I'm giving 2 stars rather than 1 because the finished product appears to be fine. Not what I…read morewanted, but it is what it is at this point. The ProVia Endure windows are functioning well, and the lifetime warranty provides some reassurance, though that confidence was significantly eroded by the process of getting here. A 1-star rating would be justified based on the experience alone. I hired Tacheny Exteriors in June 2025 to install three ProVia Endure casement window sets in my home. The project involved creating new rough openings, headers, and framing. The original contract was $15,200. Electrical work was not in the bid. Once walls were opened, wiring needed to be relocated, adding $1,458. This can happen with older homes and is worth knowing going in. If you're having new openings cut, it may be advisable to have your own electrician on standby. In my case, I had no choice but to accept the price given since the walls were open and the project needed to keep moving. Two of three windows were installed approximately 11 inches from the agreed placement. The basement window was also misaligned by 4 inches horizontally and 1 inch vertically. Tacheny initially acknowledged these errors in writing and offered to move the windows. After key staff left the company, that acknowledgment was walked back, and I was told I should have drawn diagrams on the wall to prevent the error. The project consultant, installer, and production manager all left during my project. The building permit was filed incorrectly as a replacement rather than a new opening, causing a required framing inspection to be missed. Tacheny was notified by the city in July 2025 to correct it, but the inspection was never called in. When I raised this, I was told the error was the city's fault and that most cities no longer require mid-construction inspections. I verified both claims with the city inspector and neither was accurate. The inspector accepted photos but noted the gap in the final report and that a vapor barrier was not installed on the living room header. The permit was also filed at approximately $10,100 despite the contract being $15,200. The NFRC stickers on the installed windows did not match the ProVia spec sheets from contract signing, showing Southern climate ratings instead of North-Central with significantly different air infiltration numbers. ProVia would not provide formal written confirmation, so I obtained a signed letter from Tacheny confirming the correct windows were installed. This might not have been an issue at all, but my trust was completely undermined by this point. Communication was a consistent challenge with extended gaps in responses and claims of communications I never received. Information from Tacheny was sometimes inaccurate and had to be corrected after I verified details with the city inspector. The project required me hiring a lawyer and a negotiated $5,000 settlement adjustment. The initial invoice labeled this a "Goodwill Discount," mischaracterizing the adjustment, and had to be corrected. Contract to final payment took nine months. I want to note that the issues I experienced, including communication failures, installation errors, blame-shifting to the customer, permit and inspection problems, and extended project timelines, appear to be consistent with experiences described by other reviewers on both Google and the BBB. Potential customers researching Tacheny should also be aware that there are two separate Tacheny Exteriors listings on the BBB, one in Minnesota and one in Arizona, with the same logo. Make sure you are reading reviews for the correct location. The windows work fine. The challenges were in project management, communication, installation accuracy, and permits. Document everything in writing, verify permit claims with your city, and be prepared to manage the project yourself.

Again, BUYER BEWARE. Tacheny's reply to our review is filled with several gross misrepresentations…read moreand is perfectly indicative of the spin they will put on any situation to avoid bearing responsibility. While they originally stated that we had "terminated" a previous contractor, that was patently false and they have since edited their reply to reflect that. We don't know why Tacheny would refer to a previous contractor (who was hired for roof repair) since it insinuates that we are people who habitually hire and fire contractors, which is also completely untrue. Tacheny challenges our statement that the cedar lap was in 'excellent condition' and instead states that it "displayed rot and cracks"--also untrue. The cedar lap siding is solid and has been inspected by a contractor who has extensive experience working on old home restoration. Tacheny can make all the conjectures they want about why the "prior owners installed metal siding", but we are actually good friends with the previous owner and know for a fact that the house was wrapped to lower the maintenance requirements (which was common from the 40s to the 70s because painting is expensive). At the time, we didn't know how much of the cedar was under the aluminum, which is why we were elated that almost all of it was still there, intact, and worth restoring. As for our insurance claim, we don't quite understand how they can take credit for a 47% increase in the claim value. Our insurance company is also curious about this since all of the roof and almost all of the siding had already been approved for repair back in 2022-an entire year before Tacheny entered the project. While they pointed out a few new things to the adjuster, our insurance company isn't sure how they would justify 47%. As we said in our initial review, please read the other one star reviews and note the similarities and patterns. And keep in mind that this is a company who filed an unjustified and overstated mechanics lien on our property without even the common courtesy of notifying us (we happened to notice it on an itemization list they sent us). And while they didn't want to refund us the $10,186.74 we asked for, they did offer us $5000 in exchange for not posting negative reviews. After all of the negotiations, we were grateful that in the end they chose not to refund us anything, because we feel it is more important to share our story and warn other homeowners.

Excellent service from start to finish, they were professional, efficient, and left everything…read moreclean. My new roof looks sooo much different

From the owner: At Crown Exteriors, we specialize in roofing, siding, gutters, and storm damage restoration for…read moreTwin Cities homeowners. Whether you're dealing with damage or planning a full exterior upgrade, our team brings professionalism, integrity, and top-tier craftsmanship to every project. We offer free inspections, help you navigate insurance claims, and stand behind our work with strong warranties and responsive service. Crown Exteriors is also proud to support Feed My Starving Children (FMSC) as part of our mission to give back. Need help protecting your biggest investment? Let’s get started—reach out today for your free inspection.

The Attention that Jesus and the rest of the crew gave us was Incredible! The work was…read morepristine,speedy and detailed! They have done our roof and siding~ Highly recommended for your next home project!

I had the extreme pleasure of working with Dominic Moose and from start to finish he was able to…read moretake the ease out of dealing with insurance and getting the project started and completed in a very timely manner. For the value they provided they went above and beyond. I have mentioned Clear Cut to my neighbors and friends but the real gem in all of this was the customer service provided by Dominic Moose. Thank you,

We had this door installed in 2020 and the overall quality of the door is excellent but service to…read moreget it installed and the install quality are pathetic. I had felt a draft during the cold season and being a typical husband didn't address it right away. Yesterday I removed the trim and the first section showed a 6 or 7 inch area with no insulation. I decided to remove the rest of the trim and the top - no insulation and I could feel the air blowing in. I have a bunch of photos to add to this review. We are due to have windows replaced on the house and these hacks won't get a call

Pleased with our new windows! New windows match the windows the previous owner of our home…read morereplaced. Great value! The quote came in around half of what another company quoted. Matt was an excellent installer. Such a hard worker, professional, friendly, and extremely clean! Plus, all done before the weather turns cold as a bonus.

Very professional and polite. After two companies tried to sell me a full roof replacement, Dave…read morecame out and told me he would be able to Repair the area in question without issue. I am so glad I found him. He was prompt and did terrific work. When we do need our entire roof replaced in the future, he is the one we are going to call.

From the owner: Residential roofing,Commercial roofing,Roofing repairs,Siding repairs,Snow and ice…read moreremoval,Gutters,Gutter installation

Sergie and his team did a stellar job. He assisted with our insurance appraisal, fought for us to…read moreget all the damage replaced on our roof, and provided excellent customer service with the roof replacement options. When the team came out to replace the roof, they did an excellent job and tidied up our lawn, driveway and deck to ensure remnants of the roof and nails were all picked up. We are so happy we chose them to replace our roof and would highly-recommend to anyone looking to have some roofing work done.

They provided excellent service and made sure to clean up the yard of nails. They were very…read moreprofessional and provided excellent care and service. They even got the job done before I came home from my quintuple bypass surgery and hospital stay..

Excel Exteriors says the 'most important part of a roof is the roof decking' (on their website…read moreunder FAQ: https://ineedroof.com/top-parts-of-a-roof/) However, in July 2024, Excel saw 1" gaps in my existing roof decking, yet ignored the City of St. Paul Code which says 'gaps in decking greater than 1/4" require plywood'. Excel installed new shingles on top of old decking with large 1"+ gaps. They should have installed plywood over the old decking, which my insurance would have paid them for. Excel wanted to make a quick buck and get done with the roof, rather than wait for my insurance to OK an $8000 plywood supplement payment. Excel lied to me when they told me 'your existing decking is fine, you don't need plywood'. The photos Excel sent to the permit department inspector office also showed large 1" gaps. The inspector told them they installed the roof wrong. That they need to install plywood. He wasn't going to ok their poor workmanship and close the permit, so the permit remains open=which means the roof was done wrong/doesn't meet code/and needs to be torn off and done right. Excel Exteriors ignored the inspectors phone call that they redo the roof. Then the inspector sent Excel a letter saying the roof was done wrong, redo it. Excel ignored his letter too. It's been 8 months since Excel Exteriors installed the roof, yet they've done nothing to correct the problem, nor if or when they would redo the roof. Now the DLI (Department of Labor and Industry) sent Excel several letters asking them 'what's your plan for redoing this roof?' Excel ignored the DLI department's letter for several weeks. When DLI called Excel, Excel said they wanted a second opinion--which was a stall tactic. Their request for a second opinion from the permit department has been denied. DLI is going to fine Excel for their failure to repair the roof with plywood. I'm going to sue Excel, get the DLI and St. Paul City inspector to testify Excel intentionally refused to fix their roof code violation. Then I'll use the judgement and get reimbursed by the 'Contractors Fund', a fund that all contractors pay into each year, to reimburse homeowners for faulty contractor workmanship. Excel intentionally did faulty roof workmanship. They thought they could get away because their work was hidden under shingles. They ignored the city inspector's demand they do it right and thought he'd 'go away', but he hasn't. In fact, Excel's faulty roof workmanship has caused major interior damage too. Immediately after they installed the faulty roof, I told them I saw water damage on the ceiling. Excel came out, looked and said 'let's wait and see what happens'. Well, a few weeks later A HUGE 9' X 9' INTERIOR CEILING FELL, ALL DUE TO THE WATER DAMAGE FROM THE IMPROPERLY INSTALLED ROOF. Excels insurance company, Markel, offered me only $4,000 to fix my interior damage that was caused by Excel, but my damage is well over $80,000. All the ceilings upstairs have water damage, all the plaster walls have cracked from the top of the ceilings to the floor, antique furniture was crushed, all the linen and clothes are filled with dust and debris. Doors, trim, floors are all scratched. Windows are cracked and blinds are ruined. It's a disaster. Excel thought they could hide their poor workmanship, but when the ceilings fell, Excel's faulty work was exposed for everyone to see the 1" gaps in the decking, where nails are hanging in these spaces, not holding anything on. Therefore, the roof is not secure. That's why decking is the most important part of a roof'. DECKING IS MEANT TO HOLD THE SHINGLES ONTO THE ROOF. With Spring storms and gusts of winds, these shingles may fly off---they're not secured to anything. DON'T RISK HIRING EXCEL EXTERIORS TO DO A ROOF. THEY'RE REFUSING TO REDO MY ROOF WITH DECKING THAT'S NECESSARY TO CLOSE THE OPEN ROOF PERMIT. I CAN'T REDO THE INTERIOR DAMAGE UNTIL THE ROOF IS REDONE. EXCEL EXTERIORS REFUSING TO LET ME FILE A 'LABOR WARRANTY CLAIM' SO I CAN COLLECT ON THEIR FAULTY WORKMANSHIP. THEIR GENERAL LIABILITY INSURANCE, MARKEL, HAS ONLY OFFERED ME $4000. EXCEL'S OWNER, ALEX SHIKLINSKI; BRANCH MANAGER JORDAN EIGENHEER; PRODUCTION MANAGER JEREMY KUEHN AND HEATHER THOMPSON, SENIOR INSURANCE CLAIMS SPECIALIST FOR EXCEL EXTERIORS, ARE ALL REFUSING TO FIX THE ROOF OR HAVE THEIR INSURANCE INSURANCE PAY FOR THE DAMAGE. BUYER BEWARE.

I highly recommend Excel Exteriors! They worked with my insurance company to reconcile the damage…read moreand final cost. They treated me and my home with respect. Their clean-up process was stellar and when they were done it was as if a roofing job never even occurred. Seriously!! I am especially thankful for Dave F. and his expertise and transparency in the detailed roof repairs for both the house and garage! Give them a call! You will NOT be disappointed!

Excellent communication with JG Hause from customer service to contractors. JG Hause worked with…read moreour insurance company directly to ensure that all storm damage was properly addressed and repaired in a timely manner. JG Hause completed our roof, siding, soffit, fascia and gutters. We are SO thrilled with our results! We could not be happier!! Thank you Josh, Kelly and Mel:)

From the owner: St. Croix Valley's Premier Contractor Family Owned and Operated Based out of the St. Croix Valley…read moreand serving the Twin Cities metropolitan area and Western Wisconsin. Jeff & Michelle Hause started their construction company in 1985. J.G. Hause has grown steadily to become an industry leader with a strong reputation for integrity, quality and value. We pride ourselves on our customer satisfaction. Whether it's roofing, siding, luxury remodeling or a custom home design, many of our projects are the direct result of referrals from past, satisfied customers. We'll be here for you when you need us, and our quality and value will remain long after your project has been completed. Put our experienced team to work for your next project today!

Krumm Exteriors removed our old cedar deck and replaced it with a completely new deck with a new…read morelook! It's much brighter than the dingy old planks, which were replaced with a composite Trex flooring that matches the shakes on our house. Railings and posts are white, and the crew even added a doggie gate so our dogs can spend time on the deck but cannot go down to back yard. The workmanship was excellent; the crew took pains to do everything correctly. The crew - Ben, Colin and Steve - was fantastic! Extremely good at their jobs and the three of them enjoyed working as a team. They were very nice, we missed having them around when the job was finished! We highly recommend this company and will for sure use them again. Anne Martin, Woodbury MN

A piece of fascia came off and a friend recommended Krumm. They were fantastic! From my very first…read morecall to the project completion they were helpful, kind, and communicated consistently to keep me updated on where things were at. I will definitely call Krumm again!

Company was very good at updating me in regards to the project that was being done. They…read more communicated very well with what was going on throughout the whole process. They also were able to get me set up with a financial plan. Very reasonable priced compared to other companies that I got a quote from. I would hire them again to do my next project. They did a great job.

I cannot recommend this company highly enough! Great experience all around. Jason, who helped us…read morewas fantastic! He worked tirelessly with our insurance company to make sure we received our full benefits. The crew that did the work were fabulous! Perfect job. No nails, no trash or debris at all! If you need a new roof call them and let them do the work for you. No stress, no hassles, just great results and we now have a beautiful new roof!!'