Poor customer service. Repeated calls go unreturned, but we receive a solicitation call from the…read moreagency the moment we start looking for other coverage at a SF competitor agent. Disappointing agency experience from such a reputable company Time to move on.

Reached out and Paul made contact right of way. Spoke about what insurance was needed. He called…read morenext morning with numbers, like that Homeowners policy is in effect. Easiest way to handle. Thanks Paul!!

Nicola has been providing coverage for my auto and properties for years and always delivers honest…read moreand timely service. Shopping policies and coverages can be a burden but Comparison Insurance has made it easy. if you're shopping around or ready to make a switch, give Nicola & Comparison insurance San Antonio a call!

Asked for medical insurance that Yelp referred me to this company. After 48 hours of waiting, they…read moreapparently dont offer this service, yet its listed. Concerning.

Great service and super efficient. Bailey set me up with the insurance I needed in seconds flat…read more She listened to my situation, and set up a fantastic insurance package tailored to my needs.

When I moved to San Antonio from NJ and needed to switch my car insurance over, I chose this office…read morelargely because they were so friendly and easy to work with. Suzanne helped me get everything switched over, made sure I was getting any discounts that I qualified for, and generally made the whole process very easy and painless. I have since interacted with both her and Megan and have had nothing but positive experiences talking to both of them. I will definitely be keeping my insurance with them as long as I'm in San Antonio!

one of the best insurance companies ive had. i pay a little…read moremore a month to have great customer service.. stephanie is my go to for anything i have . she is very knowledgeable and gives great recommendations. im in the service industry and she is not pushy at all . by far best experience . if all else fails call steph at allstate haha . thanks for all you do.

I needed business insurance and spoke to Tricia. I called other insurances and they were clueless!…read moreBut Tricia knew exactly what I needed! She did an amazing job helping me get a great rate! She was so gracious and patient with every phone call I made and every question I had! If you need insurance call Tricia! They should change their jingle to.... You're in good hands with Allstate and Tricia!

Sylvia has been above and beyond for us! We appreciate the exceptional level of care that AHIA…read moreoffers. Highly recommend!

Rep is very knowledgeable and helpful regarding the questions I have on medical coverage. Very…read moreprofessional and courteous .

First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

RE: Claim Number: 0024332561…read more I am requesting MEDIATION because my roof replacement claim was denied by USAA on April 14, 2026. On February 21, 2026, I submitted a USAA Property Claim for roof replacement and stained ceiling tiles in garage and hallway from leaking roof. All requested documents were submitted to include pictures and receipts for removal of tree limb that fell on the roof on April 15, 2020, and pictures of water-stained ceiling, however, my claim was denied for roof replacement but approved for water-stained ceiling repair in garage and hallway, which was caused by a leaking roof. When I requested a reason why the roof replacement was denied, I was not given a CLEAR, CONCISE, or DIRECT answer other than the following, "yes there were several ridges," and nothing more. When I requested a copy of the "roof inspection report" from the USAA inspector, I was denied and told the following, "The report is considered proprietary information for USAA." I have faithfully been paying my premiums monthly for Auto & Property and has not missed a payment over the past 40 years, however, USAA has a problem honoring claims filed by veterans, especially 100% service-connected disable veterans. The roof is 15 years old and leaks, however, USAA does not want to honor the policy I have been paying for since purchasing the home in 2017. *VETERANS AND VETERAN FAMILIES BE WARE! USAA IS A CORRUPT COMPANY THAT MARKETS TO VETERANS, HOWEVER, THEIR ACTIONS HAVE PROVEN THAT THEY ARE DISHONEST, DECEIPTFUL, AND CORRUPT! THEY WANT YOUR BUSINESS AND MONEY BUT DOES NOT WANT TO PAY LEGITIMATE CLAIMS.* *PLEASE conduct your research before selecting USAA as your Auto or Property insurance company! They are not who the claim to be and DO NOT CARE ABOUT VETERANS as they profess! All they want is your business and your money, however, when you file a legitimate claim, they either deny you outright or avoid paying you what your claim is worth! There are many other companies that offer a better product for less money and will treat you the way you deserve to be treated as VETERANS!