The Sephora employee named Sabrina needs to lower her attitude or maybe get some more sleep. When I…read morewalked into the Sephora store, I was excited to purchase a perfume or two, as a huge family event was up and coming within a few days. But, instead of being treated and asked if I was looking for something in specific, I was greeted with a smudge, harsh stare, hazy, uninteresting look on Sabrina's face. As soon as I saw this, I swiftly turned back to the entrance and exited. Instead, I sped over to the nearest Ulta beauty and was met with real professionals that know how to cater their customers and atleast look somewhat pleasant. Needless to say, I will not be going back nor recommending this Kohls or Sephora to any friends, family, or even strangers, thanks to Sabrina.

Poor customer service! the sales associates were very disrespectful and condescending. As of May…read more2025 they no longer have a grace period for Kohls cash coupons (which is fine but I did not know this information previously). When I tried to redeem the Kohls cash (that expired the previous day) at time of purchase, I was met with hostility. After the associates clarified the new policy, the associate snatched the coupon from my hand and stated per "policy" they HAD to dispose of it. I did not appreciate this response, so I asked for it back but they were adamant about tossing it out. I asked why it mattered whether they or I threw it out and was met with silence and handed back the coupon. This experience was so ridiculous that I had to call customer service and report (which is something I NEVER do). Hopefully this odd behavior isn't a usual occurrence for others.

Super clean very well organized store! I found a super nice thick Carharrt shirt great quality!…read moreThis clothing store has come a long ways. There is tons of inventory to choose from. The owner has given everybody a great store on Monterey Street in Gilroy to shop in, huge improvement for downtown ,stop in and take a look.

Love it there!!! Always great going there and they always help you out for the things you are…read morelooking for for work

I've been meaning to write this review for a long time because honestly, this was one of the best…read moreexperiences I've ever had shopping for clothes anywhere. I went into this location in late October 2025 because I was trying to completely rethink the way I dress. Up until then, I mostly dressed like your average Bay Area person. A lot of graphic tees, sneakers, streetwear, hype brands, athleisure, puff jackets, all that kind of stuff. I wanted to move toward looking more put together and mature, but I honestly didn't really know where to start. I originally planned to stop in for maybe 20 or 30 minutes just to browse around and get ideas. Instead, I ended up spending over an hour there because Carlos, who I believe manages the store, was genuinely incredible. From the beginning, he actually listened to me. Not in a "retail employee trying to make a sale" kind of way either. He asked me questions about what I was trying to change, where I go, how I wanted to dress, what kind of look I was aiming for, and what I wanted to feel confident in. Then he started helping me put outfits together piece by piece. At one point it almost felt like I was getting a personal styling session. He was pulling jackets, shirts, pants, different combinations, explaining how things should fit, why certain pieces worked together, and even teaching me little things I honestly had never thought about before. He also re-measured me and double checked measurements I already had because he wanted to make sure everything fit correctly. He explained how clothes are supposed to sit on your body, how certain cuts should look, and what worked best for me specifically. That part really stood out to me because it felt like he genuinely cared about helping me improve my style instead of just selling me stuff. I also appreciated how patient and kind everyone was the whole time. They kept bringing pieces in for me to try, helping clean up the fitting room, giving opinions on outfits, and making the whole experience feel comfortable and collaborative. I even felt bad leaving clothes around and they kept telling me not to worry about it. Many months later, I still think about a lot of the advice and tips he gave me. I really have changed the way I dress since then. I've moved away from a lot of the graphic tee and athleisure-heavy stuff and toward a cleaner, more classic look. I still remember some of the outfit combinations he put together for me and I still use a lot of those ideas now. The way I put myself together now (much shaped by this experience) genuinely made me feel more confident in myself both just in clothes, as well as how I carry myself overall. That sounds dramatic for a shopping trip, but it's honestly true. Carlos gave me a level of attention, care, and sincerity that people rarely get. The whole experience felt personal in the best way possible, and I'm genuinely really grateful for it.

Customer service here is non existent. The entirety of time at this store I was sales harassed by…read morethe manager. Selection was ok however they didn't have my size and color options were minimum. Would recommend going elsewhere for a better experience and dress clothes option. The harassment sales model killed this store.

I'm a loyal customer at this store, but they accused my relative of stealing a blanket, stating…read morethat they caught it on camera. They chased after us when we exited the store to confront us. Walk of shame when they realized it was OUR babies blanket. Very unprofessional and dumb accusations. I usually purchase at this store and this type of behavior will keep me far from ever entering your store. What a joke, you caught what on camera? nmms

This place is a standup, pristine establishment. I called an hour ahead of time to check…read moreavailability on three different color suits. Because I am borderline big n tall, and several other stores are out of stock on EVERYTHING, it posed very difficult to find a decent, last minute, suit. Alex assisted me over the phone and knew, off the top of his head, what sizes and color suits he had in stock. Wow! Holy shit. I was expecting to be on hold for at least 10 minutes, but not this time.. He pulled three suits from his sales floor and had them hung up behind the register when I arrived an hour later. Alex assisted me and another customer, simultaneously, and I was able try on the dark blue which fit perfectly. The whole transaction took less than 15 minutes; and because of Alex, I'm relieved of the last minute stress this suit-shopping has caused. Thank you Alex. I wish retail stores would employ more hustlers like you.

Wow, this place has changed a lot…read more Didn't feel like an outlet store anymore. Items are priced high and there was no one checking out on a Saturday. I still remember when the checkout line used to look like the HomeGoods checkout line. The service here was really good. Worker greeted us and told us where we can find bargains around the store with a smile. Thank you!

Love this Ralph Lauren outlet store people always friendly lots of different clothing items to…read morechoose from and if you are savvy enough, you can get some really good coupons

Had a great experience! The service was good as well. I went in for a certain selection. Didn't…read morereally find my size, but I did get a good value. I purchased two boots for a really sweet deal. I'll definitely be back.I love Arait

The employees are rude as hell and definitely don't want to be there nor help anyone... From the…read morebeginning when we asked for help, she didn't even say yes sure or anything she looked at me and just started walking. Idk how they do their hiring but they definitely need to step their game up. At least fake it or find another job if you hate retail that much!!! this customer service isn't it. I'd rather shop online.

Went in here to get jeans and the clerk directed me specifically to the kind that happens to not be…read moreon sale. I tried them on and liked them but they were a little too big so she brought a smaller size and shorter length for me to the dressing area and was helpful in that regard but when I went to ring it up to pay they were full price, and happened be the only kind in the store not at outlet price. How convenient. And lame. Whatever, they're nice, but kind of shady they also happened to be full price surrounded by 40% off signs. Defeats the purpose of being in an outlet store. Looks like this is a pattern of practice based on previous reviewers.

Not typical outlet pricing. You have to buy more than one (more than $100 pair of jeans) to get a…read morediscount. Check out Nordstrom Rack for better deals. While I like outlet stores for certain deals, I won't return the this store as I can get better deals elsewhere. Three stars cause the customer service at this location was really good.

I stopped in on a whim in order to check out the selection of work boots they had. This place​ is…read morewell stocked, wall-to-wall, with lots of everyday working folk needs... from boots to beanies to coats and socks, this place really has every inch of your "Work World" covered. Prices seem a bit steep, but hey, you get what you pay for--and the quality of the items in stock seems decently appropriate. For as large as this place is ​, ​however, I highly doubt that they get nearly the amount of foot traffic they need in order to provide the appropriate amount of expected customer service. That is to say that I walked into a very large, completely empty store, and yet still struggled to get some help finding what I needed. After a few moments of milling about the back area where there was an open door, a female associate finally walked out and asked if I had any questions. I replied yes, and told her I needed work boots to fit a specific work uniform. I asked for a certain size and she simply replied, "what we have is on the shelves and that's it." When I asked about the potential of ordering the size/style​ I was looking for and I got a ​​ "No." and that was it. As she disappeared into the abyss of the back stock room. Overall, this place may have what you need but don't expect much by the means of customer service from their staff. I was sincerely disappointed. Bought a pair of boots of my own accord... but ended up not liking them and returning them a few days later. Better luck next time, I suppose!

They're bad at answering questions, phone calls are hit or miss, they don't know a whole lot about…read moretheir products, generally shy employees, the hiring process SUCKS, the hiring manager can't schedule an interview for the life of himself, he never knows "when they're hiring" and even when they're hiring online, or indeed they don't hire at all. For the service, and price there are better places.

Great Marshalls! Yes, it's a chain store and you can find similar brands elsewhere but out of all…read morethe Marshalls I have been to this location is my favorite it's consistently clean and well-stocked. I came in today because I needed some new polo club fragrance to use after my gym sessions. I bought two boxes for less than what I would paid for on Amazon. Once I found out they sold this brand at Marshalls I stopped buying them online. Great customer service, they have something for everyone here. The Gilroy Marshalls has the system down to a science. Thank you and I will keep coming back!

Shopping during holiday hours close to 11pm but not quite. Announcement was made that the store…read morewould close in 10 mins. Lady at the front perhaps a manager? Is speaking very loudly to another member that they want to close the store already and wish they could kick everyone out but can't out in a rude tone. Not acknowledging that other customers are in the store and can hear this as well. I would understand this attitude if I was in the store past 11 but I wasn't. as a corporation the store closes an hour later during holidays? It's valid to have the feeling of wanting to go home but it's completely unnecessary to voice it very loudly while other paying customers are present. Unprofessional in my opinion.

Great place to explore for clothing with little budget and look & feel great!…read moreMy daughter and I enjoy visiting Ross!

The Mexican lady in the front was so rude - announced that the store was closed and closed the…read moreregister in front of all the customers ready to pay. If someone is lazy to do their job as cashier - please fire them. She did not bother to assist the customers even after she rudely announced "the store is closed". Worst Ross ever