Had my Mac with a broken screen repaired here. Service was knowledge and on point with what they…read morewere going to do. Will definitely use again if needed. Great place to go

This store is to be expected--very busy and lively with great service. Apple always has the coolest…read morepeople running their stores with true passion driving every interaction. I did my first Vision Pro demo here, which I knew could be interesting since I'm legally blind. Regardless, the staff were very helpful, kind, and understanding of my curiosity to see how the world would look to me through Vision Pro. The experience was also favorable when I bought my new iPhone 15 Plus from this location back in September. It was absolutely packed because launch day was just a day prior to my visit, but that didn't impair the staff's ability to provide excellent service. I didn't have many questions about my new iPhone as I am a tech enthusiast, so purchasing the 15 Plus was quick and simple. I will definitely return for my next purchase or Genius Bar appointment!

I went to the Genius Bar at the Willow Grove Apple Store with an iPhone 13 Pro on Apple's own…read morepublic iOS beta, fully covered by AppleCare, needing one simple thing: a battery replacement bc mine is @79% health. Instead of helping, I was told they won't do any hardware repair on a phone running beta unless I first "erase" it and downgrade to the public OS. No warning when you join the beta, no warning when you buy AppleCare--just "policy" thrown at you after you've already built your life and work around the device. This isn't a casual Instagram phone. I'm a using Epic/Haiku, TigerConnect, Outlook with Microsoft Authenticator and multiple other MFA‑protected encryption tools. Erasing and re‑enrolling all of them is hours of risk, effort, and lock out productivity time, all at the mercy of Enterprise IT. And at Apple, they dismissed it like it was nothing. The Genius Bar guy said that Public Beta is for "developers" testing on "extra" devices. Really? I wonder why they call it public Beta? Apple loves to market "innovation" and invite ordinary users into betas, but in practice this policy treats a paying AppleCare customer as a problem to be avoided despite the fact that we are giving them feedback on their products pro bono. If running the beta means "no repairs unless you wipe your phone," that should be clearly disclosed up front, not buried in ambiguous fine print and quietly enforced at the counter once you have a battery downgrade --an issue which eventually every phone will have. And given the issue, it is completely unnecessary. It's a battery, folks. So: DON'T waste your money paying for Apple Care (do the math $9.99/month x 12 x 5= $ 600...what I fool I was to sign up for that!), and don't give them free feedback by enrolling in Public Beta. Let them PAY "developers" to use their "auxiliary" hardware to help them fix their Beta software products. I left with the same worn battery and a lot less trust in the Apple Ecosystem. Apple, you now not only suck in innovation, but in customer service, trust, and loyalty to the every customers that have kept your stagnant brand alive for these many years. Shame on you Tim Cook. Maybe your successor will have better sense. I wish I could give you and your corporate strategy zero stars.

THESE GUYS ARE ABSOLLUTELY FABULOUS!!! I went to see them a couple of months ago because my…read morecomputer was slowing down immensely, and because the Microsoft people said they would no longer support my version of their software. End result? They cleaned up a mess, installed a new hard drive, and installed updated Windows software. It's now super speedy!!! I have no problems whatsoever!! And the best part?? I spent about half of what it would have cost for a new computer. THANK YOU!!!!!

I am not giving a wearing call to this computer store. I know there are some good reviews but this…read morehopefully will be damaging. I called this place up to hopefully fix my printer. Tge man that answered said they don't deal with printers. Fine but he didn't have to say go buy a new printer. They're cheap and I said but now I can't afford one. i simply asked if he knew anybody that dealt with printers. He said Good luck real abruptly and hung up on me. Uli thought that was ride. I saw a service that said he could remove malware from my computer. I have a lot of spam. So Inhung up on him. He was rude so he deserved it.

Nick is great to work with and very knowledgeable when it comes to phone replacement options…read more Have been using these folks at the naval base for several years now and respect the way they treat people. Highly recommend

I had a brief but very good experience here. I took a (physically) broken laptop in for a quick…read moreassessment. Nick was confident and professional in his assessment and explanation of the problem. He gave a quote and fixed a small issue for free, allowing it to run again. He seemed like he knew his stuff, and would not try to oversell you on anything. If I have any future laptop or phone issues that I cannot handle myself, I am definitely returning here.

Smooth and rapid transaction. I dropped my iMac off yesterday to increase the memory. I was…read moreinitially quoted a turn around of next Tuesday but my machine was ready today!! My drop-off was seamless. I got a call today with an estimate and about an hour later I was advised I could come pick her up. I will definitely return and I'm super glad I found them.

Terrible…read more Unfortunately this company broke my device on two separate occasions and when I contacted them for a full refund, I did not receive a response. (As a warning, if you contact this company via email and they respond via call, RECORD YOUR CALL. They will more than likely not respond to your email to avoid liability.) The first incident, their employee Mike, mentioned in the email below, completely broke my touch screen. The second incident, the owner Andre did not fix it correctly/damaged it further and now my camera doesn't work. My device was new and had no damage until they worked on it. When the device was picked up after the owner "fixed" it, he said "they don't really do computer repair, they focus on data management for large companies". If that's the case, why market yourself as a repair shop? Why are there multiple complaints about the same employee damaging multiple devices? Attached is the email I sent this company after the first incident Hello. I am writing to share my unfortunate experience with your a2b technologies staff member, Mike. "I have a Lenovo laptop in your possession that needed a replacement screw. After the service to my device, my touchscreen to my laptop no longer worked. This laptop is relatively new and is primarily used for my master's degree program courses. After receiving my laptop from Mike, I noticed that the touchscreen function was no longer working. This feature was working prior to the service. After speaking with your employee, my significant other and I returned to your business, and I explained that the function was working perfectly prior to the service. Mike was not apologetic nor did he take accountability for his mistake. He originally tried to suggest the screen may have burned out, which was not the case. This staff member also asked if the touch screen was an essential function, insinuating that he was aware that he damaged my device and chose not to disclose that information. Again, this is a relatively new laptop, and the touchscreen function was working prior to the service. We dropped the laptop off for a second time on Friday, February 27th for the damage caused by your employee to be accessed. Mike informed us that he would give us a call on Monday March 2nd. We did not receive a call until the following day. He spoke with both I and my significant other regarding the state of my device. When speaking to my significant other, Mike mumbled a comment along the lines of "yeah, we don't need to tell my boss..." Mike is not aware that his comment was heard. Mike attempted to disregard the damage he caused again prior to being reminded that there was no damage prior to the service. Once that was mentioned, he completely switched to another excuse. I then called Mike personally. When I called, I asked for contact information for a manager. It is very apparent that he did not want to give me that information because his first response was "is there anything I can help you with?" I proceeded to say "no, but I'd like to have contact information for a manager." He then said that it would just be a contact support email. I then asked for a name, and he said "Andre" and when I asked for a last name he loudly sighed. I informed him that his behavior was very unprofessional and reiterated that my screen was not damaged prior to his work. During the call, your employee proceeded to yell and speak over top of me. He refused to listen to any of my concerns and then switched to the topic of "having a breathing and nose problem" and that was his alleged reasoning behind sighing in annoyance. I don't necessarily believe that was the cause for that nor do I believe it's an excuse for the "yeah, we don't need to tell my boss..." comment either. He also made a negative comment regarding me sending an email and that it would essentially get sent to customer support..."

I have used this service three different times (with three different computers) and I have always…read morebeen very pleased with the outcome. Vadim is very knowledgeable and always explains the process and my computers are working beautifully! I highly recommend using this service! Happy R Wee Preschool Donna Heller

Vadim was knowledgeable and was able to obtain a new touch screen and meet my deadline for travel…read more I will definitely return.

Dave is our go to guy for all computer needs!! He knows everything and if he doesn't, he figures…read moreout a solution at reasonable rate! couldn't recommend him enough for any IT needs!!

Fixed my problem in a timely manner…read more And helped build on a build project. Fair pricing and convenient.