My husband and I have been seeing Dr. Luu on and off for the last few years. Dr luu is very talented, and knowledgeable. However, the quality of service with his staff has recently declined.
I went in for an appointment at 5pm at the Cypress location on 6/25. Showed up 20 minutes early (4:40pm). I go check in, and immediately ask to go and change clothes before my appointment. The guy up front says it's fine, I go change. I come back up front to the waiting area until my appointment time. At exactly 5pm (after sitting in the waiting area for at least 15 minutes), the same guy that checked me in tells me that my appointment was actually scheduled at the Willowbrook location, not Cypress. He also says that I won't make it to the appointment given the time. I tell him that maybe if he had told me that when I first checked in I could've made it to that appointment. He asks if I want to reschedule, I say ok. Then I decide, no. Because sadly, this is not the first time I've encountered an issue with Dr. Luu's staff scheduling appointments incorrectly. (Ex: taking patients ahead of my scheduled appointment just because they allegedly "thought they had an appointment", taking NFL patients ahead of my husband and forcing him to wait an hour after his scheduled appointment time, forcing me to reschedule on the day of my appointment because Dr. Luu had "something else" and he wouldn't be in the office, etc.) I told the kid up front to let Dr. Luu know I'm pissed off that this happened. I walk out and immediately call the other location, and spoiler alert- no one answers. I leave a message for Dr. Luu himself. Told him what happened. Left my number. No response, phone call, text- nothing.
It's plain as day to see that there is absolutely no accountability for Dr. Luu or the actions of his staff. His standards and professionalism have fallen by the wayside and he continues to allow these problems to fester. I will not return as a patient at this facility, nor will my husband. I recommend you do the same. read more