I love this store. At first the name threw me off but the furniture and items in the store are very…read morenice a great quality and the prices are amazing. There outlets section in the rear of the store is absolutely amazing. I've gotten some great deals there and I will continue shopping there. Update Oct 26, 2018 I was amazed when I first started shopping at Bob's and that has not changed as far as the outlet section of the store. The retail section of the store also had great prices however, they stick it to you with the delivery charges. Their prices are cheaper than Ashley furniture, Art Van, The Home Place and other stores but when they add in delivery charges you will end up paying more for your furniture than most places. The kicker is they charge based on how much you spend. Example: If you purchase a sectional for $1,700 the delivery amount is $300 but if you purchase a sectional that is the exact same size but cost more, your delivery charge goes up and there is no cap on the delivery charges. I will continue shopping there but only in the outlet section.

Five stars to Pete the salesman…read more Purchased a recliner on 5/14. Arranged/promised delivery today, 5/21. Text yesterday said the delivery window would be between 10 a.m. and 1 p.m. today. Text at 6:06 a.m. this morning: "TODAY'S THE DAY! Your merchandise is out for delivery & estimated to arrive between 09:45 AM - 12:45 PM." 1:00 comes and goes. Nothing. 2:00 comes and goes. Nothing. 2:45, I text back yesterday's text that invited questions. "Where are you." Response: You are schedule for tomorrow. Wait, I was scheduled for today and I have the texts to prove it.; Response: Delivery scheduled: May 21, between 10:00 a.m. and 1:00 p.m. The tracking link provided DOES NOT WORK. As I continue to wait to get an update, I get: 2:49 p.m.: "I'm sorry to inform you that the item could not be delivered today due to an unforeseen situation at the warehouse." Offer to reschedule for next week on the 27th, 28th, 29th, or 30th. But WHY has it been delayed? Why didn't anybody call me. Been sitting around since 9:45 [due to this morning's text] and now it's FIVE HOURS LATER and 2 hours past the latest time promised. I should get a discount, right? Ummm, we can't give you a discount until after we deliver the chair and then we can "evaluate the entire situation further." What kind of idiot would agree to let Bob's "evaluate the entire situation further" AFTER you've already allowed them to deliver it [at a charge of $69.99]? Guess they deal with idiots all the time. "I want to talk to the store manager." Response: Call the store. So I call Bob's in Merrillville. After two operators and 16 minutes total on hold, Jessie comes on. At least she has an answer: They're having problems at the local warehouse and your chair is coming from Ohio. So why didn't someone contact us? Ummmm, sorry, those computer texts are from a different division of the company. WHAAATTT? So you send me a text YESTERDAY promising delivery between 11 and 2, and then you send one at 6 this morning promising delivery between 9:45 and 12:45, but NOBODY can text or call and say . . . sorry, can't make it today? And the links that supposedly take you to a tracking page for your delivery truck take you to a page that says "Delivery Tracking Not Available?" You think Jessie offers any discount? Any upgrade? A coupon for a White Castle? Nope. Just a "we're sorry" and "I see we can reschedule you for next week." Ummm, no thanks. CANCELED. Bob's will never see us again.

Walter E. Smithe furniture is a company that wants to ensure customer satisfaction. I had a small…read moreissue and they went above and beyond to help me work through the problem and make sure that I received my furniture timely and that I was happy with their customer service. I have designed my whole house using WES just 2 years ago. I am in the process of designing our next home and will definitely be purchasing from Walter E. Smithe again

This is a bait and switch store!! Come in and I can get you some quality furnishings for very…read morelittle money! I went in and literally had a heart attack, because I had never seen prices so high! Money is tight! I can not make my furniture right now!!!!!

I parked near this store when I came e through Crown Point on the way back home to Milwaukee, WI…read more This is my kind of store! Sassy cards, but also normal ones, jewelry, (which I bought a trilobite necklace) so many products to list, but fun all around. The only problem is that I live so far and don't want to drive through Chicago to just buy my favorite cards. I wish I could teleport!

I love this shop! Blue Pear has my perfume. The items sold are fun and one of a kind.read more

I love this amazing unique store. It is filled with inspiration that never seems to end. A great…read moreplace for gifts and decor.

What an asset to this area!! This shop has tasteful home decor and small furniture and is arranged…read morebeautifully. The carry Uttermost a classic brand of home decor, lamps and mirrors. Also the stores owner and staff are extremely accommodating and helpful in helping you achieve your decorating needs.

My parents ordered two couches, a chair, pillows, and a rug from this location back in August…read more Everything arrived in a timely manner except the two couches. At least eleven phone calls later (possibly more; they couldn't remember them all!), many many false promises from employees that the couches were on their way from the warehouse (or being build or on the truck, etc.), my parents were FINALLY informed at the end of November that the couches hadn't even been built yet! The delivery date for the couches has been pushed out at least three times! At this point the couches won't even be done being made until mid December. Apparently these specific couches are very popular! A manager has blamed many of the employees for not knowing how to read the computer. One employee even told them, when asked by my parents for a corporate number, that it "doesn't exist," that there isn't one that they can give out. My father later found one online and was able to reach corporate. My parents were initially only refunded the shipping costs, but have since been told they will be credited more money.

I ended up going to both locations today and I was pleasantly surprised. I first met Jennifer who…read morewas very informative, yet gave me no pressure to buy. She did direct me to the mall location so I could get a better idea of what I was looking for. That is where I met Sean. He was so sweet to me, like he treated me like family. He asked all the right questions and was 100% honest. I feel I paid a great price for the sofa I bought today. Edit: the sofa I bought was on backorder, which was fine. I was told once it came in, I would receive a call to set up my delivery time. Well today I received a call saying they were in the area and wanted to deliver my sofa. I'm at work until 10pm. Then he offered tomorrow, but again, I'm at work till 10pm. He then offered to call me later today to set up delivery time, but I'm at work till 10pm. I personally feel that it would of been a lot easier to set up delivery time before trying to deliver it to my house. 2nd Edit: well since no one took the time to arrange a time for my sofa delivery, I decided to take it upon myself. So I called the store and spoke to a confused man. Then a different man came on the phone and asked if he could call me back later. Weird, but ok. Then the first man came back on to take down my name number. Yesterday they were all about delivering my sofa, now today it doesn't seem to be that big of a deal.

Nice selection for angel tree and stocking stuffers! Good prices and selection!. Something for…read moreeveryone!

Full of STUFF in the store, the item advertised for which this trip was warranted was in stock,…read morethere were some very good savings on bath sheet towels, that was a WIN!!!! The best part of shopping was the ease of check out with the cashier Kayla!!! Kayla is so welcoming , bubbly and personable she makes up for the little sandwich bags they provide for your purchases. Definitely BYOB Or be prepared to walk your items out in your hands, guess thats where the savings come in!!!!

I love my new furniture from PM and the customer service to the delivery team knocked it out of the…read morepark. Special thanks to the delivery drivers Quon and Lou along with the GM Bob. Its excellent to finally have furniture from my employer and now I'd like to be your designer so please request me and lets create your dream room!

The general manager and Lisa Young were very accommodating and very nice. There was no pressure…read morewhatsoever to purchase anything just gave us all the facts to make the best decision possible for us.