I agreed to a level 1 cleaning fireplace which I was told beforehand would cost about $214 but the…read morelimitations of the procedure were not explained ahead of time. This job finally involved about 45 min of work which included an inspection and pushing a brush up the metal liner in the fireplace chimney and some vacuuming. I was told stage two and three creosote was present especially in the smokebox but would not be removed with this maneuver. There was no inspection of the top of the chimney. I find this service very poor value for the money spent.

Highly recommended!…read more I called with multiple questions- needed tuckpointing on two chimneys, chimney caps to keep out the raccoons, and an inspection/cleaning of an old wood-burning stove. Scott came out for an inspection and gave me great advice- namely that I would need major repairs and updates to safely use the stove- so he advised me against spending the money to clean it unless I intended to commit to the rest of the project. Scott took his time and explained quite a bit to me. I was in a bit of a hurry to get the chimney work done because I had my new roof on hold waiting for the chimney repairs. Brian came out within a day or two to give me an estimate, then was able to sneak me into his schedule for the next week. Each time they said they would be there, they were. And everything was thoroughly cleaned up before they left! I have two awkwardly placed chimneys and had received multiple repair estimates. Some refused the job, others gave me estimates which were much higher than Good Knight's Sweep. One contractor wanted me to rent a manlift for $1000. Scott and Brian set up scaffolding- off of my upper deck for one of the chimneys, around the power lines for the other- and somehow made it look easy. Brian did the tuckpointing and replaced the crowns on two chimneys- the work was pristine, and they even went back up at the end of the day to clean up a small drip that I never would have noticed. Scott dropped a mothball in the chimneys to keep the raccoons out, then replaced the caps. I have had multiple consultations on how to get the raccoons out long enough to cap the chimneys, all were ridiculously expensive and involved trapping/killing the raccoons- so this solution was amazing. Fees for the caps were also lower than other quotes I received. Finally, I just want to say that these are such nice guys! Scott removed an old antenna that was on my roof and hauled it away. Brian cleaned up some unsightly discoloration on the side of my home that the HVAC guys had left. They could have easily said "sure, I'll do it for $50" or whatever- but both things were done really just as a favor. I'm not someone that normally writes reviews, but honestly just can't say enough good things about these guys. If you need any type of chimney or fireplace work, just call them and look no further.

Bill is fantastic! Extremely knowledgeable and trustworthy. He did excellent work and went above…read moreand beyond for us! I highly recommend him.

Recently moved to an older home and called yesterday to have our fireplace and damper looked at…read more Bill returned my phone call same day and was at the house today. Bill was very nice and knowledgeable. He put the damper back on the track and showed us how to use components of the fireplace. We will be using his services for years to come.

Great experience. This company came out and due to their advice and work, probably prevented a…read moreserious fire in our house due to a faulty wood burning insert installation. They were timely, professional, worked with the installer, and ultimately cleaned the old flue professionally and completely even thought there was snow on the roof and the weather was cold and windy. I honestly cannot say enough good about this company and the owner.

I wanna thank chimney wizard for saving my house. They were polite, professional, and amazing…read morecustomer service. Thanks to their knowledge and honesty upon I inspecting my fireplace noticed some big concerns. And without their honestly I could have burnt my house down if I had used it as is!!! Plus pricing, lowest in price in town!!! HIGHLY RECOMMEND!! Very satisfied customer here!!

Excellent customer phone scheduling. The two workers were skilled and professional and discovered…read moreand made appropriate repairs . I was well pleased and recommend this company .

I needed a new chimney cover on my home. The old one was made of metal and was starting to rust…read more It had been caulked but would be starting to leak soon if not replaced. There are very few companies in the area that rebuild chimney covers. Runyon came out to provide an estimate quickly, and was able to get materials and fix the chimney cover quickly as well. The new one has a drip edge and rubber top and is sided on the side. It is a quality product that looks like it will last a very long time! The most impressive thing though was the professionalism and thoroughness of their crew. The person who came out to do the work was careful not to disturb the neighbor's yard (as my chimney is in her courtyard). They cleaned up everything. And inspected the entire roof while they were here. Any minor issues with nails and caulk or sealant were taken care of -- unfortunately many do not realize that a roof needs regular maintenance for these things -- especially in NE Ohio. They were polite and thorough and it was just an overall GREAT company to work with!

The team did a great job on my chimney repair. They were responsive, professional, and explained…read moreeverything clearly. I really appreciated that they were honest about what needed to be done and didn't try to overcharge. Highly recommend.

We had an issue with our air conditioning unit. The office took all of our observations and a…read moreservice professional was dispatched. Our technician was experienced in HVAC SYSTEMS for many years. He diagnosed the issue immediately and a part was replaced. There was no sales pressure as we would have not known the situation. We had such an amazing customer service experience and have never had an issue with any previous repairs in the past. You get what you pay for and the value we have paid in the past has served us well. Thank you Gorjanc for keeping us cool during this muggy heatwave! Our air conditioning unit is back up again at 100 %. We are very happy with the results!

Way overpriced. We needed our dehumidifier to be replaced. We were charged $4,000 for the product…read moreand installation. We have a 1200 square foot home.

I had two keyless locks put in my condo and Tom and Ben did an excellent job. I was so pleased and…read morethey were so accommodating.

This is how this company left our remodeled bathroom 2 years ago. Total crap. I still can't get…read moreover it. We were totally disappointed. Should have gotten a lawyer to file a suit to get our money back.

* * * * * PERSONAL PROPERTY STOLEN * * * * *…read more Long story short, personal items of low monetary but immeasurable sentimental value were stolen from my home. The opportunity to return the items anonymously without repercussion was extended, but my items have not been returned. * * * * * PERSONAL PROPERTY STOLEN * * * * * The work that was completed was done well enough. They even went above and beyond to work with my existing antiquated utilities. The mess left behind was no worse than that of other tradesmen I have hired (dust, greasy fingerprints, bootprints, etc). One of the men took one of my kitchen towels and used it as a rag without asking. It was then left balled up on the floor. I didn't even bother calling to complain about this, but in retrospect...* * * * This may have been a tactic to draw my attention away from the shelf where my personal belongings were stolen from.* * * * If you hire this company, get the full names of ALL of the workers who will be in your home. Google them before letting them in. If your gut tells you not to let them in, do not let them in. Do not take your eyes off them for a second. Do not allow one worker to distract you while the other(s) are unattended. If possible, place cameras, even around items of no/low value, kids' toys, knick-knacks, etc, even if they are too high up to reach normally. If you do not have video cameras, take before pictures of any room they have access to. Do not allow them to remove trash/debris from your home. Insist that they leave any garbage bags behind and check them thoroughly before throwing them away yourself. Take inventory of your belongings immediately. Record and photograph anything odd, even if it isn't something you would usually bother complaining about. If anything has gone missing, NO MATTER HOW LOW IN VALUE, file a police report. What we cannot prove as individuals, we can prove with a paper trail. Help prevent this from happening to someone else!!! * * * * * PERSONAL PROPERTY STOLEN * * * * *

Finding Steadfast was a blessing. It is hard to find a business with nice employees who do a good…read morejob. From responding to our initial request to answering our questions to the appointment itself everyone was nice. This appointment was for our furnace but we wouldn't hesitate to use them for plumbing needs as well. Yes, we would recommend them. Thanks to all.