We had a toilet leak on first floor that was dripping down to the basement and panicked! Who do i…read morecall? Found this company had great reviews so within a few hours Ken showed up and had it fixed fast and efficient and affordable! Highly recommend ... Thank you Ken!

This was the first winter with a new propane furnace and it failed in the middle of the night when…read morethe temperature dropped to negative 4 degrees. I called a handful of companies and none were able to come out. I called Best Plumbing & Cooling Contractors and they asked for my contact information and then messaged me to say that there was a $300 "Emergency Fee". Although that seemed high, I had no other option. The technician arrived within the hour. He told me that he had to leave the truck running with flashing lights. My neighbor, who was also awake with a failed propane furnace, saw the vehicle in my driveway and called to see if I was ok. My neighbor told me to tell the technician to try going outside and warming up the propane regulator. He said he just warmed his up and his heat came back on. I relayed this to the technician, but he did not take him up on his suggestion. At one point he changed the flame sensor but that didn't fix the problem. He asked me if I wanted to keep the new flame sensor in or if he should take it back out. I said it was fine to leave it in. He continued to try different things and finally after an hour or so, borrowed a lighter and repeatedly put the flame up to the propane coming towards the flame sensor and got it to light. I asked the technician multiple times to please explain what he did. My husband was out of town this whole time and I wanted to be able to explain to my husband what we should do when this happens again. He kept ignoring my question but then finally said if you get it light up a few times, after a while it will stay lit. When it was time to settle the bill, I was flabbergasted at the price. It was the $300 Emergency Service, plus another $300 Labor Emergency Rate! All together, my bill was $720.79. The description on the bill was flame sensor installed, but again, the flame sensor was not the issue. After doing some research the following morning, it seems that my neighbor was correct and that the first thing you should try is warming up the regulator on the propane tank. It would seem the issue could have been fixed in 10 minutes. I have called and left messages 5 times to discuss my bill with no call backs. I am so confused as to why there are so many 5 star reviews when they won't even return my phone calls.

I don't even know where to begin. I have 2 mini split units that are used for A/C and heat. Last…read morewinter the outside fan units got clogged with snow and ice and it was recommended that they be raised above snow level to avoid future issues in the winter. That sounded very reasonable to me. I asked for a quote and it was about $900 to raise both units on metal sling stands. So each stand was about $200 plus labor...made sense. I was expecting this to look awesome! We set up a day and time- I took the day off of work and the day before they cancelled. We rescheduled for 2:30 a few weeks later and I said I'd be home shortly after they started to oversee the project but I wasn't there at 2:30 and they never called and just left. We rescheduled a 3rd time- Zach called me at 9:54 to tell me he arrived and at 10:20 told me he was finished and decided to use "stone" as he felt it looked better and $200 cheaper. I was really excited! He sent me a picture as well...and when I got home....it was horrible- he pretty much lifted my units on concrete blocks you can get at Walmart. Some were gray and some brick colored. Needless to say- not a $700 job nor is a concrete block the same as "stone" - they were not secured in any way, shape or form- After talking to him, he said that they couldn't get the metal sling stands and they wouldn't work but no one told me. So the next day I asked for an itemized list : material cost and labor cost per hour but he just couldn't give me that info- very weird! That's protocol in any construction type of work! So I told him if I knew they were going to put them on concrete blocks, I could have done that for $50! They tried to take advantage of me! It was later admitted that the job was small and it wouldn't have been worth it for them to do ( travel- gas- ) I couldn't believe my ears! if it was a small/ cheap project I would have had more respect if they were honest and told me it was much too small of a job and not worth it rather than try to screw me out of $700! I was born at night- but not last night! I expected a professional looking final product for $700....So I put up a fuss and he said he'd come back and get his concrete blocks and call it a wash- Funny how all of a sudden it's worth their time to come and get $25 worth or concrete blocks. My advice to this company: HONESTY saves everyone's time!

We used Wheeler Heating and Cooling to update and fix out furnace at the start of winter in 2018…read more In the past we have used another local company but had to call them back several times because the "replacement parts" kept breaking. Wheeler Heating recognized the problem from the first visit, had it fixed in a short amount of time and our house and never been warmer. Usually we use a pellet stove because our furnace can not keep up with the cold weather, however this year we have only use the pellet stove twice (When is was below 15 degrees) and our house has consistently stayed at 68 in all rooms. There is a HUGE difference. I would highly recommend them to anyone.

I am a National Realestate developer and have run large construction crews so I understand the…read moreimportance of a solid team. With that said I can not give a higher review of their team. I have had multiple team members address challenges from whole house water filtration to major plumbing reconfiguration with my swimming pool. Always professional always superior work and always fair on pricing. They are a excellent company.

"When my furnace went out, they responded quickly and professionally. After diagnosing the issue,…read morethey were upfront and honest about the need for a replacement. They had a new furnace installed the very next day, and the whole process was smooth and hassle-free. Great service, fair pricing, and a team you can trust--I highly recommend them!

Dave evaluated my AC a few years back. It was an older unit which he cleaned and tuned for me. He…read moredid not try to sell me a new unit that I did not need. He told me to trim the bushes back from around my condenser unit and it started working much better. When my boiler started leaking I called GEID Mechanical again. The leak turned out to be unrepairable so I asked Dave for an estimate to replace the unit. His price was WAY better than some of the bigger names in the area. He ordered it and got it installed quickly and professionally. He was able to re-use a lot of the existing infrastructure in order to keep our costs down. His work is top notch and he took the time to make sure the unit was properly tuned and answered all of my questions completely. Dave is honest and has a work ethic that you rarely see in the trades these days. Thanks Dave!

The guy is a lifesaver! Our heat was out on a very cold night and he came right over, fixed it, and…read morewas very knowledgeable. Prices very reasonable. Call Dave, don't waste your time with anyone else.

After being a customer for 15 years and spending over $14,000 on a new natural gas boiler and hot…read morewater tank at one of my properties they refused to service my boiler during the below zero weather in 2026 for at least one week. The reason was they must take care of their oil and propane customers first because they make recurring money on them . The lady in the service department was also nasty. At the risk of my system freezing I found a local one man company to fix it right away. (stay away from Long Energy) Just look at the other BAD reviews

Good service. Different options for paying. Staff excellent Highly recommend. Especially very good…read morefor emergencies related to furnace and propane fireplace.

I have been trying to reach this company for over a month and all I get is an answering machine and…read moreno return call - are they out of business? They installed my heat pumps a couple of years ago and did a great job so I wonder where they have disappeared to.

Great company. Kevin is extremely knowledgable and eager to share what he knows. Doesn't try and…read morepush replacement of the unit or other expensive repairs. Super responsive too. The type of expert that I would recommend to family.

Extremely professional, super knowledgable. Happy to take the time to give me a good bit of…read morefree/DIY advice - invaluable as a new homeowner!

We purchased a home this summer, and as part of the closing process, the seller had a new hot water…read moreheater installed through this company. We received the receipt and installation details at closing, including this company's information. Since moving in, we've experienced ongoing issues with the hot water supply. I am currently 8 months pregnant and unable to take a full hot shower, and my children often end up needing to take cold baths afterward. When I reached out to the company for help, they refused to come out to assess the situation unless I agreed in advance to a $300 service fee. The company is upfront blaming that the hot water heater is simply "undersized for our household needs" instead of checking on it. I've previously owned a home with a similarly sized water tank and never ran out of hot water at all, but regardless, I believe a company should stand by its work--especially when the installation is recent and the unit is still under warranty. At minimum, a basic service check should be offered without demanding a substantial fee upfront or placing the responsibility on the homeowner. The individual I spoke with on two separate occasions was dismissive and unprofessional, and did not take accountability for the situation. The interactions left me feeling uncomfortable and even intimidated to write a review, but I feel it's important to share my experience so others can make an informed decision and find a company that stands behind its work and treats customers with respect.

Tristian came to service a radiator that was not getting warm at my home in Troy, NY in September…read more2025. After bleeding the system and filtering a cleaning solution throughout, we found the boiler itself would not fire at all. He spent an hour or so running diagnostics but determined the system itself was beyond saving. This is a duplex, so this involved two (2) 40 year old boilers. He stopped everything he was doing and cleared his schedule to replace the systems for me so that me and my neighbor upstairs would have heat this winter. He completed the work in a timely manner, coordinating the delivery of all materials, and removal of all scrap. He was accommodating, and kept me in the loop throughout the entire process. As a bonus, his work is bar-none, the finest mechanical installation I have seen in a residential setting. You certainly get more than you pay for. I will exclusively be calling TDS Mechanical & Plumbing for any service I need going forward.