I write this with great reluctance because Bella - Novato is a local business but I feel compelled…read moreafter my recent negative experiences there. Last summer I bought a top there from the company Velvet and asked to order another. The salesperson said I would hear back, and I never did. I ended up buying it online for $30 less. Recently I went to the store to buy a belt. The salesperson directed me to the cubbies around the store but wouldn't answer questions about available sizes. All she told me was the brand. Again, I went online to buy the belt at a lower price than I would have paid at the store. I will return to the store to browse for brands but will buy elsewhere until the customer service is comparable to the quality of the merchandise.

Wow. Super rude employee here. I'm not sure how they stay in business. I was just about to buy a…read morenumber of items when the employee announced, "we close at 6:00 today." It was 5:02. I replied, "it's 5:00," to which she replied, "we close at 5:00" as she stood by the door. No asking if I was still looking; no asking if she could help. The only reason I shop at this over priced shop (which has clothes one can get at the Village or even Marshalls!) is to "shop local." No more. I know the employees can't be getting paid much, but that terrible customer service is really bad for business.

Anne Wade waited on me personally, first on the sidewalk, then took me inside to a dressing room…read morewith 2 items to try on. I was the only one inside. I made a purchase, an item I've been searching for on line and in person for years. Better yet, it was on sale for 1/3 the original price. If you are looking for lovely fashions and personal care, you won't find a better place.

What a wonderful store. The owner Anne is a wonderful lady and a great help. If you haven't been in…read morethere please go. Some beautiful things in there.

Shopping Experience at Nordstrom Racks…read more I am not a shopper! I don't enjoy walking from store to store in search of specific things or gifts, especially during the holidays! I want to walk into no more than three or four stores, get everything I need, and be done with it. That said, I enjoy walking through my favorite stores and checking out the goods without any specific purchase in mind. Sometimes, I find something I wasn't planning to buy, but I realize it could help me or make someone close to me very happy. I know this sounds confusing, but I think you get what I mean! Anyway, Nordstrom Racks is one of the stores I enjoy walking through. They are organized and carry well-known brands, which is not as important to me as it is to many others. This specific location is one of those stores that we visit often, and I have found and bought many items here. The staff has been helpful whenever I needed help, and we've never had any issues shopping here. The prices for certain items may be somewhat higher here than some other comparable stores, but if you do not have the time to go from store to store hoping for a better price, then it is worth it. The only drawback is that the racks can get very messy during busy shopping periods like the holiday season. So, it is always best to visit and get what you need before the crowds rush in and mess things up!

One of my favorite malls is The Village at Corte Madera with plenty of parking. I always have…read more to stop by Nordstrom whenever we visit this Mall. If you ever stopped by the Nordstrom shoe department ask for Chris. He is super cool and an amazing person. Chris is our go to sales associate in the shoe department. He is knowledgeable and knows his stuff. He is awesome! Great customer service always. Hours are Monday through Friday 10 am to 8pm and Saturday 10am -7pm and Sunday 11am - 7pm Until next time. Chao!

Meh. Selection is okay, I saw a cute handbag that I would have bought except that the saleswoman…read morekept following me around very closely. I'd walk 15 feet in one direction, and she'd be 5 feet away. This happened three times. WTF? I'd just shopped in Mara across the street and did not get that sort of treatment. She greeted me when I entered, but never did ask me if I needed help. It's stores like this that make me return to online shopping where I can browse without some saleslady giving me the side-eye and an unfriendly vibe. Weird.

Excellent, owner Ginger is very professional & helpful as are her staff. Reasonable prices. Classy…read moreestablishment. Thank you

Amazing Experience!! I came to Beach Bungalow for the first…read moretime to have a spray tan since my husband and I were going to Belize this past April. I was white and my husband was white too!!! I had my husband get his first and when he came out...oh my gosh...he looked so cute and handsome. Who know a tan would make him look so adorable. He never showed his arms as he is always afraid to burn.... Then it was my turn. It was my 65 Birthday and Von suggested that I could wear pasties or get completely naked. I have never been completely naked in front of anyone, except maybe the doctor. I have lost 170 LBS and have never felt comfortable with my body, but I did it. Von made me feel so comfortable and at ease. When I was done....I felt amazing!! I spent my birthday with my children and I felt comfortable and so beautiful. My husband and I went to Belize the next day and Von said we could keep our tan up with some gradual tan lotion. The island we went to did not have any cars and we rode bicycles everywhere. I felt so confident wearing a bathing suit with a wrap and riding my beach cruiser everywhere, since I had tanned legs. I just got back and 14 days later since my tan...I still feel the results. I have not felt so free and easy about showing my bare naked legs for over 30 years, since I spent my days at the beach everyday in Southern California. This is the best $$ I have ever spent....Lasting results and I can't wait to go back to Von and have her do her magic again!! Thank you Von....best experience! I went across the street to the bakery after my tanning session and I have to tell you that I was so elated about the experience I told everyone in line that I got in my Birthday Suit and got an all over tan across the street for my 65th Birthday. I was a bit goofy with joy!!

Went for my first spray tan ever. She did a very even, good job. However, I specifically told her I…read morewanted to be as dark as possible. While this tan looks very natural and is streak free, there is hardly any color at all. I am extremely dissapointed. I followed all the correct steps and as a girl who is naturally very pale, I had high hopes. I had to fake tan over it because of how light it was. Biggest waste of money.

LOFT Novato has an incredible selection -- both new arrivals and current season sale items, plus a…read moregreat petites section (which can be hard to find in person!). The store is bright, clean, and thoughtfully laid out, which made browsing actually enjoyable. The sales team was super attentive without being pushy, and the manager was so kind and patient, even while training new employees. It's rare to see that kind of calm leadership on the floor these days. I originally came just to return something... but walked out with three new pieces and even ordered something online that wasn't in stock -- and the team made that process totally seamless. This was honestly such a delightful experience. It reminded me of how fun shopping in person used to be. Loved being able to see items in real life and try them on.

I'm baffled by the negative reviews. I recently went in there as a last stop for the day,…read morefruatrated because I couldn't find a good interview outfit anywhere. I was about to give up when I went into this store. The clothing there is not generally my style and I was struggling trying to find something. Kat enthusiastically offered suggestions. She picked out a jumpsuit I would never have thought of trying on. It was super flattering and I wore it to my interview feeling confident. There was another nice woman named Terri at the register who made a necklace suggestion. I bought that, too. Overall very positive experience.

This is the first time I've been inside this cute boutique. Last time I came by the shop was…read moreclosed, so I was sad because I really wanted to go inside. I think that was maybe the fall or late in the summer. This particular day I was able to enter I was surprised to find out the shop goes all the way back and was bigger than most of the other stores. I've been to in downtown Petaluma. the only thing I didn't like was the lack of color which I'm sure is a trend for fall or the winter season. Lol everything was all beige, white and a weird tan color, which is too close to my own skin color and honestly washes me out. I was surprised to see the only thing that did have color were all on the sales rack and in larger sizes or very petite/small sizes and each $20 apiece. Lol. I really like the environment, and every employee greeted me as I walked in, so I felt welcomed, but I didn't really see anything I would wear without altering or dying a different color. I guess I will have to go back in the spring when they get some new colors. But I did like the whole set up of the store very easy to walk through and I really like their display table with the jewelry And individual stones you could buy.

Great staff! Always a pleasure to stop in and pick up a new…read morepiece for fun ~ the black & gold shoulder strap purse helped this look pop

We love to visit this store in Novato CA. The owner, Roya, treats us like family and if she isn't…read moretoo busy at the time we're there, we have a chance for great conversation. We are snowbirds in CA, living in Alameda 3 months each winter. When we take day trips, we would never miss a chance to visit Novato and Roya. Her employee, Paris, is also wonderful. I don't usually think that going into a store is a treat, but this store is absolutely that. Thank you, Roya. Jeanne and Bill

I purchased a jacket. the box was destroyed while it was delivered. The jacket was shedding really…read morebad. I emailed them texted them so many times. Finally received return label. I had to pay for a new box and tape. I also so emailed them texted after seeing that they received it back. They ignored me for weeks. I then received a email asking size again. Month later I received a email saying that it would be after the holidays to get my jacket that i purchase in early Oct. BAD BUSINESS!!!!