Beautiful merchandise and friendly service. I always feel zen when I walk in this place. A small…read moreshop with lots to offer. Moderate in price, not cheap, but not "OMG" pricey. You can choose lots of trinkets, incense and boho clothing. Come visit at the Killeen mall.

I loved this company and its goods. However the lack of service and genuine goodwill was…read moredisheartening. I made the unfortunate mistake to put my items on the wrong counter and was told that if I wanted to purchase my items I would have to put them on the other counter? No greeting, no eye contact and no effort to assist moving them. I only purchased my daughters gifts and left mine. I had to ask the cashier her name as she did not have a name tag. At the conclusion of my purchase there was not even a thank you. When I addressed Cory with the question of why no thank you I was given a smart reply. Utterly disappointed with service and strongly encourage others to reconsider choosing patronize this establishment

The associates were rude. Sometimes, they'd acknowledge you. And sometimes they wouldn't. Sometimes…read morethe store opens on time and sometimes it doesn't. Not consistent.

OMGG I cant tell you how much I love this place every was super nice to me and and this is a great…read moreplace to find cute and trendy outfits for cheap

This store is permanently closed, and don't believe it relocated. Such a disappointment because it…read morecame highly recommended. If you see information that it has reopened, it's definitely worth checking out.

Consignment store is no where to be found. There are a couple of closed stores in its place so…read moremaybe it is closed down, but nonetheless, store is most likely closed for good. No sign of the store.

As a former associate for Ross (not this one in particular) but one that was very busy because of…read morethe area it was in, which meant sometimes it'd be packed and other times it'd be bare. Even though there was a lot of traffic at the Ross I worked at, and I worked at night, for the most part, in the day time, the Ross I worked at was well put together and wasn't as messy as this one. Granted, there wasn't much on the racks for clothes and such, it was still a huge mess. Especially, the clearance sections and the home good isles. I noticed it didn't seem like they had a lot of workers out in the day time neither hence why it was probably messy as well but either way. More workers started showing up once the line got super long, they had everyone "man," the registers. Again, I've been told that business' in this area isn't always the best due to the area being impoverished. I guess, that could be the case and I find that a little infuriating because I feel that it's very stereotypical. The lines are long and the service isn't always the greatest but it's retail and for me, that's expected (a wait, sometimes bad service). I have experienced better but maybe I was here on a bad day. Definitely, going to try again. I will say, the DD's right next to this Ross is really nice. Maybe they just need more workers at the Ross?

One cashier was open, the line was getting long and no one was helping. The store itself didn't…read morehave much. this location of ROSS has decent furniture from what I saw. But will not be coming back here again. They really need to open up a a T.J Maxx

I went here with my parents because my Mom was looking for a certain type of item for the sink. We…read morealready looked everywhere. She wanted one of those dish racks that you can put into your sink. Walked right in. It looks like a typical thrift store. Old and new items. My Mom loves buying unique kitchen items like baking pans, dishes or pots and pans. They do have clothes too here.

Soooo the thrift store has had a few upgrades. Everything has been rearranged so it's harder to…read morefind things. There are self check outs now which makes no sense if the workers still ring everything up. The rest of the workers are just walking back and forth throughout the store leaving no room for the customers. I'm used to just going to the sizes that I need and leaving but now everything is out of place. There is still a huge selection of items but it seems like the prices have went up as well. New management, new registers, and still no dressing room. With the new No refund or exchange policy, you would think that they would at least get two dressing rooms. Bring back the person to person interactions please!

The two delivery men who delivered a new rocking chair to my home in Killeen, Texas 76549 at about…read more1:00-1:30 pm on Saturday, November 8, 2025, earned five stars for their great service. The men delivered on time and called ahead to set a time and date at my convenience. I really appreciate the two men delivering and setting up my new chair. The chair is high quality at a fair price. I really enjoy my new chair. Thank you to Furniture Row in Harker Heights, Texas. S Tagstrom

Be careful what you buy from this place. We purchased a sectional that was supposed to be top grain…read moreleather. $5000 later it's peeling like bonded leather and they refuse to do anything. Therefore we are filing a lawsuit.

AVOID: I went there yesterday. As always so many items are unpriced so I had to go to the cashier…read moreto get a price. It literally took 2 seconds for her to scan the item. I thanked her and turned away only to hear her say to the next customer in line .."she was so rude"... I said "did you just call me rude for asking for a price?!?" Yeah she kept her head down..didn't want to look up. I asked her again..no response. The customer said to me "you asked her for a price, that's not rude" I thanked her for validating me and complained to the Mgr... he said he'd speak to her. Unfortunately when I got to the register she was the only cashier. She was actually smirking. I told her to ring me up and let me get out of the store so she laughs in my face like she had done nothing wrong, said nothing wrong. To say I was livid is an understatement. The Mgr rolls up and puts his arm around her and as I left I swear he was smiling with her too. Unbelievably shoddy customer service all for asking (politely) what the price was.

We bought a memory foam mattress from this location 6 months or so ago. The price was great. They…read moreallowed us to pay it off in 6 months with no interest. There were no hidden surprises. Overall, very satisfied with their honesty and the purchase we made from them.