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    Old Navy

    3.8 (5 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Old Navy

    Old Navy

    2.7(9 reviews)
    6.0 mi

    I'm glad they finally opened an Old Navy in Holly Springs. Store is new, still has a clean smell so…read moreno complaints there. However,

    I placed a pick order and needed help on changing the pick person. I tried to do so thru the app /…read moreonline and wasn't able to make the change. I called and a lady answered very rudely. I asked if she could help me and she told me that she was the only at the store and she needed to finish up processing a return. She came back to the phone about 3 - 5 minutes later saying she didn't have time to help and told me to call customer service. I asked for her name and she said it was Diane. I asked for her position and she said im hanging up now. I called back and she answered the phone. I asked if I was speaking to Diane that disconnected the call moments ago. She then said yes and she disconnected because she was busy. I asked for her title and she said she was a manager. She then said she had time to assist me. By that time I was upset that she disconnected the call. I asked to speak with store / general manger and she said she wasn't there. I asked for her to provide the managers name and she fought with me and finally said her name was Karen. She then put the phone down again. All of sudden a totally different person answered the line saying that they were karen. I was totally confused because I was told that Karen wasn't there. I addressed the concern to Karen she apologized and stated that she was going handle the issue and updated the pick up name for me. I have never had an experience like this at old navy. I will not be returning or placing any orders at this location. I have already escalated the issue with customer service and im awaiting for a call back.

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    Old Navy - menscloth - Updated August 2026

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