come out and evaluate the damage. #3) I called 3 weeks later due to my travel schedule as I wasn't home to deal with this, I didn't know there was a expiration date on when I have to call and complain when there's severe damage done to my house. You need to take responsibility for the damages you made to my house. My attorney will be in touch

Would highly recommend this company. Teddy was very easy to work with and quite professional.read more

We had a pipe burst during the winter storm that caused water to leak into our master closet. We…read morecalled a couple of big companies for help. Neither could get to residential customers, so we called Teddy's. The owner could not work us in for a few days, but he told us what we needed to do to manage the mess until he could come. Wow! Sooooo appreciated! When he did arrive at our home, he replaced the pad, put the carpet back in, and cleaned not only the closet carpet, but cleaned our bedroom carpet as well. And... he did all of this work in a little over an hour! We will call him again!!! He is awesome and such a polite man. Thank you so much for getting us back up and going!!!

We got a new puppy and he is finally potty trained so it was time to get all the oppies spots up…read more I called and requested a quote and they booked to accommodate my work schedule the next day. The technician showed up on time and was super professional. He cleaned all 3 of my bedrooms, an 8x10 rug and free of charge a closet and hallway rug. Three days later the house smells clean and the stains are gone. 10/10 I recommend them.

After reading all of the reviews on here, I decided to get a quote for myself. Quote was reasonable…read moreso I scheduled a carpet cleaning. Brandon was very professional, showed up on time and took less than an hour to clean our living room carpet. Some of those stains had been there a long time and I thought there was no way the carpet would ever look new again, but I was wrong. I had been bugging my husband to replace the flooring, but after getting the carpet cleaned by Brandon, my husband is off the hook for a while! Please do yourself a favor and hire this company if you want your carpets looking like new as well!

Every once in a while, whilst shuffling through long days trying to make sense of how adulthood got…read moreso complicated, the Universe drops a miracle into your life and, for a moment, the world is right. My miracle was All Metro Carpet Cleaning. You see... a few years ago in the middle of a frantic house buying drama, I hired a service to clean the carpets in my soon-to-be house. It didn't go well. It didn't go well at all. (Go read the Yelp review. You'll know which one it is.) Fast forward to the delightful gentlemen who arrived on my porch today. Not only were they professional, friendly and kind, but they were generous with their attention to detail and attention to engaging conversation. We even got to swap stories as fellow real estate folks! As Justin, the hard-working technician (and owner) worked his wizardry on my old, greyed-out carpets, I was amazed at just how clean they became. It was like an informercial happening right in front of my eyes. If Billy Mays was still alive, he'd surely shed a tear. All Metro got my carpet (and this is old, contractor-grade, non-impressive carpet) the cleanest I've ever seen in the three years I've owned it. AND THEY WERE SO NICE. Like, I want to invite Justin and his assistant (his dad, who was filling in for the day for a staffing issue -- how sweet is that??) over for dinner and feed them pies and send them home with Tupperwares of leftovers because, holy cow, these guys deserve to be spoiled. I was *so* inspired by their hard work that I cleaned the kitchen. To put this in a bit of perspective -- the previous tenants were five male college students. No one wants to clean that kitchen! Or any part of that house. But ALL METRO DID. They cleaned those floors! Then I cleaned the kitchen! Then angels heralded! I plan to call them Monday to price out their grout cleaning service, because they do that, too. And I bet you could serve pies off that post-All Metro floor. If you or anyone you know need carpets, tile or upholstery super cleaned for a super fair price by a super great company, don't hesitate to hire All Metro Carpet Cleaning.

Justin is the most considerate and hardworking person we…read morecould have ever found to clean our white living room area rug. Our dog made three major stains on this carpet and we were sure it was ruined! Justin just kept trying his formulas and miraculously he got our carpet clean!!! We give him and and his company the highest review possible!!!