TL/DR They are a vet in name only. They treat you like a financial meal plan and you are only there to provide for the exorbitant costs to run this BUSINESS. Longer version as a 10 year CUSTOMER. Pros - -They provide veterinary care at a large facility that can do all X-rays, surgeries and grooming under one roof. - Good experience with surgical outcomes, specifically with Dr Rapp. - Front staff- Patrick was always helpful and kind. He was not the only one, but he definitely stood out. - I'll be fair and post this as a positive but they are 1 for 2 on medical emergencies. One time they helped the next day but there was another time they wouldn't let us bring our pet in and told us to go elsewhere. Cons -Financial meat grinder -Not flexible with appointments. Appointments are often a month out before you can be seen. Is your pet just supposed to suffer for weeks? -Everything is at minimum twice the cost as you can get anywhere else. One of the vets breeds miniature schnauzers for profit - where in the world is the integrity in that? -Different vet every time so they even if they did act like they care- they never actually get to know your pets. This also leads to wildly different speculations on treatment. - Just an overall miserable, lousy experience over a ten year period. Everyone seems miserable and unhappy. -I would dread going here every time, but thought there were not any vets out there any better than they are. I was wrong. I found a far superior veterinarian experience. I have to drive an hour away, but it is absolutely without a doubt worth it. I suggest you do the same. read more

I had my first appointment recently and met with Dr Karen Hoffmann and she was very nice, very friendly, very easy to talk to, and she was wonderful with my Miniature Schnauzer. I never felt at all rushed. Her staff was also terrific. The hospital itself is gorgeous and very clean. Although, it is a half an hour from my home, it was well worth the drive. I look forward to seeing her again. read more

Best vet clinic in Olney. The admin staff was prompt with calls, and veterinarians are extremely technical with diagnosis and treatment. Highly recommend. read more

Great first visit. Complete, cost-effective exam and clear discussion. Awesome front desk, tech, and vet.

After my dog, Autumn, had an emergency splenectomy performed at another hospital and her biopsy came back as hemangiosarcoma, we were told by two different doctors to cherish our last moments with our girl. Autumn bounced back after surgery and looking at her, you would never guess she has cancer. Well, my mom and I refused to give up on her, and I called around to many different hospitals -- we were turned away by two due to it being COVID and them not taking on any new clients/patients at the time, which is totally understandable.. but then I found Olney-Sandy Spring Veterinary Hospital. They are about an hour away from where we live, but it is well worth the hike. When I called, I was emotional and spoke to this lovely lady, Kathy. She helped me feel calm and taken care of while making my appointment. I am forever grateful for the compassion she showed me that day -- she could tell I was upset, made a point to make a connection with me, and didn't just ask me for information about my pet. After sending in Autumn's records, we were quickly scheduled for her first chemotherapy consult. Dr. Krueger beautifully explained our options and that she thought Autumn would be a good candidate for chemotherapy. After every chemotherapy appointment she has there, I get a phone call from either Dr. Krueger or Autumn's amazing chemotherapy nurse, Alyssa, on how she was that day; I also get an email from Dr. Krueger with a great summary of her day and what our next steps are. Dr. Krueger is very kind and compassionate. Alyssa sent us this beautiful photo of Autumn and let us know that she enjoyed her hot dogs and beef flavored pill pockets while she was there. Since I am a vet tech myself, it is hard for me to let go but I never had that concern here since I know she is loved and in amazing hands. Autumn was diagnosed with hemangiosarcoma in March and was given 1-3 months to live. It is now August and all her follow up diagnostics are clear -- we are cherishing every day we have with our girl. Her quality of life is simply the way it was before any of this happened, and I do not think any of it would be possible without Dr. Krueger, Alyssa, and the rest of Olney-Sandy Spring Veterinary Hospital's staff. read more

Olney-Sandy Spring Veterinary Hospital - A beautiful photo of Autumn sent to us by Alyssa 3 - Veterinarians Near Me - Sandy Spring, Maryland

The worst customer service ever. All they want is your money. Rude! Do not come to this place read more

Genuinely never had a vet who was so thorough with answering questions & making us feel at ease. We have 2 cats that see Dr. Rapp, one of our fur babies is very friendly while the other is extremely "spicy". Dr. Rapp is incredibly patient, kind, and does not make us feel rushed at all. He utilizes his computer to show us food puzzles, litter additives, and smart scales/feeders to match our cat's needs. Our youngest was in for FLUTD and he answered what was probably 25+ questions I had to calm my nerves and ensured we felt confident in next steps. We appreciate his kindness & professionalism - if you have felines Bruno & Cannoli recommend Dr. Rapp! read more

Vet: Dr. Rapp 5 stars. Administrative/front desk/rx: 1 star Dr. Rapp (one of the newer vets at the practice) has been great. Always very thorough and has spent time explaining everything to me in detail. I've never felt rushed and he has always been prompt with returning my calls. I have a geriatric cat who has several health conditions (hypertension, hyperthyroid, and now renal disease) and he has been very helpful in managing his care. Lots of issues with rx refills. Even instances where the staff has misinterpreted a doctors note, resulting in a very important thyroid medication to be not filled and caused him to be without his medication for weeks. (Drs note was to schedule lab work every 6 months for a thyroid check but they instead denied my refill from chewy.com because they didn't have a lab appointment scheduled yet months earlier). No phone call, nothing. I've requested numerous times to receive a copy of lab work and I'm still waiting. I spend hundreds of dollars on bloodwork every 6 months and sometimes more frequently. I've asked numerous staff and still... nothing. But I do get copies of my receipt and appt reminders promptly It is very challenging to get transparent pricing for lab work. It seems the staff will blindly recommend things without actual knowledge of what is needed. Definite disconnect between the provider and front desk. Again, I've requested numerous times pricing for a couple of select labs versus an entire panel and it has taken multiple calls and messages between staff and I'm still waiting on an accurate answer. It is not a complex request at all. I was supposed to start subcutaneous fluids on my cat this evening. My husband picked it up tonight only to find it was missing the iv tubing which means I have to return BACK to the vet to pick it up (not an easy feat with working FT and two toddlers...) and of course delaying my cats treatment further. read more

I do not understand the negative reviews. We've had nothing but glowingly positive experiences. We started taking our dog here when we got her in 2015 and then switched vets a year later just because Olney is far from us. However, we've recently returned to OSSVH because the service cannot be matched. I noticed my dog recently had issues with her mouth so I called several area vets, and they were unwilling to see her right away. I called OSSVH - whom we haven't taken our dog to in at least 3 years - and they had an open spot for her the next day. Even offered to get her most recent medical history from our current vet. Dr. Rapp was thorough and transparent. I had to wait in the parking lot due to COVID-19, but he called me every 20 minutes to report what he found. Outstanding service. read more

Love Dr. Krueger! She is so great and actually listens to me in regards to my dogs health problems. They are pretty booked though most of the time, so it was kind of difficult to get an appointment. But they always submitted my pups medications on time and we're transparent about pricing read more

OSSVP is the best vet, boarding and everything for my pets! Doc loves Dr. Phillips who has been taking care of him since he was a pup! He loves everyone there. He thinks it is the best place ever! I trust no-one else with Doc, but OSSVP! Thank you for being so awesome and taking care of my now "senior" eternal puppy golden! read more

Never referring anybody to this place ever again , I've sent a few breeders this direction and that all stops today .. they change their policy and don't even try to work with you after the fact they knew they didn't inform anybody on the changes .. all they want is money for half done service . I'm glad I found out before it's too late because I sure don't want my dog getting any type of work done here as far as reproductive .. read more

Absolutely fantastic clinic! A little over an hour drive from my house, but totally worth it for the quality of care and professionalism. The staff was more than willing to take some time out of their busy day and share their experience and knowledge with me. They clearly know what they're doing, AND they made my dog (who is friendly, but is suspicious about clinical handling after a nightmare experience at a different clinic years ago) feel very comfortable. They had him back out to me in no time, and he looked calm and happy. I won't hesitate to recommend OSS to anybody willing to listen, and I'll definitely be back! 6 out of 5 stars; great people! read more

I don't normally write reviews. This review is about sperm collection procedure at this vet. I have a dog that I adore and I wanted to collect his sperm so I can have his puppies. They charge 350 plus 120 storage. Im fine with that. Its 350 wether or not they collect. Im not fine with that. Its 350 wether the sperm they collect is "good or bad" . Im not fine with that. I have been here 4 times to collect. Two times female dogs were present to make it easier to collect. At the end of the day it just was not enough good sperm. I could keep going but now there is "too much liquid" to inject into a female. I have spent over 1,000 and 10 hours traveling. My suggestions to the vet: 1. If you think that age plays such a factor in collecting then don't try collecting after a certain age. Don't try and say sorry your dog is to old, now pay us. 2. Don't charge full price if you cant collect. Charge half price. 3. Don't charge full price if the sperm is "bad". Charge half price. 4. If over 3 rounds of collection is going to be too much fluid to inject into a female, then limit the collections to three rounds. Basically they use the love that you have for your dog to convince you keep paying them. Total rip off and waste of time. read more

I was referred to OSSVH by my vet for repro work. From the first time I called, they were very upfront and honest. Kathy was very nice and explanatory. I found Dr. Hoffman to be very thorough. She wasn't the most friendly, but she wasn't the worst, either. She's kind of a no nonsense person. That's ok with me me. I just need you to be a good doctor. She eventually loosened up a little of the course of our interactions. When it came to my dogs repro case, I felt that they all very much worked as a team. Dr. Hoffman was off so another dr was handling our case. The dr on duty, another doctor and Dr Hoffman all were group texting and jointly reviewing and making decisions about our case. That made me feel very comfortable. They worked as a team. They're plan of action worked impeccably and they knocked it out of the park! I worked closely with them for several months and it was nothing but a good experience. Even my bills almost always came in under the quoted amount. Great repro work. read more

I had the pleasure of using OSSVC for eleven years while living in Olney. During that time, I never had any experience that wasn't properly managed in every aspect. The schedule runs on time at this clinic. The staff don't keep u waiting. They are attentive, responsive and professional. The meds are all in the bag, and they ask if u need an itemized receipt for insurance, every time. Sign of a well regimented training... I believe the management own the place, and the quality of service apparently starts at the top. Knowledgable, thorough and available. They seem to have invested properly in supporting technology and business process, as it reflects in the efficiency of their service. But they are not all about the bottom line, and have referred me to web sites where I can get canine meds at a lower price compared to their clinic. Impressed to see a company concentrating on their core business, and not pushing ancillary items that are 'above market' prices. Bravo OSSVC. read more

This place used to be good whel Dr. Geldon was there. Now they have Dr. Stiehl who is the most unprofessional vet I've EVER encountered. I have a fearful dog and I told I understand my dog needs help with his issues, but it's not something that can be fixed overnight. She ended up traumatizing my dog even further and had to sedate him JUST to vaccinate him. I now have a new vet who understands dogs (unlike Sr Stiehl) and had NO issue giving him his vaccines without the use of sedation. I would never trust this woman with my animals. read more

This vet is best. They have 4 or 5 vets at this hospital and they all rock. My dog (see pic in profile) had a crazy problem when he was young, called HOD (no clue what it stands for). They took great care of him for months. He had to spend the night there a bunch and get IV's, and the entire staff loved him and took great care of him. Heather, the front desk manager, is super nice and the two best doctors there are Hoffman and Baber. I highly recommend this place to anyone with a pet. read more

I am rather picky about the vet offices my GSD go to and have been taking them to see Dr. Gregory for the better part of 4 years now. She has completed routine visits, vaccines, tests, health certifications, reproduction assistance, spays, as well as the misc items along the way. This vet is slightly more expensive than you would thing however they have a great team of vets and tech along with the vast variety of equipment (including laser tech). So, I would highly recommend them to anyone that wants the best for their pets. I can't thank them all enough for all that they have done! read more

OSSVH has been great for us and our two Boston Terriers. They were very supportive when my female had to be put to sleep a few years back, and have helped to maintain the health and longevity of my remaining little guy, who just turned 13. As far as facilities are concerned, you won't find better in the area, I don't think. Dr. Hoffman is awesome. We worked with her on Punkin's epilepsy issues for a long time and she was very dedicated to helping him get the right dosage of medication, even though there were some serious bumps in that road. She's our primary doc although I like Dr. Roskin too. The front desk staff is sweet and efficient, and always remember Punkinhead. : ) Of course you're going to spend too much money on vet care (in my opinion) anywhere you go, but at least I like knowing it's quality care. Bill Brown, the head tech, and his family dog sit for us when we're on vacation and he is great. Highly recommended. He stopped by on Christmas morning and Punkin went right up to him like an old friend. read more

ProfessionalismVet  very unprofessional, disheveled looking.could not take the time to speak with me or explain much,Unfortunately  my interaction with this practice was a disaster from the beginning.The staff/tech did the best they could. Must be fun working here.... not.I will write a more detail explanation on my encounter with this practice. I would not recommend anyone to his practice with high-end dogs . read more

From the office visit with our first adoption, to the day we had to say goodbye to that same pup 14 years later, the care we've received at OSSVH (for over 20 years) has been exemplary. Our first vet was Dr. Jarboe and we were saddened when she retired. Luckily, Dr. Phillips came aboard and provided us with exactly what we wanted and needed for our 3rd canine kid. The staff is always pleasant, helpful and understanding of any needs we may have. We've used the grooming services and the boarding services and we've been happy with all of it. We love our dog so it's important to also love our vet, and we do! read more

Been our vet for many years. Compassionate, knowledgable, offer great advice through all phases of our dogs lives. From puppy through the tough decisions at the end, they are there. Great practice! read more

This review is for the groomer at OSS Vet Hospital, Christina Leon. TERRIIBLE. HORRIBLE. UNPLEASANT. Avoid this groomer at all costs. Here are the reasons why you should go elsewhere for dog grooming: First, the last time she groomed our dog, she totally botched the job. Our dog has an undercoat, very thick hair and the hair is not supposed to be cut short. We picked up our dog and he was clipped very short and very uneven in multiple places. It was almost if someone groomed him who had no idea how to work this job. Second, Christina Leon has arrived late for multiple grooming appointments that we scheduled with her in advance. Then on our last appointment when we were running 5 minutes late, she had the nerve to tell me that she was about to cancel our appointment. Third, when we go to pick up our dog, most times Christina is not even there ---- she has a young kid working the groomer desk for her who could not even get a leash on our dog. There are so many better grooming options in Montgomery County, so make sure to avoid Christina Leon! read more

From my first appt my gutt was saying no. The vet was definitely not very friendly or engaging. I should have listened to my gutt!! Went there for reproductive services at the recomendation of my regular vet. In the past I drove to a repro vet over 2 hrs from me. This vet was just an hour so trying to save some time and gas money in these times. I was told they'd call me with progestrine test results. It was getting late in the day and nothing...I ended up having to call. If I had been contacted in a timely manner I could have arranged for the AI specimen for the next day. When I first contacted this vet office the girl said they understood and were very sensitive to the timing requirements with breeding. That was not my experience at all. I will return to my former repro vet in PA. In the 4 years I have used my PA vet they have never missed and were always accommodating even on weekends. That's 12 breedings all successful. I am now embracing that saying...If it ain't broke don't fix it!! Expensive lesson learned!! My 1 star is for the very nice office staff and vet assistants. read more

OSVHH is a great veterinary service. They have helped our rescue with vetting and boarding our foster dogs before they moved to foster homes. They have helped with difficult health issues and performed surgeries to fix knee issues. They are invaluable to us. read more

OSSVH irrational process for filling diarrhea mediation called in from Skylos Veterinary Clinic was futile. It was a process that took lengthy time on my part to work out the confusion. Would have been wiser and easier if I travelled to Skylos earlier in the day to pick up the diarrhea medication rather than relied on OSSVH expediency and competence. I regret the decision on my part use OSSVH. Apparently, OSSVH doesn't quite grasp the difficulty of a dog having every 1/2 hour a diarrhea issues. OSSVH is not a vet clinic I prefer to use in the future. read more

There are so many good things I enjoy about this wonderful establishment and everything the doctors, assistants, and staff do to take care of our loved ones! Top notch indeed ... and am grateful to each one who takes the pride in their loving, professional care!! There is an area of disappointment ... and that is the owners / management do not offer Military Veterans a discount, only to Active Duty. For your situational awareness, Retirement Pay is normally half of what was paid on Active Duty. Furthermore, 20 years or more of selfless sacrifice for our great Nation may be thanked and appreciated, but no relief in usually major expense. So thank you for assisting those who currently serve from this area (which is small number) ... and hope the decision makers re-look at their Veteran assistance read more

I absolutely love OSSVH! My husband and I live within walking distance of a veterinary clinic in Bethesda, MD but the service was not up to par with what we needed. The final straw was when we needed help with reproductive services and the vets had no idea what we were talking about. Cue OSSVH - they were helpful in all areas and provided great guidance on topics we were completely unfamiliar with. We especially love working with Dr. Krueger, but all doctors we have encountered have been great! I highly recommend. We are happy to do the longer drive for a great service! read more

They take great care of my fur family! The staff is excellent, very friendly and responsive. Most recently they boarded my cat for an extended time while I was selling my home- my cat was well taken care of- feeding, grooming and of course lots of petting and attention from the staff. Love the report cards you get on your pets behavior when you pick them up. read more

I have been using OSSVH for two years and had reasonably good experiences. Today's experience is worth documenting. While COVID has caused considerable anxiety, it is no excuse to be dismissive and rude to a customer. I went to pick up my dog today and waited over 10 minutes in the parking lot trying to get through the voicemail system for pick up. You have to call at least twice for a physical person to answer but if they are all on the phone you go into the voicemail system. After 10 minutes and needing to get young children, I went into the vestibule with my mask intact, opened the door to the waiting area to let someone know of the delay and hoping to just give someone my dog's name so she could be brought out. Maybe a minute later, Dr. Gregory comes out and shews me away like a gnat with her hands from the vestibule. She doesn't even greet me but is just using her hands to push me out. All she can say is "go" and I ask where am I going to and she says "out the vestibule". Outside, I finally give her my dog's name for pick up and all she can say is we are doing the best we can when I tried to explain why I can inside in the first place. The experience left me questioning the customer relations at OSSVH. There are much more professional ways of handling customers like first greeting a customer and explaining that no one is allowed in the building at all, even the vestibule. Or just asking me to step back outside rather than shewing me with her hands like I am a bothersome bug. I never went through the second door and did not plan on it. With all the anxiety and tension in the world, it is sad when a place taking care of pets is a turn off!!! read more

My wife and I have left our dogs with neighbors, relatives and "professional" dog care people who come to the home. Every time we've done that we've had to deal with several weeks of separation anxiety once we returned and then had to go to work (or to the store, school, etc). When we leave our pets at OSSVH we don't have those issues. Clearly they pay attention to the beings that they are charged with caring for and they do it well. No longer looking for another option. read more

I will NEVER use or recommend this veterinary clinic again. We scheduled what was supposed to be a "routine" c section for our dog. Set many appointments for progesterone testing and had an ultrasound which confirmed 10 pups. The C section was performed 3 days ago and last night Nala delivered the 10th pup (deceased) which could have resulted in her death. After arriving to the clinic today manager Karen Hoffmann and Joellen Gregory were very unprofessional to say the least. Not only did they not want to accommodate or perform any follow up work to ensure there were no other pups or signs of infection, but they were also very rude, off putting. When confronted with their medical negligence these women laughed in my face and interrupted me several times as I tried to advocate for my animal and even had the audacity to tell me they would prefer if I "took my puppies and left" because they felt that "there was nothing more that they could do for me and I was behaving irrationally." It wasn't until I refused to leave and demanded my dog receive care and threatened to sue that they performed an additional ultrasound and finally printed my paperwork. They treated my dogs and I with so little care and attention that it was hard to even believe they were veterinarians. At one point the general manager and owner of the practice Karen Hoffmann laughed rolled her eyes and left the room never to be seen again while the other mentioned Joellen Gregory attempted to ask me to leave again. After mentioning legal representation they "cut us a check for $600" out of the $1800 spent. Please DO NOT EVER TAKE YOUR PETS HERE. HORRIBLE SERVICE!!! If I could have given them no stars I would have. read more

Excellent experience through and through. I wish Dr. Phillips treated people, she'd be my doctor in a heartbeat. Always on time, engaging and thorough. Their "healthy pet plan" makes the financial aspect a breeze. read more

Just a moneymaking enterprise. They botched the surgery on my dog and the dog could have bled to death after surgery had I not taken the poor animal to an emergency clinic after hours. When I returned with the dog the next day, I was presented with another exorbitant bill for trying to correct the mistakes they made the day before. Steer clear of this place, please. For your pet's benefit and for your wallet. read more

This is the best Veterinary Practice I have ever used. Not only are they a full service practice (teeth cleaning, wellness visits, boarding, minor surgeries) but Dr. Hoffman is the most caring and compassionate vet (across 3 major metropolitan areas) that I have had the pleasure of meeting and working with. Her knowledge is extensive and her practical advise is incomparable. read more

I decided to try this place based on the high reviews and now I'm wishing I took my baby and my $1000 somewhere else. DR. GREGORY was very insulting, not apologetic for her insulting remark and very confrontational. A client has every right to ask questions and to feel confident about a surgery. A doctor should explain the surgical procedure with kindness and understanding vs saying in a demanding tone, "what is it?! Is it the money?" Umm no, it's not the money. I make six figures. There are all different types of vets. Some are more conservative than others (in regards to surgery) and doesn't a client deserve a respectful explanation? I'm a new client who is in the midst of trying to find a new vet for my baby. Being very pushy, rude and disrespectful will not earn my trust or business. The place is more expensive than others but I really liked the office staff. They are super friendly and nice. read more

TOP STARS COMPLETELY It's pretty easy to get an appointment. When you get there you may have to wait to see the doctor BUT the doctor takes time with your pet and doesn't push them out the door. They take the time to talk to you and play with the pet while talking to you. Been taking my rescue there for YEARS and never had a bad experience. I've also used them for boarding and grooming. I love that those are in the same building so my dog is always taken care of and is safe read more

Bad customer service. They are busy, and treat you that way. If you are a new customer you feel like a stranger, even though we have been going there over a year. They are uncompromising with their $70 missed-appointment-fee, so make sure they are your number one priority. We will not return. read more

The staff are all very warm and friendly and are extremely professional and compassionate.