Upon acquiring new insurance I had to pick a dentist off the provider list, I have had a broken tooth for quite some time with no insurance to have it treated. I was able to make a Saturday afternoon appointment, had an X-ray on my first visit and was not surprised when I was told my options were extraction on the insurance coverage or a root canal out of my pocket, this was a decision that needed to be made promptly, Brown was ready to do the work. A day later I called an left a message requesting a copy of my X-ray, a right of every and any medical patient to have their records. Brown returned my call quickly assuming I was not wanting to be treated by him and was very defensive stating that another dentist could take their own X-ray. I was wanting to check with my previous dentist what they could do for me and with the cost being out of pocket I no longer had a need to worry that they were not on the list for my new insurance, after all it is my money and my teeth, and ultimately my choice. He was very defensive stating it was his understanding (more so assumption) that I did not want to be treated by him and he needed to know as he, using his own and exact words said... "I don't want to waste an hour of my life." This is a very unprofessional ad unethical way of treating a client and although he may be great at what he does.... I do not know, will not know and will further not recommend Brown to anyone. The words you use and interactions you have are far more important than any skill one may have. It may be your time and your life Sir, but it is also mine, without patients you have no job and you are not the only dentist in the area. I would much rather pay double the cost to someone who has concerns and empathy for their patients rather than feel they are wasting their time. read more