I love Old Navy. I prefer the store at Tangier Outlets by National Harbor. This location has a large selection. I have a handful of items that I look for: slacks, tank tops & sometimes a T-shirt. There are too many items to check out. I stay focused. If you are tiny - there are more items to get excited about. I rarely ask for help. I read my Old Navy sale email before arriving at the store. I visit when there are incentives to use (Old Navy Cash, extra discounts with the Old Navy credit card). I wouldn't go out of my way to visit this location. I sometimes stop when traveling. read more

Hours on Friday are until 9pm. Christmas season, Friday night and they closed at 5pm. Not a good choice

Old Navy is a great place to find clothes for my son, and usually I can find something for myself or my husband too while I'm in there. Of course, shopping at Old Navy is not a luxury experience: the stores are large, there is a lot of stock on the sales floor at any one time so it gets unfolded and out of place easily, as a former retail worker I know shoppers at any clothing store are not the most careful/thoughtful and so it's only half the employees fault that things get messy. However, if you know this going in and you are ready to do a little rifling and maybe a little sorting for yourself, Old Navy creates cute things at great prices, and also has really great sales on top of already low prices. My experience with this store has not been much different than other Old Navy locations. We try not to hang out too long, but if someone does need to try something on there are several changing rooms and the staff member working the fitting rooms always seems to be pretty good at keeping the line moving. The rest of the employees I've interacted with have been friendly enough, but again, there's usually not "enough" staff to do more than check-in with briefly or chat to while checking out, because they're busy cleaning etc. We'll continue to shop here and find the goods. read more

I just went shopping and literally spent $200 on clothes, happy with the clothes. Not happy with the customer service, a lady Destiny there never gave a smile when I was simply asking a question about my purchase, was a simple question that the device on my side didn't show Me the answer so I asked. She preceded to have an attitude when it was a legitimate question and with no smile. Then she told me I was all set and i could go, so I said well you haven't handed me my merchandise or receipt so. Again no smile or oh I'm sorry. So I commented that she should smile cause she works in customer service and she just looked at me with a B.... Face. Wow!!! Awesome customer service! Not sure I'll go back! Thanks destiny Your awful!!!! read more

spent time browsing around since so many sale signs in window, found few marked downed items. with a big bright orange tag showing a price was told that was incorrect and they tried charging me full price. pay attention to the prices you mark items or honor the price . WASTE OF TIME , if I'm going to find sale items but can't get that then what's the point? WILL NOT BE RETURNING since it's just a scam to get you to the counter to be overcharged. read more

I love shopping at Old Navy for inexpensive clothes, but this particular location can be a bit overwhelming. Here's why: The location is large, and it isn't well organized. The clearance sections seem totally unorganized and overwhelming. Clothing seems to be in the wrong place and just packed into the store, in all sections. I had a hard time figuring out where the baby clothes vs the toddler clothes were, and they almost felt hidden, along with a small section of maternity clothes that felt out of place. Everything else seems the same way, too. Just not in the right spot, and hard to find. I've been to plenty other Old Navy's that were much easier to find. I'll still head here to shop but not as often as I would if I didn't feel overwhelmed by the set up. read more

I LOVE old navy. Everyone is so nice and helpful and the prices are amazing! It's my go to store when I need clothes.

This Old Navy seems to be very cramped and crowded with stuff, no less when it's busy with people. Things do seem to be organized for the most part, however it is just very tight quarters in there. I have also noticed that some things are mismarked so when you get up to the register you actually wind up having to pay more for an item or just leave it behind because you thought it was a different price than what it was. I have always just found what I needed by myself, however if I did need any assistance there's not normally anyone in sight except for at the register. I do have to say that I haven't really ever waited long at the register. Anyone who has helped me cashing out has been nice. Overall this Old Navy is okay. I've been to a few better ones but this one is all right. read more

I went in looking for sunglasses, since I lost my last pair, but they didn't have any. Once summer ended, they put the remainders on clearance and returned any leftovers. Well, the sun still shines in the winter. So I had to go elsewhere. If I was looking for clothes, however, I would have had a field day! read more

I only came back because I had to return some items. I'm not sure who the manager is, but they should be absolutely ashamed of this store. I used the woman's room, and was so disgusted I took pictures. Please beware, this place is appalling. The sinks hadn't been cleaned since the first time I was here, the same bobby pins were on the sink. Online shopping it is....such a shame too. I really loved this place. read more

See all

I had to exchange/ return clothes that I bought online to the store. The cashier went above and beyond to help me. Note for anyone returning clothes to the store if you do not have the invoice from your online order you may have to wait for them to mail you a store credit. read more

I love Old Navy; however, this particular location is not managed well. Every time I go there, the store is in total chaos. Tables have clothing strewn everywhere, clothing is placed under sale signs that is not actually on sale, and racks are jam-packed with multiple items. Employees do not move out of the way cramped areas in order to allow customers to browse. The fitting rooms are always messy without sales associates to help out if another size is needed. Each time I have gone to the register, I have had to wait at least ten, some times twenty minutes, to purchase items. Additionally, on the past two visits, each time I have gotten up to the register, the person has been on the phone or answered the phone, prioritizing the person on the phone, and neglecting to give me the full attention needed to finish my order. The store was recently remodeled, and I feel like all of these issues have gotten even worse since then. I have given feedback to the sales associate and manager about my experiences, but nothing seems to be improving. read more

I'm beyond disgusted at how the employees are treated & the lack of efficient training provided. No one there knows what's going on, including management. Breaks are seldom provided adequately. As for their sales, what a scam. They don't care about anything except their profits! read more

This store is absolutely a mess. I was shopping specifically for maternity clothing, which is all jammed into one small corner in the back of the store, with only a couple of racks and one floor shelf. It is very hard to find anything because not only are the clothes just thrown in piles, not one article of clothing folded, but there is always a pile of baby/kids clothes just thrown on top. You really have to dig to find what you're looking for. Old Navy must want pregnant women to work for their clothes... a lot of the jeans and shorts are on low shelves on the floor so you have to squat all the way down to the floor and lean over crushing your growing belly just to find more piles of disorganized clothes. Nothing is sorted. Its just a disgrace. I also used the restroom while there, and there was so much grime buildup in the bathroom and dust all over the sink. It appeared to have not even been wiped down (the dusty sink) in several weeks to months with the amount of dust that was piled up. I came home and took a shower. It felt disgusting to be in there and I think I'll just do my shopping on-line from now on. Totally gross. read more

So I came in this morning looking for a rain coat for my child and they didn't have any. I proceed to shop anyway and found some pants. The sign said 50% off. Got to the register after waiting like 10 minutes when the store had just opened and was pretty much empty. The items did not reflect sale prices, I had to take my child and check for myself. The girl said she would "let me have it for the sale price" normally I might have taken it but for some reason this location always has sale signs posted that are not accurate and it makes you have to wait while they figure it out. Then they act like you are trying to scam them and get things at a lower price. An absolute mess, I told her I didn't want the pants at all because they need to organize the store and accurately depict prices and not scam people who don't always double check their bills. I will not be shopping here unless serious changes are made. read more