I asked On Call to inspect my car, and the gentleman who answered the phone spent a great deal of time with me explaining the process and some other relevant information I needed to help me with my decision. they arranged the inspection, made it happen, communicated with the dealership, and provided it to me promptly. the owner read the report to me, gave me a full run down, and made me feel great that I had used them. i would highly recommend them. read more

I am in San Diego, CA, and hired On Call Inspections to do an inspection on a vehicle I was purchasing from a dealership in Miami, FL. The initial communication with Brett was great, and an inspection was scheduled. I also paid an additional $30 to have the inspector give me a call to discuss the report after it was complete. The inspection took place as scheduled, and I received the report the following day. I would have rated On Call at 4 stars, but here is why I am only giving 3: After the inspection was completed, I never received the phone call from the inspector. I waited 2 days to be safe, and then I attempted to call On Call back. I was never able to get through. I kept getting voicemail, followed by a message saying the voicemail box was full. This went on for several days. I filed a dispute with my credit card company, hoping that would perhaps get their attention. I continued calling, and finally, 7 days after the inspection, I was able to reach Brett again. He told me they had been having some technical issues with their phone system. OK, fine, but that doesn't excuse why they also didn't answer the multitude of emails I sent. In any case, Brett said he'd have the inspector reach out to me. At that point, I canceled my dispute with the credit card company. 2 days later, I still hadn't heard from the inspector. I contacted the dealership, and my salesman had the inspector's phone number. I ended up calling him myself, and was able to talk to him about the report and get some questions answered. In the end, everything worked out, and i ended up purchasing the car. However, I was not too thrilled with the lack of communication after the inspection, nor the fact that I had to hunt down the inspector's phone number and call him myself, rather than him calling me, as I had paid for. That part was a little bit disappointing. However, the inspection itself was thorough and well-done, and despite my experience this time, I would consider using On Call Inspections again if the need arose. read more

Absolately the best way and money I've spent on a long distance auto inspection. Ordered the inspection on a Friday and inspection took place the next day. The inspector was exceptionally thorough. Every aspect of the vehicle was reviewed and pictures taken to support the description and decision. The pictures the dealer put online were their choice which made the vehicle more attractive. The pictures the inspector took told the truth saving me from making a big mistake purchasing the vehicle. I couldn't be more happy with the inspection. The best money I've spent in a while. I will certainly use their services again. read more

I ordered an inspection and it never took place. There was delay after delay, it was passed between inspectors. Finally a date was set, the seller didn't go away for the weekend and then it was canceled. I lost the sale. I asked for a refund and got a refund email. Only that was six weeks ago and the refund wasn't paid. I have received no response to emails or phone calls. read more

Paid $200 for a pre-purchase vehicle inspection. Two weeks later: no report, no email, and no response to multiple emails. I called several times and spoke to the same person each time--he acknowledged my order and kept promising, "you'll get it today or tomorrow." Nothing ever came. They knew the correct vehicle, dealer, and contact person, but never delivered the report I paid for. This seems to be a pattern based on other reviews. I've filed a formal complaint with the Better Business Bureau and am initiating a chargeback with my bank. Avoid this company. Unprofessional at best, borderline scam at worst. read more

I Haven't been paid for a completed inspection. Don't bother either requesting an inspection or if you're an inspector, taking a job to inspect for this "company" and I use that word loosely. If management of this company can not pay the inspectors for the job performed in a timely manner or at all in my case, then you can imagine that any inspection that is given to you may not be done or for your vehicle at all. read more

It took many weeks before they admitted that they could not assess the batteries of EVs. I paid an extra $30 for a verbal report on a vehicle. The inspector never called me. The owner, Albert, sincerely promised to refund me the $30... a few times. He refunds nothing. Don't take a chance. read more

Horrible They didn't show up on Monday then they showed up sent a few blurry pictures with no report don't waste your money read more

Based on my experience with OnCall Inspection, OnCall was beyond useless, a total waste of money. Interested in a car located over a thousand miles from my home, I contracted for the Classic Inspection at a cost $289, plus follow-up phone call from the inspector for an additional $30. After I received the inspection report, I waited a day for the call, then called OnCall to complain that I never received the call I'd paid for. OnCall responded that it would have the inspector call within twenty-four hours and, as to compensate for my inconvenience, that it would credit the cost of the call. I never received the call and there was no credit or billing reduction on my credit card statement. I called again to point out these issues and I was told to e-mail. Now, several weeks from submitting that e-mail, I have yet to receive a response. I went through with the purchase of the car. Beyond the lack of a phone call I paid for but never received, I found the following errors/omissions in the report: Plastic insert on front insignia above radiator grill cracked and partially missing. Not mentioned in report. Dent and paint mar on passenger side rear door. Not mentioned in report. Switch to control driver seat front up and down motion faulty. Not mentioned in report. Three position map light switch (left on, both off, right on) fails in left map light on position. Not mentioned in report. Set/Reduce Speed button on cruise control stalk fails to set speed and seldom operates correctly to reduce speed. Not mentioned in report. Rubber seal on sunroof badly dry rotted with surface flaking off as dust. Not mentioned in report. Hood springs so weak that hood, when interior latch releases first catch, springs do not push up hood far enough to allow fingers under hood to release second catch. A wood or plastic handled utensil is required to leverage lift it far enough to be opened without damaging paint. Not mentioned in report. Headlight switch does not work at AUTO setting. Not mentioned in report. Inspector reported that the car had no GPS/Navigation system, which it certainly does have. When I brought the car to my mechanic for state inspection, that mechanic found the following problems: Upper Ball Joint Boots torn, Rear Shock Boots missing, Rear Shock Mount Pivot Boots torn, Front Sway Bar Link Boots torn. Each of these line items on the inspection report was listed as Acceptable. read more

I can't rate lower than 1 star. All calls with "Frank" Didn't contact, email or phone, until I initiated after purchase. Paid $199.99 for PPI, hasn't happened. Complaint email prompted calls to me. Returned said calls. Ended in promise of refund. Order 06-16 Email 06-19 and phone calls. Check back email 06-26, "still no refund" Call 07-09, today, Inspection credit applied. Promise of account dept call within 48 hours. Shortly after call, email of Inspection Credit applied to account. Service requested = PPI or Pre Purchase Inspection READ MORE YELP REVIEWS ABOUT THIS PLACE Including a tenant from the address. read more

My husband has been trying to purchase a vehicle out of state, and hired this company to do the inspection. Upon initial conversation, the person he spoke to was very thorough and helpful. Then there were excuses as to why the inspection had to be delayed by a day or two. Fine. Kept getting delayed further with no reason. Then we were told it would be done at a specific time the following day and we would get the report the day after. Nothing received. We gave them a couple of days then called daily, each time being told we'd get the report "tomorrow", then we'd get it "imminently ". This same person, who recognized my husbands voice by this point, who had always been pleasant despite the frustration of the delays, has the audacity to tell my husband "I told you it had been cancelled and you were getting refunded". Uuummmm, no sir, you said we'd be receiving the report of the supposedly already completed inspection "imminently". Highly unprofessional, lots of deceit. Would absolutely not recommend. read more

I've used On Call Inspections a few times already when shopping for a vehicle out of state. It was far more cost effective and time saving compared to flying out to view a vehicle to see and test drive it myself. It helped me avoid buying 2 vehicles that looked good in the dealer photos, but had too many other issues that were red flags for me that the dealership salesperson did not disclose upfront. The third inspection confirmed that the BMW I wanted was indeed the right choice. The confidence and peace of mind this provides when car shopping virtually is well worth the proportionately minor fee. Highly recommended! read more

I ordered a market value on a vehicle and never received it. I called customer service 4-5 times and they said it will be emailed to me but to no avail. In one other instance, they cancelled the inspection on me and said I will receive the refund but never got it. Customer service is totally unprofessional. I'd stay away from this company! read more

Buyer Beware - Unprofessional, Dishonest, and Disrespectful I purchased the top-tier package from this company expecting professional results and service. Instead, I received low-quality photos taken at night, even though I clearly requested daytime shots. The photographer also showed up when the car salesman specifically said he wouldn't be at the dealership -- it felt like they did the opposite of everything I asked. Dealing with Frank (also known as "Frankie Boy") was incredibly frustrating. He was unprofessional from the start -- he talked over me during conversations and even cursed me out when I questioned the service. He promised a refund, followed up with a fake confirmation email, and then disappeared. No refund ever showed up. Luckily, I recorded all of our phone calls to protect myself. If you're in the same boat, save yourself the time and hassle -- file a chargeback through your bank or credit card company. He uses Stripe as his payment processor, and enough chargebacks and complaints will hopefully prevent him from scamming more people. Final advice: don't waste your time or money. Frank is not interested in resolving issues -- just in taking your payment. Stay far away. read more

Very pleased with the services provided. Fast service. Great value. Priced very competitively. Highly recommended.

Horrible experience! Look elsewhere, these people are a joke. I waited 3 days and then they canceled my inspection.

Phone representative told me I need to take a prozac..... I would give this 0 stars if possible. I contacted On Call Inspections with some questions about their process that I couldn't find on their website. I am purchasing a used vehicle from out of state, so was hoping to be able to speak with the inspector before and after the inspection. I also asked if a road test is included and if the inspector comments on any smells in the vehicle such as smoke. When the representative asked if I would like to schedule, I let him know I had a little more research to do before scheduling. He then said, "can I tell you something lady? You need to take a prozac". read more

I would run far away from this company. They have very poor customer service and worse communication skills. They claim to have their inspection performed within 24-48 hours, 72 hours later still not performed. I had to constantly call them when I was told someone will call me to confirm, no one called. The so called inspector called the dealer to so call schedule the inspection and told the dealer it will be in an hour. The inspector never showed or call. I suspect it was the customer rep that called as he admitted he spoke to the dealer. When I questioned the timeliness, he became aggressive, void of professionalism. I then called the next day (day 3) to cancel my request and was met with total aggression and proceeded to try and argue and talk over me when I told him I was canceling my request. Then the kicker, he called back and acted like he was a different person and told me 'they' were canceling my request and issuing me a refund. Then proceeded to tell me I was being rude to the representative and said I sounded like ghetto and hung up. I'm an IT professional and never used profanity or name calling during any of my communications with him. AVOID THIS COMPANY AT ALL COST.....DON'T WASTE YOUR TIME!!! read more

I needed a F150 2005 inspection to verify I wasn't buying a lemon. This companies front page consists of a full page showing some lady doing exactly that to avoid buying a lemon. However, the company is dishonest. They take 2 to 2.5 days to schedule and charge a non refundable $300! The vehicle will be sold by then and they pocket the $300. I mentioned this to them and they immediately hung up. I find it hard to believe they can legally do this. I suppose they get away with it unless you have the time to take them to court. read more

This company is a total sham. It is bad enough that I paid and relied on a company to help me pick a car, but I picked up the car and did not get it home before we found a problem that was(according to Brett at the company) a 4 which is 80% good on the report. I have called the company twice and have never been met with such hostility and foul language. I am contacting the Department of Professional Regulations in Tennessee to see if further action can be taken. This company should not be allowed to operate, customer service alone, is so disgusting and unprofessional. Please do not engage with this company read more

DON'T DO WORK FOR THIS COMPANY! They sign up anyone to be an inspector and promise to pay $125-$150 per vehicle then pay you for 1st inspection and that's it,you wont get paid for next one. Thier excuse is customer recalled inspection and it wasn't good enough. I wasted 1/2 a day doing inspection with over 25 photos that took forever to upload on thier worthless "Portal" and was told it was good, then they sent me on another inspection and didnt pay me. Dont waste your time! Call local mechanic where the vehicle is and pay them a few hundred to checkout car or truck. If the vehicle owner wont consent to local shop doing inspection then don't buy it. read more

Got a call by Albert Hakim in April 2025 regarding an application I put in back in September 2024. After we had a conversation I said I'll give it a shot.. I ordered some items from Amazon to perform the inspections .. a few days later he sends me a text saying I'm deactivated and called me creepy. Very unprofessional and I would not recommend anyone working for this company, other reviews stated they don't even pay you. Albert Hakim is a scam artist and this company needs to be shut down and reported!! read more

Did a couple of inspections for these people & got paid once. The next time after being told several times that payment was on the way still no $. Will not be doing any more work for these scammers read more

RUN. Do not use this service! Called the 800 number to schedule an inspection and was promised if I went online and paid $200 they would have an inspector out the next day. Did that. The next day after hearing nothing, I had to call the number back again spoke with the same person who told me. "Nope. Can't do it. Sorry. Your nearest inspector is 100 miles away. When I told him I really would have appreciated a telephone call, letting me know that he was unable to honor his promise, he actually had the nerve to turn around and start to scold me, accusing me of being nasty with him. I am told I will get a refund .... We shall see. Bank account shows nothing yet. read more

Im an independent vehicle inspector and been waiting for more then 2 months for my payment after performing inspections for them

contracted sent money , never attempted to inspect vehicle, never returned calls . scam stay away......

Hired as an inspector, only did 3 inspections in MONTHS, almost a MONTH to be paid, Lemon Squad pays like clockwork every 15 days, routinely get paid $3000+ Every 2 weeks! 4-5 inspections EVERY DAY, SUPERIOR COMPANY read more

Services paid for were not services rendered. I never got my personalized call from the inspector, that was and extra $30. there were over 14 mistakes/incorrect or conflicting information on the report. pictures were not good quality and many were upside down or sideways. I asked for my call from the tech twice, never got it. I then asked for a full or partial refund which the guy promptly said I only wanted my money back because I couldn't afford the charge on my credit card, super professional right there. I then filed to have my card charges reversed and it was approved after a quick investigation. The guy actually called me impersonating a collections agent saying things like there would be legal action taken etc. the funny thing is the first time we talked he told me to be careful of the scammers out there...... read more

Never received services and they would not refund any money. I attempted to cancel well before the 24 period and nothing. This company is a stright scam. read more

Signed up online and paid over $300.00 to have them inspect a car in another state. They finally made an appointment with the seller (dealer) 4 days later. Only found out through the seller about the appointment. After inspection, all I received were pictures. No data what so ever. I called, and was told there was an sort of digital issue transferring the data from mechanic to OnCall Inspections. Didn't get any data through email until the following the day. Mean time, dealer asking me to give a buy or pass response (I can't blame them after how long this whole process took). OnCall said they would have the mechanic himself call me, so as to get info. By the time the mechanic gave me a call (the next day another 24hrs), I had already flown out of state to the dealer, and inspected the car myself. Literally, right after signing the paperwork and paying for the vehicle, I get a call from the mechanic that inspected the car. The dealer owner started laughing out loud that point. OnCall agent stated that due to the vehicle being a German sports car, the certified mechanic could not get access to the engine. Simple Youtube search shows a person, how to unclip plastic panel in trunk (mid engine), so as to at least be able to take a picture of the top of the engine. OnCall agent told me that vehicle could not be checked - under portion because it was too low to the ground. When I personally checked the vehicle, I asked for it to be placed on a lift....simple as that. They happily did it, because they have there own mechanic shop on site. All the inspector had to do was ask. Plus a couple of other concerns I have (For example, to this day ( two weeks after the fact, I am still missing interior data in the report), which I will not worth mentioning now. I think you get the general theme by now. If the issue is that it was a german sports vehicle which they can not give a full inspection (sports car), then say it to the customer from the get go, not after the fact with an incomplete report. I lucked out, and was able to purchase the car. Thank goodness the dealer owner was an honest, kind, patient and understanding person. Horrible!! Avoid !!! read more

I'm from Detroit and the car was an hour north of Chicago. They were supposed to go Friday morning, then Saturday, then Monday morning. They ended up going Monday late afternoon. The inspector missed 90% of the cars issues. I bought a 35k classic car based on the falsified report. I called frank the only one that works there. I tried explaining to him the difference in report versus the car. I told him I would send him the pictures. He got upset and called me a liar and swore at me then hung up. I called multiple times to resolve the issue. He kept hanging up on me. He finally called back with a refund and told me to go F myself. I recorded every phone call from him. Very disrespectful, the inspector has no idea what he was doing. The place is a joke. Frank really needs to be fired. Wipers: Wipers did not work. Report stated above average. Doors mirrors: Doors mirrors were hanging off door. Report stated satisfactory. Glass: Glass had major scratches and were dull. Report stated above average. Dings and dents: There are 9 cracks in the body. Inspector called out 2. Report stated above average. Body filler: 8 different locations of body filler that inspector missed. Report stated Not available Rockers: Rockers were cut and reattached with body filler (not welled) and not aligned correctly. Report stated above average Horn: Horn did not work. Report stated working Seat belt: There were no rear seat belts and the front seat belts did not lock in to work safely Radio: No radio. Report stated working Speaker system. No speaker system. Report stated satisfactory Power windows switches: There are no power window switches. Report stated satisfactory power window regulator motors: There are no power window regular motors. Report stated satisfactory Center console: There is no center console or glove box. Report stated good. Dashboard: Dash was in very poor condition. Report stated good. Gauges: Gauges do not work except the speedometer. And cluster is peeling and has all vents covered. Report stated excellent AC: There is no AC. Report stated satisfactory Rear defrost: There is no rear defrost. Report stated satisfactory Brake Calipers: Rear calipers do not engage to safely stop the vehicle. Report stated excellent Ball joints and Tie rods: Ball joints and tie rods are on schedule to be replaced. Report stated excellent. Inspector notes were that customer was aware the vehicle was not to be driven. That is incorrect. Dealer and customer urged inspector to test drive vehicle Inspector notes: new wheels and tires. Wheels are scratched and has red paint on them also center caps are peeling. read more

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Don't even think about using these scammers. Didn't inspect the Chevy I wanted to buy and won't refund my money. Frank is a scammer and so is the company. 0 Stars read more

They are condescending and rude! I went with a different company. Brad is the worst at customer service

If I could leave a ZERO star review, I would without hesitation. Inspector came as scheduled, so no issues there, but zero communication after the fact, have reached out via phone, email and text several times. Zero response, zero report received. Stay far away from this business unless you like throwing money away. read more

This company is awful. They take forever to reach out, and then when the inspector finally came, I think like a week later, he was an hour late and he didn't do a road test OR check the obd. He said he "couldn't find it." Stay away from this company, there are plenty of other options. They might be scammers at the worst, and just very unprofessional at the least. read more

The worst in the business and by far the most unprofessional Never have we ever dealt with this type Of service and unresponsiveness read more

The manager was very clear in explaining the process and setting my expectations. I was not present when the inspection was done, but I was told the person who did it was extremely thorough. The report took a little longer than I had hoped, but based on the feedback from the dealer and the detailed report I later received, they did a great job. It is hard to find a service like this one, and I was happy to have come across them. It helped reassure me in making my purchase. read more

made me lose a vehicle purchase because their inept communication and lies ended up costing me two days. absolute joke of a company

They were unable to complete my service request due to my location. Yet the team, especially Frank, assisted me throughout the process & helped me to get my refund back. read more

HORRIBLE SERVICE. stay away from these guys. The guy took my money. Told me an inspector will contact the seller the same day to make an appointment. No one was contacted and i lost the sale. Afterwards the guy on the call told me to go f myself, because he was to incompetent to understand why his customer was frustrated. read more