Awesome group of guys! Blew my fan belt coming to Torrington for the eclipse. These guys had the…read morebelt I needed, and were quick to get it fixed. They were very kind & professional. They made sure nothing else was wrong with my car because of the broken belt & charged my battery. I'm so grateful for these guys.

Probably a month ago I watched what I believe was the store manager give a vet (noticed his license…read moreplate) a hard time about dropping off some used oil. The customer actually held the door open for me while he held his five gallon pail of oil in the other. He greeted everybody at the counter as he walked towards the back to dump the oil. The 'manager' said something to the effect that he would dump it. Customer turned around and dropped the bucked at the end of the registers and said have at it. Manager asked if he wanted the bucked back. Customer said of course, and that he has always dumped the oil himself. 'Manager' said in the five years he has been there he has never allowed anybody to do that. A claim I personally call BS on. Because I've done it many times myself, and not just at this O'Rielly's either. The other clerk that had no issue with him dumping his own oil slides the oil recycling sheet across the counter and the customer start to fill it out when the 'manager' says you can take you oil with you. The customer calmly put the pen down, and leaned in, and calm as can be asked if he was looking to go rounds. The 'manager' said the customer was being rude. Something I will contest as a third party that heard and saw everything. Customer said I'm doing you a favor by dumping the oil so you can other assist customers. Then the manager said something about being arrested. I have no idea where the 'manager' gets off thinking anybody could be arrested. Customer was never asked, nor told to leave, and he never acted as though he would not leave when asked. At any rate the customer calmly picked his bucket of oil up, and left the store. Didn't slam or bang anything around, just left as though the clown behind the counter mattered nothing to him. Then the 'manager' turned to me after this entire exchange and asked what he could help me with. I told him to get f'd. The woman that was in the store walked out as well. If you want professional adults assisting you in Torrington. Carquest, or Napa (in that order). Avoid this O'Reilly's and that skinny buck tooth 'manager' with his five years at the store experience. I wish I had gotten his name. Real disheveled looking guy, bad teeth too. To be real honest the parts counter people have never been great here. But if you know what you are doing, you don't need to lean on a parts counter keyboard warrior anyway. This is a small town. I've known people to work most of their lives behind one of those counters, and never once have I witnessed such an exchange.

Not helpful at all... our daughter who attends college in Torrington needed help buying and…read moreinstalling a new battery in her car, which is something it says they do at all stores.. the guy was very rude typed her info into computer and said that battery has to be professionally installed (easiest battery to change) and no help on pointing her in a direction where she could find help.... Hoping it will make 7 hour trip home and dad can do it!!! Very frustrating!!!

Never in my life have I seen what I assume is a manager treat their employees so bad! And in front…read moreof customers! Some jerk named George was so demeaning, harsh, and downright rude to another younger employee. Swearing at him loudly, grabbing things out of his hands and tossing them. Please fire that jerk before you wind up getting sued! I don't think I've ever been so angry at a complete stranger before! I'm not the only person to see this awful behavior from him. Other customers were there too. How can you people tolerate an employee so horrible to other employees? I will NEVER go in there again.

The one boy has tattoos, but he somehow still knew what size of wipers I needed for my car. That…read morecurly head kid changes his hair too much, so I get confused. . . Too many gingers.

I've been there a few times and everytime the staff & manager were as helpful and kind as could be…read more The prices on everything I've purchased there were at or below their competition. Good Shop, Good Folks...Well done

I went there to get a battery for my nissan pickup. I asked for help to find out what battery I…read moreneeded and got ignored. When I asked again I got "don't you know". No I didn't since I was asking. The man there was super rude. I ended up just getting a battery and it didn't work. I went back in to return it and get the proper battery and they told me I couldn't return it because there was no warranty. I bought it there two days ago. I will not be going back and definetly don't recommend going there to anyone.

Always help me so well when I go in. Very professional. James the manager is always willing to help.read more

I called from out of state to find a hard to find part. Steve confirmed they had the part, I flew…read moreup to Scottsbluff airport from Denver while they pulled the part for me. For a small fee they brought it to the airport so I wouldn't have to rent a car. Great service

Will lie to you to get your business. Was told 1-2 days for a rim to arrive. Called day 2 and was…read morereplied to rudely as hell, and told it would be in next week. Rim came in and looked like it was hit with sledge hammer. Worthless business!! Dbag employee!

These guys are great. I came in after my truck quit running about a mile north of their garage…read more After a tow to the shop the mechanics diagnosed my problem quickly, located a new fuel pump in town had it installed and me back on the road in under three hours. The price was reasonable and they were friendly and accommodating. I never felt they were going to take advantage of my rather vulnerable situation, being so far from home. Torrington is a better place because of Doug's Repair and Towing.

New name, but amazing service at this location. Check engine light came on in the middle of the…read moreprairie. This was the first place we passed. They ran a diagnostic, reset the light and added oil. For free. Right before closing. They were so kind and helpful.