Company wasn't available to help me in changing the engraving on a Navy officer sword, but they…read moreresponded quickly and explained in detail why. It's clear that they know what they are doing and that customer service matters to them.

I wanted to get a small brass plate engraved for a front door project. The plate needed to stand…read moreup to the elements. Most of the places online use materials and finish processes that would degrade over time. Then I found All Things Engraved and called them to discuss what I wanted. The owner, Dan Hodge, was great to work with. He gave great advice and corresponded with me by email to make sure the order was exactly what I wanted. It was great to talk to a real person rather than just ordering off a website and perhaps not getting what you want. I just received the engraved plate in the mail and it looks great. I live in CT and Dan's shop is in TN but I would not hesitate to order from him again.

Working with Andrew at Tweeds Custom Suits was one of the best decisions I made while preparing for…read moremy wedding. This was my first-ever custom suit, and Andrew made the entire experience feel effortless, exciting, and genuinely special. His attention to detail is unreal -- from fabric selection to fit adjustments, he guided me with expertise and patience. The final suit fits like it was sculpted just for me, and I've never felt more confident wearing anything. If you're looking for craftsmanship, professionalism, and someone who truly cares about getting it right, Andrew is the person you want in your corner.

I came in looking to match some wool tapestry yarn for a stash-buster canvas I've been working on…read morefor years. It's English and the threads are thick, made for heavy use such as a pillow. The women at the shop could NOT have been ruder to me. "Oh, we don't have anything like this! It is so thick. So coarse!" I explained that I needed just a few bits to fill in where I'd run out of three colors and they finally directed me to the "only thing we have that MIGHT be close." I bought some expensive wool from the other shop clerk as the two snooty women from my first encounter stood aside and watched. I won't be back and they don't care.

I've never seen a thread/yarn collection like this store's. Beautiful! I had hoped for a section…read morededicated to embroidery, but they are dedicated to needlepoint (hence only 4 stars.) If you are a needlepointer, you'll love this shop.

Awesome service, great selection by local artists, fun souvenirs and wonderful people.read more

Times Past and Present is a hidden jewel! They have everything you need in one place. A birthday,…read moreanniversary, or wedding present, or any other knick knack needed. They have Trapp, Tyler, and Candleberry Candles, cooking supplies, and world famous dips and salsas. If your need of jeans, dresses, shirts, or jewelry for any occasion they have amazing brands such as MIss Me, Free People, Ua, and Cecico all at amazing prices. If you haven't been here yet your missing out! This store is amazing...

Chris was my salesman and he was great. He is very personable, answers all your questions and not…read morepushy. The only reason for the 4 instead of 5 stars is the extreme turnover time between ordering and getting home. The installation was excellent and above my expectations. Thank you Chris

Lots of jewelry, clothing, house embellishments, specialty items, and faith inspired items in this…read moreboutique. Friendly and helpful staff.

While folks are chasing money and being rude. I walk into Tala to get my watch fixed, Mohsen takes…read mores a look at for 2 minutes a little this, a little that and boom it's working correctly ( time, date, day, month and he set the moon phase). He smiled, gave me watch and said thank you. No thank you!!! If anyone is in Franklin Tennessee looking for a great jeweler go see my guy Mohsen Danadel!!

Exceptional customer service. We needed to have a watch band adjusted, and we were met with warm…read moreand helpful service. The work was done quickly, and they confirmed adjustments to make sure the watch fit just right. I would highly recommend them for service and repairs, and they also had a lot of beautiful jewelry on display. They are also conveniently located in The Factory, with lots of other shops and restaurants.

Salem and his family have been our family jewelers for my entire life. Not only does Salem select…read morethe highest quality of jewelry, but tailors the style and personalized cuts to your expectation and request. Salem and his employees always go above and beyond for you and empathize with every occasion with which you would want to select the perfect jewelry piece. Brentwood Jewelry has been in business since Brentwood was a small town and maintain excellence in customer service and fine jewelry.

Disappointing. They seem professional and engaging, but beware. I bought a Swiss watch from them to…read morewear to my daughter's out-of-town wedding, got it home and discovered a prominent scratch on the back of the case. Took it back, and they polished it out. Next day, a part fell off inside the crystal. I returned the watch for a 2nd time and they agreed to order a replacement and notify me in time for me to depart for my daughter's wedding. I never heard back from them. I returned to the store a week later and asked for a refund and an apology--the clerk refused to apologize ("It wasn't MY fault"). The owner apologized, said they had repaired the original and it was "finished", and had planned to call me that very day. They apparently never ordered the replacement as agreed. I mentioned I could buy the same watch online for $500 less, but wanted to support a local business. They offered to knock some off the price. Why would I accept a discount on a faulty watch and poor service?`