I chose Olson after the positive reviews I read. Jennifer was great and answered all of my questions. She was patient with me and I did not feel pressured to make a quick decision. I came in on a Sunday and she was able to come out right away to get measurements. I appreciated the entire team contacting me every step of the way. I received a call within a week that my carpet was in and to schedule install. The Friday before my install I received a courtesy call on time window and what to expect. I received a call when the installers were on their way. They were friendly and efficient and left my home clean. I would recommend Jennifer and Olson rug for your flooring needs. read more

As you can tell from my profile, I don't write many reviews. But I had to stop, collect my thoughts and write about our experience with Jennifer Pyle at Olson Rug in Downers Grove. In a single word: Phenomenal!! We went in to finally replace carpet that had been in our home since it was built, having now seen it day and night from working at home during the pandemic. We were replacing flooring in the living, dining and family rooms, as well as a 2nd floor hallway and stairs, as well as painting those walls - so not a small investment. And even with lots of online research, I still had tons more questions, not wanting to make any mistake that I'd have to live with for a long time. I was at a stage where I had to see and put my hands on some samples before purchasing. Enter Jennifer..... We went to the showroom; she was friendly, personable, professional, knowledgeable, answered all of our questions (and asked some we hadn't thought of), navigated us around brands and options; and was amazing in turning our vision into reality, including moving forward with actually purchasing patterned (yes, patterned) carpet for those spaces! (Anyone who has been conditioned to always go for safe, neutral single colors in wall to wall carpet, knows the apprehension in doing this...) She came out to get measurements, with samples that helped us choose the best colors for the lighting and coordinate with the incoming paint color. I was extremely impressed when it came time to order - it was clear that she was very experienced in knowing how to efficiently account for pattern matching. When you're paying by the square foot, that matters! Ordering was efficient, delivery was on time; and the installers were Exceptional. We had some big, heavy furniture pieces to move in some of these rooms, even with the small stuff taken out. To this day, I still do not know how some of those pieces got moved....but they got it all moved, carpets laid down and finished all of the spaces, in One Day. They were professional, courteous, efficient, respectful and cleaned everything up when the work was done. As far as the results: I could not be more pleased! Each of the choices was absolutely spot on. Attaching a few photos here; they don't completely do it justice, but a small sample of how patterns transformed those spaces. And as for the carpeting on the stairs..... not only was the install amazing, but the comfort.... it is the first time ever that I find myself actually taking off my shoes and socks to just experience walking on it!! It seems goofy, yes; but in these times when we're spending so much time inside our spaces, the ability to step outside the home office, and onto Instant Zen, was a totally unexpected and welcome surprise. Will Definitely go back when it's time to work on bedrooms! read more

See all

Re: Downers Grove Store: I am BEYOND satisfied! In a day & age when customer service is virtually non-existent...Jennifer Pyle is the BOMB!!!! Extremely professional & did I mention, knowledgeable? Save yourself time & aggravation. Visit Jennifer FIRST when purchasing new flooring/ carpet! read more

Olson Rug & Flooring - Flooring Near Me - Downers Grove, Illinois

If you need flooring, go right to Olson Rug Downers Grove and see Jennifer. We needed over 1300 sq ft of flooring products in my Mom's house and she was a huge help to get the carpet and vinyl we needed within our budget constraints. Jennifer knows what colors work for all kinds of applications...even a house built in 1975! The place looks clean, fresh and updated with the new flooring! She is a fantastic person to work with and a great asset to the Olson Rug Team. The vinyl installers were scheduled to take 2 days but stayed late to get everything done in a single day...that's dedication! The carpet installers were careful not to mark up any of the freshly painted walls, and did a great job as well. We will be calling Jennifer and the Olson Rug Team when we are ready for new flooring in our own house. Well done Olson! read more

I worked with Andy and Jennifer to purchase 3 area rugs for our school library. They were amazing! Jennifer even came out to our school to offer suggestions and design ideas. Andy gave us a great discount in order to support our school with student friendly reading areas. Rugs are gorgeous! Highly recommend Olson's for their professionalism and quality - wonderful to deal with! read more

See all

I had the greatest experience buying new carpeting for my home. I think I had the most experienced, qualified, knowledgeable sales person I have ever crossed paths with. Jennifer Pyle was a dream to work with. She carefully listened to my needs and helped me make a decision that I am very happy with. The carpeting is wonderful and so was the no fuss installation. Thanks Jennifer!!!! Sandy from Willowbrook read more

Who better than a lady with the last name of Pyle should work for Olson Rug! Jennifer Pyle is THE floor covering goddess. I was a textile novice and Jennifer was the patient teacher. In my first project, we walked the sample showroom, and Jennifer educated me on Density, Cut and Loops, Stain protection, Padding Choices and so much more. I left feeling that I had made the right choice to work with her and the crew from Olson Rug. At my home measurement visit, Jennifer persuaded me that the carpet I chose for two newly painted bedrooms was not proper for the lighting in those spaces. She brought many other samples with and expertly matched the carpet coloring for that lighting. When it came time for scheduling, the installers had to work around a tricky situation with a unique bed, but they did so without hassle. I couldn't have been happier with the results! That's why when I bought a new-to-me home, I called Jennifer again to help. We collaborated on finding a wood floor-like colored basement-appropriate carpet. This choice helped to carry down the dark maple color scheme from upstairs without having to plank out the remainder of the home and second staircase. I even reordered the same carpet from my first install for the new bedrooms! Amazingly, the same awesome installers from the first project (they remembered the bed!) worked with me again. Even when I had a discovered what I thought was an installation issue, the Olson team was on it to investigate and make it right. Less than a month after the install, a different vendor ruined the new hallway carpet. Jennifer found the original plans, had the same carpet reordered and cut, and worked with the other vendor to arrange for the remediation. I am very happy with all the work that I have taken to Jennifer and continue to refer her to my friends. Thank you Jennifer, for helping to make this house my home! read more

Go see Jen at Olson Rug, she is a real professional who understands design and can help make your home more beautiful than you thought possible. She also measured our home perfectly, we had very little extra which means we didn't pay for carpet that wasnt installed. Thanks Jen! read more

Jennifer at Olson was the best. She went above and beyond to help with choosing the carpet, what was best, what was not and helped me evaluate our needs for our 3 bedrooms. She came out to measure all bedrooms, closets, hallway and stairs herself. There was not much waste at the end. The installers that Olson set us up with were also top notch. We are completely happy with the whole experience. Thank you Jennifer and your team. read more

A HUGE shout out to Jennifer Pyle at Olson Rug in Downers Grove!! We just made our second purchase with her and are as thrilled as we were the first time.......A few yrs ago my husband and I searched all over the south and west suburbs comparing carpets, brands and prices. We actually got a great education regarding what type of carpet would best suit our style and traffic area courtesy of Jennifer. We were and are SOOO pleased with Jennifer's knowledge and her incredible customer service! She personally came out to the house to measure and assured us the carpet would be installed with the least amount of left over. She's a true professional and she CARES!! read more

This store and the people there are Great! I was getting my house ready to sell and Jennifer there was super helpful on getting my new wood laminate floor and all the carpeting picked out and ordered so quickly! She even came out to my house to double-check everything before I ordered it! They even accommodated the crew I was working with to pick up the laminate at the warehouse to get installed when I needed. The Olsen rug installers did a fabulous job on the carpet and stairway - it all looks fantastic! I'm sure this will help sell my house really quickly ! Fantastic store and people!!! read more

Loved working with Jennifer Pyle! I can't say enough about how great it was working with her and how fanstasic our stairs look. Without hesitation when we needed our basement carpeted she was my girl!! read more

This is the place to go when you need new carpet. Service is phenomenal. The sales consultant, Jennifer Pyle really is as good as it gets. She visited my home, had various ideas and was honest in ways that might help contain some of the expense. To say that I am satisified is an understatement. Next thing on my list are some area rugs---so I will be going back to see her again. read more

We have used Olson Rug, and Jennifer twice. After such a great experience the first time, we went back to buy carpet for our stairs. Jennifer helped us pick out the best carpet for our project. I am always BEYOND happy. I LOVE working with Jennifer and I LOVE Olson carpet. Visit Jennifer for the BEST customer service and you get a great product. read more

Needed flooring for our newly purchased condo and went to Olson Rug on 75th Street Downers because they carried Mohawk Laminate which had been recommended to us. We were fortunate to have Olson's Jennifer work with us. She is personable, sweet, and very product knowledgeable. We made our Mohawk laminate and Karastan carpeting selections at a good price. Jennifer made precise measurements herself. The laminate installation by Tony and Bill was EXCELLENT. Carpet installation by two other men was good as well. Jennifer's co worker Tom handled a minor follow up in her absence. It has been eight months now and the floors look great. Olson's was a very nice experience. read more

Olson Rug is the place to go for almost every kind of flooring. I needed laminate in my family room, and new carpet in my bedroom. Jennifer was my go to girl, and she was not only fun to work with, she made sure her crews did the job right! Bill and Tony did the laminate and I was so thrilled with how it looked as well as their attention to detail. The carpet was laid by a different crew, Tony and Juan, and they were in and done in less than 2 and a half hours. Great job guys! If you need flooring installed on time and with no problems, give Olson Rug a call. read more

No need to waste time going anywhere else. Jen in DG is an expert when it comes to helping a customer navigate the overwhelming world of new carpet. Jen listened to what we liked and disliked, challenged what we thought we wouldn't like, and ultimately helped us select the perfect carpet to handle our lifestyle, cat, and growing family! read more

They delivered what I ordered on time, professionally, and made sure the place was clean before they left. Some miscommunication between what was promised vs. what took place (carpet removal, type of padding) but overall I got a really great deal for the carpeting and would do business again with them. read more

Tom was the sales consultant. He answered all out questions at the store, came out to the house to measure and made a few helpful; suggestions about room transitions. A few weeks later, we got a call from Laura to schedule install. The installers came out when they were supposed, took out the old, hauled it away, cleaned, installed the new, cleaned more. Oh yeah, they moved furniture in and out of the room, including tearing down the bed and reassembling it. The job took about 5 or 6 hours, a lot of that time doing a real good job on the stairs. We'll do more business here when needed. We still have two bedrooms to go. read more

The service we received from Olson Rug was impeccable. I went to several other well known carpet and flooring stores, and none were as easy to work with as Olson Rug. Jennifer Pyle assisted us start to finish and even followed up to ensure we were pleased with the product, which we were! I've recommended her to clients who have also been happy with her service. Thanks to Jennifer, we chose the perfect pattern for our stairway and have received many compliments. We will definitely come back to Olson Rug in the future. read more

We found Jennifer Pyle at Olson Rugs in Downers Grove to be the most experienced, knowledgeable, and helpful in our search for carpet. Her outgoing and bubbly personality made our search a very positive experience. Jennifer was confident and helped us navigate through and overwhelming amount of stair runner options and simplified our selections as much as possible while also helping us to find good quality and value. She listened to what we were looking for and stuck to options while also being mindful of our budget. My husband and I had 4 carpet stores lined up and we found that Olson Rugs was hands down far superior than the other three places we had considered. Our experience from beginning to end was best in class thanks to our sales associate Jennifer Pyle at the Downers Grove location. We can't say enough about her professionalism and expertise which made our experience enjoyable and seamless. Her confidence made our decision easy. The final product we are thrilled with and the quality and craftsmanship of the installers exceeded our expectations. read more

Love Jennifer at Olson Rug! She is great with helping select which carpeting is right for your home and her customer service is phenomenal! She has done carpeting in 4 of our rooms! read more

We were shopping for both hardwood flooring and carpet. It had been some time since we ordered either, so we visited Olson Rug. We purchased carpet from Olson almost 20 years ago and it was a good experience then. The carpet was quality and stood up to lots of wear and tear. Our experience this time was even better. Jennifer Pyle was with a customer when we walked in. She greeted us, invited us to look around and said she would be with us shortly. We had some idea about what we wanted but Jennifer helped us narrow the choices, explaining pluses and minuses of the products, and select the perfect flooring. She really knows her stuff about both hardwood and carpet! It was a substantial investment for us and Jennifer explained every detail about what would happen next, when, who would install, timing and preparation. She kept on top of everything, communicating with us frequently. We had a significant amount of tile and carpet to remove prior to installation. When Bill and Tony arrived to remove the old before installing the new, it quickly became apparent that they too, really knew what they were doing. It wasn't their first rodeo! There just isn't any other way to say this, but they worked magic. They arrived early, stayed late, moved very heavy furniture, asked questions, explained processes, cleaned up, and installed the most beautiful floor. We could not be happier. It all looks fantastic. Hardwood flooring and carpeting is such a specific trade. As a builder, Marty knows what it takes for things to be done right and to look good. He's pretty hard to please and we're both very impressed. Jennifer, Bill and Tony certainly do things right. I suspect for them, there is no other way. They all exceeded our expectations. On top of it, they are great people. It's a pleasure to share our experience. read more

Jen Pyle is just the best. Knowledgeable, friendly, and best of all very fair pricing. Great store, though tough to find.

We needed carpet and hardwood flooring for our new home and Olson in Downers Grove happened to be our first stop. We met Jennifer Pyle and from the moment she started talking to us, we knew we were in good hands. We did shop around a bit, but it was clear that after speaking to other representatives at other stores, Olson was the right choice for us. Jennifer is knowledgeable, helpful, smart and an absolute pleasure to work with. She did an amazing job from start to finish, and made the process absolutely seamless. Her install team was awesome as well and did a fantastic job throughout our home. We couldn't be happier with the result and will definitely be using Jennifer for any flooring needs we have in the future, and recommending her to family and friends. read more