In my entire lifetime, I've only had a perfectly consistent experience UPS experience in College…read moreStation, TX. This UPS is a close second! In my last 10 experiences, I've only had one negative experience with a staff member. Otherwise, dropping off returns is a breeze and I've trusted this location with my AT&T router return among other expensive items. My favorite employee always makes sure to tell me to take pictures for proof of return and remembers to give me a printed receipt. I will continue to use this store!

This store is conveniently situated near the Mueller H-E-B and has good service. The only negative…read moreis the struggle to find a parking space as the lot is constantly busy.

Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.

Needed to print a single document in a rush and they had me in and out in less than 3 minutes and…read morewouldn't let me pay (and I tried!). Helpful and cheerful staff and great service.

I needed a quick print job. Printing Solutions provided speedy detailed service. They followed my…read moreinstructions and had my order ready quickly.

Popped in on a Monday around 6:20 ish to drop off an AT&T Fiber router as a return. They weren't…read morebusy and Manny was great at assisting with the return. They provided a receipt of confirmation and viola it was done. The interior was as expedited of a FedEx store, printer area, package supplies, and the main counter area. Seeing I didn't spend any money the value was amazing! Can't beat free. lol

Super fast drop off here! Such efficiency systems. You can simply drop an item you have pre-packed…read moreand labeled or print your own label without having to interact with any humans. Or you can go to the counter and get help. Line wasn't long, but I'll take the drop and go option all day!! They also have printing services which I didn't use. Looks pretty convenient though.

While processing returns, I politely asked whether another staff member could assist customers…read morewaiting in a long line. The employee, Tonya, responded by ordering me to leave the store and threatening to call the police. I did not raise my voice or behave aggressively. The employee was attending to non-customer tasks at the time. Ejecting a paying customer and threatening law enforcement without cause is unacceptable and damaging to the UPS Store brand. I am requesting owner review and confirmation of corrective action UPDATE: I have already submitted a formal complaint via email and to UPS corporate offices. Corporate representatives assured me this incident would be handled and confirmed that the behavior described does not represent UPS standards. For context, I have been a regular customer of this neighborhood UPS Store for over 10 years, with hundreds of visits. During this incident, a new individual, whom I understand may be associated with a recent acquisition of the store, informed me that I was "no longer allowed to enter her store," despite my calm demeanor and longstanding customer history. This statement was made publicly, causing several customers to leave the store in visible discomfort and astonishment. This is not "her" store. It is a neighborhood store that I have supported for over a decade. The conduct was inappropriate, unwarranted, and entirely unacceptable. As a customer who visits this location multiple times per week, I am requesting reassurance from the owner of this establishment that appropriate corrective action has been taken and that I will not be placed in another uncomfortable or hostile situation upon returning. At this time, I do not feel comfortable coming back without confirmation that this issue has been addressed..

This place sucks. Tried printing a label and it was a total scam. They charge $3 a minute to use…read morethe computer and then it's impossible to figure out the printer. Assistance was obsolete.

Whoever runs this store is out of their damn mind! Roughly quadruple the price to purchase a box…read moreand pack a box of what any other nearby UPS store charges! Some $85 to buy a box and pack it, not including shipping costs. Absolutely laughable. I did not transact with them and packed up all my stuff and went back to my normal UPS store. The franchise owner should be ashamed of themselves for taking advantage of customers.

Will never return to this UPS location. The old woman with the glasses and the deep voice clearly…read morehas no place working in customer service. I've never experienced such rude treatment in my entire life. Though she had no problem flirting with the guy ahead of me. And when I called her out on her tone and rude behavior she continued to yell random things as I walked out. Super unprofessional.

I've used them a few times because they're a small business which I fully support…read more However, today when I walked out of the store after buying stamps. I realize they have a 50% profit margin. $1.15 versus .78. I realize you have to make a profit but 50% markup on stamps I asked her how much stamps were she know I the charge and then I looked at it shocked then I tried to return them and they said no. You've lost a customer.

I got my notary done here and also a quick print! The ladies there are very welcoming smart helpful…read moreand funny. They also have wonderful prices and good quality paper for no matter what you print definitely a better choice than name brand places. It was quick and easy!

Obscenely inefficient…read more Not sure why expected a business relic from last century to deliver packages on their stated timeline, but here I sit 16 days after shipment without my packages. What exactly is occurring during these 16 days? Per Google maps, it would take 6 days to ride a bike from DC to Austin. And it would only take 20 days to walk. So unless they get here soon, Greyhound will have literally been slower than walking my packages across the country. I received a call on Friday that my packages would be delivered this morning from 9am to 1pm. Then I received a message at the end of the window in broken English that they were actually being transferred to another bus station and that they would call me on a later date to arrange delivery. Not a word of apology in the barely coherent message. Do not waste your time with this service. Box it up and have UPS pick it up. The savings are not worth it. It took 25 days. Several boxes were destroyed.

I've been to a LOT of Greyhound Stations, as far as Texas goes, this is by and far the cleanest and…read moremost well kept of them all, it really puts Dallas and Houston to shame. (Probably because it's not downtown and overrun with homeless.

The place is amazing and the ladies are so kind and helpful! Thank you for always being there for…read moreme! Such a great neighborhood postal annex!

This company is great! I do not live in Austin and won some items from a nearby auction, and this…read morecompany went to the auction site, picked up my items, professionally wrapped them and shipped them to me incredibly fast. Everything was so professional! Their communication was great. Chiraag Naik could not have been better to work with! Thank you again for a great experience - Todd White