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    Old Navy Outlet

    1.3 (7 reviews)
    Open 9:00 am - 9:00 pm
    Updated over 3 months ago

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    Worst Cashier!
    Phuong N.

    Dear Cashier # 2619026... Being on your phone while your customer is trying to get check out and chewing your gum and popping it is very rude not even acknowledging them and saying thank you when they were done with their transaction is called bad service!

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    7 months ago

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    6 months ago

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    4 years ago

    Helpful 7
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    Love this 6
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    2 years ago

    Helpful 0
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    7 years ago

    Helpful 3
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    7 years ago

    Helpful 4
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    6 years ago

    Helpful 1
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    TJ Maxx

    TJ Maxx

    3.3(36 reviews)
    0.0 mi
    $$

    There were points in my life when my mother would take the 4 of us kiddos and take us to the mall…read morerandomly for new clothes. Random mall runs for new clothes always meant a vacation! If it was one set... we were going to an amusement park from 7 to 11. If it was more that 1, we were going to the different peaks around Disneyland, going out of the country ( the 4 of us are still world travelers), we were going to spend time with my family and have fun with my cousins a whole week and my health conscious Mom would pretend to not see the junk we ate, or my Dad read up on a State with a lot of history, museums, and wonderful restaurants ( my fellow foodie!) and decided to take us to that state. Now TJ Maxx was the last stop on the route. That was for accessories and moreover it was for my Mom to pick up cute pieces for my Dad and herself. She spent most of her budget on us and she was such a fashionista on getting her and my Dad great outfits on sale. TJ Maxxx has a whole lot know!!! Im using them to redecorate my house. Not just them but the have a LOT of cool things!! Plus it smells so good in the store. Will be back. Today.

    I came in for a simple return, and the experience was utterly humiliating and unacceptable, handled…read morepoorly by the Assistant Manager Megan A. I had purchased 2 items and paid a portion by store credit, and the rest by credit card (roughly 15% of the total by store credit and 85% by credit card). My return was about half the cost of what I paid, which was fully covered by the credit card portion. Since the item I wanted to return was fully covered by the amount I paid on my credit card, the entire refund should have gone back to my card, per standard policy and logic. However, the Assistant Manager Megan A refused to process the refund correctly, insisting on wanting to issue a new store credit for what I had originally used while only putting the remainder on my card. Her reasoning was because it was store policy. She then refused to process my refund entirely after our argument. I then went to the TJ Maxx on Memorial Dr and had completely no issues with the return, with the full amount of the item entirely on my credit card. I didn't even have to ask to do this as it was automatic. Worse than Megan A.'s obviously incorrect 'policy' was the treatment. Her tone and demeanor made me feel publicly scrutinized and humiliated while standing at the busy cashier, as if I was trying to cheat the system. I was left feeling deeply embarrassed and frustrated in front of other shoppers. This is a failure on two counts: 1. Policy Failure: The manager lacked basic understanding of how split-tender returns work when the return value is less than the credit card portion. 2. Service Failure: Treating a long-time customer with such unprofessionalism and public derision is inexcusable.

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    Burlington

    Burlington

    1.3(8 reviews)
    0.2 mi

    I was in the Westheimer and Eldridge store about 1:30 Central time (Sun, 9/13/26)…read more At the beginning, there were only 2 ladies checking people in the front. They didn't seem to be going any slower than any other cashier in past. However, it made the time of waiting pretty aggravating. Stood in line to check out for quite a while, at least 30 minutes. After a while a female, in the very long line, started to scream. expletives, telling the cashiers to hurry the F** up! I can understand the frustration of the woman yelling, although it was not appropriate. Security did not intervene. After this yelling, I looked up. I'm not sure when they showed up. But there were 3 additional ladies finally now, I don't know if that's what prompted them. There have been times in the past where I hesitated to go into Burlington, knowing that there are typically long lines. I will think twice about going into that or other Burlington locations in the future. Thank you.

    It seems like the common concern here is the checkout lines... and honestly, Burlington, this is…read moreRIDICULOUS. You have about eight registers and only ONE person working them, meanwhile there are 30 people in line (no exaggeration) waiting for this poor cashier to speed through everyone's purchases. And let's talk about the store itself, it's just... messy. Things are thrown on the floor, tossed on shelves, and literally scattered everywhere. I don't think I've ever seen a clean section in this store. On top of that, it's almost impossible to find an employee when you actually need help. I came in to buy a pillow set and ended up standing in line for 20 minutes. No lie. This location seriously needs more staff on the registers and on the floor. The shopping experience shouldn't feel this chaotic.

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    Burlington
    Burlington

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    Old Navy Outlet - menscloth - Updated September 2026

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