The acute care is helpful for people with immediate needs in the area. The employees are good. The…read moreservices are good. If you need to stay longer, they are helpful if they have a bed available. Small hospital.

I believe Oroville Hospital's Ear, Nose, and Throat (ENT) department would benefit from significant…read moreimprovements in professionalism, communication, administrative support, and overall patient-centered care. From a medical and patient-care perspective, effective communication is an essential part of providing safe, timely, and compassionate care. Patients should be able to communicate their concerns with staff and receive clear, respectful, and consistent responses. Unfortunately, the current administrative process can make it difficult to obtain basic assistance, resolve concerns, or move necessary requests forward in a timely manner. This can create unnecessary delays and add significant stress during an already difficult medical experience. One practical improvement would be to introduce short, routine patient-satisfaction surveys. These could provide patients with a simple way to share feedback about communication, responsiveness, professionalism, scheduling, administrative support, and the overall quality of their experience. Management could then use this information to identify recurring problems, monitor improvements, and hold departments accountable for addressing legitimate concerns. Another important issue is the manner in which problems are communicated and resolved. When professional discussions become focused on blame, defensiveness, or dismissive responses rather than finding solutions, it can create confusion and prevent meaningful problem-solving. In a healthcare environment, this type of communication can have consequences beyond frustration--it may contribute to delays in care, misunderstandings, reduced patient confidence, and unnecessary emotional distress. Patients who are already dealing with illness, uncertainty, or discomfort need an environment where they feel heard, respected, and supported. When communication breaks down, a patient may feel ignored, frustrated, unsafe, or uncertain about whether their concerns are being taken seriously. This can damage trust between patients and healthcare providers and make an already challenging medical situation much more difficult. I believe the ENT department could greatly benefit from a stronger culture of professionalism, accountability, teamwork, and patient-centered communication. Staff should be encouraged to approach concerns constructively, communicate respectfully, and focus on practical solutions rather than assigning blame. Improving these areas would not only enhance the patient experience but could also support better coordination of care, reduce administrative delays, strengthen trust, and contribute to a safer and more effective healthcare environment.

This company seriously needs to work on their customer service. The girl who helped with my packet,…read moreI think her name was Nikki, was very rude and impatient with me. The building is beautiful and the enrol process seems okay but her customer service left a bad taste in my mouth.

Everyone is professional and caring. Excellent patient…read morecare. Wait time is short. Easy to get an appointment

I called this morning to ask a simple question regarding establishing primary care and when the…read morenext available appointment they have. I was patched over to another line without no warning that my call was going to be transferred. For a moment I thought my call dropped but then it started ringing. I let it rang for a good minute and no answer. I ended the call and called them back. This time some lady answered and I posed my question. I was informed their soonest available appointments would be in January 2026. I was about to thank her for the info but she hung up on me before I could get a word in. I knew not to see any medical profession in Oroville, exclude pediatricians, because they are unreliable, lack customer service, empathy and sympathy. I guess Chico will continue to be my go to.

I had a doctor here some time ago. Once I showed up for my appointment and they told me I didn't…read morehave an appointment eventhought I had an appointment card with the date and time. Another time I was told I missed my appointment by an hour, again I had an appointment card with the time. I was just referred to a specialist here and had an appointment for 2:30. With the history I've had with them, I called and checked and they moved my appointment to 2:00 without telling me. The only thing she could tell me that it was changed by the clinic. No notice, just changed. Here we go again. If you must go here check and double check thier work, the support staff here is terrible.

I took my friend who lives in Oroville to his dental appointment ( November 10th). NOTE: Review is…read moreon observance first hand and not as a patient. POSITIVES: He saw Doctor Costa ( 2nd time) and he was so caring and went above and beyond working in this somewhat depressing environment. 5 STARS TO THIS DENTIST! They can't keep good dentists for long because they overwork them. Its sad because there is a need in this area especially for the elderly or less fortunate. When they do get a good dentist they are gone within a year ( my friend said he has had about 5 different dentists in 3 years). Both Nadine and Doctor Costa worked well together to help calm my friend. I am thankful that they let me go in and sit in on services performed. I am so glad that I don't have to go here in this town. The hygienists are overworked..the dentists are overworked..and the skilled dentists leave ASAP. The front desk employees are miserable..no good morning..no expression. Either very unhappy or don't care. My friend and I congratulate Doctor Costa for his great attitude and service towards my friend and wish him well in Vacaville where he will definitely flourish! Too bad management cannot figure out how to take care of their staff!

Well, I need to go to Ampla Health oroville often. The staff is great as well as Dr Asafa! The…read morebiggest problem is trying to get a hold of the Transportation dept. I had a stroke as well as other medical issues and am not able to drive. Transportation never answers there phone and if you leave a message they never return my calls! I have had to call over and over and by the time I do reach them, the Ampla cab cannot pick me up. I have NEVER been rude or EVER called them a bad name! But I have asked them why they don't return my calls? So now I am blocked from receiving Transportation. Even the complaint department is no help at all! She's the one who said that I cannot receive Transportation. I asked her why and she said that I lve been rude to them. What? I asked her if she had any recordings to prove that I have not been. Of course they didn't. So why call the complaint department if they don't even believe the patient? Its just unbelievable! I don't know how I am going to get to my important medical visits. Paying for a cab is so expensive! You would think that there would be someone who is above the complaint department that knows what their doing. But I'm not giving up because this is abuse!

7 and more times go .because I have have a loved one that I would put my life for.if so needed.how…read moreare u and or any loved going to make better when the one who are to help u get through this disaster you are going through well I ask that u please listen with it .heart soul body mind and spirit....because 1 year to date and still putting us through this.has taken more out of us away from us and nothing giving for us as well I hope that would.and if we got to get her together and to this day ask why are they being treated like thin no careing for no worry of doesn't matter if and nobody about them...now go over this again again and again. Start from day of your closet one had medical severe tragedy .mate disabled as well .no children only love left is now being made sure you can't enjoy each other as long as they say so please know that is what you need to know about ok.this is not a dream a joke or even a wonder for any living human being.because we don't believe this can be possible but trust me in my word it is true .as united states will send you or children and or any loved one to go across seas land and die for this not allowed for moment treat human kind in this manner...but at our back door it's knocking and even allowed for it to done with out any worry ,slander you public with out you not knowing. And say that you are now under our care and if someone else cares and trust to care any way but ours ,will not be allowed to be or see or spend much more time with you for as long as we can make possible you and any other loved one .no mercy or given understanding unless already told how .......

Came into the clinic for a physical and drug screening and although I did wait a while, the MA was…read morevery friendly and apologetic about my wait time. I came in as a walk-in so I can understand that. When the provider did finally see me he was friendly, quick and thorough.

fraud, total fraud, no professionalism. do not go there. do not waste your money and time. they…read moretook my money and refused to provide service. they ordered wrong tests and i had to pay from my pocket. i called the receptionist, she said they will refund me but the guys said "they don't do that. i disputed, and waiting for my bank.

What a nice surprise to find such a clean office in Oroville!…read more This is located in the hospital entrance and next to Crystal Pharmacy. I took my friend to a routine appointment for skin irritation. We entered the building which has plenty of handicapped parking on both levels along with handicap access (he is disabled). There is an elevator and stairs. I was so surprised to see how clean it was! I took him to his appointment to see Doctor Thomas at Oroville dermatology. The place was spotless ! The doctor (PA) was very knowledgeable and professional. He gave my friend alot of helpful hints and complimentary cere ve samples for his skin. I have my own doctors in Nevada County but if I lived here I would definitely go here! Clean...friendly staff and awesome doctor! Ps. They were on time for his sppointment ! Note. I reviewed the Oroville Dematologjy hospital...NOT the farmers market. !!!!!