The selections at TJ Maxx are always great. The prices are decent for brand name items…read more We visited the story yesterday - myself, my daughter, and her friend that accompanied us on a short vacation to the Destin/Ft. Walton Beach area. My experience yesterday was something out of the ordinary. I have never experienced anything like it in South Florida when I've shopped at TJ Maxx. I won't put details here but I can tell you that it was very disappointing. I definitely took the opportunity to write about it in the survey that they sent me via email with my receipt. The experience upset me so much that I contemplated making my daughter and her friend return the purchases that we made yesterday but I opted not to do so. The girls were oblivious to the experience, two giddy teenage girls that were just happy to be out shopping for the day while on vacation. I picked out a few items, but the purpose of our trip was for them to shop and while I was trailing and waiting on them. While waiting, I had time to observe what was happening while we were in the store and it was not a comfortable experience.

This is a nice store. To me it's always been the best quality of this caliber of store…read more Skip Ross it's awful. Kohl's too. I've always preferred the brand quality and service here.

Great service and quality products. Definitely recommend. The staff actually know how to properly…read morefit a woman and they make a not fun task a lot more enjoyable.

Candace and Hope were so wonderfully helpful (they both deserve a raise!!). They were thorough and…read moredetail oriented. Though they didn't have a large selection in my size they still found exactly what I needed. I was also there during the $30/ bra sale and they figured out how to get me the most bang for my buck!! Total was $69 for 3 bras!!! Incredible!!

The sign said by one get another pair half off! The cashier said the couldn't do it ! We asked for…read morethe manager, and she agreed happily to honor the price . Thank you Marisol for your great customer service!

Entered the store to buy jeans for my son. There was a sign stating buy one get one 50% over the…read morejeans I chose. Got up to the cashier and she argued with me that it was not. She went over with me to see the sign and asked her manager. The manager stated they weren't. My son needed the pants, so I had to buy but I was then ridiculed for asking the question. The manager and staff were so disrespectful, I was appalled. What has happened to any customer service?

This review is solely for the cashier that just ridiculed me in front of customers. I live in Texas…read moreand shop at the Marshalls stores there and have no issues. We are visiting Florida from Texas for a month and did not expect it to be chilly here, had to go grab some cold weather gear that us Texans did not pack.. ooopsies! Husband and I stop at Marshall's... Don't get me wrong, I know I'm not at Nordstroms or Saks.. I don't expect assistance finding things not a glass of bubbles while I shop... I came to Marshalls for a reason... good high quality clothes and brands for a fraction of the price. Husband found a few long sleeves and of course didn't want to go over to the beauty area and try on... he just put them up to him and proceeded to the checkout.... only to get back to our rental condo and can't even fit his arm in two of them... one was good to go and he will be wearing that one over and over...about to get into why.. Those two small shirts went right back into the bag with receipt and tags still on... that's how I roll... I want a refund and respect and honor store policies and want to make everything eezy breezy for myself and the store workers. A few days later we are heading to Destin and I grab my Marshall's return bag with all the goodies and receipts.. Husband that refused to try on stayed comfy in his Jeep while I went in and did the dirty work... Get to the register and kindly say hello and start my return process.... That's when my day totally took a turn....I was asked repeatedly why I'm returning and what's wrong with them.... I stayed kind as a true southern girl who was raised right would... Remember I am a visitor to this state and the only other time I have stepped foot in this store was with my husband a few days prior... he paid with his credit card and he checked out... after thoroughly inspecting the clothes, tags and receipt, holding up the line way longer than she had to... she asked me if I wanted the return back on my card and I said yes please... she attempted to verify the last 4 numbers and then it hit me.. husband paid.. but our credit cards are on same account.. I called him immediately, he answered on first ring.. I told him to run in real quick because we paid on his card.. he was headed in... I looked back at the line I was holding up and smiled and said sorry.. the cashier said "OKAY, I'm going to do it this time on your card but this is the last time!" I was shocked at her aggression and what she was saying... "I recognize you! I NEVER forget a face!" Ma'am I live in another state and this is my second time ever in this store and I have never returned anything here and you weren't even the lady my husband checked out with. still polite and respectful on my part... She continued on with how she remembers me and this is the LAST TIME! She recognized me. I took my cap off hoping for her to realize she had the wrong person. But don't forget, my return had the tags, I had the original bag and the clothes had never been worn and I had the receipt and it had only been a few days. I was 100% in favor of a return! She insisted on refunding back to my card and warned me again IN FRONT OF OTHER CUSTOMERS that this is my last time. Husband walks in with his card... Im walking out... the cashier is now talking about me to the next guest... I am so embarrassed at what just happened... my husband notices and asked me what just happened.. customers are walking out looking at me because they heard the ridiculing being done to me... I felt like I broke the law or got in trouble... Embarrassing!!!! I explained what happened to my husband and told him I just wanted to go.. of course he had to go back in and set the record straight... We will never return to this store.

I have never had a negative encounter at Marshalls. In fact, I look forward to going there. I…read morepurchased items for my grandchildren, luggage and clothing there. I recently purchased a carry on bag and find it the best thing I ever did. I also purchased an adorable sweater. Everyone is always very nice to me. I am not sure what transpires when other folks go in there but it sounds like a one off situation for poor Melanie B.

staff have always been friendly and professional when my wife and i come in. they have lots of…read moreitems to choose from.

It is amazing and the staff are soooo nice if you go there I Would get a dress and on the mirror…read morethere are compliments and when you show them they say you look stunning I recommend!!! It is pricey but it is worth it!

Unfortunately the service is very poor. They might as well have self service checkout. I don't…read moreprefer online shopping, Checking out online ,I get better service. Two of the sales associates greeted. The sales associate at the registers were very rude. After the transaction, I said," Thank you" the response was " Yup" What a joke. They need training on customer service. A nice store with very poor service. That's not a good mix. Looking at how much I spent & the service. Very disappointed at myself for spending my money with that attitude. Should've left it on the counter. If I went online to make my purchase what's the chances of having my size available? They need training on how to interact with consumers or quit.

Was impressed they were social distancing and actually providing a safe shopping experience. Staff…read morewas very nice.

Such cute clothes, great variety, and very trendy!!! Unfortunately, my friends and I were very…read moreunimpressed by the customer service tonight. One girl working greeted us once when we walked in, without eye contact, and never said anything again. The other one came out from the back and never said anything. Usually when I go into boutiques I'm used to light conversation and help being offered. Instead we just felt like we were unwanted in the store. Although there were amazing clothes we wanted to buy, we did not want to purchase anything because the customer service was so poor. This place has great potential but the employees need to do better.

What a wonderful shopping experience Lizard Thicket is; everything from the Associates to the…read moremerchandise. There are so many wonderful and reasonably priced pieces. I'm never disappointed when I step in. I hope you enjoy it as much as my friends and I do.