I could not ask for a better pet service. They take such good care of my kitties AND me. They are…read morewonderful at communicating and very attentive to detail. This week, they went ABOVE & BEYOND! Cheryl and Lynn helped me look for my lost cat, Cleo. They alerted me to the potential issue: Cleo didn't come out to play. Then they offered to help me find her. We were successful! The 3 of us calling helped Cleo find her way home. Great animal care. Great people. Thank you so much, Cheryl and Lynn!

I have known Cheryl and Lynn for many years . They are wonderful, caring , and knowledgeable . They…read morelove animals . They take wonderful care of animals and I highly recommend them. A+++

Highly recommend Paws & Hearts. They take great care of my dog. She loves going there when we are…read moreaway. We always feel so at ease knowing she is safe, treated well and having fun. This is our go to place when we go out of town. The owners are great and responsive. Your dog will be in amazing hands!

From the owner: Paws and Hearts of Germantown At Paws and Hearts, we believe…read moreevery dog deserves more than just care—they deserve a second family. Our home-based boarding and day care service is built on a lifetime of experience and genuine love for animals. With over 30 years of combined hands-on knowledge and professional training, we provide a safe, nurturing environment where tails wag freely and owners enjoy peace of mind. We know trust is paramount. Our clients rely on us when long hours or travel keep them away, confident their companions are in dependable, loving hands. That peace of mind comes from our philosophy: we care for each dog as though it were our own. What sets us apart is not only our personal approach, but also our dedication to community. Through our publication, The Loyal Hearts Ledger, we share stories, insights, and moments that celebrate the deep bond between people and their pets. Whether your dog is here for a day, a week, or longer, they will find comfort, companionship, and joy at Paws and Hearts. Schedule a meet-and-greet today and discover why so many families call us their dog’s favorite home away from home.

Brandi and Perry did an awesome job training our 10-month-old mini bernedoodle. She is a pleasure…read moreto be around now. The e-collar training is absolutely life-changing. I wish I had done this sooner- it would have saved me from a lot of stress and aggravation. Communication with Brandi was awesome. She was always quick to respond and gave us updates with pictures everyday. It's definitely a worthwhile investment to have an exceptional companion for the next 15+ years!

I can't say enough good things about Brandi and Perry Bailey of RSK9. Their work has given my pup…read moreand I so much freedom and balance. Pebbles (blue heeler, 1.5 years old) would never listen to me, would not sit or lay still, and had a lot of other obedience issues that caused her to be stressed or confused. She was a TOUGH dog to train and I was concerned I couldn't find the solution for her to get basic concepts. This view has completely changed since working with RSK9's 3 week program. I would HIGHLY recommend them and their methods - you can tell they genuinely love working with dogs and it's made a huge difference in giving my dog the chance to find real rest at home. They send DAILY updates with photos and videos which was so nice. This isn't a regular class or something you just pay for; it's truly an investment that you and your dog will be using for the time you get to share together. Side note: it's worth doing 3 weeks versus 2 weeks. At the 2 week mark is when Pebbles really started to understand her marks and cues. From here there is so much more that can be refined and Brandi/Perry really capitalize on that threshold being crossed!

Our dog LOVES going to day camp at Olde Towne. The staff are so wonderful and caring and treat the…read morepups like their own!!

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

Kind of disappointed. For a few years now, I've had great experiences with this vet office, but…read morenowadays theyre either not communicating well with the staff, or they're purposefully giving me the runaround (I really hope it's the first one). For a long time, I've been able to schedule nail trims for my exotic pet (guinea pig). However, I call today, and am told they don't offer this service, and can do it for cats. Which would be great, had I had a cat. Unfortunately I'll have to look for a different vets office, as small animal care does not seem to be an option for this one .

Staff are like robots - no warmth. Vets have misdiagnosed my pet twice…read more Find another vet !!

Pack Place K9 has been treating my baby boy, Benito, the absolute best. He's a puppy with so much…read moreenergy and very confident in himself, so I needed a place to teach him basic obedience and other areas we were struggling with at home. He has been working closely with Julia (thank you Julia!) who has taught my baby boy so much and she is able to keep up with his crazy energy! After he completed his 3 week new member orientation, Julia patiently demonstrated to us the training to continue doing at home so Benito can enhance his skills. I continue to use their daycare/training service so Benito has the opportunity to continue learning and socialize with other pups. Plus, Benito is always so excited when we walk up to the front door of the facility, and always greets staff with excitement-- which is a definite green flag when putting trust in leaving your fur babies all day somewhere without you there. Pack Place K9 has staff who are very professional and trustworthy.

They treat the workers like shit, nobody can call out for being sick but the manager calls in…read moreworkers early to cover her shift because she feels unwell. The actual owner is aggressive and does not take care of the dogs or employees that go there. Theres no AC whatsoever and they have dogs in rooms that are steaming hot not willing to turn on the AC even if a employee were to ask. the owner does not listen to any ideas and sends aggressive emails to staff. The employees treat the dogs like their own family and give them so much love. thats the only good thing about this place.

So far, so good. I…read morelearned about Pup Scouts Dog Care because I saw it from the window of a nearby gym. Since I was planning to go on an international trip very soon, I decided to stop by and inquire about its boarding services. I thought Henry, the owner, did a wonderful job explaining the ins and outs of Pup Scouts' boarding services during our impromptu meeting. He even provided a quick tour of the facility. While the boarding situation seems pretty standard, I was impressed to learn that it is a cage-/crate-free environment. Prior to booking a stay, the dog must complete 10 hours of of doggy daycare. I was not surprised by this stipulation. However, I was shocked (in a positive way) to learn that the 10 hours of doggy daycare is free. While Pup Scouts is a business, this showed me that they are interested in ensuring that the dog is a good fit rather than just focusing on profits. Online booking makes things pretty easy for reserving a spot. In most cases, I have been able to reserve slots for doggie daycare a few hours before dropping off the dog (e.g., booking in the morning for an afternoon stay). In terms of price, I think Pup Scouts is on par (if not slightly lower) to compared to other places in the area. While I've met only a few members of the staff, both persons were very professional and seemed to really care about working with dogs. During every instance of dropping off and picking up my pup, 1-2 customers would highlight how much they enjoyed working with Pup Scouts.

We have never boarded our sweet girl as she has never been crated and has been with a human for her…read moreentire life. She is well socialized and has a lovely geriatric older fur-sibling with whom she is tightly bonded. We had an unexpected family situation and were sure we would struggle to find the right accommodation for her. She is very affectionate but suffers from a bit of separation anxiety. Pup Scouts was incredible. They ticked all of the boxes - no crates, 24/7 staff supervision, flexible drop off and pick up - like ANY TIME. Henry was so friendly and understanding. From the start - he answered all of my questions at the meet & greet, and did a wonderful job of introducing other dogs to our little one. He was methodical and thoughtful in integrating her into the established "pack". He is incredibly gentle and affectionate and she took to him immediately. All of the staff were incredible. Having a live web-cam to check in on our little fur-baby at any time was so helpful in keeping our spirits calm and reassuring us that she was being well cared for. Pup Scouts is fantastic!

Felt they took advantage of my 18 year old as far as upselling and costs. I called ahead and…read moregathered information. Still, an entirely different experience once she arrived.

All the bs costs,it's not that I don't think they are capable vets but for instance.say your pet…read moreneeds rabies shot.they won't give it vaccine unless they give it a physical,and what irks me more is lady at desk says they CANT,there is no CANT there's just WONT because instead of hitting you for 5 minute vacc shot for sub 100$ so I don't have to worry about my dog getting rabies they don't get to charge 300$,not the first time I've heard the desk give me this kind of bs either.once had 2dogs booked to be boarded,up to date on shots was dropping them off the morning I was leaving for vaca and was told by desk they couldn't board unless they had flu shots,lady literally told me it was md state law,complete horseshit,turned and walked out and walked right into another place in Urbana which took them in immediately.ive spent thousands there over the years and I just won't anymore.i want to use them because they are right down the street from my house but...screw them

Couldn't ask for better dog sitters for our girls. Loved seeing photos of them. Our dogs were well…read morecared for in the place they love

Emily and Jenn are highly professional, knowledgeable, and reliable. While we were away, Emily came…read moreto our home daily to care for our cats. I have total confidence in them and will use their services again.

Alexis grooms my Pixie Grrl to the T Pixie always returns…read moreto me happy and unstressed. Thanks Alexis and DogieZone.

Good grooming staff. Professional and friendly. Clean…read moreplace. Well lit and recommended.