Nick was fantastic to work with. He answered all my questions in a timely fashion and even helped…read moremake sure that I ordered product correctly. He was very attentive and personable, and installation went smoothly as well.

We had them tear out the carpet in our living room, lay new hardwoods and refinish all the other…read morehardwoods in the rest of the house to match. They did such an amazing job ensuring all the floors looked perfect, finished the project efficiently, communicated well and were the best price we could find. Recommend SCV to all looking for new floors!

Peter, Jessie, and the team at 312 Flooring are fantastic! This is the second time we have used…read morethem for a carpet install and they are now our go to flooring experts for any future projects. Great service, professionalism, and quality!

We had an amazing experience with 312 Flooring and would highly recommend them to anyone! Peter…read moreand his team were absolutely fantastic to work with as well as being professional, friendly, responsive and the work was high quality. We will use them again next time for sure!

I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian…read moreCherry ¾" hardwood floors in our Naperville home. The company's name should have been our first red flag--"Trend Carpet & Tile" doesn't even mention hardwood floors, which isn't their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren't durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation! The photos clearly show that 30-40% of the floors look like now. They have large greyish/white patches where the finish has failed or warn off prematurely. These issues are not caused by a Roomba or cleaning products, but by a faulty product that Trend Carpet & Tile isn't want to stand behind. The VP of the company, Sara, was rude and only friendly when there was a sale to be made or a check to be collected. She seemed more focused on attracting new customers than resolving issues with existing ones. Despite their website "Customer Satisfaction statement" they did nothing to make things right with us. Buyer beware!!

I have been using Paul and his team for years. They are reasonably priced but more importantly…read moretheir service is Great. Paul is very personable.

Vinnie and his team have done work for me (new wood floors, repair and staining) on two different…read moreoccasions and I will come back for a 3rd. Incredible work. Trustworthy (did the work while we were on vacation). Top grade and timely. Highly recommend!

Very fast and quality work! Will definitely use again. Only…read morecomplaint is that we are left with a bunch of trash bags that we have to dispose of. So if you have to buy stickers for extra trash, it's an extra cost. But overall experience very good with these guys.

I normally would tell you to ignore 5 star reviews as they are largely hyperbolic and not a true…read morereflection of the business, but let me tell you: If I could give John and the crew at performers 100 stars, I would. We met John through our home builder, and he was our favorite trade to work with. The experience was so good that we use John and Performers any time we can. They have redone the floor of my in-laws house, they are doing the floor and tile work in our basement remodel - basically, if we could use them for something, they were absolutely the first people we called. John and Performers stand by their work, they are super helpful but, most importantly, John is extremely friendly (and employs a staff of just genuinely nice people to work with). I cannot recommend Performers enough. They are just a joy to work with.

We had carpet installed in December 2022, but it was the incorrect shade. We decided to keep it…read moresince it was a decent blend in our decor. We recently bought new carpet for two bedrooms and thought it would match the previous incorrect carpet that was installed in 2022, but it was not a match. Since Performers could not determine exactly what the incorrect carpet was, we asked them to replace it with the new carpet just installed so it would match. They refused because too much time passed since their incorrect carpet was installed. This is a customer sat and goodwill issue that would cost them very little compared to the thousands of dollars we spent on new carpet (and flooring) with them over the past 15 months. Very disappointed to get the response "There's nothing we can do." instead of correcting their mistake.

I recently had Eugen come by to repair a small issue with my hardwood floor that had become a…read moresafety concern. He was extremely flexible with scheduling and worked around my availability, which I really appreciated. He arrived right on time, quickly assessed the problem, and completed the repair efficiently. The floor now looks as good as new and, most importantly, is safe to walk on again. The entire experience was smooth and professional. I'm very pleased with the quality of the work and would not hesitate to call Eugen again for any future flooring needs. Highly recommended!

This team does amazing work! Refinished our hardwood flooring in a 100yr old house and it looks…read morelike new again. Fast and well organized. Project completed in 2 days. Also some odd jobs like replacing couple new steps and installation of new baseboards. All professional and clean. They accommodated our needs of not being able to leave the house or move furniture completely out during the work. Flooring was done in two parts to swap furniture between rooms. Very nice to work with and highly recommended!

I picked RHF due to the customer reviews. They didn't disappoint. Installed oak flooring and…read morestairs in 2019. The installers were fantastic and knowledgeable. They matched the stain adjacent to a maple floor. I asked about protection for surface scratches since I had a dog business, they suggested Synteko. My floors still look great 7 years later.

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

So it took me 9 month but here I am sharing our stairs upgrade experience…read more After several interviews and estimates we decided Blake was the person to go with. Since the first visit when we talked about our desire to replace the stairs' carpet with wood panels to the completion of the project, we were impressed with Blake Latta's professionalism, attention to de and friendliness. He was on top of our project, scheduling deliveries and the installer. I would have liked to have a little more input on the color to match the rest of our floors, and that is on me. I was in a hurry to make the change "I had a strong dislike feeling towards the carpet". We are very happy with our the attention and the work Blake provided and extremely happy with our stairs. I highly recommend Blake and FCI.

I can't say enough good thing's about FCI. Fast arrival (early!) efficent, accurate, and neat…read more Professional and hi-quality on every level. I had my own material and they were willing to use it. So easy to work with!!! I will be calling on them for my next flooring job!!!