Ken takes care of all our vehicles and does a great job. He's honest and reasonable. I've referred…read moremultiple people to him! He's the best!

Always a trusted source when having issues with your car! Nobody is trying to get more money out of…read moreyou with unnecessary fixes!

My son who is an MSU student took his car to have his front brakes done. I was able to call and…read moremake an appt. very easily for the same week. It was super easy for him and the price was wonderful! Thank you so much for keeping him safe, we'll definitely be back if more service is needed.

I purchased my Lexus from Express Auto about 4 years ago and have been going there ever since. They…read moreare always friendly and helpful. VERY fair and will not recommend work that doesn't need to be done. At one point my son had taken his vehicle to a dealership in New Ulm that gave him a ridiculously expensive quote. We took it to Express Auto and they didn't charge anything because none of the items quoted actually needed to be done. They are very quick at getting the work done as well! Nothing but good things to say!

Last week, I purchased my car, a Honda Accord 2017, from this dealership, and had one of my best…read morecar buying experiences ever. I had an appointment at 2 pm and made it there about 40 minutes earlier. Donnei, who was there, helped me with all the steps. He provided me with information regarding how much each step will take, how much they were going to reduce the price, and responded to all my questions about the installment of a remote start and heated seats. The most important aspect of the experience for me: I was given advice when I asked for it, and when I made my choices everybody was respectful and did not pressure me for purchasing the equipment or services that I did not desire.

Nathan worked with us to get us the exact car we wanted at the price we wanted. He took all the…read moretime we needed to learn about all the bells and whistles. Thank you Nate!

My son had some work done on his car and shortly thereafter the part that they replaced (tie rod…read moreend) broke while he was driving the car. Fortunately he was going slow enough that he was not injured but he was left stranded and the front fender of his car was damaged. This was a defective part and repair should have been covered by warranty. While AutoZone (part supplier) did pay for the repair to the front end, they have still not paid for the damage done to the front fender. It has now been 3 months since the incident and I just keep getting excuses. If this had happened at highway speed, my son could have been killed or seriously injured. Greg's and/or AutoZone need to step up and pay my son for the damage done to his car as a result of a faulty part!!!

Saved my month!! I had a negative experience by one shop (Tires Plus) in town. Lost $1500. (Paid TP…read more$4,000.00 after tires and work. ABS used part failed then paid 3k more to fix their broken part and do more that they missed) My daughter referred me to Greg's after that and they inspected my truck, sent pictures detailing work needed and why. They did a comparisons of oil and fluid. They replaced the faulty part and repaired the damaged done by previous. They communicated after the repairs to make sure all was good. They are able to adjust to necessary and other less expensive options. They have a shuttle. The waiting room has coffee and snack with comfy couches. Very comfortable. Very Professional. Clean. I found my new truck Dr For a woman looking for a trustworthy mechanic that doesn't look down on you here's your shop. Christine

My experience wasn't flawless, but I feel like it was still a good one. They did what they needed…read moreto do to take care of whatever came up. My salesperson, Rachel, was amazing. Don't go to her unless you like having a really great time with a really fun person. Not a perfect 100% score overall, but I'd still recommend and go back again.

The start of our experience at Kia of Mankato was great (shoutout to Paula) UNTIL it took a very…read moresharp turn and quickly turned into the WORST customer experience I have ever had. We drove 1.5 hrs specifically for a Kia Seltos that the dealership had in stock. After a test drive, we decided to purchase the vehicle. However, when reviewing the dealership's offer for our trade in, it was significantly lower than expected. We asked if they could increase their offer, to which they answered no. We knew they wouldn't adjust the price of the new vehicle, so we asked if they could throw in any extra incentives (i.e. add in the car protection plan they offered). They also said no, and our sales rep casually mentioned "I'm not sure our sales manager wants to make a deal with you at all at this point." Because we asked a few questions to make sure we were getting the best deal, the sales manager would potentially refuse to work with us? That seems very sketchy/scam-like. At this point, we asked to have a few minutes to discuss what we wanted to do about the trade in (whether we wanted to do the trade in or keep our current car and sell it later on our own). We did not express that we were not moving forward with purchasing the vehicle, for which we had already started paperwork on. During this time, another sales rep came over and took the keys for the vehicle - we thought they were letting someone drive it to see if they liked that particular model, not to potentially sell them the vehicle we were actively purchasing. We decided to move forward with the trade in and agreed to everything the dealership put in front of us. We signed off on the deal, but were told us that we couldn't move forward because the vehicle was on a test drive and the current driver would be given first priority on if she wanted to purchase it or not. We were incredibly frustrated and asked to speak to the sales manager directly so he could explain how this could happen. Sales Manager Matt Strehlow said that he assumed we wouldn't sign a deal since the trade in was lower than expected (that was never the case and was not something we ever mentioned) and that we had to wait until the current test driver made a decision. He never asked us if we would be not moving forward or let us know that if we don't sign the deal quickly that the vehicle would be up for grabs. We were completely blindsided! He continually asked for us to be understanding, but never apologized or took ownership of the fact that the whole situation was handled poorly and with a lack of transparency. Instead he made us wait 20 minutes for the other driver to return even though we had already agreed to their deal AND had already started filling out the necessary paperwork for financing. This car was literally ripped out from under us because we took a few extra minutes to agree to the deal that was put in front of us and asked a few questions. It was absolutely ridiculous that this could even happen and I still do not understand how or why the second test driver was given priority when we had already started the process to purchase the vehicle and agreed to a deal before she did. In reading some other reviews, it sounds like our situation at this dealership (particularly with the way Matt approaches customer service) is not entirely unique. So my 2 takeaways are: 1. If you ask questions or try to negotiate in any way, Matt will refuse to work with you (other reviewers have noted this as well) 2. The dealership (Matt in particular) does not take any responsibility for their actions or their poor customer experience. Instead, they just simply say "we're not the dealership for you." In this case, that's probably true because we are looking to work with an ethical, honest and transparent dealer. Matt's lack of honesty and integrity throughout this situation has made sure that we will not be reaching out about any other available vehicles during our current search or any future searches.

Terrible service, and lied about the ability to change 2 tires on an all wheel drive system. They…read moresaid the could change 2 tires of an all wheel drive system and forced the purchase of 4 tires as opposed to 2. Complete disrespect and disregard from the mechanic.

We have dealt with Brady Wilhelm at the New Ulm store for many years. Prior to that, we dealt with…read moreboth Chuck and Mike at the Sleepy Eye location. This is a very reputable organization. The sales people and service teams are very good to work with. Honest folks who treat you like family. We have looked at other dealerships and always come back to Chuck Spaeth Ford because they know how to treat you. I've lost track on how many vehicles we have bought from them. They are friendly, knowledgeable, respectful, professional and I could go on but you understand...

I went in to buy a car Wednesday and Drew helped find me the perfect vehicle with everything I…read moreneeded/wanted and I was on the road with all the paperwork completed in two hours. I'm impressed with the speed and how well the guys at Hyundai of Mankato work together. This is my second great experience buying a car from this dealership 10/10, would recommend.

Was looking at buying a car and they would NOT allow a pre-purchase inspection or let me inspect it…read moreon their lift. They were also low balling me on my trade in.

We looked in the rearview mirror and saw that one of the tires on our trailer was disintegrating…read more We started changing the tire when we realize that a spring had completely broken. We drove to Toppers and they said they would take a look at it. They fixed the spring in an hour and we were back on the road. They gave it to us at a very competitive price!

I had to have the roof on my trailer replaced due to hail damage, and it's better than how it came…read morefrom the factory. It was great working with Travis at the Mankato location, great service and communication!