On March 8, 2026, I visited Cavender's looking for a last-minute dinner outfit. I understand that Houston Livestock Show and Rodeo brings a lot of extra traffic to stores during this time, but that doesn't mean customer service should suffer. Unfortunately, my experience was not the best. The store was very messy, with clothes on the floor and items misplaced throughout the racks, which made it difficult to find what I was looking for. After about 15-20 minutes of searching, I finally found a cute denim outfit and went to an employee named Melanie to see if they had my size. As Melanie began helping me, the store phone started ringing. At that moment, a manager named Emily walked up to Melanie and told her to answer the phone, even though she was in the middle of assisting me. After Melanie picked it up, Emily then began reprimanding her for answering the call. The interaction was uncomfortable to witness, especially since it happened right in front of customers. Once the situation passed, Melanie continued helping me and mentioned that there was one more outfit in my size somewhere in the store. When I asked where it might be located, she wasn't sure due to how mixed up the racks were and returned to her other tasks. I made another lap around the store trying to find it but eventually gave up. Overall, the disorganization and uncomfortable interaction between staff made the experience frustrating. Unfortunately, I won't be returning. This was definitely a reminder of why I usually stick with Boot Barn instead. read more

Poor service I was going to purchase a boot that said it cost $100, the tag was connected to the boot. When I tried to pay they told me the boot costs $175, I went back back to get the boot to show them the price and while I was getting it all the employees kept talking about how I'm crazy thinking I'm going to find a boot that costs $100, it was 3 plus size women. I came with the boot and they said someone probably put a wrong tag on the boot, they were talking with an attitude the whole time I was there. Customer service was terrible, I do not recommend to this place at all. read more

I was in there last week to buy a pair of jeans. This guy was waiting on me. There was not that many people in the store. He handed me the jeans in the dressing room turn around and take off the other end of the store. I never saw him again. That is not Service. read more

The customer service is horrible! I went up to an employee for help and she seemed uninterested and look annoyed!!! I came on a Wednesday around 8:35pm on march 18th. Not a good guest interaction I prefer taking my business elsewhere! read more

I ant want to be rude nor had the heart to tell the older gentlemen that I've never seen such a bad hat shaping lol I've gone to botas Rojero, Alan's lids, etc. and I got me an American straw hat from this location and I mean just the worst hat shape I've ever seen in my life. Please if you get a hat and need it shaped don't get it done here. If he runs out of steam he'll just bend it and not make it straight or even, save yalls money for someplace else. read more

Customer service was horrible. They did not have bags to put my products in that I purchased and when I asked for a bag, the representative just brushed me off. I'm a store manager and work with customers all day and if any of my employees treated me such, they definitely would be reprimanded. This is my first time in this type of establishment and I will never return read more

What can I say? I'm IN LOVE with my new boots and Stetson hat! I went there last minute on the RODEOHOUSTON last week and there wasn't that big of selection as they usually have but I still managed to find my dream boots! The employees there helps me a lot to find what I'm looking for and in the correct size. For the hat u wanted a specific shape that ran out of stock in my size and color so the guy there help me adjust the shape and the size to be perfect for me! A very good experience. Not the cheapest but it's quality and you will found a lot of discount items. Will recommend to anyone how's in the market! read more

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I normally don't go to Cavender's for clothes or boots. I live in Texas but I don't wear western clothes or boots. I know you are probably shocked by this. W H A T kind of Texan are yo The only reason I went was to look for some boots for my daughter who needed some for a work function. They only had 4 pairs in her size. They did have a large selection for the other sizes just not in an 11 in women's. But that is very normal. (It's ruff being tall and skinny --that's something I would not know anything about!) They had a ton of clothes that were not "western wear," cute dresses, tank tops, colored jeans and more. If I ever need anything regarding boots etc. I will check here first. read more

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I love this store every time all the sales associates are very helpful but this last time I went I I was doing an exchange. We had to wait on the manager for 15 mins When she got to us she didn't say a word to us but started scanning everything. We were like um are we done ? It was so awkward She acted like we didn't exist then when it was time for our change it took her a minute till she gave it to us because she was talking to someone else. I don't know but I feel like as a manager she could of at least acknowledged us read more

I came to buy boots for the cook off and rodeo the employees were nice and helpful. Bryan the GM was great and Estefany helped us pick out our shoes. read more

Five star customer service from Uber friendly and professional sales associates. Completely above and beyond any expectations one might have, truly a champion of their trade. Cavender's carries some of the most beautiful and rare boots I have ever seen and they have 15% off. We typically visit once a year for my husbands work boots right around rodeo season they offer amazing deals and they stand by their quality because not only do they carry top brands many of the higher end boots are hand made and even the Cavender's brand are known to withstand the true test of time. My husband can vouch for them, he's had pairs last him for years and all he does is re-sole them. They really are the best spot in Houston read more

Cavender's Boot City - Shoe Stores Near Me - Houston, Texas

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My 30 something years in Houston, I've never been to the I10 location of Cavender's. This location is larger than the one on 290, has more clothing and accessory options for the ladies, and boots, too. Do your best to get your Rodeo shopping well before the season begins. You'll avoid the crowds and you might actually find something in your size. read more

Wow y'all! The customer service we got here today was off the chart great! We were asked about 10 times (not exaggerating) while shopping if we needed any help. Their prices were wide ranging but they had a great sale rack and items in everyone's price range. The store is super neat and well organized and they have tons of stuff! I didn't know what to expect but I was pleasantly surprised at how much I liked this place. I'll be back. read more

One of my favorite stores. They always have a wide selection and an amazing staff that's always willing to help. I was actually in here about a month ago and Alicia worked on a hat for me for quite some time to get it just perfect. she went above and beyond my expectations. It was greatly appreciated and the hat looks perfect to this day. That is truly great customer service. Keep up the good work guys you've got a customer for life! read more

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Went in to get some new clothes for the rodeo and always loved shopping here. Came in and started looking around found a couple of shirts and decided I wanted a new hat. Went to look at the hats and had a hard time finding my size. I went to ask the older lady running the hat section for help. Unfortunately, she seemed so uninterested in wanting to help me find my size. It's not like I was looking at cheap hats either the hat I was wanting in my size was about $350.00. She seemed so disinterested in helping me and pawned me off to another employee who was a younger kid and she told him yeah this guy is looking for this hat, this color and this size go help him. The kid rolled his eyes and walked away and didn't even look at the hats to see he came back not even 10 Seconds later saying nope we don't have anything like that. Then I overheard him say to the older lady whelp I'm gone I've been here long enough today. I mean seriously! If it's your time to clock out then just find someone else to help the customers or stay a little over if it's not going to hurt anything. The customer service was just horrendous. We finally decided to just pay for my shirts and leave. We make it to the register and the girl asks did anyone help you today and we stated nope and another gentleman overheard us state this and he asked, "no one asked you if you needed help"? We stated nope we had to ask for help with the hats but they didn't help at all they just acted as if they would have rather been anywhere else. The gentleman just looked at us weird after that with no I'm sorry that happened or anything. To top everything off one of the shirts that we were purchasing didn't have a tag and the cashier states where did you get the shirt it doesn't have a tag? We told her and she just stood there and looked at us. She was waiting for us to go get another shirt with a tag on it. I mean WOW that's great customer service. So we had to go and get another shirt so she could ring it up and need mind the shirt was literally right by the register. After she rang the shirt up and we paid we were asked to put the shirt back up on the way out. Really!? We are not employees and she could have literally just put the shirt back up but no she was too busy playing around on her phone and laughing and cutting up with her other coworkers. I'm highly disappointed how we were treated today. I have never had this bad of an experience at Cavenders before but I can assure you I will not go back to this location for the simple fact of the customer service that we did not receive. I do not recommend this location for the poor service. Hopefully their other locations are better. read more

This is directed towards one of their general managers. I received 2 shirts as gifts for my son and they didn't fit him. I went in hoping for a store credit since they were brand new with tags. I approached the manager kindly asking to see what could be done since they were gifts and didn't fit and the short, Caucasian lady with glasses goes "nope! You have to have a receipt see if your friend can get you a receipt, sorry about that!" Super sarcastic. I was confused since I've done this before with no problem. I left the store confused. Well I go to Cavender's on 99 and Kuykendahl (DIFFERENT LOCATION) and the sweet manager immediately gave me a gift card and just asked if anything was wrong with the shirts. This tells me that the manager at THIS LOCATION was rude, lazy, inconsiderate. I will no longer be shopping at this location. This isn't the first time the manager is rude either. My mom has returned items from there with receipts and she's very blunt, impatient, has no sense of customer service. read more

I've always received good customer service from Cavender's on I10 by Dairy Ashford. For over 20 years I've been getting my Rodeo wear. But today I got top notch service from Kyle, a manager there. As usual, this year's Rodeo found me lacking in western wear. I visited Cavender's and they found an increased variety of western wear. My husband found some great deals on jeans which is almost unheard of at Rodeo time. We had to order one of the sale items and as it always seems to happen, we lost our receipt. One and a half months later, Kyle diligently spent time trying to find our receipt. He was successful and I'm thoroughly impressed with his helpfulness and understanding. All worked out well. read more

My boyfriend and I came in to buy a hat, etc. I stood right next to 2 employees and they never acknowledged me.Nor did they ask if we needed ssistance.​ After this I encountered another 4 employees, which were all white, but they never acknowledged us. Therefore we put our items back and left. If you have an issue with African Americans, you should not be in business. read more

Being my first time in this store. I was amazed by all the products for cowboys and cowgirls that are available. Went looking for a pair of boots for my brother and sales guy was very helpful and knowledgeable about products. It was a positive experience and got to experience Texan fashion. read more

Cavender's Boot City - Belt buckles galore - Shoe Stores Near Me - Houston, Texas

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Ladies and Gentlemen... this is the place to go for your western boot needs. I am picky when it comes to footwear, God only gave me one set and I plan on taking care of them. I purchased a pair 2 days ago, something was amiss when wearing them, I bring them back 2 days later and I had 2 members helping me for nearly a half hour making sure that every aspect of the boot was properly fit for my fouled up feet. Thank you very much to the manager and staff that helped me out, you have earned a lifetime customer in this transplant Texan. read more

We went to Cavender's- where its cool to be a cowboy! Talk about a no-judgement zone. I needed to grab new kicks from my kids wish list, as a surprise. They had to be a certain color for schoolwear, and a certain size n style to match his grooviness. Sure enough, folks were steady ready to help! (They even told me to buy them 1 size up and double sock so it'll wear in just right)- good advice like Granny's! Pro: ave $50 kids, lots to choose from, exchange policy, beautifully crafted designs, convenient locations Con: cluttered, bulk (not custom) read more

Cavender's Boot City - Youth boy blk n brn sq toe leather boot - Shoe Stores Near Me - Houston, Texas

I visited visited this store to buy some boots for for the rodeo and to finally have a nice genuine pair of cowboy boots. No one ever came over to assist us finding our requested boots. Nice selection of boots. High prices. Crappy customer service. read more

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Crazy bad joojoo in this store. I came in totally excited and ready to buy a cowboy hat for my MIL. But there is such bad joojoo in this store. We left saying, "let's never go in there again." read more

I'll not shop here again: - The staff is very unhelpful...that is unless you are dressed up in your Cowboy costume...otherwise, they treat you with disdain. I wish I could "qualify" that statement, but for years it has been the same reception by the staff...who are obviously trained by management. Two examples: - Called ahead about getting my boots stretched, found out this was offered free by Canvenders. I went to store, let them know I was there to get my boots stretched and was bounced between three different sales people, who finally said the "free" stretching was "backed up" and could not be done for a week. I'd just called and knew there was availability...however, "an order" just came in and my boots could not be stretched....yeah right. - Brought in a pair of wranglers that I had bought at the store and wanted to purchase two more, two sales people were "new" and could not find the pants (we looked together)...even thought they asked other sales people. I asked the cashier as I was checking out with other purchases if they had these pants in stock ( I supplied the tag info)... The caring customer service response..."what we have if on the floor...and we won't do any special orders until after Rodeo" Seriously...wow. I've been putting up with this attitude from this store and their management for years...no more. I got online and bought two pair of the Silver Edition Below the Waist 933 wranglers in five minutes. Never going back to this tainted store again. I don't have a cowboy costume...so I imagine the "service" will remain the same. Call me if you'd like details...but I suspect I'll hear nothing from the management. read more

Our sales person/helper wasn't too friendly. But bet your @ss he appeared at the check out when we were leaving to make sure I put his name on record for helping us! Wanted my boots stretched, he took my deets and said they'd call when it was ready, a few days. I'd expected them to be done faster, so I just decided to buy new boots (I needed them that day). Not much help, he ran off twice cause "they called me". No personality or interaction. I ended up going home with a pair of boots I now have to return cause I wasn't 100% happy with them. Totally unlike any cavenders experience I've had before! read more

Anything western you need, you will find here or it doesn't exist. Things aren't cheap but the quality is good so it will last awhile. We were greeted right away and told if we need anything just let them know. Finally found a pair of boots that fit perfectly and didn't hurt my feet. The sales lady was very nice while I was there checking in several times but not being pushy. read more

I came here to spend some money on quality boots. I got myself an awesome pair of Lucchese alligator back boots. I also got an awesome cowboy hat with a case. I want to give this place 4 stars but one of the workers was sort of rude. Make sure you check online if you can find your boots cheaper before committing to purchasing in person (unless you need the boots right away). read more

Great selection here! They have a huge woman's boot selection as well as an entire nook filled with jeans! All the rhinestone rodeo jeans you'll ever need are here and there are plenty of sizes available. The Old Gringo and Corral boots are set up so that someone has to bring your your size. A bit of a hassle but the staff is friendly so it wasn't bad at all. I was able to find a new pair of brown boots and be on my way in less than 20 minutes. read more

Yippee kai yay! I have finally succumbed and bought myself a pair of cowboy boots. I went to the Rodeo last year looking out of place so with the pressure of fitting in at the Houston Rodeo and Livestock show and work's Rodeo day, cowboy boots were a must. Unfortunately, I went after work during their busiest time of the year. I had a hard time finding anyone to help me. The line was tremendously long-- wrapping around the huge store long. I was pleasantly happy with the selection and organization. I'm sure that under the circumstances, I had a decent shopping experience. If I ever decide to get some Western gear, I'll swing by Cavender's. read more

This place is so busy during Rodeo season, but I got excellent customer service from the boot fitting department and a pair of nice western kicks to go. They were so many cowboys and cowgals that I had to choose my own cowboy hat without any assistance. Other than that, huge selection of western wear and good examples from the staff on how to dress properly for a rodeo. read more

A very nice woman helped me find pants which I've had such a hard time with. I believe her name was Leslie (may have spelled it wrong) but she was incredibly helpful. I will definitely ask for her if she's working the next time I go. She made our trip fast and successful. read more

AMAZING. =) I just had FUN shopping in here. I was completely lost, having it be my first time being in the store. A gentleman approached me and asked if he could help. Of course, I had no idea even where to begin with the wide selection - but we were able to find me boots, a hat and clothes. They were all super friendly and professional. When you go in, ask for CHARLIE. =) He's great with first time boot buyers. read more

Came in to look at boots; was in the store for approximately 15minutes trying boots on while multiple associates walked by without offering any help whatsoever. At least now I know what size to order from the internet. read more

Went to Cavender's on Katy freeway to buy some boots, tried to return the boots because I didn't like how they went with my pants after trying them on at home, went to return them and had to deal with the assistant manager Kyle, he was rude, not only to me but to the workers, snapping his fingers at them, he seemed annoyed because I was returning boots and rolling his eyes at me, I will never buy anything from Cavender's again read more

You know it's rodeo time when people are stampeding into this place for all things cowboy related. I went here, like everyone else, on Go Texans Day eve. It was the first time I have ever stepped into a western store and I was kind of overwhelmed by everything and started reliving memories of when I had to learn how to square dance in elementary school. Anyways, I was trying to look for clothes that was more Deadwood and less Howdy Doody. I was disappointed that most of the shirts were more flashy than what I was going for. The salespeople were able to help me pick out a nice pair of boots. I also got a Stetson cowboy hat for two reasons 1. Ken wears one for his Alt Costume in Super Street Fighter 4 and 2. Doctor Who says that Stetsons are cool. I wasn't helped as well with getting the hat and had to go back the next day to exchange it for a smaller hat size. I got some red western cowboy shirt that looked more for partying rather than looking intimidating and a belt with several stars in a circle covering it. As I waited in line I also picked up a sweet looking western trenchcoat that was kinda like the one the Vash the Stampede wore in Trigun except in brown rather than red. Since the line was so long, the salesperson took my stuff to the front so I wouldn't have to carry my stuff in the really long line that snaked all the way to the entrance. At some point, the 5 hour energy people came by and gave us energy shots to keep us awake. Check out went okay considering the massive line. I ended up wearing what I bought for Go Texan Day despite being the only one at work with Texas Spirit. I also had lunch out to hopefully see others in the same excitment as me and was disappointed that so few were dressed in cowboy gear and people were looking at me funny. But at least I was able to make a couple cute girls smile as I walked by them and that was pretty cool. read more

Boot Scoot Boogie! This is my go to place for Rodeo wear, and pretty much anytime I need to buy my dad a present. I also like their online ordering system, easy peasy. Recently, my Yankee s/o needed a new pair of boots. We popped over to Cavender's for a look, and was immediately greeted by a nice woman who explained options, fit, look, prices, wear/tear, and difference in each we liked. We narrowed it down to a couple, but he ended up with a sweet dark wine colored Lucchese, handmade since 1883. It was love at first sight. I myself bought a pair of dark brown ones during rodeo season last year, which I will probably have for the rest of my life. They have a really good selection of both kids, mens and womens boots, jeans, and cute dresses. Personally the blingy Miss Me Jeans and blingy belts aren't my style, but people seem to really REALLY be scooping them up. They also have cute jewelry and lots and lots of cowboy hats. Walk in like a yuppie, and out like a cowboy! read more

If you like being harassed by salesmen, then this place is for you. They're like vultures. Some people might enjoy someone helping them shop. We don't, and that should be respected instead of being followed by a shadow. Not to mention when we found what we needed we were followed to the register so he could write a ticket for a sale even though we had asked to be left alone. I might have even given him the sale if he wasn't so snappy and rude about it. We ended up at the Cavender's on 290 and had a MUCH better experience. This location is one big frustration and I will never return read more

I've been a fan of Cavender's for a while but just recently visited this particular store. I was pleasantly surprised with how pleasant the salespeople were and that they did not seem as pushy as some of the Cavender's I've been to before. The store was clean and well-kept. The boots were easy to browse through and I managed to find a couple of shirts and belts too. Now I'm stocked up for the HLSR! read more

GREAT CUSTOMER SERVICE! My brother and i just got back from a trip to TX. We brought his daughter to the rodeo to see the Jonas Brothers. Although we were raised in TX he is now in NY and I am from CA - so finding western clothing was a fun time. We went Sat night and the staff was beyond helpful. I bought a pair of wranglers, a pair of boots and my brother bought some jeans, a belt buckle and a belt. The next morning we went back there to get the rest of the outfit. Upon walking in the store - the guy came up to me and said - "where's your brother with my belt?" He had remember that my brother bought this really nice belt that he wanted for himself. Then he asked what we were looking for. I told him I needed a shirt and he said "with the boots you bought last night you should go with this color". That's great service. He remembered my previous purchase and tried to match it. He then got us some hats and molded them - and we were off to the rodeo! Everyone there was great - it wasn't just one person - but the entire staff on both trips. Thanks for helping us have a great time! read more

My family went to the store on 2/22/13. I went to get clothes and western wear for the rodeo and school events. The associate"Dennis" swooped on us while we were first entered the store and said," Let me know if you need anything" .We didn't see Dennis again until right before we checked out. I did ask him one question about a shirt discount before we bought it. I specifically asked him about a "Larry Mahan" shirt that was advertised as "1/2 off when you buy two". Dennis said "Yes". When I checked out the cashier said it was not a sale item even after I told him that Dennis just told us it was on sale. So the cashier calls over the older manager lady "Barbara Coe" who said, "No, that's not a sale item." and just kept walking without even stopping to acknowledge us even though we were standing right there with two kids purchasing well over $300 dollars worth of merchandise. Mrs. Coe didn't even bother to call over the Dennis to verify what he just told us. We didn't end up buying the shirts after that. I am standing there with two cranky kids and I am furious. Really? Moral of the story, check everything before you buy anything here even supposedly marked "sale" items, beware of aggressive sales people who work on commission and do not help you all plus give misleading information, and rude managerial staff. Finally, I did reach out to the manager ( Mr. Matthew Crowe) in writing to express my frustration and guess what? Mr. Crowe offered us a discount for the purchase of the two shirts. Mr. Crowe didn't even bother to read my complaint and offered us something that didn't even apply to our visit. read more