I heard this place need to make an appointment ahead of time, so I set a time and date that wasn't…read moreblock out.. it was 2 weeks before the appointment. I waited for a confirm respond which I got nothing.

Maryjane fit me in the same day I called. She did a lovely job. Relaxed, cozy atmosphere. I will…read morereturn and strongly advise others to do the same. I wasn't looking for anything fancy. Just wanted a good gel manicure and regular pedicure. My hands and feet look great.

Owner was very rude. Tried to book an appointment today. She said she was fully booked. Requested…read moreto make a reservation for tmrw. Asked what times she was available and she said "tmrw afternoon". Very vague and extremely not helpful. Asked if I can reserve tmrw at 12 and she said okay, but did not bother to take down my name, email or phone number for my reservation. Lady sounds extremely snobby, and is very unprofessional. Would not recommend. Quality of service is horrible.

I wish I would have read the reviews for this place before I went there told her I wanted my nails…read moreshortened she did that but left them so thick that they look totally horrible also got a pedicure the bottom of my feet were still black from my flip-flops no scrub no rub I called them and told him how unhappy I was and could I come back in to have them redo it and they refused said I should've told them before I left only reason I didn't is because they had a line of about five people for just the two of the technicians that were there this place sucks the big one warning to anybody that's thinking that they need a pedicure or manicure avoid this place

Walked in and asked for a pedicure, they said the wait would be 15 min, which was totally ok…read more They then asked me to pick a color , which were the only words said to me the entire time.turned the chair massager on for 15 min.. My "spa pedicure" was over before the timer went off for the chair massage. My nails were cut, but not filed or shaped, they didn't even do the basics of a pedicure. my cuticles were not cut, pushed down, nothing!noticed my cuticles had polish all over them whiles sitting there to dry.. No one said to wait for a while until they dried, I waited about 10 min, put my slippers on, and they told me the charge, approx $43 , I walked out disgusted. I will not be returning even of in kona and desperate for a pedicure!

I've had the pleasure of having Alana do my hair twice now while visiting Kona & I'm consistently…read moreimpressed. She's an amazing young lady: very intelligent, mature & highly skilled. Scheduling appointments with her was easy & stress-free. She's prompt with communication & very accommodating; Tish keeps the salon super clean & well-run. The salon services are excellent & the whole experience is worth every penny. It's true in-and-out service: efficient, professional, & high-quality without any unnecessary delays or fuss. I highly recommend Alana & Kalona Salon! I'll definitely be back the next time I'm in Kona. Mahalo nui loa

Mani - Pedi was wonderful! Lovely shop, lovely staff…read more Easy get-to, great parking. All services.

I was very disappointed with the tone, response and customer service overall when processing a…read moreGroupon purchase. The months prior I had saved up to go in for a massage, but the purchase came with an additional $42 charge on top of the $70 Groupon, something I have never experienced with a Groupon. I was almost willing to pay and go in regardless, but between the unexpected extra expenses and later the text exchange with Dawn, I felt generally uncared for and could feel the negative vibes even through the ether. Unfortunately I cancelled and never received my $42 back, though Groupon refunded me just a few hours before my appointment. I kept in touch with Dawn truly as much as my schedule would allow, and she refused to honor a reimbursement because of the nearness to appointment of my cancellation. While I totally respect punctuality and the integrity of keeping an appointment, I figured our conversation the day prior would have helped to give context and make an exception. I wish Dawn would have been more clear and positive with her communication and let me know that she expected the email from Groupon in order to issue her refund. She only asked for it after I mentioned something, which was already within the 24 hour period. My biggest suggestion would be to simply change the means of promotion if Groupon is not profitable enough. I'm sad to lose $42 and a potential spa spot in Kona, it's simply clear that I couldn't return there and experience respite or relaxation.

So there are good points and bad points regarding my experience at this "spa". I would give them…read moretwo and a half stars if I could. Not 3 because to me, it was not a-okay. So the good: 1) We were late, my sister and I. But they took us in anyway and actually did the full massage. 2) My sister's masseuse, Gary?, was quite good according to her. She said he hit all the spots with some acupressure and pressure point work. 3) The people seemed nice. The bad: 1) Not sure if it was my sis's fault but they put us in the same room like a couple's massage. Kind of weird. 2) My masseuse (new?) was not great at all. No pressure point work, did not pay attention to where I told her my problem areas were (neck/shoulder area), no feet work and no real work on my legs either. 3) Had to ask her for more pressure 3 times - still no change. 4) Had to submit credit card info about a week prior to the appt so they can add tip. Not used to this. 20%. But may be standard for the area? 5) They say the massage is a $150 massage. Resorts charge more but you get access to the entire spa area. And not the best looking space. Not horrible, but not a spa setting to me. Tips: It's behind Hamburger Annie's (?). Park in the back. It'll be up the stairs.

Thumbs down. My mom scheduled a nail appointment at 10am…read morewith Bonnie which was confirmed with multiple text messages. She showed up for her appointment and Bonnie didn't have her on the schedule. My mom showed her the text messages back and forth between them and she said "oh yeah, I guess I screwed up" "you're not my Standing appointment so I can't see you. But come back later in the day " .... We don't have time to come later and don't have time to be treated like that.... very rude and unprofessional and unapologetic. We scheduled with another salon who verified our experience with Bonnie is not out of the norm and she's heard sometimes she doesn't even show up for scheduled appointments.

She was very nice and the nails were very pretty. She got me in quick and did a good job and my toe…read morenails color change as well, thank you:)

Feels like you're sitting with a good friend when you go to Anna! She treats you as if you are THE…read moremost special client she has and you certainly feel like it! I love having my nails or a pedicure done by Anna! What a beautiful job and I walk out of there feeling like a new woman! The shop is in such a great location and you feel like you're at a spa on top of the world!

Great conversation to help me share my style and wants and left with a fresh cut that I love…read more Thank you Lacey!

Love my highlight and color correction~enhancement by Lacey! Grateful to have an experienced hair…read moreartist in the neighborhood! Look forward to receive some more services. Sweet ladyand awesome facility, cute cat and sweet vibes. Mahalo Lacey! Super appreciate you

Loni is such a ray of sunshine! An experienced performer she brings characters to life in such a…read morepositive and authentic way! She is also dependable and will give you %100 everytime! She will bring positive energy and fun to your event! She is also an make-up and face painting artist. I would definitely recommend her to bring some joy and color to your next event!

From the owner: I am a costume character that specializes in improv performance arts for all types of special…read moreoccasions including birthdays, weddings, grand openings, holiday parties and more. My experiences can include various fun activities such as singing, dancing, games, storytelling, artistry services (face painting, glitter tattoos, nail painting) Fun for all ages. My rates start at $100/hr and travel varies based on location.

Natalie the best! Highly recommended…read more If you want to laugh while doing your nails this is the place

‍client for several months, stood (no showed) up on an appt promised discount after apologies (over…read morethe phone) then wouldn't let me rebook. Sad cause the work was good