These people are fabulous!!! We have a Range Rover and often only a RR dealer knows how to work on…read morethem. Lloyds was incredibly knowledgeable on them and really got us out of a jamb. They are quintessential professionals, are digitally current and very fair with their pricing. We have found our go-to in Olympia.

Lloyd's did a nice job on my smokey '95 Pathfinder. It was running rough and blowing a lot of…read moresmoke, so I thought it might've been a blown head gasket and not worth the cost of the repair. They ended up replacing the valve cover gasket and radiator. A few hundred miles later and it's been running great. I thought it was done for but they gave it new life. Thanks a lot Lloyd's for keeping the Pathfinder on the road!

Went to AAMCO in Puyallup twice. They did not even drive my vehicle to ascertain the problem. They…read morereplaced spark plugs and coils and the problem was not resolved. I am pretty sure they scratched the paint while there. I told ABC Transmission in Tacoma the same thing as to what was happening and they knew right away that the belt was slipping and I needed a new transmission. As part of the cost they want me to bring the vehicle back in 500 miles to check and make sure everything is still good. Very pleased

I WOULD NEVER recommend ABC... I've had my truck in there now 4 times.. twice to be rebuilt and…read morenow my tork converter has metal fragments inside and broke my tork converter housing... I've spoken to everyone that works there and they wont honor their craftsmanship!!!!!!!! LAWSUIT COMING SOON!!!!!!!!!

Replaced our retired longtime Black Lake mechanic. Not disappointed. Fixed botched brake job by…read moreour first attempt at a replacement. Pleased with work since--agree with other reviews.

We needed an oil change, so I got an appointment. The work was done in a timely manner. I could…read morehave waited in the shop, but chose to go for a walk around the corner to the Shipwreck cafe. Was pleased to meet Richard, as this is a very convenient shop.

I was happy to get into an oil change place at a moments notice and didn't even have to get out of…read morethe car. It was a fair price, cheaper than the dealer with good quality products. Service was excellent, with a lot of interactions with the technicians, explaining everything. I'd go back for sure.

Daughter got her oil change there today. Tell me why we are having to go to O'Reilly this evening…read moreto buy break fluid because the fluid reservoir is literally bone dry?? I am not exaggerating because her break light is now on even though her e-break isn't engaged. So is a fluid inspection not part of the 18 point inspection??! Yet they sent her home with a list of other expensive things they noticed that needed to be addressed...how convenient. I'm very disappointed.

went in for a diagnostic, well they call me it's x amount of money (way over what it shoulda been)…read morethen I ask why.... well turns out they did work to my truck without permission and expected me to pay for it and then 2 for whatever reason now my subs aren't working thanks to northwest diese!! bunch of fuckin clowns. be careful they'll try and take advantage of you if they think you don't know what you are doing.

These guys were great. Truck de rated for some reason took it in. They checked codes couldn't find…read moreanything related. So cleared codes told wife to drive home if it happens again bring it back. It did it again mind you now it's 630 well after closing. They answered the phone as they said they would and dropped it off. They had it repaired by the next day. That's customer service.

STAY AWAY!! New management is awful. They lie (not good at it) and fully cheat you and at the same…read moretime misdiagnose. It has gone downhill since Jerry left and Forest took over. We also referred them to a company with a fleet of trucks and they too have left since new management. I will try to make this short... I took my vehicle in after being rear ended. Shocks, frame bracket and other things needed fixed. After that was done I had my AC serviced to work great again. Then my heater was blowing cold on the driver side so we took it back to them and we told them that my husband thought it was the blend doors and then he thought he did things right but still didn't work. Jay, the technician looked it over and said it was indeed the blend door and he will fix it and they called and said how much and I said go ahead. I went and picked it up and paid Ken at the desk cash because they will charge a 3% fee for debit or credit. This is how I paid the other jobs too. The heater still didn't work and I called Jerry the manager and he said he was going to Alaska for a few months and bring it to him so he can look it over and he said he will make sure it's fixed. Well he left and came back but also moved on to a new career. So last week I called again because it still needed to be dealt with so income have to be cold in the winter and I already paid for the fix. Forest said yes I remember your heater situation, bring it in. We get there and he starts off saying all the messes they have had to clean up because of previous management blah blah, but Jay is the one who Worked on it and he still works there and so I just ignored it. Then Forest falls a few days later and one lie after another seeing what stuck... oh Jay says it was the blend doors and I said yes that's what he said and that he fixed it, I paid and took it home. After all over the place being a terrible liar and no making sense and had to keep going to talk to Jay. He then calls and says do you have your receipt and honestly I didn't keep it (they know i paid cash) spark that's when they decided the new story was I never had it in their and Jay never worked on the heater and he needed to see a receipt (but they had me bring it in because Jay said he remembered and it was the blend door fix he did, now the story changes). Things get heated because they just flat out sticking with i never brought it in. Then Forest finally said that what the job is a heating coil and it's an 8 hour job vs the couple hour job of A blend door. So he was so busy lying and scheming that now we are about 5 days later and I'm a fair person, just say this is 6 more hours to fix and we could have worked it out but no they went the route of "Write have no record of it" how convenient, instead of being honest. It was now heated because he just admitted he lied due to the misdiagnosis and additional hours that he can't do (which I would have paid the additional, no problem). It ended with him hanging up on me when calling him out and we went to the shop to pick up my vehicle and the door was open with my keys on the desk and they were not there. Zero integrity and real bad liars, trying to see which one sticks. And if they respond to this, I'm sure it will be another tall story to get out of doing the right thing and saving face.

AUTO OWNER BEWARE! What follows is my personal experience…read morewith this business. Initially I was impressed with the quick diagnosis and repair of an oil leak on my 2006 Chevy Cobalt so I referred my husband's 2015 Buick Encore for an air conditioner recharge. During the recharge on 4/17/2024, oil leaks were noted so we scheduled to bring the vehicle back in for repair on 4/24/2024. Told repair completed 4/29/2024 so arrived to pick up. Paid $2099.91 by check but when backing vehicle out of bay, discovered check engine light on so went back in to notify the shop manager Jerry who spent the next 45 minutes attempting to diagnose issue. Ended up leaving vehicle again. Our check was cashed May 1 and cleared May 2 even though we did not have the vehicle in our possession. Vehicle was kept until May 16 (more than 2 weeks) when I was summoned for jury duty so we asked for the car to be reassembled and asked if it was safe to drive even though the check engine light was still on. We made a June appointment with Titus Will Chevrolet Olympia where vehicle was completely repaired including tear-down, re-timed the engine and replaced all parts. Took one week including cold test. Issues included timing chain off by one tooth and broken valve on turbo. Picked up vehicle at Titus Will Chevrolet and paid $1996.42 by credit card after a generous discount due to Titus Will repair shop error. On December 13, I went to Sound Auto & Truck in person with all receipts and other documentation expecting a check would be written and I'd be on my way. Jerry would not step off the tool truck to speak with me but sent me to the office with technician Jay. Jay was not making much sense when attempting to tell me Jerry would be the one to reimburse me but needed approval form the owner then stated it would be Jerry's decision. I told Jay I would like the owner's contact information, but was given a business card with the corporate email address and Jerry's cell phone number. I left the documentation and my cell phone number with the expectation I would be contacted within a week. THEY HAD A CUSTOMER (ME) SITTING IN THE OFFICE WITH A PROBLEM WHO DID NOT RECEIVE APPROPRIATE ACKNOWLEDGEMENT LET ALONE ADEQUATE CUSTOMER SERVICE. I waited one week before sending an email with same documentation and demand for payment to the corporate email address and to the Harper and Harper Enterprises representative listed on business filings with the State. Once again, I have received no response. I'm not even sure the business owner, Lacey Sellers, has seen or heard of my issue. I wonder how she feels about the way her business is being managed as I would believe a reputable company would do the right thing and take care of their customer's reimbursement rather than suffer damage to their reputation. IF SOUND AUTO & TRUCK GUARANTEE THEIR WORK, THEY SHOULD HAVE NO PROBLEM REIMBURSING US WHAT WE PAID TO TITUS WILL TO FIX ISSUES CAUSED BY THEIR FAILURE TO REASSEMBLE CAR AFTER REPAIRING OIL LEAKS. THERE IS A REASONABLE EXPECTATION THAT ANY CAR WOULD BE REASSEMBLED IN GOOD WORKING ORDER AFTER A REPAIR. The car was not safe to drive as it had no power to pass on the freeway due to broken valve to the turbo and anything more than one tooth off of the timing chain could have been catastrophic according to service advisor at Titus Will Chevrolet. IF YOU WANT to wonder if your vehicle has been repaired correctly, get the run-around and ghosted when there IS a problem and otherwise waste your hard-earned money, please, by all means, use this shop! This has been my experience.

I was looking for a new mechanic in the Oly area and part of what made me pop in here was the Pride…read moreflag they have hanging outside. Our family cares about having safe places for members of the queer community to patronize, so this got me in the door. We were able to get both our cars in for routine service quickly. This included a free all-points inspection with photos and info (e.g. brake pad thickness) and broke everything down by degree of urgency. Service was prompt and friendly, and after I discovered transmission fluid was leaking from one car when we got home, they apologized and got me back in right away to correct the issue. Parking lot is tight and there's no night drop (fenced lot), but they have a nice waiting area and their lobby shows how involved they are in supporting the local community. Their website has several coupons as well. We'll be back!

Great spot! Left my car for a day of maintenance and had a lovely experience. I appreciate the text…read morewith an inspection report that allows me to approve or decline addition services. They also have coupons on their site which never hurts.

Don't go there. Left a bleeding screw loose. Brake failure. Installed a master cylinder with…read moredefective caps, leaked fluid. Failed to refill master cylinder after brake bleed, 2nd brake failure. They wanted me to drive it back to their shop with no brakes so they could work on it. Will not leave their shop to look at the vehicle to assess problem. Fortunately, only minor damage to vehicle after two brake failures. Things could have been a lot worse. The father seems to do good work. The son needs supervision. No regard for customer inconvenience or safety. Office hours make it very hard to leave or pick your vehicle. Customers are fenced in or out when business is closed. They are open 9am-4pm, Monday - Friday. You will be asking for trouble and inconvenience if you use Super Bee.

As you are aware, my father, Ed Johnston, recently made a complaint about your company. I am Ed's…read moredaughter. I, too, feel the need to make a formal complaint. After my father's truck left your facility where you allegedly repaired the front breaks and master cylinder, I happened to be the driver of the truck only a few days later. I was driving the truck on Marvin Road to my place of employment and the breaks failed. This caused me to skid through a round-about, brushing the mirror on a yield sign, which also knocked the front driver's hub cap off. Luckily, I came to a stop only a few feet from hitting the concrete within the center of the round-about. This accident could have been much, much worse. Again, please recall that the truck had just left your shop a few short days before this. My father had paid 1200 dollars for this "repair." This was a very scary and alarming experience for me. I know that accidents do happen and so do mistakes. However, your repair shop simply did a poor job which ended in a potentially disastrous outcome. My initial issue was not that a poor job was done by your company. It was the response that my father and I received afterward. My father's complaint details the very truthful events which ensued in the aftermath. As a result of this accident and then our inability to resolve the matter with you, the truck stayed parked in my driveway for a very long period of time. I don't think you have an adequate grasp on the impact your poor work quality had on our lives. I kindly request that instead of lashing back at me as though I have done something wrong by writing this, you take a few moments to reflect on your role in this and what you can do as a company to simply not allow this to happen again. Do better. Be better. Your work was a complete failure and it is you who should have taken the initiative to make it right. And you did not. This is a reflection of poor character and poor work ethic. Lastly, your reply to my father had multiple inaccuracies in it. I'm not from Bellingham. The truck has never been in Bellingham. I'm practically your neighbor, right here in Olympia. Which should have made your ability to do right thing much, much easier.