I will never return to this jewelry shop, not because of the products, but because of the…read moreuncomfortable and unprofessional behavior I witnessed. The owner, Nick, works alongside his wife, who is also an employee, and it was very upsetting to see him speak to her in a demeaning and disrespectful way right in front of customers. He repeatedly erased her input, talked over her, and treated her poorly in public. As a customer, this created an extremely awkward and negative environment. Because of the owner's personality and behavior, I will not be coming back and cannot recommend this business to others.

First time in the store-- for jewelry repair. Nicholas is very prompt, knowledgable and generous…read morewith his time. My wife and I greatly enjoyed our conversation with him and Crystal. We will definitely be back.

I came in from out of town because a stone fell out of my ring and they fixed it quickly the same…read moreday and gave it a good cleaning free of charge. Very rare that a jeweler doesn't charge for a service, very grateful to have a great jeweler who was able to help me out!

Brought in a citizen watch to get a new Crystal they had the Crystal in the next day did a great jobread more

What a great shop. The owners were very fair and honest. They told me what my jewelry was worth if…read moreI sold it independently (without my even asking) and then gave me their offer for the rings and I was so impressed by how honest and kind they were. I recommend them whole heartedly and I was very happy with the exchange I made!!!

Even though I had shopped and done business here for years, the owner came out and followed me…read morearound, telling me I looked like I was going to steal something. I did nothing to deserve being treated like that. Never going there again. Nor should you.

Mr. Harrison travels once a year to get diamonds for engagement rings in his store. You are getting…read morehigh quality items when you shop here. This is a high end jewelry store with affordable prices. Beyond diamonds they also have beautiful gold, silver, and gemstone pieces. But what I've used this store for most is jewelry repair. They've transformed clip-on earrings of my grandmother's into beautiful drop pieces. They've also soldered many charms for me onto my silver bracelet. Their prices are reasonable and the customer service can't be beat.

I have purchased several pieces from here and had the same experience each time. Professional,…read morethoughtful, personal service. We worked together to create my wife's wedding ring design from "Our" story, a very special request. It turned out amazing and I was in the loop throughout the process. I also had a specific idea for a birthday gift, Chris found the perfect stone and setting as well as arranging for it to arrive at our destination. This is where I go for my jewelry experience.

Great spiritual/gift store! They have quite a few things I haven't seen before and were the NICEST…read morepeople. I stayed and browsed for awhile, chit chatted, learned about different products, and made a purchase. They offer classes and readings as well! Also don't listen to gps-It took me away from the main intersection in Chelan way past Safeway. They are located on the main strip with all of the other shops.

Very friendly staff and lots of interesting items to see. They also ship to your home if needed…read more We'll be back for sure.

I've been in town handling my mother's estate with my brother. We've been finding various rings and…read morejewelry and we needed professional guidance and appraisals. Brandi, in particular, has been extremely helpful with her professional advice and time. We've had some pieces appraised for insurance purposes, some for the estate accounting, some resized or repaired. She's been upfront about the cost - what makes sense vs what would be over or underspending. She's also met or beat her stated deadlines. Additionally, I've appreciated her honesty about types of jewelry that are outside her area of expertise. Some of my pieces are more than 125 years old and/or very random vintage pieces! The jewelry in the store are fairly priced and are all just beautiful. The interactions I've observed with other customers during my visits make it clear that the personal touch of a local jeweler really does make all the difference in the world. Enough so, that I may just reach out to them from my home in the Los Angeles area in the future.

Great selection of diamond jewelry, and the staff are super friendly and helpful. I needed two gold…read morechains repaired on a tight schedule and Diedre and Alfredo were able to get both of them done for me in less than a day. Great quality repair work. I highly recommend Touchstone which feels like a true neighborhood jewelry store.

Tried three different stores to get battery in my watch. Macy's sent me to the other end of the…read moremall to American Jewelers. One of the previous jewelry stores had scratched up the back trying to remove the back unsuccessfully. The guy working at American Jewelers had my battery installed in a few minutes and was friendly and knowledgeable. I picked up a pair of earrings while I was there.

I brought my Italian watch to the cordial timemaster and he repaired with ease in 15 minutes!…read more*Fred Meyer Jewelers fiddled with it and damaged the secondhand ;(