Total nightmare. I had to have the entire floor ripped up because the work was so poorly executed…read more He skipped the prep work, didn't level the floor, and couldn't even pull a straight line for the transitions. It looked incredibly amateur. Once we tore it up, we could see all the shortcuts he took underneath the surface. I had several real epoxy professionals inspect it, and they all agreed he had no idea what he was doing. To make it worse, he took zero accountability and tried to blame the site instead of his own lack of skill.

Does not know what they are doing. Mixed every layer of epoxy wrong so it won't cure. Ruined my…read morebasement floor and won't reply when trying to get my money back. If you want it don't right avoid this place

We had them tear out the carpet in our living room, lay new hardwoods and refinish all the other…read morehardwoods in the rest of the house to match. They did such an amazing job ensuring all the floors looked perfect, finished the project efficiently, communicated well and were the best price we could find. Recommend SCV to all looking for new floors!

Nick was fantastic to work with. He answered all my questions in a timely fashion and even helped…read moremake sure that I ordered product correctly. He was very attentive and personable, and installation went smoothly as well.

Juan provided a quote upfront and delivered the results we needed to get our carpet in better shape…read moreas we look to sell our home. His communication was clear, he was right on time, and worked efficiently to get the job done. If you're looking for a flooring pro go ahead and get in touch with JCM.

I requested a quote for flooring & was given multiple options on what to do and what would work…read morewith my budget. Very nice & professional, most importantly honest! Would highly recommend!

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

I had carpet installed from this company. First off the contractor…read more cover my light switch. Then out of 9 closet doors they stuck one in the track knowing it wasn't right. They finally came this morning they did the light switch but they couldn't do the door. The company tells me your carpet was too thick. I informed them your contractor did this not me. She informed me we don't shave doors down. I responded with I have door all of them work except one. They refuse to rectify the situation. Now im going to fix the closet door and see them in small claims court. Bad thing about it is these Latinos two couldn't speak English. So I know they're illegal. Let me call ICS on this company.

Shout out to Demetrius who was very helpful as I selected tile, and then he kindly loaded 16-boxes…read moreof heavy wall and floor tile into my car. Honestly, everyone there was friendly and attentive, including the Assistant Manager Brian. I didn't love having to drive to Lombard when there's an F&D a few miles from me but the four tile selections I was leaning towards were all available in Lombard and not any other Chicago-land store. It made sense to go to the location that had the most in-stock options. Ultimately I bought a tile that I didn't come across when I browsed online so it was worth the trip. More options and even better service than the Addison location...at least for me. Again, kudos to Demetrius who actually cared that I found what I needed.

Floor and Decor in Lombard has excellent service and quality products. Sue helped us match the…read moregrout with our flooring. She was amazing! We will be back!

Extremely responsive and helpful with matching existing floor. Will work with again. The flooring…read moreis high quality and was reasonably priced.

We were really impressed with the work from Nick and SCV Floorsmith . Nick made this process as…read morepainless as possible. He came in the same day to do measurements which took minutes and when his team followed up to do the work, it was really well done. We were really happy we found them and the work was completed just as he stated. Phenomenal work at a reasonable cost. Thank you, Nick!

I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian…read moreCherry ¾" hardwood floors in our Naperville home. The company's name should have been our first red flag--"Trend Carpet & Tile" doesn't even mention hardwood floors, which isn't their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren't durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation! The photos clearly show that 30-40% of the floors look like now. They have large greyish/white patches where the finish has failed or warn off prematurely. These issues are not caused by a Roomba or cleaning products, but by a faulty product that Trend Carpet & Tile isn't want to stand behind. The VP of the company, Sara, was rude and only friendly when there was a sale to be made or a check to be collected. She seemed more focused on attracting new customers than resolving issues with existing ones. Despite their website "Customer Satisfaction statement" they did nothing to make things right with us. Buyer beware!!

I have been using Paul and his team for years. They are reasonably priced but more importantly…read moretheir service is Great. Paul is very personable.