I made a purchase of two RV weatherstrip seal one failed within 2 weeks, so I went to return the…read moreunused one the owner Matt was screaming and running behind me as I was leaving.. Matt weighs about 300 lb I weigh about 125 lb I honestly thought he was going to hit me! He ran literally right behind to the point where he was inches from running into me! He chased me out to my truck screaming at me through my passenger window that was open and I had my two small pups with me and they were literally shaking! He would not get off / out of my window so I could leave! I told him if he did not get off of my vehicle I was going to call the police this man has no business being in business!!! MATT likes to sell cheap material but he doesn't want to stand behind it and just so everyone knows he gave me five different excuses AS to why he could not take back a brand new seal I had the receipt... he said he couldn't return it because he was not the owner when I purchased it which is a lie he said he couldn't return it because my receipt showed that it was purchased by two different vendors and I said to him like I'm the one who wrote up the receipt then he said he couldn't return it because I didn't have the box so I told them it came in a grocery store box that I did throw out because it was 10 times the size of the two seals! couldn't return it because the vendor wouldn't take it back without a box? I told him I could run to a grocery store and grab a box because that's exactly how I received it.. Very Disturbing behavior for a refund! I spent close to $300 and because of his behavior I'm going to file a lawsuit in small claims to receive my money back I wasn't even trying to get a refund on the seal that broke I can't even imagine what his behavior would have been like if I had which would have been j Had been justified..The return was only for an unused item! I'm posting some pictures of the seal so you can see how thin it is I had a piece of cardboard off of a notepad it is maybe double of that thickness, which is very thin probably like 4 pieces of paper put together and he charged me $5 a foot! Now that I have been to other RV distributors that has seen what I bought from him they said I got ripped off and that's why he was throwing a hissy fit he did not want to give me back my money because he probably made $250 on a $300 purchase, from what I was told shame on him!

Hillcrest RV has been extremely courteous, helpful, knowledgeble about almost everything pertaining…read moreto my Thor FE. I cant thank you people enough.

My family has dealt with Seven O's since I was a little girl. While I did not purchase my current…read morecamper from them i definitely consider them in the future.

Went there the night before we were going to leave for a long weekend. The guy who works on the…read morecampers was awesome. They said to bring it right in and they would see if they could get it fixed by 11am the next morning. I dropped it off at 3pm and stopped by the next morning at 11am and it was done. Valves replaced and brakes checked. My experience was great there, and I won't hesitate to take my camper back there for service.

We bought one of their rental units at the end of the season. The owner Ed and his son Nick were…read moregreat to work with and very accommodating with what turned into a bit of a complicated transaction. Nick gave us a great walkthrough and I found his description of the unit to be spot on when we were finally able to see it. Thank you for a great transaction.

We've been bringing our 2 RV's here for repairs for the last 15 years--everything from electrical,…read moreplumbing, structural, to embarrassingly simple fixes... Where another repair shop would find an opportunity to "up-charge", they explain what I did wrong (and never call me stupid--even though I still feel stupid). This is one of those last family-run businesses where they treat you right--because they don't know any other way...

We recently purchase our coachman from the store in Nichols NY. Had a great experience with sales…read moreand service staff. Our sales person was Colton and Mj was the business manager, the service rep we dealt with was Emily and I highly recommend them all! Nice friendly staff and eager to help With any and all need and or questions.

Buyer beware!!! Check BBB before making the mistake of spending thousands of dollars. I was on…read moretheir speed dial when being sold, calls everyday. I was sold an ancillary insurance policy for over 3k on my 63k investment, a Grand Design 5th wheel. Upon our1st trip, the lights would not turn off over my sons bed. We had to tape solo cups over them so he could sleep. I immediately called Wilkins and advised and was told to cut wires...then they came back and advised not to cut wires and told me how to cut power by dropping light and disconnecting. When I was sold insurance, I was told someone would come to my location. THAT DOES NOT HAPPEN. I canceled insurance and requested refund..after many,many calls I did get money back around 2 months later. Same trip I brushed against pole coming out of gas station and got an estimate to be fixed from Wilkins. They do repair work in winter months I was told. They did not include slide topper on initial claim and stated a supplement would be put in. Never happened. Calls do not get returned at all. After voicing my displeasure I was talked down to very rudely by service and the GM. The phone call ended with the GM saying " Go fix your own damn camper" and disconnected. I should have known better as my mother purchased a camper there as well. On a trip, my step father noticed the tire was losing air and brought to local shop. This was a brand new camper...the tire was leaking from a plug that was used to repair before being sold... unreal. Stay far away.

purchased a new Rockwood camper from seven-o's during covid and have been very happy with all…read moretheir patience and willingness to educate newbies. fast forward five years and the service from Fred saved our trip. As we were preparing to depart for a trip we realized we did not have battery power to our camper. we assume the power spike the night before during a storm caused this issue. Fred was awesome, after a few minutes of trouble shooting, the issue was resolved and we were able to depart for our trip. Thank you Fred. I would DEFINITELY recommend seven-o's to a friend and when we upgrade, they will be our first choice

Always helpful. Staff is great . They go out of their way . Locations near you. Rt 11 Cicero…read moreny. Good inventory available to look through

Great people. Went out of their way to get me back on the road even when it was closing time on a…read moreSaturday. Thank you

If it were possible to give them zero Stars I would have made that choice! As a consumer I can…read moreaccept a lot of excuses for business failures but a company that is so bold as to rip off their customers doesn't deserve repeat business. In short, I had an issue with my RV's potable water tank filling, instead of being by-passed, from the City Water intake. I figured it was a check value or a leak in the water bladder and in any case I wanted it looked at by a technician. This is a 15-20 minute job at best, a 20-30 minute job at worse. Imagine my surprise when I went to pickup my RV and was told the cost was $210! 1.5 hrs for labor to install a $2.50 plastic part to replace a brass fitting! Oh, and they added a 4% "technology charge" that was $8.50! That's $6 dollars more than the plastic part they installed! I hope Hartley took a picture of my RV because it's the last time they will see it. Think of this review as a PSA and I will warn anyone and everyone about their overcharging practices. It's hard to find an honest mechanic and Hartley RV proves the point. Save your money and find that honest mechanic and give Hartley ZERO Stars!

Corey in service was outstanding! He is knowledgeable,…read morehonest, patient, and someone who we can trust to do business with. He is a pleasure to have working on our camper! Tom and Mary Eschen

From the owner: We offer a huge selection of top quality RV's at the right price. Wilkins RV is a proud dealer of…read morenew and used motorhomes, travel trailers, fifth wheels, toy haulers, and tent campers from top names like Heartland, Forest River, Grand Design, Newmar, Coachmen, Gulf Stream and more.

My wife, son and I swung by to see their selection and to ask questions about renting a trailer for…read morea summer trip. We were so well taken care of. Eugene showed us inside the trailers. We will definitely be looking to rent from them in the future!