On Sept 12, 2015 came to our house to give us a quote for 3 windows installation. He looked at the windows but didn't measure them with a ruler. He gave us a window manufacturer brochure and a ballpark price. We thought that was odd since two other window installers came in our house and wrote an estimate on spot and measured all the windows.
He assured us that he would email us a formal quote by Monday morning with all the window specs like argon gas, R factor, SGH value, etc. We didn't receive the email on Monday and so i called him for the information. I left a voice message and he called back with no details at all. We were stymied why Mr. Mock didn't want to be honest and forthcoming and not answering our specific questions on price and window details. How can we compare prices between contractors if we never get the window requirements and specs? Very bizarre way he operates and not professional at all. His ballpark figure was 50 percent higher than another vendor with a cheaper, lower quality window (eg. Simonton).
Randy R. read more