The CEO of the company, Heather, in a conversation we were having today to work out my plan to pay…read morethem, cursed at me. Yesterday she accused me of not returning her phone calls. Meanwhile I have not received any voice messages from her. She also threatened to take legal action. I don't care how good your technicians are. One bad egg makes it all turn rotten.

I've used these folks for years for my heating and hot water plumbing needs. They are responsive,…read moreknowledgeable, show up on time and do good work for a fair price. I highly recommend them.

Call them! A popular competitor wasn't able to schedule a visit with us for 36 hours but Bourque…read morecame within 2 hours. They fixed our boiler and got my family and I heat on a very cold winter day, were personable and professional. Their bill was very detailed so we could submit to insurance and their prices seemed reasonable. Highly recommend!

I hired Bourque Mechanical Systems in 2022 to install mini splits in my house. From almost the…read morebeginning they haven't worked right. Every time I scheduled an appointment for a technician to come and evaluate and fix the problem (one room will get too cold while another room will not get cool enough) I was told "Try this setting, should work better." One time a technician "topped off" the coolant in the outdoor unit because "it seemed a little low." The last time they came out to "fix" it and do an annual cleaning they charged me $500 and did next to nothing. I complained and they only lowered the price to $350, again after doing next to nothing besides cleaning the filters. I can't understand why they are unwilling to do what it takes to fix the problem but I can no longer trust them. Four years now and still not working right.

Huber won the contract when we did a total rehab of a 150-year-old house. During installation, they…read morescratched new cabinets and the floor. They put a workman's lein on our house before the invoice was issued to our GC. Since the job was complete, we called them 4-5 times and never had service arrive. To date, we've spent $%,000 on HVAC repairs. The unit was installed three years ago. Mitsubishi had to send the regional technical supervisor out because the installation was "off the books," and very difficult to repair. We've already had to replace a mixing box, electric service, and motherboards plus other remediation. Of, yes, some of the plumbing Huber installed was done incorrectly.

they came out on a hot day at the end of the day and fit me in diagnose the problem and fixed it on…read moresite. You couldn't ask for more. I recommend this company highly!

I had a New Electric Hot Water heater installed today. Dani and Justin were consummate…read moreprofessionals. When you call Empire plumbing you get a live person. You are told a time and date for an estimate. They stay in touch by text if there are changes. On the day they are to arrive they remind you of the appointment. They are clean and neat in their work and willing to answer all your questions. I cannot say enough good things about this company and their Technicians.

Has empire plumbing come out to install a kitchen faucet. They quoted me a "task based price" of…read more$462 in labor for what I expected was less than an hours work. They then tried to charge me a $100 "Diagnostic Fee" I subsequently contracted the work with Final Look Contracting. They did the work in 25 minutes and charged me $199. I had wanted to use a hometown company but their price was awful. Avoid them if you can.

The Mel Carr staff shows up promptly. They wear foot covers so they can avoid tracking dirt into…read moreyour home. They try to provide good service but their prices are much higher than other area electricians. Sometimes two or three times higher. Best to compare costs before hiring them. They also encourage customers to join service programs which bill monthly fees regardless off whether they make service calls.

I've used Mel Carr for electrical work since I purchased my older (antique) home in Troy. It has…read moreneeded a lot of upgrading and the quotes have been reasonably priced, flexible (as in more than one option offered) and each option well explained. The work itself was done professionally and conscientiously, and the electricians are respectful of the space and leave it clean. So far they have done 5 jobs on this place and another is upcoming. Highly recommend.

Joe and Cindy from Cornerstone Heating and Cooling are angels. They replaced my oil burner for a…read moregas one. The day they came my driveway which is 180 feet long was a sheet of ice. I go out to get my granddaughter and down I go. Thank goodness I wasn't hurt but when I got back home Joe had spread sand all around the front where I fell. Then that night when we couldn't coordinate with mean National Grid I wouldn't have heat. I do have a wood stove and Cindy started a fired for me. Small family owned business. The best people in the world. And the work was outstanding as well. Thanks to those guys so so much.

I called cornerstone heating and plumbing during regular business hours, no hot water. The man came…read moreand replaced a $70.00 part . Was at my house about 45 minutes, most of the time on the phone. He handed me a bill for $390.00. This is a classic case of price gouging! I will never call them again.

Bob Jones was assigned to us through my home warranty company. They were fantastic! I put in a…read moreservice request during the evening on a Thursday, and they showed up Friday morning. Wow! They *quickly* diagnosed the issue, fixed the issue, and my AC was back on in less than a 1/2 hour. I am so pleased with their professionalism and knowledge, as well as their willingness to explain the issue to me so I can prevent it/watch out for it in the future. I highly recommend them! Thank you!

After waiting over six weeks for my water heater to be replaced by the first contractor assigned by…read morehome warranty company. I was finally reassigned Bob Jones. My water heater was replaced in one day! Super prompt and excellent communication!

We had a toilet leak on first floor that was dripping down to the basement and panicked! Who do i…read morecall? Found this company had great reviews so within a few hours Ken showed up and had it fixed fast and efficient and affordable! Highly recommend ... Thank you Ken!

This was the first winter with a new propane furnace and it failed in the middle of the night when…read morethe temperature dropped to negative 4 degrees. I called a handful of companies and none were able to come out. I called Best Plumbing & Cooling Contractors and they asked for my contact information and then messaged me to say that there was a $300 "Emergency Fee". Although that seemed high, I had no other option. The technician arrived within the hour. He told me that he had to leave the truck running with flashing lights. My neighbor, who was also awake with a failed propane furnace, saw the vehicle in my driveway and called to see if I was ok. My neighbor told me to tell the technician to try going outside and warming up the propane regulator. He said he just warmed his up and his heat came back on. I relayed this to the technician, but he did not take him up on his suggestion. At one point he changed the flame sensor but that didn't fix the problem. He asked me if I wanted to keep the new flame sensor in or if he should take it back out. I said it was fine to leave it in. He continued to try different things and finally after an hour or so, borrowed a lighter and repeatedly put the flame up to the propane coming towards the flame sensor and got it to light. I asked the technician multiple times to please explain what he did. My husband was out of town this whole time and I wanted to be able to explain to my husband what we should do when this happens again. He kept ignoring my question but then finally said if you get it light up a few times, after a while it will stay lit. When it was time to settle the bill, I was flabbergasted at the price. It was the $300 Emergency Service, plus another $300 Labor Emergency Rate! All together, my bill was $720.79. The description on the bill was flame sensor installed, but again, the flame sensor was not the issue. After doing some research the following morning, it seems that my neighbor was correct and that the first thing you should try is warming up the regulator on the propane tank. It would seem the issue could have been fixed in 10 minutes. I have called and left messages 5 times to discuss my bill with no call backs. I am so confused as to why there are so many 5 star reviews when they won't even return my phone calls.