Since my review, the owner(?) Mike has reached out to apologize and offered to reassess the system…read moreto reinstate the warranty. I have since hired a 3rd party crew to reinstall the closet so there is not much that can be done from CbD but I truly appreciate a business that values their customers. If the problem could have been discussed and remedied before it had to reach the public to have an effect that would be ideal. I do think my water damage issue where the closet system needed to come off the wall is rare (although not rare in high rise condos) but I am glad it sounds like CbD in the future will do their best to address customer's requests. I think for their effort in trying to do right in this case it should get a better rating than 1.

I have never had to write a bad review before, but I feel others should know of our experience. The…read moreinstallation of the master closet fell short of our expectations. Not only were we disappointed with the quality of the materials used, but the removal of the existing brackets and shelving also caused significant damage to the walls of the closet. After the installation, we contacted our consultant for clarification. The consultant explained that we were presented with the most severe scenarios depicted in their book, but my husband and I had not been shown these images. If we had been presented with these options, we would have chosen a different approach. Unfortunately, no assistance was offered to resolve this issue, and we are required now to hire another professional to repair the damage to the three walls. We would not use Closets by Design, again. They are overpriced for the quality of materials. Their consultants are misleading in their attempts to make a sale. And when there are issues, they do not provide any resolution.

I loved working with Randi! She'll be coming back in about 2 weeks to continue the organization and…read moreclearing/clean-up of my sewing/craft room and I'm very excited about it! She was so much fun to work with - so personable, not too serious yet still very professional, and was genuinely interested in my actual life. She even wanted to meet my 8 guinea pigs, hee-hee - it was so awesome that she is also an animal lover, and has a big heart for animals (kiss-kiss for Julie from Auntie Jackie!). Randi also made a huge effort even before our first appointment to understand exactly what I was needing, and asked me to send her some photos that were both fun and also pertaining to what I used the room we would be working on for (i.e. that showed what kinds of items I make in my sewing and craft room). I call myself a mini hoarder, especially when it comes to fabrics and crafts, and she was so patient and non-judgmental towards me. It's very reassuring as well to know that she has so many years of experience working with other adults with ADHD. She snuck in some helpful gems of how to stay organized as we were working through our 3 hours without me really realizing it, but that info sunk in. Only a day after working with her, I found myself looking at a few lamps in that and another room and thinking, "I can donate those - I can let them and tons of other things like those go, and it will make my life much easier and less stressful to let them go. We're not even using them or haven't for 6 years!" She was very inspiring and working with her made me excited to do more, not only in that room but in the rest of the house. I would highly, highly recommend her!

Randi is an absolute treat and a joy to work with. She really helped us organize and declutter…read morerooms that have been neglected for years (since moving in). She is so kind and personable I would recommend her to anyone and everyone. Randi is invited to my birthday parties for the rest of my life.

I had an amazing experiencing from start to finish with the closet factory. My son had recommended…read morethem after he had a bookshelf installed by them. My contact was Juiliana. She helped me with the design and through the whole process with extra changes like extra shelves and the glass doors. Lastly, the service guys that came for the install were very professional and organized. I highly recommend closet factory and Juliana to help with the design and the process.

A friend recommended this business and it was a great experience that should last a lifetime! My…read moreinitial consult was at their office where I met Briana and was my point of contact throughout the entire process. We were building a new home and having had custom closets before, I didn't want to do without. I was able to see some of the finished work as well as some of the work being built and it's a very professional set up. Briana made the entire process effortless on my part. Fortunately, I had all the drawings from the house so she was able to come up with a rough idea of what would work based up on my needs. I had pictures from some previous closet shelving in my prior home and she was able to use that to configure something similar since I liked what I had before. Just a note, the other drawers I had installed was back in California which is why I didn't go back to them. The next step was for Briana to physically come out to the construction site to measure so she could come up with the final design and estimate. I don't even think I waited a day to get the estimate. Super efficient! They took a 50% deposit and there was a bit of lead time but this wasn't a problem since the house was going to take some time to construct. I put Briana in touch with my builder and after that, they mostly coordinated installation together so didn't have to work around two people's schedules. We had hard wood floors installed so there was some concern about the installation and any damage to the new walls/floors. But other than new drawers and shelving... you would never know they were even there. They even made special adjustments based upon what we wanted. I'm a big fan of wooden dowels to hang from instead of metal bars that typically come with custom built closets. I supplied the wooden dowels and cups to hold the dowels and they installed it all. After the installation, we noticed one drawer didn't seem to ride on a rail properly. I brought it up to Briana and Holly and they acted immediately to get someone up and repair the one rail. Out of more than 30 drawers, just one had a rail that didn't work correctly, but they replaced it instantly and there have been no further issues. Custom closets are a big investment, but if you have ever had them before... you'll never again do without. And they are well worth the money! We hope to construct another home in the future and without hesitation I will come back to Briana and Holly. They were always available and often made me feel like I was the only client. Anytime I had a question, they were quick to respond. So easy to work with and quality work!

Still ripping people off after all these years!!! People don't trust you will get what you pay for!…read morePlease check with the BBB and local and state government to verify before handing over 1 red penny! They happily take your money with great enthusiasm and promise, only to never come through fully with what they offer. Shame, shame shame on another company taking advantage of senior citizens, in such a horrible way. It is so despicable that people have no conscious at all about conning senior citizens on budgets. Someday you will understand when you save your hard earned money and trust that the friendly face in front of you is telling you good things and truthful things, they lie lie lie lie lie. Please please please do not give your money to this thieving company.

Be wary of using Pixie Living Solutions. While they do have a good eye and some good ideas, in my…read moreopinion they fail to follow through on the customer service end. They prefer clients who have no opinions, don't push back on anything they say, and don't question any of their billing processes which are shady and unclear. What they quote and promise and what they deliver are very different things. I was made big promises in the beginning, and was consistently let down and disappointed. We didn't work well together (mostly because I had my own opinions), which was fine, but at the end of the contract when I let them know I was disappointed and didn't wish to continue using their services I was called ungrateful and rude. I paid for a service and was unsatisfied, I have every right to walk away and the temper tantrum was unnecessary and unprofessional.

THIS COMPANY IS A SCAM. PLEASE STAY AWAY !!!!!…read more Joanna demanded that I pay $40 as deposit to confirm the cleaning appointment which I did reluctantly. She confirmed the date and time via text (not for the day I asked for but I decided to make it work) but NO one showed up for the appointment. I called her through another number as she would not pick up the phone and when asked why no one showed up, she answered in a very rude and unprofessional manner saying I was hard to do business with. She never returned the $40 till date. Its gone!

Do not hire this company. We hired this company for a rental move-out cleaning. The representative…read moreassured us that a receipt would be provided to document the service. Later, she mentioned a family emergency and promised to send the receipt the following Monday. Since then, she has not returned any of our calls or messages. We strongly advise against using this company due to their lack of professionalism and accountability.