I had such a wonderful experience with Callie! She was professional, welcoming, and made me feel…read morecompletely comfortable from the moment I arrived. My facial was incredibly relaxing, and the dermaplaning left my skin feeling so smooth, fresh, and glowing. Callie took the time to explain everything and customized the treatment to my skin's needs. I could tell she truly cares about her clients and loves what she does. I highly recommend Callie if you're looking for excellent skincare services and a little self-care pampering!

Brandon is amazing! Very professional and thorough ! Highly recommend this place and request him…read more I'm from Florida so I was very surprised

0 stars would be an appropriate rating. The service I received was not as advertised and the…read moreowner/manager was unwilling to offer a refund in any amount. My appointment started 20 minutes late (that time was not made up on the back end); the "body scrub" was rushed and not at all thorough; the technician waited a full 10 minutes to come back to the room after the scrub/wrap, despite being in the room when I turned the shower off (it literally takes 30 seconds to hop out of a shower and onto a massage table, so I have no idea why she waited so long to return). The "massage" was bare minimum--it's basically just them applying lotion--and it fell far short of the 20 minutes that was advertised. The owner/manager was not there on the day of my appointment (I expressed my concerns to the women at the front desk; they said they couldn't help me but said they'd have the owner call me). When I later explained to the owner/manager that my appointment was cut way short and that I certainly wouldn't describe any of it as relaxing or pampering, she offered me a $20 credit (the service cost me $125). I let her know that I don't live in Fargo and have no use for a credit (nor would I want to return and spend (ie risk wasting) even more money); she became argumentative, claiming that my story didn't align with what the technician told her. I can understand why the technician lied about what happened--that's what people do when they're at risk of being reprimanded or possibly fired--but I don't understand the owner/manager's response. I'm a veteran and I chose Affinity because it's veteran owned, but it's way overpriced for what you actually get and they won't even try--in good faith--to make things right when they go wrong. Save yourself the trouble--and heed the advice of the other 1-star reviews; go to one of the many other spas in the area.

I booked a facial and massage for my daughter's birthday. I was told to be here at noon. We were…read morehere about 11:50. No one was in front. By the time someone came out and checked her in it was 1220. They said the longer had time to do a facial and they could do a mask. I talked to Lexi and explained the we weren't told to be here by any specific time earlier time etc. As I am telling her this she didn't even provide any apologies or explanation. This is the worst customer service I have ever had at a spa. The only upside is the massage therapist was great with my daughter.

The best salon for so many different services! Brandy is always fantastic at short sassy cuts, as…read morewell as keeping my 11 year old daughter's hair looking fantastic. My son, who has long hair will go no where else unless SheriLee is there. She is able to keep his long curls looking clean and well groomed, and under "control". Amazing product lines, yummy coffee, tea or italian sodas for the kids, and crazy amazing service. They always give reminder calls days in advance (which this busy mom REALLY appreciates)! Owner has a heart of gold and gives back to the community in multiple ways. Can't get any better!

Krysti was amazing and the service was phenomenal. She truly knows what she is doing. By the time…read moreshe was done with my beard, she had me wanting me to give myself my number.

The word "spa" has meaning. It doesn't mean salon. And though this place is slightly more than a…read morestandard salon- there is a menu of facials to choose from, that is it. There will be at least one massage therapist in house when you arrive but again, this falls within the realm of things you often find in salons. A spa then, if we aren't referring to the mineral bath sort (and since its 2022 rather than 1922, we aren't) would have to cater to health/ weight loss/ beauty/ relaxation in a way that isn't done by other businesses. That's why you expect to see medical services at any beauty provider that calls themselves "spa". Otherwise, its just a salon advertising falsely. So with that, I'm taking back this business' use of the label "SPA".

From what I understand, this spa is now under new management, and it has been massively improved…read more The new waiting area is cute and comfortable. They offer tea or coffee while you wait. I see Rica for nails, and she is AMAZING. extremely high quality, excellent nail art, great personality. I'm so happy this place has gotten its act together.

I just had my first massage with the recently opened Uptown Haven and it was excellent. The…read morefacility looks great, shiny & new. While I have been with Karen several times at a prior facility, I scheduled this one with Trisha as it was short notice and I was able to get in. Trisha did an awesome job all-around, and I actually started falling asleep at the very end during the final neck-shoulder-head massage. She hit all the other spots well during the rest of the message. So, with being happy with Trisha on this visit AND having outstanding massages with Karen in the past, I can assure you that you should enjoy your massage here no matter who you schedule with. On top of all of this, their near-downtown Fargo location was very convenient as I work downtown. It was about a 5 minute drive and with their private parking lot, you can park right at the front door and walk in.

Absolutely clean and professional. The smell when you walk in relaxes you right away. I received a…read moremassage and facial and I have to say it was magic, and the products they use are the best. I definitely found my place!! Highly recommend!

Do not ever ever try to do business with Jen and her massage parlor. I had an emergency at work and…read morecalled an hour before the appointment to reschedule for a week later. The new booking was confirmed and lo and behold they charged me for the cancelled appointment and when I called to ask why I was charged already and if they would charge me for next week's, the cold reply was "yes, that is the policy". This was going to be my first time at Pure Bliss but the Jennifer's complete indifference and callousness left me shocked and determined to never do business with Pure Bliss ever again. Is my decision going to hurt their business? possibly no, but I wanted everyone to know this establishment lacks any sense of service and hospitality.

Had such a great experience here. I saw Vicki and she made some really great recommendations about…read morewhat to do for stretching and steps to take going forward to reduce the tension in my body. Can't wait to go back!

The salt bath was just what my achy joints needed. I slept like a baby that night. Just floating,…read moremeditation, and releasing of stress.

This business is simply amazing. The rooms are clean and welcoming, and the staff is knowledgable…read moreand kind.

My mother and I had an amazing experience here. The best…read moremassages we both had in the Fargo/Moorhead area! It was affordable and worth every penny and more! The lady listened to issues and targeted every single one of them. She took her time and actually massaged over our scheduled hour..unlike other places that cut the massage sessions early. We already scheduled our next appointment.. she gained two loyal customers

Not entirely sure the practices here are legal. I've gotten a lot of massages in my life and this…read moreone wasn't exactly professional. Never had a woman straddle my head or pull my underwear down to rub my butt. Never not been partially covered in all the right places for a massage. Never witnessed or took part in such a table shower..... All very questionable where I come from. Las Vegas. I am also 84% sure that none of these people have been professionally trained for massage. Left feeling violated.

The facilities are always nice and professional, but my last visit left me frustrated. After…read morefilling out my paperwork, the therapist called me over and asked about my problem areas right in front of four other people in the waiting area, which felt awkward and unprofessional. I also went for a facial, and the esthetician basically pushed on my throat the entire time. Nice atmosphere, but I just can't bring myself to go back.

I had a membership at a different Massage Envy franchise that I requested be transferred to this…read morelocation when my family moved to Fargo earlier this year. I had a fabulous experience at my previous Massage Envy location and expected the experience to be equally good here. It wasn't. In the mere 6 or 7 months I had an active membership in the Fargo location, I had three consecutive months where I was asked to reschedule my appointments last-minute. I have a child that I need to arrange daycare for a few days in advance when I plan to head out to these kinds of appointments, and getting last-minute notice of a change is incredibly inconvenient. The first two times it happened, I was contacted in the morning just a few hours before I was scheduled for a facial. One of those times, they switched me to a massage (which I did not really want) in order to at least keep my appointment the same day (albeit at a different hour). The other time, I had to reschedule to an appointment a week later. I finally got fed up last month when I drove all the way to the spa for my appointment and, when I got there, I was told there was no esthetician available for me and they would need to get me rescheduled to later in the week. It was a complete waste of my time. Not only that, but they alleged I had arrived 15 minutes late to my appointment on one occasion because somehow their system said I was scheduled for noon even though both my scheduling email and the text message appointment confirmation I received the prior day had 12:15 as my appointment time. Their scheduling is just a complete disaster. I also did not have the best experience on the services I received. I always ask to prioritize extractions when I'm getting a facial and I tried two different estheticians during my time there and one of them, while she did spend a long time focusing on extractions, she pressed my face so hard on the last appointment I had with her that I was in tears. Decided to switch to someone else after that. But then the other esthetician hardly did any extractions and tried to upsell me on a 90-minute facial so that "she would have time to focus on those more". I'm giving this location two stars because the staff is mostly friendly and the place is clean. And fortunately the massage I ended up getting one of the times I was rescheduled was not bad. But honestly, I'm never going back there again. It goes without saying... I cancelled my membership.

I had a kink under my shoulder blade. Kept me awake all night. Massage always works for me. Aaron…read moredid not disappoint. I went in for a 30 min massage offered for same day appt. Worth every penny! This was a deep tissue massage focused on my upper back. I walked out pain free for the 2nd time. Definitely extremely therapeutic. Highly recommend Aaron.​​

The staff is always professional, and the massages are consistently good. Booking is easy to use,…read moreand customer service always responds quickly. Very convenient and reliable!