Absolutely gorgeous packaging. Customer service is 100% spot on gorgeous necklace thank you all for the 2 day shipping my son will love his birthday present read more

Omi Jewelry - Beautiful necklace for my son's birthday - Jewelry Near Me - New York, New York

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Rolex Review!! One of the best in the business. I had an excellent experience at the OMI Jewlery. Rodney had the best customer service, it was outstanding from the moment we spoke. I ordered the watches over the phone once I saw the site inventory I selected the watch and it was a go from there! I admit I was nervous ordering online I wasn't sure what I'd get in the mail. Rodney was professional, knowledgeable, and took the time to answer all of my questions without making me feel rushed. He provided expert guidance on the different Rolex watch models, making the shopping experience enjoyable and stress-free. Rolex is already known for its commitment to quality, craftsmanship, and customer satisfaction, and that was reflected throughout my experience at OMI The watches were beautiful and the overall experience exceeded my expectations. They were packaged just like you went to a Rolex brand store. I highly recommend this store to anyone looking for a luxury timepiece and exceptional service. I will be shopping here again . read more

Omi Jewelry - Jewelry Near Me - New York, New York

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Walt and the team are amazing. They sent my new Rolex quickly, and when there was a small issue I needed help with, they rectified it immediately. I would definitely recommend them to anyone in search of luxury jewelry. I'm on the west coast and my watch arrived the next day! read more

I had a great experience purchasing a pre-owned Rolex from OMI Jewelry. The entire process was smooth, transparent, and professional from start to finish. They were knowledgeable, responsive, and made me feel confident in my purchase. I would absolutely recommend OMI Jewelry to anyone looking for a quality timepiece and excellent service. read more

The Rolex I purchased specifically said it had a ceramic bezel both in the headline of the listing and in the description. I received an aluminum bezel Rolex. The attempt to make it "right" was to try to upsell me on a more expensive watch. False advertising and lackluster customer service. Also, if you want to actually talk to someone on the phone it's basically impossible. No one answers the phone. read more

I purchased a watch in September 2025 and later realized it was too small. I promptly returned it to exchange for a larger size and also paid an additional charge to update the dial. Anthony assured me that I would have the opportunity to review the watch before it shipped. After several days without an update, I reached out and was told the offices were closed for a religious holiday, and shipping would occur early the following week. Another week passed with no communication, and again I was told the offices were closed for the same reason. On October 10, I notified the company via text that I would be traveling and requested to cancel my order. I followed up multiple times by phone, text, and email to confirm cancellation. The only reply I received was that the offices were still closed -- but there was never an acknowledgment or confirmation of my cancellation request. Then, on October 20, I received notice that my watch had been shipped despite my repeated cancellation requests. I even received a delivery text while still out of town, which was particularly upsetting given that I had clearly communicated my wish to cancel several times. This lack of response and disregard for customer communication is unacceptable. It demonstrates unethical and deceptive business practices. I expect a full refund by the end of this week and a confirmation in writing that the return will be processed immediately upon receipt of the item. Please be advised: I will be sharing my experience publicly to warn other customers about the lack of accountability and responsiveness from this company. No pictures as I was never shown the picture of the watch nor have I ever had possession of the watch as im still traveling and they mailed the watch that I asked to be cancelled. read more

In love with my piece. Killed it at the wedding. All my childhood friends thought I had some serious guala.

So far I have bought 3 pieces of jewelry from them, high quality and excellent customer service.

My wife and I almost made the HUGE mistake of buying a Rolex from OMI. Sales rep Justin sent us a video of the "new" watch which had obviously been outfitted with a bad & obviously fake aftermarket band and bezel. We then come to find the video he sent us was from a different used watches ad! When I questioned him as to why this "new" watch would have a fake jubilee band and diamond bezel he got increasingly irritated/disrespectful and was unable to answer a single question. Finally he got the "manager" Russell on the phone who sounded middle eastern but claimed to be from Jamaica (liar). Russell (Hadi?) then said that the watch is not new and nothing they sell is new and if that's what we want then we have to pre-pay BEFORE he can even show us the watch! Total SCAM artists! DO NOT DO BUSINESS WITH OMI!!! BUY YOUR WATCHES DIRECTLY FROM A FACTORY AUTHORIZED DEALER! I am a real person, this is a real review. Don't be tricked by all of the fake 5 star reviews! read more

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Had the absolute worst experience with this company ordering online, I ordered an item march 6, messaged customer service 5 days after placing my order because I wasn't sent any information they told me it'll ship 7-10 business days, I waited another week or two messaged again and no body responded. But I had to make a buyer complaint on Shopify for them to say they didn't have it in inventory and they had to order it. they didn't even offer a refund, I messaged again and apparently it was stuck in customs...for a month, the "owner" said he'll over night it once it gets to their store but it was standard ground and took a full week it's April 27 now and still haven't got it, you think if you spend $1,600 that the company would care. read more

Amazing and trusted friendly staff!! Love their service their prices and the best jewelry out there! Thank you for helping me for the past 6 years read more

I cannot rave enough about this company and how much it meant to me they prioritized my purchase. I was able to connect with one of their salesmen virtually to get input on a Rolex. By the time I made a decision on the purchase, the item was mistakenly still on their site but it wasn't available. When I expressed my frustration, the owner contacted me directly and helped solve the problem. They went above and beyond to take care of me and I will now be a customer for life. Thank you guys! - Mark read more

I purchased a ring from OMI and very much regret it. Firstly even before a purchase, read the return policy. I should have read that immediately and if I had I would not be writing this. They are going to get your money and keep a portion of it if you send the item back. Take note. The attempts at communication with the employees is atrocious. They take a looong time to respond. Because of that, the red flags were flying high. The ring I purchased looked amazing on the website. But, it looks and feels so cheap. A VS clarity diamond should sparkle but the diamonds look like frozen spit. No exaggeration either. The metal looks like a bauble from a gum ball machine and the setting is not smooth as one would expect and the prongs scratch my skin and have ruined sweaters and even my hair gets caught In it. I think you all should purchase somewhere else that is reputable and the jewelry is not made in china. Avoid this shady "establishment". Why all the 1 stars vs 5 stars? read more

Hi everyone I want to recant my statement and review I left for OMI Jewelry. After my review Russel called and corrected the situation sending me the appraisal of the watch and 2 extra links for it. I'm sure my wife will be very happy with her Rolex and I will buy from them again. read more

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The best jewelry store. The sellers helped me a lot with the choice of jewelry. They are very kind and helpful. The order was sent very quickly read more

Just had a transaction with Joe. Very great guy. My purchase was smooth, fast and secure. From New York to CA everything was on time. The watch I purchased was perfect condition as promised before the purchase. Would highly recommend Omi Jewelry for your purchases. Will definitely come back for future purchases. read more

I am writing this review after several attempts to get OMI jewelry to do the right thing. I puchased a Patek Phillipe from them several months ago. When I picked up the watch, it was missing several items such as the OEM leather strap (it had an aftermarket rubber strap), as well as the Patek pusher, both of which were clearly shown in the ad. When I asked about them, they said they were ordered and would come soon. I have been patient over the past few months, occasionally checking in on status, and told to be patient. I was basically told today, that they wont be willing or able to do anything. To get me the items I was promised. Or reimbuse me anything for me to buy on my own. Buyer beware. Dont believe any promises. Once they have your money, they wont honor anything. Tremendous regrets. Will never buy from again read more

Customer Service is the best! The prices are really good and the quality is exceptional.. read more

Omi Jewelry - Allah pendant - Jewelry Near Me - New York, New York

BUYER BEWARE...this place scams! They list an auction reserve at the price of the item! So, what are you supposed to do. Bid over what it's worth. The item is $4500 and the reserve starts at $4500!!! LOL...Game players. I wouldn't trust this place. Especially jewelry! Start treating your customers with respect or get out of business. read more

My husband ordered a Rolex datejust watch as a Mother's gift for me.It cost $6,348.When we received it,its not working and constantly stopping.When i requested to refund it,was told by OMI owner,Russell that they don't do refund,only exchange. So I was forced to order another items,not a "Rolex Watch".Then was told after a week that the items I ordered are not available, and I want a refund,they will refund it but will charge me $381 for processing fee. Its very disappointing and frustrating to be charged when we didn't get anything except,frustration,disappointment and stress! I will never ever order jewelry online coz you will not know if its working or not until you receives it and be charged for nothing! Very bad business! read more

Be careful ordering from them. Return policy is store credit only, plus a 15% restock fee, plus buyer pays for insured return shipping of Omi's choice read more

OMI Jewelry has top quality products and top quality customer service. I recently bought a tennis chain from them (I live in Atlanta, so communication was critical), and they were so responsive and patient with my questions and asks. They gave me a great deal on the chain, which is nothing short of perfection. You can tell it is made with quality in mind, and the diamonds glitter like nothing I have seen before. AND the chain lays flat, no turning or flipping. It's perfect. I will definitely be back! read more

I bought a Rolex for my boyfriend's birthday. It came late because of "weather." I was out of town when it came and then gave it to my boyfriend a whole month early. Sadly, it was not what he was looking for. The store would not allow me to return the watch (which I found out after the fact I was way over charged for - my bad) since it was not returned four days after delivery - even though it was late and I was out of town when it arrived. Their loss because they could have charged me a restocking fee and then sold the same watch again for way too much and made much more money. Plus there was a lot of "This is your fault and not ours" going on on the OMI end. So....buyer beware. read more

I ordered a $13,200 watch about a month ago and kept calling to find out when the watch would be shipped. I kept getting the runaround that they were back up and it would be shipping soon. 2 Weeks later I received a call from Jonathan from J & D watches which must be a watch dealer Omi works with that the watch I ordered was not in stock. Let me preface that before I ordered the watch I lived chatted Omi and was told the watch was in stock. I picked out another watch and was assured by Jonathan that I would get a call the following Monday and the watch would be shipped. I never received a phone call Monday. I called Jonathan Tuesday morning and he promised me he would call me back by the end of day. I didn't receive a call and at 5:30 pm I called and said I wanted to cancel the order and wanted a refund. Jonathan told me my credit card would be refunded in 5-7 business days it is 8 business days later and I still have a $13,200 charge on my card. I have filed a dispute claim with my bank. This is completely unacceptable. read more

I originally posted a bad review with one star but I am changing because the owner personally reached out to me and explained that their factory made a mistake and went out of his way to fix the issue. I originally received a smaller pendant but not only have they fixed the issue they are also sending the right pendant with a customization to fit my chain free off charge for my troubles. I really appreciate them fixing the issue in a very timely and efficient manner. I know they are a big company but they took care of my small purchase as if it was a big one. Good people. read more

Walter has help me and help pick out the best Rolex that fits me to my style. What patients incredible guy I recommend this Jewelry place to everyone. read more

Omi Jewelry - Super - Jewelry Near Me - New York, New York

I made several purchases from them in a few month time span. I messaged them after making another purchase that one watch was still not shipped that I had ordered 2 weeks prior. I was reassured that all was fine. I got shipping notification and 1 watch was sent. When I checked, both watches had the same delivery confirmation number though ordered 2 weeks apart. They did not even notice. I had to email with delayed response and then call them. They claim a new employee messed up. This is huge mistake I have never seen any other company make before. They did ship the other watch after I called, and the customer service person was kind. She apologized though the emails I got did not sound very apologetic from the manager. I just hope that this does not happen to anyone else as it was very shady. read more

I bought a Rolex watch there a year ago,,the crown fell off I was so upset because I couldn't wind it,,i called them so upset they immediately told me to bring it in I had a 2 year warranty! And they would fix it while I wait, no charge!!! I traveled. 3 hours to get there as well, they came thru right there! My watch was repaired in 2 hours!!! They are the best Jewler I found in the diamond district store far!!! Do not hesitate to buy from them!! They stand in back of promise and have the best prices I've seen in used Rolex!!!! Thank you OMI for my watch fix today read more

Last week I called OMI Jewelry after seeing a Cartier watch that I liked and also to understand how I could have it expedited. Spoke to Christian in sales and he walked me through the process. I told him repeatedly that I needed the watch before Wednesday 5/4 to take it on my trip. I called today, 5/3, spoke to someone else and they said they would call back. They didn't call back and cancelled my order without even having the decency to call me and let me know the situation. Not only did they not call, but they also did not refund my $200 expedited service I paid for. This company lacks the seriousness to be playing in a luxury market. My suggestion is to buy from Chronos 24. read more

Bought 2 bracelets on Saturday ！ great customer service! Very professional and they shipped the bracelet on Monday . They are beautiful ! Highly quality! Thank u read more

So I finally decided to pull the trigger and treat myself to two Rolex Watches that I have been eyeing for a long time. I ran across Omi Jewelry online and was kinda skeptical in making such a large purchase online, but after doing through research, I felt comfortable choosing them to do business with. I just received my precious items and I am totally speechless!!! I am in love with my items!!! The whole process was so easy and pleasant. From the placing of the order to the packaging, everything was very well thought out. Not to mention working with Walter was a great pleasure as well!!! He was very patient and charming (because I couldn't make up my mind they were all beautiful!) every time I called. The watches are absolutely gorgeous!!! Trust me the pictures doesn't do them justice at all!! I've already got my eye on another one that I would like to purchase...lol! You definitely won't be sorry making your online purchase with them! read more

Was a little nervous about buying a high end watch online, but these guys are amazing!!!! Got my Breitling watch just in time for my birthday!!! Watch was flawless and I couldn't be happier! I dealt with Walter and he answered all my questions and was very nice!! Omi jewelry has a customer for life! read more

Very reputable! Excellent value, I highly recommend this place of business. If your looking for a large variety of Rolex watches this is the place. People are friendly and will educate you on your purchase. read more

Where to start? This place is amazing. The employees are super nice, they're genuine and that's super hard to find now days. I recently bought myself a rolex watch and i did my share of research and shopping around and i can tell you that this was the best decision i made by going through Omi Jewelry. Walter was super professional and helpful and he helped me with everything I needed and whatever questions i had he was very knowledgeable and had a lot of patience with me as well. He delivered what he promised and im very satisfied with their services and i will highly recommend anyone who's thinking to invest in a good quality jewelry or watches. read more

I originally received the wrong size pendant but Russel reached out to me and made the situation right he also took extra time to make sure that the pendant buckle would fit my chain I appreciate him reaching out to me to fix the situation and I would do more business with him in the future read more

I contacted company via thier website about trading my watch for a diferent time piece as I have become a fan of Brietling over Rolex. They replied with a form to fill out and to send over pictures of my watch. I did so, not hearing back from them after a week I contacted them. sales rep Daniel asked me to resend picks to his cell phone. I did as asked. I gave him what I would like to do on the deal. He never answered me back a yes a no or a counter offer. after a week I contacted the store by phone again. was told that they contacted me and told me they couldn't do the deal. I told them I was never informed of anything by anyone niether phone email nor text. when I asked why they coukd not do a deal fir ne I was told they didn't have a reason but they couldn't do it. I asked about a counter offer and was told they coukd do nothing for me without any reason why. my rolex gmt master 2 is worth 15 to 17k. when dealing with high dollar merchandise you would think the level of professionalism and the way they treat people would be better than a burger King drive through employee. the watches they advertise on their website, they don't even have in stock. they bait you with false inventory just to try to switch you with what ever they may actualy have in stock. Over all for spending the amount of money they are trying to do, I wouldn't trust them with my children's micky mouse watch! I have screenshots of the lack of conversation from thier sales rep but the review doesn't have a place to upload photos. read more

Excellent service! My Rolex was sent over night after they finished with the appraisal! Can't wait to buy another rolex from them! They do not disappoint! read more

I purchased a gold chain as a gift for someone and even during this COVID pandemic, they delivered the chain within two business days. The chain is exactly as described on their website. I told a friend about their service and the quality of their product and she also placed an order. I am happy with my first purchase from them. read more

I was in the market for an IWC and found OMI Jewelry online, then realized that they were only a few blocks from work. I went into their store to look at the watch and see if the price was negotiable. The watch was beautiful and they worked with me on price. The brothers that own the business also made me comfortable that I was buying a legitimate timepiece. I will be referring them to my friends and will buy from them whenever I'm in the market for a watch or jewelry. read more

I would like to tell you some reason to why I like this store and I prefer to shop from them in store or online,wonderful jewelry design, good price, great styles and also very good costumer service!!!! read more