They are professional and friendly. I always feel completely confident in everything I need…read moreaddressed with them. They always make time for me and take the time to explain things. I would 100% recommend them for your auto needs!

Let's start with a fun fact. I am an educated man and before you accuse me of being Braggadocios,…read moremy college history applies to this review. I hold 3 STEM degrees with the first of which being as a Digital Audio and Video Engineer. You would think with that background, I would do my own car audio, but it's a different discipline. I can remix the hell out of your favorite song, edit a video worthy of a Marvel movie and acquire a satellite signal, but I don't have a clue about this area of electronics. For the past decade, my car stereo has sounded terrible. Since CarToys did the original installation 12 years ago, I assumed they would be the perfect choice to restore it to it's original glory. Unfortunately, over the past decade, I have spent between 6-8 hours in each of CarToys locations including Southcenter. Federal Way, Bellevue, Issaquah, Totem Lake and Burlington. With each visit, I was sold more equipment without any improvement in fidelity. Feel free to check my review soon, I will be updating each of those locations with my personal experience. Realizing I needed to step outside of the box, I thought I would try the south sound since everything from between south Seattle and Bellingham had failed me. I called a place in Lacey based on positive reviews. I won't name them, but when I explained my situation, they told me they were busy and couldn't get to me for 4-6 weeks, believing they were the best choice, I agreed, then they revised their position to, We'll only do the work if you purchase product from us. I advised I already had the gear for the job, so I wouldn't be buying anything from them, except labor. At that point, they referred me to two local shops, one in Lakewood and Waves. When I asked which shop they recommended most, they advised the Lakewood shop. When I called Lakewood I got the same attitude. It started with we're busy and it will be a while and when I agreed to the wait they changed their tune to, we'd rather not work with customer supplied equipment. So finally, as an act of desperation, I called Waves. They really didn't want to quote or accept the work without seeing it, but I explained I was in Seattle and didn't want to make a dedicated trip for something I thought was simple. I advised I thought my system was out of phase and if it's not out of phase, I have replacement amps to solve the frequency issue. They agreed to do the work, but were also busy, so it took nearly a month to get in. I made the drive today and met Shop Owner, Jeff. Intelligent, easy to understand straight-shooter, that demonstrated a clear desire to ensure my satisfaction in service. He asked questions, gave updates and also got approvals on his approach. In the end, the issue was exactly as described, the system was out of phase. This is why you use experts. There was a time, I think, when at least the shop manager at CarToys was wise and assuming they blessed all the work that left their shop you could be certain you got what you paid for, but since CarToys restructured those roles to be commission based, that is why their solution is always to sell you something. Here is the deal. There is more profit in labor than product. Rather than selling me marked up merchandise that I don't want or need, provide quality, efficient labor. I couldn't be any happier with Waves and their positive reviews and scores represent the service they provide. Yeah, it was an hour each way from Seattle, but I don't regret it, and any audio needs I have, Waves will be my first call. Everyone there was professional, courteous and pleasant. And at no point, did I believe I made the wrong choice coming in.

Great service,quick, friendly, and accommodating. Vince is the best. Been doing business with them…read morefor 3 years, and Vince has always been awesome.

This store is amazing! They are on top of it. Vince is the individual who supported me. He was…read moreamazing. These folx are subject matter experts. I was injured and needed to stay in my car for the service. I could not get easily out of my car due to a softball injury to my ribs. They said no problem we got you! Thank you for respecting people's dignity.

I've been having issues with the buzzing noise on my boat speakers for a very long time since the…read moredeck and amp was installed previously by another company. I found Sound Waves and Dan did an amazing job! I even attempted and spent hours on my spare time to locate the issue and I know Dan spent numerous hours and wasn't going to give up until the work was perfect and to my satisfaction. Boat was Upgraded! It wasn't easy but I'm thankful for his professional attitude and excellent customer service. I am already making other plans for another upgrade in the Fall. Thank you Sound Waves!

I spoke to Mario the owner and was not impressed with his answer on quotes for 3 vehicles I…read morewanted remote starts very high in price, thought I would get discount having 3 vehicles to do but was not impressed!

Saren has been working on my cars for years. As a woman it's had to find an honest shop, Saren is…read morealways upfront with me and explains things to me in detail. He loves what he does and it shows. Even though Power Alley moved further south, I will still take my car to him. He's worth the drive from Kent!!

From the owner: Call for a free consultation!read more

I was given a gift certificate for a car detail here and used it recently. It took two months to…read moreget my car in due to being shortstaffed and overbooked but I am glad I finally got an appointment. My car came back looking brand new. They did an excellent job inside and out. Every single nook and cranny was spotless. Stains that I thought would be impossible to get out were cleaned spotlessly. My wheels look brand new! I also appreciate that they stored my car inside their bays instead of outside overnight to avoid vehicle theft since I own a Honda which is prone to theft. Highly recommend.

If you want the best car detail in the South Sound, this is the place to do it. I've taken all of…read moremy cars here. I won't let anyone else touch my cars for the premium complete interior and exterior detail job. They hand wash and machine buff and polish the exterior. They completely clean the exterior to include every nook and cranny. They also use the best cleaning products on your vehicle. My cars always comes back looking like the day I saw them in the car dealership showroom! Appointments are required, so you need to plan in advance especially in summer months. Customer service is great! Their work is phenomenal. Once every 12-24 months keeps my vehicle looking brand new. They also offer a ton of other aftermarket products and services. Leo did an amazing job for me today. Thanks Leo!

So apparently Yelp hasn't been helpful with changing this business's information, but know that…read moreAndy is great and service is great! Make sure to call them before going. They also don't sell speakers and install anymore (again, Yelp hasn't been helpful changing information). They did amazing with tinting my car for the and would definitely come back to this same business for future needs. Would also highly recommend them to friends and family. Cost isn't that bad either. I've had other businesses quote me double for half the work that needed done.

Great value work especially for a 1 person working shop. I tinted my car here and have recommended…read moreothers also. No complaints here or through any friends that I have recommended. It's been almost a year since the tint and there has been no peeling or any issues. My friends that come here haven't had any issues either.