Just witnessed you guys get robbed and the dunderhead at the door who clearly should have heard the alarm go off, didn't even notice! What TF is wrong with your staff? Are you in the business of making money or is it a free for all? I immediately put what I was going to purchase back on the shelf, grabbed my wife and left. Why pay you when you let criminals walk out of the door? I'll take my money elsewhere! read more

I came to the store last week on Tuesday in a rush to get a gift for my friend and one of the employees (Cristina) in the back where the baby section is. She helped me find the closest thing I was looking for. The person I was shopping for was really picky about the type of fabric and she helped me find the best option. I recommend shopping when Cristina is working 10/10 definitely recommend (: read more

Horrible customer service. There is no reason why when you have plenty of employees and I am one of three people in line why I have to wait 20 minutes to pay while you let other people purchase merch first. I just through what my wife wanted and walked out. Waste of time! Don't shop here! Thumbs DOWN !!! read more

Old Navy - Crappy old navy - Men's Clothing Near Me - Tacoma, Washington

I love Old Navy for it's value deals and simple pieces. This particular location is in the mall so it can be both convenient and not so depending on your shopping agenda. A pretty large store inside the mall but also near enough that you can enter close by if it's just Old Navy that you need. They carry a good supply of clothing and sizes as well. read more

I love Old Navy in general. I will drive just to the mall to visit Old Navy (although if one is ever put in Gig Harbor, sorry Tacoma Mall). At Old Nay, their sweetheart jeans fit me wonderfully, but like other people have mentioned, always try them on. Even if they are the same pair you have at home. I've once grabbed the same pair, size, color, etc only to get home and have them be too small. The clothes are generally hit or miss on fit, but I always find lots of options to try on. They also typically offer a lot of colors in the items they have. There is more of a casual vibe, but this encompasses everything from jeans to dresses. They have a nice selection of accessories to try out as well. I'm really impressed with the expanded jewelry section. The employees have always been friendly and there are lots of rooms to try on clothes with no item limit (at least not that I've ever had enforced). read more

All registers open and these workers are so fucking slow. Not even all that busy. Hire some new people!.

Worst customer service I've ever experienced! I visited this store to buy some clothes for work, selected my purchases and made my way to the registers. There were two registers that appeared to be open, so i walked over to the nearest one and placed my items on the counter. The employee that was standing behind the register (a young blonde girl) turned around and walked out. Confused, and somewhat angry, I picked up my items and went over to the second register. The employee behind this register (a young girl with dark skin and hair) was laughing with the blond employee and goes, "oh sorry, she's off the clock." Wondering why she was even standing there in the first place, I set my purchase on the counter. I'm standing there waiting, and the dark-haired employee is making no attempt to ring up my purchases. I also noticed that her cell phone was just lying on her counter. The blonde employee then goes behind the second register, with the dark-haired employee, and sits on the counter. The dark-haird employee then starts to remove a security tag from the her pants. By this point, what I assume to be a manager, and another employee walk over to see what was going on. The two girls just laugh and the dark-haird one says "oh, hahaha, I'm just tying her shoe. Nothing to see here." I'm standing there confused, still waiting to buy my items so I can leave. The blonde employee then hops down and makes her way to my side of the register. She then places herself between me and the counter with a short, 'excuse me,' pushing me out of the way in the process, and starts to make a purchase. The dark-haird employee just laughs and goes "okay, what's your employee number." All this while two other employees are watching, they did and said nothing. Baffled at this point, I left the store, my purchases still on the counter. As I passed by the store on my way out of the mall, I noticed the dark-haird employee, still at her register, on her cell phone. I am absolutely disgusted with the service I received. I was treated with absolutely no respect and I was only trying to make a purchase. I'm a Customer Service Manager for a living, and the customer service in this store is absolutely unacceptable and inappropriate. I will never shop at this location again. read more

On a shopping trip about 2 months ago I found a pair of pants on the clearance rack. The tag did not have a sale sticker so I inquired. I was told that they in fact were not on sale. I declined to purchase them then. I assumed that perhaps a customer had put them back in the wrong spot. I then saw the clerk return them back to the same exact spot I had found them ~ on the clearance rack. I then had another clerk check, he too said that they were not on sale. I told him what I had witnessed and then asked where the rest of the pants like this pair were located in the store only to find out that this was the only pair like this that they had in store and clerk said that that was probably the reason they were placed in the clearance section. I then asked for and spoke to the manager. He too said that the pants were NOT on sale. I told him that I had witnessed them being put back by clerk in the exact spot on the sale rack in the clearance section and in my opinion this is misleading! At this point it would seem to me that this manager could have made an executive decision to discount this pair of pants as it was the only one left of its kind and they kept putting on the sale rack. A sale is better than no sale you would think? But no, he said he would correct the problem. Hmmm by placing them elsewhere. I would bet you that that did NOT happen. Whatever happened to customer service. Thumbs down on this Old Navy manager and staff. read more