TOP STARS COMPLETELY It's pretty easy to get an appointment. When you get there you may have to wait to see the doctor BUT the doctor takes time with your pet and doesn't push them out the door. They take the time to talk to you and play with the pet while talking to you. Been taking my rescue there for YEARS and never had a bad experience. I've also used them for boarding and grooming. I love that those are in the same building so my dog is always taken care of and is safe read more

Dr. Philips has been fantastic in treating my dog. The support staff seems friendly as well. Would recommend highly.

OSSVH is a great veterinary practice. First and last, what I look for from my vet is excellent care. This is a 5-star practice on that measure. The amount of time that Dr. Hoffman and the other vets in the practice spend with me and my dog Isabella is beyond anything I've ever experienced. If I have to wait a few minutes extra for our appointment because some other owner and their pet are getting the same attention, that's fine with me. The technicians are first rate, too; firm yet gentle with Isabella, and always affectionate. Coordination of care with other specialists is important, too. Isabella is a boxer, which means she also has a cardiologist. When we were scheduling a dental cleaning, Dr. Hoffman told me, unprompted, that she would check with the cardiologist before proceeding with the procedure, which involves anesthesia. The facility is large, bright, well-designed and very clean. They stock a nice assortment of pet needs in their "store" but there's no pressure to buy there if I say I've found a better price somewhere else. I only with I'd found OSSVH years ago! read more

Olney-Sandy Spring Veterinary Hospital is a top-notch practice. Very well-run, professional and caring. Every aspect of the process, from the administration/appointment side, to the medical care is very high-quality. I highly recommend this practice - I actually live 30 minutes away, but think it's worth the drive to know my dog is in such good hands. read more

I've taken my fur babies to a lot of different vets. This one far exceeds every other single one I've ever been to. (And I've taken my animals to an uppity Potomac vet that charged an arm and a leg for waiting in a cramped room for 45 mins before being seen by anyone and getting run out of the room and hassled for payment before you've just said your last goodbyes to your sweet baby.) The doctors actually seem to really care, want to help, and spend the time with you. That's rare these days. Plus they are actually affordable! I'd pay anything for my babies, but it's a rare and very welcome bonus. I can't recommend this place enough to anyone! Love it! read more

I agree that the vets here are fantastic. We primarily see Dr. Gregory and she is just wonderful. When we had to put our 13 yr old lab to sleep, she came to our home to do it with a tech. The only down sides to OSSVH are the mark up on meds, and their unwillingness to talk to pharmacies on the phone or to fax prescriptions. If you don't buy there, which we don't because of the mark-up, your only option is to pick up the written scrip and deliver or mail it. That is why I don't give 5 stars... read more

I was referred to OSSVH for my dog and cat two years ago by a friend who takes her dog there and really likes the vets and the practice overall. And to be fair, I'll say that probably most of the vets there are fine. I originally saw Dr. Phillips for both my pets, and I really liked her--she was thorough and seemed genuinely concerned about the health of my pets, and she was sensitive to the limitations of my budget. This past summer, my dog developed symptoms of what appeared to be arthritis. One week I was out of state and my sister, in Arlington, was taking care of my dog at her house while I was away. During the trip, she called me and expressed concern that my dog's symptoms seemed to have taken a turn for the worse. So I called OSSVH and asked if there was anything my sister could do for my dog until I got back to town and could bring my dog in to be seen. The technician with whom I spoke was very insistent that my dog needed to be seen immediately. I explained that I was away, and the technician recommended that I have my sister bring the dog in. I explained that I could not reasonably ask my sister--who works full time and also has young children--to take time off from work and drive 45 minutes each way to bring my dog in, but that I would bring her in as soon as I got back to town. The technician expressed disapproval with that and told me, after talking with one of the vets, that there was no way to temporarily ease my dog's discomfort, and that I should bring her in immediately. I again explained the situation--out of town, couldn't have my sister bring her--and was again subjected to the tech's resigned disapproval and told that my sister should keep my dog crated at all times except for when she needed to relieve herself. When I did get back to town, a few days later, I took my dog in, and we saw Dr. Stiehl. We had seen Dr. Stiehl before, and I liked her. She examined my dog, took an X-ray, and said that she didn't think it was arthritis but that I should have her examined by a surgeon that Dr. Stiehl recommended. I know that surgeons charge quite a bit, and I knew that I wouldn't be able to afford it. She said that she would look over the X-ray some more and do some research and get back to me in the next day or two with a recommendation on what to do. After five days I hadn't heard back from Dr. Stiehl so I called OSSVH. I was told by a receptionist that Dr. Stiehl was in surgery and would call me back. She did not. After two days, I called again and was told the same thing, that Dr. Stiehl was in surgery and would call me back. Again, she didn't. I gave it one more day, and then I was really angry. The technician I had initially talked with had made such a big deal about my dog having to come in immediately, and now I couldn't get this vet to even return my calls. Dr. Stiehl did finally call me back and explained that she had been doing extensive research on my dog's symptoms and X-ray and still could only recommend that I consult with the surgeon that she recommended. I asked her to please email me that X-rays she had taken so I could take my dog to another vet. I took my dog to another veterinary practice the next day (Pet Dominion, in Rockville). The practice was smaller and not as high-end as OSSVH, but the vet looked at the X-ray, spent some time examining my dog, and diagnosed her with arthritis, exactly as I had originally thought. He prescribed some steroids for a temporary boost, and some glucosamine and anti-inflammatories. It's now five months later, and my dog has been responding well to this treatment. I did not like being condescended to by the technician with whom I originally spoke, and I REALLY did not like having to call three times to get Dr. Stiehl to return my calls. I will not be returning to OSSVH. read more

I have had nothing but great experiences there. All the staff is great. I once had an emergency while taking care of a friend's cat and the receptionists and techs (and the vets over the phone- it was 6:30 in the morning) were able to provide first aid even though this cat was not in their practice. They truly went out of their way to help us. That I will NEVER forget. It is so nice to go to a clinic where all the staff (not just the vets) are committed to the best care. read more

I highly recommend OSSVH. All of the staff has been fantastic with our pet (black lab, getting older). We've met with 3 or 4 of the vets and everybody has been very helpful - just good people, able to explain everything that is going on, why we should be doing whatever is recommended. I've been especially impressed by the follow up - calls and emails to check in and make sure I stay on top of what I should do as next steps. Dr Krueger is great. Also, I equally appreciate that they get that if a medicine costs way less on a website, they don't make you feel guilty about using that. Overall, great partner to take care of your pets. read more

Dr. Stiehl is absolutely phenomenal; she's knowledgable, genuine, and patient. The boarding staff is fantastic too; my cat always enjoys her stay while we're out of town. read more

Unfortunately, 1 star is all that is warranted in my case. My interaction with this practice was a disaster from the beginning. I brought records in for a dog I recently adopted. I gave them to an individual at the front desk who told me the records would be scanned in and the doctor could see them in real time. I thought that was great. All the information was not scanned in. The nervous dog received vaccinations he already got. I was quite irritated because there were 2 techs, the doctor, and me trying to manhandle an 18 pound Chihuahua mix. It was a veritable clown car. I ended up getting bitten. It would take me a really long time to explain what happened subsequently. Long and short of it, there was patient and dog owner blaming for their mistakes, no one talks to each other, and people who weren't even involved in the transaction had an opinion. I have spent an inordinate amount of time on the phone. One person said she wouldn't put me on hold. She put the phone on the desk for 16 minutes and 23 seconds. Today, some other random called me to ask me how the dog was doing. When I went into my story, she put me on hold. She came back to ask me if I read the doctor's email. She called me!!! My dog had a seizure as a result of the anxiety. (I have been an ICU nurse for 18 years and a paramedic for 20. I know what a seizure looks like. )He was supposed to have anesthesia to get his teeth taken care of; not here. Maybe my threshold for this kind of thing is low because I am a Six Sigma, a process person. I couldn't take it anymore. I am taking this poor doggie to another vet. read more

Make sure you check your invoice before you leave this place. Was going there for years and caught them charging me different prices every time for the same procedures. Spent Thousands of dollars there and they treat me like shit. If you have an emergency after 4 they won't take you in. They have a contract with VCA emergency hospital and they make you go there even though they close at 6pm. If you have a bully breed, they don't like you. If your thinking about boarding your dog there, think again. They treat your love ones like trash. Trust me I've seen it with my own eyes. Experience everything first hand. I will never go back to this vet/ hospital ever again. If you love your pet like they're your kids, I'd advise you to go to another vet. read more

I have been bringing my Jackhuahua, Winnie, here for the past 5 years+. I have had nothing but great experiences, not only with the Vet staff but the Boarding staff as well. My Winnie had to have emergency surgery and they took care of it seamlessly and she stayed there for over a week to recuperate. I was on the phone daily to check on her and it wasn't a problem with the staff to keep me updated. I board her here as well and don't cry and freak out anymore when I leave her. I know she is being well taken care of. I also get Winnie groomed here. Christine is wonderful and treats my pooch with gentleness. Always comes out smelling great and her nails are always trimmed to perfection. I wouldn't think of taking my Winnie anywhere else. read more

I followed Dr. Jenny Krueger from Gaithersburg to Olney and think OSSVH is a wonderful veterinary practice. We took our older cat Emma there for several years, and Dr. Krueger did a great job of helping us manage her gastrointestinal issues. Then, when Emma developed severe anemia this past summer, OSSVH did everything they could to help her get through it. We were very sad to lose Emma on August 20, but we will get another cat sometime soon, and I fully intend to keep driving from Rockville to Olney to visit Dr. Krueger and all of the caring people at OSSVH. Thank you! read more

The girls at the front desk are stellar! They are always, and I mean, ALWAYS pleasant and helpful. The doctors are great as well. I take my dog to a different animal hospital for grooming and we'll just leave it at that but I am so happy with the doctors here. I don't feel like they are constantly trying to up-sell unnecessary procedures or medication like the other vets I've been to in the past. Really happy with this place and I'm confidant to say, you'll be too. read more

Fabulous Vet - Nasty Groomer - not much good communication between the two. I didn't even want to leave my dog there and I didn't. It seemed like I was an imposition to the groomer from the moment I walked in the door. I guess she's busy with a real 'princess' grooming clientele and I didn't fit the bill. She had a jacked up attitude from the moment we arrived. On my end, I didn't have the forms she needed, but then again when I made the appointment, no one asked for them. Terrible start to my day!! Glad I'll never have to see her again! read more

Our pet Wesley is given fabulous care by the vets and staff. This vet office is one of a kind. GREAT. LYNDA W.

I love OSSVH! My pup is very scared at the vet, but Dr. Phillips is absolutely amazing with her. She gives my pup so much love, lets her settle down before starting any examination, and just is a wonderful person. You can tell she cares about each and every dog she sees. The staff and vet techs at OSSVH are so kind and caring, it makes me happy to bring my scared dog to a place she gets so much love and affection. I highly recommend OSSVH and especially Dr. Phillips. read more

Absolutely outrageous prices. Shots for one dog = $300. Examination and routine tests = $400. Our dog was not eating, due to a recent gastro event - Cost = more than $1,000! I've been to my own doctor for a comprehensive physical and the cost was half of this. They take advantage people's guilt about taking "care of their pet". They run every test they can and charge you excessive rates because they can get away with it (because you'd want your pet to get the same medical treatment as your kids, right?). Right, except without the insurance. I'd recommend asking them for an estimate of the costs before you walk in the door. Never will go there again.. read more

Dr. Geldon and the staff at OSSVH are great! We used to take our dog to another vet down the street and after negative experiences and feeling like we were being talked down to by the vet, we switched to OSSVH based on a recommendation by a friend/neighbor. We are SO happy we made the switch! Dr. Geldon and her vet tech are great with our fussy dog. They are very patient and they even get on the ground with him to be on his level to calm him down and . Another thing we really like about Dr. Geldon is that she doesn't push expensive prescription medicines or procedures. Whenever possible, she advises us to go to the drug store and give our dog over the counter medicine for humans (with modified doses). Every time we have an issue with the dog, we call OSSVH and they either give us advice over the phone or if it requires a visit, they schedule us right away. Also worth noting that the front desk staff is always very nice and helpful. read more

We started using OSSVH 4 1/2 yrs ago when we decided to breed our Schipperke. We have been very pleased with the comprehensive reproductive care we received. Schipperke tails are docked and the last vertebrae is removed prior to 3 days of age . Dr. Hoffman performed this mini-surgery flawlessly. We have 3 perfect Butts! When the issue of the health of one of our dogs is in questions, we like a 2nd opinion, OSSVH is where we go. Teeth Cleaning is great. Very Clean Facility. read more

We have been going to Olney-Sandy Spring Veterinary Hospital ever since Dr Norm Roskin started the clinic many years ago! Even though he has retired, we continue to use them because the doctors & staff are wonderful--professional, kind, & very caring. Sadly, Dr Philips recently supported us through the loss of our most recent 15 year old dog; her caring & concern was greatly appreciated by our family. When another dog joins our family, we'll gladly return with a smile! Friends have often asked us why we drive 1/2 hr+ to a vet when there are a number of them closer to us...we simply say, "They're the best!" read more

This place has the worst customer service. Be wary of their online appointment system. I booked a regular appointment (they were booking 3 weeks out) and I received 2 confirmation emails and yet when I showed up to my scheduled appointment they did not have it in the system. Rather than saying they would fit me in, they simply dismissed me, had no interest in looking at the email and had no answers as to what happened. The 2 vets who treated my dog there in the past were fine, but nothing to rave about. The only redeeming factor is that unlike some of the chain vet clinics, I did not leave with a long list of procedures and tests to consider. read more

Very poor customer service and communication skills. A lot of misinformation provided. (I was told our cat had not passed stool in six days. This was incorrect. I was told a certain test being run would be back from the lab in two days. It's a test that always takes 5-7 days.) We asked twice for an estimate of services and were only provided that after the fact. I called the practice manager and requested a phone call back and never received one. One of the cats in our group being boarded there was burned by a heating pad that was too hot, requiring 7-10 days additional boarding care. I requested daily updates for a cat who was being boarded and monitored there for ten days and never received one update. I asked for copies of test results to be faxed or scanned and never received them. We run a national rescue group and have worked with over 200 vets in 20 states, and this practice was very disappointing. read more

I went to this clinic for almost 10 years. Depite recommendations for countless expensive tests over the years my dog never did receive a definite diagnosis or a successful treatment plan for his various ailments. In fact, just a teeth cleaning here will cost you over $500. I don't really mind paying for the expertise but this Summer they really let me down. I took my dog in several times and in between visits called for a consult regarding his behavior and symptoms. They mis-diagnosed him. Consequently he had a golf ball sized tumor growing for months. He was given the wrong medication and I had to put him down immediately when he stopped eating. Be careful here. Ask for a copy of the blood test results and do your own research on the internet. read more

Our Viszla named Baxter goes here and always gets great care. We've had normal checkups and vaccinations and also dental work performed. The vets are very thorough and explain everything well. Highly recommended. read more

I have taken my dog here two times. The first time he went in for shots and saw the veterinarian who was very nice and helpful. I had to go back a few weeks later for more shots, so the vet recommended that I call and make an appointment for a "tech visit". I did so and when I went back, one of the technicians took my dog back for his shots. They didn't let me go back with him, which concerned me a bit but I shrugged it off. I asked the receptionist if they could cut his nails while they were back there. A minute later I heard my dog yelping like he was being tortured! I immediately ran back to where I heard the noise and the technician (a female, slightly overweight) opened the door and met me outside with my dog (he was limping). She laughed it off and said that he "thought they were done and moved his paw, but he was not injured at all." I then looked down at his paw and it was bleeding profusely and when I pointed it out, the technician said "oh, let me take him back". When I followed them back to the room that he was in, there was blood all over the floor. So the technician lied to my face about hurting my pet and knew that she had clipped his nail too short but covered it up so that I wouldn't be upset about it. I was still charged $13 for the nail cut and didn't even receive an apology. Here are my concerns: I understand that mistakes happen and I am alright with that, but at least admit that you messed up and apologize for it. Had the technician done this, I wouldn't have been that upset. Although I didn't say anything at the moment, I was completely shocked at the way the situation happened and will not be taking my dog back to this place. It's a shame because my first visit with the vet was very pleasant, but there is no way I can bring my dog back through those doors after what he experienced. read more

I'm kind of on the fence about this place. First, the staff is SO friendly and they adore my pup. The doctors are very knowledgeable and love their patients. And they give time to respond to my emails and concerns. However, there have been missteps that I've been noticing lately. My pup requires all his shots in his front legs not back. They put his shot in the back leg and then we had to wait an hour to get another shot to relieve his discomfort. Why wasn't that noted the first time he had a bad reaction? Twice, he's had to ensure discomfort. Then they wanted to charge me for their mistake. When I went this morning to pick up his meds, they wanted to charge me again for that shot. Seriously?!? Im getting nervous about my pups treatment and overall care and can't help but question whether they are keeping track and having to remind them. There are a million other vets that are MUCH closer to me but I chose this place based on review and staff. And I hope my next two scheduled visits work out great. Otherwise... read more

Dr Hoffman is a caring and knowledgeable vet. Actually all the vets are caring and knowledgeable. When necessary they will call for consultations with specialists. The receptionists are friendly and greet you by name. read more

Pleasant friendly. Great service and honest. We had a rescue bullmastiff. Unfortunately I can not remember our vets. Name but she was extremely helpful and honest read more

Absolutely the best!!! They greet my dog each time we come in, and their kindness and compassion can't be beat. Even the wonderful ladies at the front desk and in their boarding section are just superbl!!! I recently moved from Olney and I will not go to anyone else. read more

Since our trip to Starkville, New York for lure coursing a few weeks ago Crumpet had a slight hitch in his step from a tumble that he took. I did some research and found Dr. Cheryl Stiehl who practices at the Olney-Sandy Spring Veterinary Hospital and she adjusted him and it made a world of difference and his hitch was gone and he is better than ever! I told Dr. Stiehl that Crumpet last weekend got his first 1st and finished his ASFA Field Champion in at the Tri-State Sighthound Club and she was absolutely thrilled! I am so thankful that I found her with her knowledge, caring and wonderful results from her services! read more

I have two dogs - one who hates going to the vet. The vets and techs are super with my dogs - they get down on the floor and greet them and use great distraction techniques to make the exam and shots go smoothly. Plus the vets are really knowledgeable and communicate well. Even though we recently moved from Olney to Silver Spring, OSSVH will still be our vet - they are worth the drive! read more

I have been using Dr. Roskin off and on for over 10 years primarily for reproduction issues. Additionally, I have stored semen with him for over 7 years. I have had some extenuating circumstances that have happend to me starting with losing my late husband to a fatal automobile accident. Dealing with this was not and still is not easy. That being said, today February 23, 2011, I called to pay my storage bill on frozen semen on two dogs; one of these two dogs is now deceased. I was told that the semen has been destroyed. I could not believe what I was told. Furthermore, the receptionist told me that they have tried contacting me for a year and have sent me letters. Granted, I did receive the letters prior to May but none since this time. I did make contact with them last May and told them what I was dealing with. I am so upset with this vet clinic. If I went for many years and did not pay my annual storage fee I can understand the motive to destroy semen. However, it has only been 9 months. I DO NOT ever recommend this vet for his services or for storing semen. L.W. from Maryland read more

For forty some odd years our dogs were under the care of OSSVH headed by Dr. Norm Roskin,one of the finest vets I have ever met. In recent years Dr. Roskin retired. Unfortunately we continued to bring our dogs to OSSVH which is now under new leadership. During this time period our six month old Rottweiler puppy needed surgery. As we asked the Drs at OSSVH if they felt comfortable in doing this surgery and if they had previous experience with this type of surgery, they answered "NO PROBLEM".We also asked if we should bring our puppy to the VCA Specialty Animal Hospital in Gaithersburg,MD for the operation. They answered "no, we can handle it". After about two hours later we received a fone call at home from the OSSVH informing us that they could not complete the surgery after they had opened her up due to malfunctioning equipment and lack of experience with something this intricate. They then closed the surgical wound and instructed us to immediately take our puppy to the VCA Specialty Hospital in Gaithersburg, MD. Before we left the OSSVH they handed us a bill for nearly one thousand dollars for a botched up job. As it was traffic rush hour now, we requested that they drive the puppy to the hospital as we are senior citizens and our night vision is not that good. We were then given the BS that due to insurance regulations, they could/would not do this. We then drove to the Hospital of Specialists where they reopened the wound and operated again. As to much damage and elapsed time had passed our beloved puppy had to be put down four days later Never in our lives had we ever experienced such a disaster such as this.Never again will we ever bring our dogs to OSSVH. read more

I originally thought that this vet would be a good fit for my family (except for the fact that the vet kept cursing by saying "Jesus") however at the time I needed them most they failed me. We moved to the area recently and they were recommended by a neighbor. It was my family's wish that our pet be euthanized in our home. We knew he was getting close and had discussed it with the vet. When the time actually came they made it seem like they were doing me a favor by "squeezing me in" the next day. They gave me one time slot. That or nothing. I felt like my dog was not suffering and this, though not ideal, was OK. I would like to mention that I was offered to drive him over to the vet and they could perform the euthanasia in the car, so I would not have to bring him inside, under the pretense if he liked car rides. Absolutely ridiculous. As he progressively got worse through the evening I called to ask for a sedative to get him through calmly until his scheduled euthanasia the next day. The secretary had informed me that they would not do this and when I asked to speak with the vet I was put on hold for over 7 minutes. Finally the vet got on the phone and informed me that if my dog was that bad off where we needed to give him a sedative then I should bring him in. I reminded her that this was not what our plan had been and that there was no way we were coming into the vet because he did not like going to the vet and I did not want his last breath to be in the place he like the least. I was then told that if he was really out of it then he would not know the difference. I told her that he was not that "out of it" and he was not suffering. She then asked how did I know that he was not suffering. At this point she was being confrontational and and accusatory. Mind you my dog is dying and I should be spending precious time with my dog and family not having this absurd discussion with the vet. I then told the vet that this was not the plan of care I had discussed with them. I was lucky enough to find a veterinarian who was able to accommodate our needs during such a trying time on very short notice. It ended up being such a blessing and my boy was able to die in peace in our home and spend his last evening with us eating junk and having his children read him stories. We were able to put him to sleep in his own home on his favorite rug after my kids went to bed for the night. It was calm and peaceful. When I called back to inform the vet that I would not be bringing in my dog and that I was cancelling his appt for them to come to my home the next day they just said, "OK". Shame on them for treating me and my dog the way they did on his death bed. They made me question myself as a pet owner and I find that despicable. I did not want this situation to interfere with my grieving so I have waited a week to write this review. I am upset by this but am now grateful that things ended up the way they did. When I discussed in home euthanasia months ago with them, all they had to say was we are not able to provide that service however there are others that can. Would not have been a problem. Now I don't want anyone to have to go through what my husband and I went through. Don't spend your time with these folks. They are misleading and are terrible caregivers. And as a registered nurse I feel I can say they have no business "caring" for loved ones. read more

Nothing but excellent things to say about the staff and facilities! The front desk is organized, efficient, friendly, and so helpful with everything from booking appointments to recommending local dog walkers and pup-friendly stores while waiting for appointments. Our two dogs primarily visit Dr Phillips, who they LOVE like family and who spoils them rotten with treats and kisses during every visit, but have also seen Dr Gregory and Dr Hoffman. Even our socially anxious Frenchie loves coming to the office for all the attention and fun she gets out of an appointment. The vet techs, particularly April and Angela, are wonderful with prepping our pets for appointments too. Each Doctor has been professional, warm and friendly, and full of expert advice about everything from grooming to diet and exercise to socializing and training and pet insurance for our dogs. Dr Phillips was our first choice due to her experience with owning the same breed as our dog, a Boston Terrier, and she always has great advice on how to deal with the issues common with short-nose breeds, and we have loved her caring expertise over the last 3 years! We utilized the OSSVH Puppy Plan care package when we brought each dog home, which offered great savings on getting both our girls treated for their first year of vaccinations and shots and checkups. We found the plan an excellent offering with savings throughout the year. Both dogs were also spayed here, and received great care while on the mend from surgery, we were kept up to speed on their progress all day long and given perfect advice on how to treat them during recovery. The staff is always helpful with calling to remind us about appointments and when the girls are due in for shots and vaccinations making keeping up with their health easy. Another perk is easy access online through their website to health records and appointment booking and such. The website is very well organized and easy to manage, with email alerts with the pups are due in for appointments as well. The whole staff is professional and friendly and timely in the office, and most important knowledgable and amazing at keeping our fur-babies healthy and happy!! We highly recommend to anyone looking for great care for their pets! read more

I had my Yorkshire terrier boarded during the X-mas holidays. Upon returned to pick her up, I notified that her collar was missing. A boarding staff member remembered that my pup had her collar on when I checked her in. The staff member searched but could not find it. I left with the hope that someone would find the collar and contact me later. The collar has a special ID tag made for my pup. The next day, I emailed and left a voice message regarding the status of my pup's collar. In my email, I inquired that if the collar was not found, would I be reimbursed. There was no response. That Saturday, I went to facility and inquired directly regarding status of the missing collar. A staff member at the front desk apologized and gave me a replacement collar. No offer has ever made to reimbursement for the lost tag. In my opinion, the staff at Olney-Sandy Spring Vet missed a simple equation of customer service and customer satisfaction. As a result, they have lost my business and I have moved treatment of my pup elsewhere. read more