Olympic Village Inn is WONDERFUL. My unit is nice and has great amenities. The kitchenette is fantastic, has all I need, and is situated in a living room. There are big TVs in the bedroom and living room with great channels. The bed is comfy, and the shower is good. Olympic Valley Inn hosts fun events on many nights of the week, and they text you to let you know. The inn is right around the corner from Palisades Tahoe ski resort so the location is very convenient. The absolute BEST part of my stay and the best thing about the inn is the staff. When I arrived, I was going through something difficult, and the staff was incredibly kind to me. The employees are extremely kind, friendly, accommodating, knowledgeable, bright, professional, and hard-working. Special thanks to Faviola, Gillian, Loren, and Brit who are AMAZING. These are some of the highest quality people you will ever meet at any hotel or in life. I HIGHLY recommend Olympic Valley Inn. read more

Really poor experience. In all my travel - same for all my family members - we've never heard of a cancelation request being denied when it was due to a death in the family. However a director at Getaways, working on behalf of Olympic Village Inn, just denied my request for any reasonable credit/cancelation/partial credit of my five night stay. This is due to my dad being admitted to the ER with 2-4 days to live (failed kidneys, no dialysis). I offered documentation. I booked through Booking.com and was told the booking was nonrefundable. Understood, and in the past I've only ever heard of nonrefundable bookings being changed or refunded in extreme cases. I've never heard of a bereavement request being outright denied with no attempt at human decency. Please don't give people and businesses like this your hard-earned money. read more

Maintenance is always so thorough, kind and on top of it. Appreciate it so much. Along with pool, spas and grounds, always at work -place looks great! read more

Olympic Village Inn is a great place to stay. It is within walking distance to Palisade's (formally Squaw Valley). It was built in the 60's for the Olympics and has Swiss architecture and decor inside the rooms. They do a good job maintaining the property. They have a swimming pool, hot tub, sauna, gym and game room with arcade games, shuffle board, and a ping pong table. There are three floors and each room includes a queen bed, the bathroom and sink in the middle, a small kitchen, pull out couch and a balcony. There is complimentary water, coffee and tea in the lobby. The staff at the front desk and the cleaning staff are very nice. I've stayed here several times and I've had a great experience during my stay. If you like to hike there are some trails behind the inn with great views of the ski resort. read more

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The room was super cute and roomy, didn't realize though that there was construction and weddings going on so some stuff was closed (the pool, hot tub and sauna was working though) and the wedding party was SO LOUD until like 10pm but that's not the venues fault. The only reason I'm giving four stars is because both TV's didn't work- my boyfriend who's an electrician couldn't even make them work, and spent like 20 min on each read more

Olympic Village Inn - View from our deck! - Hotels Near Me - Olympic Valley, California

me and my famly go here every year this place is great i love the old vibe because it reminds me of a old fary tale love it so much staf are super nice and kind they work rilly hard to make this place great. read more

The place is a construction mess! This remodel has been going on for over a year with no end in sight! Everything is torn up! The hot tubs are torn out all the walkways to the clubhouse are closed off this morning the topper was the elevator with 14 and we were on the third floor! I recommend staying away till the construction is complete read more

We LOVED our stay here. It's perfectly located just half a mile from the village - extremely convenient. Still drove to the village since we didn't want to carry everything and it was cold! The staff at the front desk was super friendly and kind. They provided any recommendations and were just really nice people - made our day after a long flight, traffic, the cold, and very little food. It was so nice to have hot coffee available in the morning by the lobby. Parking can get pretty packed at the end of the day but it wasn't too bad. The keys to the actual unit didn't work very well (they're physical keys, not cards - didn't mind) but we managed. It wasn't that much of an issue. It is a little outdated inside with cabin vibes. We had to walk around with socks or shoes on because the floors didn't feel too clean. The heaters worked really well and the kitchen was VERY WELL STOCKED! Even with the small nuisances, we really enjoyed our stay and would book this again in a heartbeat! Wish we stayed longer to actually enjoy the views of the snow and morning coffee! read more

Olympic Village Inn - View from balcony - Hotels Near Me - Olympic Valley, California

We ended up having to cancel our booking based on the most simple request front desk female staff was barely competent, incredibly rude!

Sweet little gem of a find at the base of Granite Chief. Charming Inn with a lot of history regarding the 1960 Winter Olympics. Each one-bedroom unit has a balcony for fresh air, mini kitchen, and a cute Tyrolean theme. Wildflowers are painted on the bathroom tiles. There's a weight room, game room, swimming pool, and a few hot tubs dot the resort. read more

Extremely basic accommodations. It's very close to skiing and the shuttle bus is constantly running. The hot tubs barely work but maintenance is on the job 24/7. The decor in the rooms is a time warp to the year 1960. All in all it got the job done but it wasn't particularly good or cheap. read more

Stayed here Sunday - Sunday ( 9/24-10/1/17) for the Spartan Race Championship. We are timeshare owners and let me just say... 100% better than their property in Cancun. Hotel is old, but it feels so cozy. It was pitch black when we arrived and couldn't figure out where to park as there are no lights. We parked near the pool and had to basically crawl over a propane tank by the light of my cell phone to try to find the front desk. In broad daylight, there's an easy to navigate area, but please consider coming while it is light outside. Loved the updated kitchen area and how cozy the rooms are. Yes, they aren't sleek and modern, but it's next to a ski resort and it's older. I ended up cooking a few meals in our room because everything either closes at 4 or isn't opened for the season or was just not good. My husband and I only used the gym and went on the 5 mile hike free excursion and paid for the mosaic craft. In between seasons, not all activities have enough sign ups so things get cancelled. One slightly annoying this is that they have smart tvs yet they have them named all the same thing (each room has 2 tvs, ex: living room tv) so my phone would receive a notification that another phone was trying to cast to me while I was trying to cast to my tv. My husband booked all the way back in February 2017 for our September 2017 reservation, because he knew it would be slim pickings closer to the race, so keep that on mind. read more

Olympic Village Inn - If the smart TVs in the room allow casting, the hotel should at least rename the TVs as every room has 2! 9/30/17 - Hotels Near Me - Olympic Valley, California

Update: room 306 was infested with BEDBUGS at the end of Feb 2022. / beginning of March 2022. The management was unconcerned about the seriousness of the problem, and you should consider avoiding this place until they get the issue under control. If you can't cancel, then check the sheets around the headboard for bedbugs and bedbug eggs. read more

What you will probably love... Most importantly, staff and property complies with covid-19 safety precautions. + Off-season price was reasonable. + Suite was very comfortable. + Recliner in the bedroom. + Two powerful shower heads in the shower. + Very comfortable bed. + Nice living room area. + TV in the living room and the bedroom. + Very friendly and helpful staff. + 10-minute walk to the Olympic village. What you might not love so much + Very old fashioned door locking. Low security. + 1960s era building, unrenovated. + Probably not the best place to stay if the outside air temperature is 70 degrees or more. No air conditioning. read more

Very pleasantly surprised! I mean yes it's Squaw, so most expect greatness, but I lived in the Valley for a bit and know there are some venues that need renovations. Not the case for us! It was clean, new and comfy. Of course, we stayed during Wanderlust for a night. Since I was a hotels.com VIP, I received a bottle of wine in the room and an upgrade to a one bedroom suite with balcony! Wow! Amazing offerings. It was A beautiful night to sit outside and drink some wine. You will not be let down if you are a VIP. I just lost my status so worried about not having the same welcome but it is very comfortable. Parking was in the garage, covered and right in the village. What can be better than that? We walked through all of the 4-5? different buildings and I think the lobby checkin area is attached to mostly suites and the parking garage. So other buildings may be regular rooms mixed with suites, etc. The best gym is also in the main building. We tried to look through all of them for the largest facility and most weights. Overall gyms aren't amazing but they work. There's plenty to do outside of the gym- it is Tahoe after all. Plenty of hot tubs galore. We can't wait to go back. It's a steal during low season. read more

Would you come to a world class ski resort in the summer? Olympic Village Inn is a Wyndham Resort and useable through RCI for our Hilton Grand Vacation timeshare points. Generally one reserves this resort a week at a time, Sunday to Sunday, at a cost of about $300/night in resort points after taxes and fees. OVI was built to house the 750 competing athletics in the 1960 Olympics. It was a dormitory, with four bunk beds per unit, a central corridor, and communal bathrooms/showers down the hall. Not exactly attractive to the ski tourists. After the Olympics, the entire building was gutted to the wall frames, plumbing completely redone, with 87 one bedroom suites constructed. We arrive in a summer thunderstorm, with late August rains coming down cats and dogs. OVI is at the very end of the Olympic Valley, past the Olympic Village, past the football sized parking lot, and past the overflow parking lot. OVI is designed like a Swiss Chalet, with off white painted three story building, brown trim, and colorful flowers in the balcony boxes. Close parking is scarce, and we are lucky to get a luggage carrier. Our parking space is 100 yards from our room. Single slow elevator next to the lobby in the center of the V shaped building, with stairs on the very ends of the building. Our room is on the top third floor. Second and third floor units have entry doors on the outside corridor, next to the bedroom, and balconies on the inside facing the gardens. First floor units have entry doors on the inside external patio facing the gardens, and balconies facing the outside parking lot. If you want convenience over privacy, get a first floor unit, but be prepared to have guests walking by on the public accessible patio, by your patio table and chairs. August is hot, and the top floors are hotter than the first floor. No AC. We put a box fan in the front window, a second box fan in the open bedroom door, turn on the bedroom ceiling fan, walk past the bathroom, kitchen, and open up the door and windows in the living room facing the balcony, for cross ventilation the length of the 37 foot long, 375 square foot unit. Our unit 317 is a renovated unit, with new wall paint, new wallpaper, new dressers, new kitchen cabinets, and new kitchen marble countertops. Kitchen comes with a half sink, two electric stove burners, 30" refrigerator, dishwasher, utensils, plates, pans, coffee maker, toaster, and turntable microwave. No oven in the units, but sign up for communal oven in the clubhouse. Two 40" cable flat screen TVs, so I can watch sports in the bedroom on the reclining chair, and the wife watch CNN in the living room on the fold out king bed sofa. Living room has a coffee table and foldable dining table. 4 people can stay, but they better be cozy together! Strong continuous wifi, good enough to write this review in one sitting. Narrow bathroom, not renovated, with tile design from the 1970s, and my knees touching the wall and the bathtub, while sitting on the toilet -probably designed for Europe! Sink in hallway with large counter space, with 3 doors separating bedroom and living room and bathroom. Balcony has table and two chairs, overlooking fountain in landscaped garden. Balcony sidings with vents in the wood have better visibility and more room than those with solid walls. Housekeeping once a week to change the bed sheets, vacuum the rug, change the towels, and empty the garbage. Next to no noise dampening in the walls, and you can hear loud voices amplified from the walls of the balcony across half the building. Lobby has a communal pc with a printer for printing out tickets, and a discount card for nearby restaurants and rental activities. Kudos to Teresa at the front desk for spending 15 minutes helping a computer programmer like myself get connected using windows 10. Sunday they have afternoon tea, with cookies, and sodas. We eat and then take a dip in the 75' heated rectangular pool, and adjacent hot tub. Pool starts at 3.5' and deepens to 6', so no diving and no toddler wading -keeps out the riff raft who are prone to diarrhea! Monday activity orientation with juice and pastries. Free bike rentals, scheduled yoga classes, scheduled lap swimming, and guided hike to Shirley Canyon and High Camp at the end of the gondola, 4.5 miles, but 2000 feet elevation gain -thanks but no thanks, as my 64 year gimpie knees can't take it! 12 miles from Highway 80 and Safeway in Truckee. 8 miles to Save Mart supermarket at the corner of 89 and 28 in Tahoe City. 11 minute walk to the Squaw Valley ski gondola during the winter season, and 12 minute walk to the restaurants and shops in Olympic Village. Doesn't get any better, even for those whose best skiing days are long gone! read more

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Great location, beautiful views, and full of character! Learn about the history behind the Inn which gives large summer camp vibes. Our room had a back porch/ balcony overlooking a peaceful garden. The fact that we accessed our room from the outdoors, made it feel more COVID safe- no indoor hallways! They also utilized stickers as Hilton does to ensure cleanliness outside of the room and dishwasher. We stayed here and went on several hikes a scenic 30-50 min drive away. read more

Olympic Village Inn - Back porch/ balcony of our room on second floor - Hotels Near Me - Olympic Valley, California

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Good hotel, but the best part was snow shoes hiking under the full moon! It was unforgettable experience! Many thanks to Spencer, our guide. Already want to come back! read more

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Great place! My husband and I were actually supposed to stay in the Village, the lodging closer to the mountain. But upon arrival they said they moved us to a new location. I was kind of upset that we were moved at the last second and without any prior notice, but we were able to stay at Olympic. And our experience at Olympic was amazing. At first we were put on the first floor and the view was really disappointing. We talked to the front desk and asked for a different room. The woman at the front desk was so sweet and accommodating. She was able to get us a room on the 3rd floor with more of a view. At the end of the day, our stay was very pleasant and very relaxing. We're just grateful that we got a room. The fires have been so bad that people have been heading to Tahoe. read more

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The staff here took Covid safety measures very seriously. Masks were required always in the buildings. Many wore masks outdoors as well but there's plenty of room around the Olympic size pool and barbecue areas which many people were enjoying. The rooms were very comfortable and they clearly sanitized areas and provided very freshly laundered and Clorox-bleach linens. We felt very stress free during this time. Walking to Squar Village for a variety of great restaurants and hiking and biking or available from the Inn. We had a great relaxing time in Tahoe staying there! read more

Great place to stay for Squaw Valley Alpine Meadow ski trip. The room is spacious and cozy. It comes with a wonderful living room equipped with microwave oven and electrical burner ready for meal cooking, left-over reheat. Great place to serve myself with a burger and curly fries paired with the warm and tasty clam chowder after a whole day of fun on the mountain. The bedroom is clean and tidy, the queen size bed with a roomy closet and enough hanger hook on the wall is more than enough to hold all my snow gear and make them dry from room temperature overnight. Parking is easy to find with the huge parking lot behind the building. Resort fee pretty low compared to my previous stay at Squaw Creek Resort by Hyatt. Will live here again for my next Squaw resort trip. read more

We had a wonderful stay at the Olympic Village Inn this past week! It's perfectly located (very close to the village, Tahoe City and Truckee). The amenities at the property are great and staff at the front desk was super friendly and kind. read more

During these horrible times of covid-19. I was disrespected by the manager and staff. I checked in on a Sunday. Went home to Pleasant Hill due to death in family. Called front desk to say I would return Monday but I returned Tuesday My week was fully paid in advance in April 2020. After getting my key from the front desk. I approached my room to see the door wide open and to men standing in the middle of my room talking and looking at the TV I asked who they were and a very rude response who are you. I complained only to be disrespected more . I stated I wanted a refund. Speaking to the lady at the front desk. She stated I had to argue with her because theses men were managers. I then felt really uncomfortable and called my timeshare rep to cancel. One of the men offered a bottle of wine for me to stay. I refused .Telling him how strange and uncomfortable it was to find them in my room with out my knowledge. They could have called my phone. Then it was told they were inspecting my room in which here's another lie. They dio that on Sundays before I'm to check in . This was Tuesday. Mind you I was the only African American women there at that time. The way I was rudely treated. I called my card discrimination. read more

The resort is old and getting older but the people working here are great. 2 stars were given towards that. Considering we were in times of Covid I was taken back by the lack of cleanliness within the resort and especially taken back by our room. It was filthy and I mean filthy. The couch was filled with dust and the partial kitchen had finger prints and some kind of sticky residue on it. There was also a wall socket hanging from the wall, it just needed to be pushed back in but still. This was a terrible experience where we ended up staying one night out of necessity and checking out the next day. I have a special place in my heart for Olympic Village but they need to figure out their house keeping issues. Most important part of a resort is putting the right employees in the right place and I don't think the house keeping department has the right person running the show especially considering it's one of the most important departments. No one wants to check in to such filth and no one is going to return to such filth! Especially considering times of Covid!!! I've seen this resort strong and thriving, but this visit was a serious disappointment. read more

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If you want a great location and a run-down property with limited or no amenities with shady business practices, this is it. No heater that worked in the room, they offered a space heater...Open, empty hot tubs, closed, limited amenities. Stairs and railings in poor condition. The list goes on... It was so bad that we left early. Even after checking out and complaining about the condition of the property and the lack of heat in the room the staff still had the nerve to bill me for the full time and their " Daily Resort fee" that is listed only in the fine print at check in. The front desk assured me I would not be charged for the resort fee for days not stayed when I checked out early, but charged me anyway. I called the front desk and manager, had to leave multiple voicemails and also sent emails to their Corporate email address. I never received any response from them. So, I declined the charges on my credit card bill. Olympic inn decided to lie and say that I never " checked out". They even went a step further and billed me for the following week which I had also reserved, but canceled at check out and never "checked back in" so they fraudulently used my card when I had checked in from the first time(a week prior) and charged me. They did not get my signature because I wasn't there to sign it, so that disputed transaction and all charges should be removed. Shady business practices in a bad condition property mean that I will not want to stay there again no matter how convenient the actual location is in relation to Olympic Village. read more

Be careful before booking here. They do not follow their own policy when it comes to refunds. Unfortunately, the area had multiple road closures on multiple days due to the winter storm, and we were unable to get to the location even after driving for 8 hours trying to get there. We had to turn around due to road closures. Olympic Village was not understanding or flexible and would not refund or offer the opportunity to reschedule. Very disappointing and will never book here again. read more

I've been coming to Olympic Village Inn on an annual basis for almost 20 years now. The rooms haven't changed much since then, so don't be expecting newly refurbished rooms or anything like that. In fact, the rooms are cozy. There is a bedroom and a living room/kitchen connected by a bathroom. Yes, you have to walk through the bathroom to get to the other room, but not a big deal. My family likes staying in the third floor rooms because you get a nice balcony and there is no noise coming from the room above you. In contrast, I like staying on the first floor. I like it more because your door opens into the living room rather than the bedroom and noise from the rooms above me haven't been an issue. Here is also a pool, a couple got tubs, a grill, and exercise room. This is an ideal place for seasoned skiers too because you're basically living across the street from the best ski resort at Tahoe (squaw valley). There is a complimentary shuttle that runs all day between OVI and the resort too. The front desk staff is always really friendly. They help with any issues regarding your stay, but also give good suggestions about places to eat, shop for groceries or places to go sledding. The ladies who clean the rooms are also very friendly. They'll change out your towels, restock any soap or other bathroom products and vacuum almost every day. I've had really great experiences at OVI and would recommend it to everyone. I look forward to continue returning for years to come:) read more

Olympic Village Inn - Hotels Near Me - Olympic Valley, California

We checked the website to make sure it was updated for covid times, it said only the fitness center was closed. Upon arrival we saw that all 5 hot tubs advertised are closed, and staff said they had been closed for months. it seems like false advertising, as every other hotel on the premises has their hot tubs opened. I understand covid precautions, but would have booked another hotel that had FUNCTIONAL amenities had the website been accurate... for the price it was not worth it as is. room also had barely-functional heating and snow shoveling outside the room started at 7am... one of my biggest issues was the alarm clock was preset and went off at 5am.... worst overnight trip ever read more

I've been coming here since before i can remember so the 5 stars are more based on sentiment than anything else. The place has always been pretty well maintained and the grounds are beautiful. Also the staff are pretty friendly. My favorite has to be the maintenance man ( I feel horrible because i cant remember his name) He is super friendly and never makes me feel like I'm bothering him. I do miss the old swimming pool with the waterfall and of course the restaurant with live music on weekends, but the new club house with a full size fridge and arcade are pretty nice as well. The rooms are in great need of a serious up-grade, but i cant help but think an up-grade might take away some of the charm. The bathrooms are a little small but I'm just nit picking on that one. Overall its a great place to bring the family and have an awesome time. read more

Olympic Village Inn - View from the balcony - Hotels Near Me - Olympic Valley, California

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Awful experience with this team. We had to change our booking so we called with 5 days notice to see what our options were. We were told we couldn't cancel without paying the full amount of $1371 and we couldn't change the dates without canceling....which seems bizarre. They said they could possibly process a refund but they'd have to have their revenue team approve it (for booking.com's sake) so they'd get in touch with them and call us back. They never called us back so we called again, and again. They kept saying they just needed a response from their Revenue team in order to cancel or change dates. We were never allowed to speak to anyone who could actually help us change the dates or cancel the reservation without paying the full amount. Keep in mind this is in a really busy week. They could have easily had us pay half and then rebooked and made 50% more than usual. So they don't even operate as a good business. I spent about 2 hours total on the phone being led around and ultimately they just told me to take a hike. Bizarre from a hotel who presumably wants repeat customers. We even left a review which they responded to claiming they would resolve the issue. The resolution? They kept the money and wouldn't even give us new dates. It might be a nice place to stay but it's run like a scam. read more

After my 4 day getaway to Reno NV. I stopped by the resort to check in. September 27th my husband birthday. I reserved this location back in April 2020 my week is from 9-27-2020- 10-04-2020 SO after checking in Sunday I left and went home for a day. Mind you no one asked to enter my room nor did anyone call me. As I returned to the resort pick up my keys from the front desk. As I walked through the hall approaching my room. I hear voices. The door is open and two men are in the room why I don't know. Now this scares me as I travel alone. Manager or assistant manager. No one had permission to enter my room at all. Then during this pandemic and coronavirus had the nerve to ask did I want it cleaned. That should have been a no brainer read more

My two best friends and I made the short trip up the hill to stay at Olympic Village Inn for three days and two nights. The grounds were nicely manicured and the place was quiet (gotta love summer weekdays in Tahoe). There were a few spas, a large pool, Sauna and recreation area with a ping pong table. Very reasonably priced considering the unit sleeps four with a King sized bed and a pull out couch (two rooms separated by a bathroom and kitchen area). The grounds offer rental bikes for free but the girls were reading that there were some specific guidelines like you could only have the bikes out for a few hours and you had to stay on paved road. Not that we intended to go buckwild but dang, immediately squashing those hopes and dreams = no fun. We made a cameo at a little wine and cheese shindig that the property hosts every Thursday for the guests and unit owners. I think I might have giggled out loud when I walked in and saw the two boxes of wine sitting on one of the office desks (the party was hosted in what looked like the property staff's office). No, not bottles of wine in boxes but "Boxed wine". I'm not being snooty, I'm happy with a 40 ounce of malt liquor on a park bench. It just made me giggle, I dunno. Good times. read more

I made a reservation at the Olympic Village Inn while driving to Tahoe. Unfortunately, a couple hours later I developed chest pain, and needed to be evaluated at the hospital. I am a physician. My office manager immediately called the inn to inform them I would not be coming. They refused any kind of refund or credit. Later, they called me "to cancel the reservation, but that I would not be refunded any of the full payment". In other words, trying to get me to cancel so I they could sell the room twice. I informed them I didn't want to cancel without a refund, but the sent me an email saying they cancelled the reservation anyway. Really unethical vibe from this place. Managed by some timeshare company in Calabasas. I am Ikon pass holder and have stayed at Plumpjack, Palisades and SV lodge this year alone. All great, I have never written a bad review. Avoid this place like the plague. read more

Beautiful, just beautiful! Couldn't of asked for a better time in the Sierra Nevada mountains. Greeted by a wonderful front desk, Juan! He shared some great advice on the area. Thank you for a great vacation experience! read more

We enjoyed our stay so much. Juan checked us in and he was so nice, he even text me local restaurants that would cook us Thanksgiving dinner, which we utilized and it was amazing. All the front desk staff were super accommodating to all of our needs. Great location you can walk to squaw valley ski resort and walk around in there. I was sad the spa's weren't open but that was due to covid. Our room was super comfy and came with enough cooking utensils we made a lot of food in the room, which was cheaper than going out for 4. I would recommend safes in the rooms, that was the only thing missing. Thank you to all who helped my family and I enjoy our Thanksgiving week while we stayed. read more

Do not book a stay at Olympic Village Inn. They are unethical and you will be at risk. On December 26th we attempted to drive to Olympic Valley for a 3-night stay at Olympic Village Inn. A record storm closed the highways and we were stuck in Sacramento when we called the hotel they asked us to release our room for the people that were stuck in the village. We agreed and stayed the night at a roadside hotel. The next day when the highway did not reopen we called again and were asked to release the room. A few days later we called to ask about our refund and were told the room is not cancellable even though there was an "act of God" storm. I spoke to the GM Peter A and he said he would do something but after weeks of calling and texting they kept our payment and sold the room for a windfall. The resort at Squaw Creek, Plumpjack, Palisades Village, and The Palisades Lodge are all ethical great places to stay. Do not give OVI your business. read more

Our family spent the 1st ski trip holiday week here. The service was disappointing. We stayed for four nights, no room cleaning service at all. The worst part is that front desk personnels told me different stories about the room cleaning service. On the 2nd day of stay, I asked about the room cleaning service. The front desk lady told me no room cleaning service scheduled on 3rd day, but scheduled one on 4th day. On 4th day, the cleaning lady did show up on the corridor saying she will clean our room. We came back from ski and found out the room was left no service at all in late afternoon. I called front desk to check out what happen. The lady said there is no room cleaning service until 5 night stay! Can you believed this?! read more

Very good Resort. The maintenance of the unit was good. Staff was helpful and nice. Lovely facility. They provide coffee in the lobby which was amazing. Plenty of laundry machines. Ping pong, video game machines, nice gym, yoga classes, shuffleboard, three or four hot tubs. DVD Loan program. There is a DVD player in the bedroom and in the living room ! How nice . And the shower is very cool ! Showers turn on from both the left and the right . Absolutely loved that .You can borrow the bikes and helmets for no charge. And there are three electric bikes to borrow or rent depending on your owner status. FYI there are no air conditioner units in the rooms but there are heaters. And a ceiling fan in the bedroom. The coffee pot is a little complicated to operate strangely enough but they have instructions or will help you. A few suggestions would be helpful for guests, staff put a sign on the desk will be back in 30 minutes when they are on break. But you never know when they went on break so you go back to or three times to see if they are available. Much more practical to put on the sign "will be back at (a specific time). And when you check in they should tell you about the amenity fees how much they are and give you a receipt. For clarity, transparency and to avoid confusion. read more

Our first time in Lake Tahoe, the city is beautiful, we fell in love, we have a timeshare and we decided to stay at this resort because it is close to everything we wanted to know. We already had a problem with our checkin, because we took our shitszu puppy because she is a service dog, we showed the letter and it was simply a confusion at reception, the girl saying that she did not accept the type of service dog that was written in the letter, but we had already called asking if we could take it because we had the letter and they said yes.. so we thought they wouldn't charge and when checking out they charged us $300 dollars, that is, they didn't accept the doctor's letter. The second problem was that the dishwasher spilled water and we had to clean it, the maintenance guy came and fixed it, the next day it didn't work anymore, again we went there and they came and there was no other way the machine and they informed us that they would change it at the next day (thankfully, the next day was our checkout) . We no longer stay at this resort. read more

DO NOT stay here during the summer. There is NO AC and the only way to get any airflow is to open up your bedroom window that faces OUT to the hallway where everyone walks. So unless you want to expose yourself to the public, you are forced to try and sleep in a sauna. I imagine this is a great place to stay during the winter but avoid at all costs during the summer. Otherwise the rooms are acceptable. Beds are semi soft so if like a firm bed, forget it. Office staff are great otherwise I would have given just one star. read more